There was a bit of a delay with the march subscription box, due to whats going on in the world right now i can understand why, recieved it today and its amazing quality as usual and so beautiful, cant... Ver mais
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I placed an order over three weeks ago and I haven't gotten any updates about shipping or anything at all. on the website it said shipping would take 5 days. I wrote an email with my order details t... Ver mais
I had such a great experience with unndr. The customer service was absolutely phenomenal — really friendly, quick to respond, and genuinely helpful throughout the whole process. It’s rare to feel... Ver mais
A empresa respondeu
I have made two orders to this company and unfortunately, due to an error with my own measuring, chose the wrong size of bra. As such, I emailed the Unndr team to see how I was able to resolve this.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Essential By Design. At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month. We care deeply about our customers and are always here to help with sizing, orders, and anything in between. Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.
Informações de contacto
Reino Unido
- hey@unndr.com
- unndr.com
3,4
Aceitável
375 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 52% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I cancelled my subscription within the…
I cancelled my subscription within the first order since I was moving house and currently pregnant so I couldn’t afford to continue the subscription but I got in touch via email, they got back to me after a week or so and said they could still send out the monthly set and also cancel but also to my new address which was not possible on the website I don’t think, they also emailed back to make sure it was sorted, the set has arrived and I wanted to leave a review because despite the few bad reviews they were efficient with communicating back with me and I also think the set is really pretty and good quality and would buy again, thankyou
12 de outubro de 2025
Opinião espontânea
Resposta da Unndr
Hi Poppy,
Thank you so much for taking the time to share your experience - we really appreciate it. We’re glad our team could help update your address, send out your set, and get everything sorted even while you were in the middle of moving. It’s lovely to hear that you’re happy with the quality and design too.
Thank you again for the kind words, especially knowing there are mixed reviews out there. We’re always here if you need anything in the future, and we wish you all the best with your move and pregnancy 💛
The Unndr Team
Amazing products and customer service
I had a great experience in terms of delivery with my order being quick and efficient. An item was not available and it was quickly resolved in terms of customer service being amazing and helping me massively. I would recommend an amazing product as quality was amazing and customer service being great. I was so impressed with my items and would definelty order again and recommend to others.
21 de setembro de 2025
Opinião espontânea
Resposta da Unndr
Hi Sabaa,
Thank you so much for your lovely review! We’re really happy to hear that your delivery was quick and that our team could help you so efficiently when an item wasn’t available. It’s great to know you were impressed with the quality of your pieces - and we truly appreciate your recommendation.
We’re so glad you had a positive experience, and we’d love to have you back again soon!
The Unndr Team
Long wait and Bad communication
On their website it says UK orders get shipped in 24 hours and arrive between 4-7 days. I have waited 3 weeks and only just received confirmation that the order has been dispatched. After trying to contact them via the form on their website after 1 week I have still not heard back and I'm still waiting for my order.
19 de setembro de 2025
Opinião espontânea
Resposta da Unndr
Hi Megan,
Thank you for sharing this. We understand how frustrating it is when an order takes longer than expected, especially when you’ve been waiting for an update. Dispatch times can occasionally be delayed during busy periods, but three weeks is longer than we’d want any customer to wait.
Please reach out to us at hey@unndr.com with your order number so we can check the latest tracking details and make sure everything is moving as it should.
We also appreciate your feedback about the contact form and will look into that.
Thanks for your patience while we get this sorted for you.
The Unndr Team
Great customer service 🫶🏼
I have ordered from Unndr a couple of times now and I love the quality of the products, the sets are beautiful! I recently had trouble with an order and the customer service department were so helpful ☺️ They got back to me very quickly and were apologetic that something had gone wrong with my order. They sorted the issue straight away, am very pleased with how they handled my query 🫶🏼
3 de setembro de 2025
Opinião espontânea
Resposta da Unndr
Hi Isabelle,
Thank you so much for your lovely review! We’re really happy to hear you’ve been loving your sets, and we’re glad our customer service team could help quickly when you had an issue with your order. We always want to make sure things are sorted smoothly, so it means a lot to hear you were pleased with the support.
Thanks again for your kind words and for ordering with us 🫶🏼
The Unndr Team
amazing customer service and product
The most gorgeous set❤️ such high qual and v flattering. The lovely ppl @ unndr even sent me out a size up in bottoms after the ones I'd originally selected were too wee. Most definitely will be using again xx
19 de agosto de 2025
Opinião espontânea
Resposta da Unndr
Hi Katie,
Thank you so much for the lovely review! We’re really happy to hear you love your set and that the fit worked out in the end. It’s great to know the size swap helped - we’re always happy to make sure everything feels just right.
We really appreciate your kind words and can’t wait to have you back again.
The Unndr Team
Happily take 2months to prep an order
Happily take 2months to prep an order, no refunds or exchanges for their own size issues.
29 de agosto de 2025
Opinião espontânea
Resposta da Unndr
Hi there,
Thank you for your feedback. We understand how frustrating it is when an order takes longer than expected or when sizing doesn’t work out. Our team does try to prepare and ship orders as quickly as possible, and we appreciate you sharing your experience so we can continue improving.
If you’d like us to take another look at your order or help with any sizing concerns, please reach out to us at hey@unndr.com with your order number and we’ll do our best to assist.
Thank you for bringing this to our attention.
The Unndr Team
“Preparing shipment”
Idk man… this seemed like a great idea but it’s been a month and a half since i ordered and they are still “preparing my shipment”. In the time that it takes for them to deliver the damned thing I could have written and recorded a full length album or hiked the Appalachian trail. I guess if you live in the UK it might be worth it, but as far as the US goes…I wouldn’t recommend it to a friend, likely not an enemy either. I will expect my shipment to be incredibly well prepared.
5 de julho de 2025
Opinião espontânea
Resposta da Unndr
Hi Declan,
Thank you for sharing this - we completely understand how frustrating it is when a shipment takes longer than expected, especially for customers outside the UK where delivery times can vary more. A month and a half is certainly longer than we’d hope for any order to be in preparation.
If you can email us at hey@unndr.com with your order number, we’ll happily check the status and make sure everything is moving along as it should. We appreciate your patience, and we do want to make sure your order is worth the wait.
Thanks again for the feedback - it helps us continue improving the experience for our international customers.
The Unndr Team
Rigtige flotte designes
Rigtige flotte designes, som sidder godt. Det er et super smart koncept, og deres kundeservice er gode til at svare hurtigt enten via mail eller Instagram.
Eneste minus er at de sender fra UK, hvilket desværre giver høje toldomkostninger, for noget man alligevel har betalt en god sum penge for.
Jeg er dog stadig medlem på 6 måned 😄 👙
20 de agosto de 2025
Opinião espontânea
Resposta da Unndr
Hi Katherine,
Thank you so much for your lovely review - we’re really happy to hear you love the designs and that our customer service team has been able to help you quickly. We really appreciate you for having been with us for six months!
We understand the frustration around customs fees for orders outside the UK, and we’re continuing to look at ways to make international shipping smoother and more affordable.
Thank you again for your support - it truly means a lot to us.
The Unndr Team
Incredible company and customer service
I bought the peaches and cream set back in July and absolutely adore it I didn’t know my size so used their size guide and it fit perfectly. I also subscribed to their monthly subscription in July and as I was unsure of the times and didnt know if I did it correctly I reached out to the company via email and they replied so so quickly and reassured me that all was okay and sent me a tracking link for my parcel. Incredible company and customer service
20 de agosto de 2025
Opinião espontânea
Resposta da Unndr
Hi Emily,
Thank you so much for sharing this - we’re really happy to hear that the Peaches and Cream set fit perfectly and that you’ve had a great experience with your subscription.
It means a lot to us that you found the sizing guide helpful and that our team could reassure you and get everything sorted quickly.
We really appreciate your kind words and your support!
The Unndr Team
Amazing service and so helpful!
Amazing service and so helpful!
19 de agosto de 2025
Opinião espontânea
Resposta da Unndr
Hi Zoe,
Thank you so much for your kind words! We’re really glad to hear you had a great experience with us. If you ever need anything else, we’re always here to help.
The Unndr Team
Possible scam
I paused my subscription in November 2024 and 2 weeks ago at 5am on Saturday I received an email saying that the status of my subscription changed and I submitted an order. I didn’t do any of this, and I immediately enquired about it.
I haven’t received any reply yet, and I feel quite scammed, just because I paused the subscription instead of canceling it, thinking I could reopen it in the future. There is no way to call them, so even if I know their products are legit I would warn people on leaving their cards on their website.
9 de agosto de 2025
Opinião espontânea
Resposta da Unndr
Hi Elena,
Thank you for sharing this - we understand how concerning it is to see a subscription reactivate when you didn’t intend for anything to be processed, especially after you paused it. Subscription systems can sometimes trigger automated renewals depending on the settings, but we want to take a closer look at what happened in your case.
Please email us at hey@unndr.com with your subscription details so we can review the activity and make sure everything is handled correctly, including cancelling the order or issuing a refund if needed. We also appreciate your feedback about communication and will continue improving our response times.
Thanks for bringing this to our attention - we’d really like to get this resolved for you.
The Unndr Team
Pretty designs, but terrible quality and customer service.
While the design is very pretty, and I was especially glad to find a set in black and green, the quality is very low and the customer service at this company is non-existant. I have been trying to get into contact with Unndr for three weeks with regards to a badly sewn bra and broken garter belt, however I have recieved absolutely no response. I am so disappointed in this company.
4 de agosto de 2025
Opinião espontânea
Resposta da Unndr
Hi Etta,
Thank you for sharing this. We’re glad to hear you liked the design, but we understand how disappointing it is when an item doesn’t arrive in the condition you expected and you’re not able to get through to us. That’s not the experience we want anyone to have.
Please reach out to us at hey@unndr.com with your order number and photos of the issues so we can take a look and help find a solution for you.
We appreciate your patience and would really like the chance to resolve this.
The Unndr Team
Not quite right
I just received my Forest Fantasy set today and as a whole I would say I am glad I got this on sale. The design is beautiful, the colour rich and love the combination with the garter belt. Now for the less good parts, it feels like quite a low quality garment. The sizing is very weird and the fact that both the belt and bra had only two closure clips made them harder to fit right. Upon wearing it, I could see parts where the bra was scrunching because it wasn’t sewn properly and overall, the set didn’t sit as right on the body compared to others of similar (pre sale) price point. I would return it but seems like they don’t accept returns.
12 de agosto de 2025
Opinião espontânea
Resposta da Unndr
Hi there,
Thank you for sharing such detailed feedback. We’re really glad to hear you loved the design and colour of the Forest Fantasy set, but we also understand your concerns about the fit and construction. Sizing and closures can feel different depending on the style, and your notes about the stitching and overall fit are really helpful for us as we continue improving our pieces.
Please feel free to email us at hey@unndr.com with your order number and photos of the issues - we’d be happy to take a look and see how we can assist.
Thanks again for taking the time to write this - we really
appreciate it.
The Unndr Team
Size chart wrong
Pieces are really nice seem good quality, biggest issue is they don’t accept returns and I’ve ordered £40 worth of goods that are now too big. The sizing chart is quite a bit out I am a 36C and usually a Uk14 in clothing so it recommends for me to get an XL that is loose, I suppose it’s better than too tight but there’s nothing sexy about saggy knickers 🙃
9 de agosto de 2025
Opinião espontânea
Resposta da Unndr
Hi Laura,
Thank you for sharing your experience. We’re really glad to hear you liked the pieces, but we understand how disappointing it is when the fit isn’t quite right, especially after following the size chart. We appreciate the feedback - it’s helpful as we continue refining our sizing guidance.
Please feel free to reach out to us at hey@unndr.com with your order number, and we’ll be happy to take a look and see how we can assist.
Thanks again for taking the time to leave this review.
The Unndr Team
10/10 customer service
I ordered a set from Unndr and it arrived missing one piece of the set. I emailed them and got a response straight away. They were so generous in solving the issue and sent another set ( which I am awaiting)! Very good customer service!!
25 de julho de 2025
Opinião espontânea
Resposta da Unndr
Hey!
Thank you so much for leaving us a review, it means so much to us.
Best wishes,
Team Unndr 🫶
Not worth it
Avoid ordering if you are not in the UK - had the worst experience ordering from Italy. Ended up spending more on delivery and taxes than the set itself, which I had to pay in addition to the costs for placing the order - so imagine the surprise when it arrived and I had to pay more to collect it… additionally, after paying for “express” delivery, I waited almost a month. Definitely not worth it.
Quality was not good either - cheap materials and poor work
20 de julho de 2025
Opinião espontânea
Resposta da Unndr
Hi Teodora,
Thank you for sharing this. We understand how frustrating it is when international delivery costs and local taxes end up being higher than expected, and when shipping takes longer than the timeframe you were hoping for. Delivery times and customs fees can vary a lot depending on the country, but your feedback is really helpful as we continue reviewing our international options.
We’re also sorry to hear the set didn’t meet your expectations in terms of quality. If you’d like us to take a closer look at your order, please feel free to reach out at hey@unndr.com with your details and we’ll do our best to assist.
Thank you again for taking the time to leave this review.
The Unndr Team
amazing!!!
i emailed unndr for help with my order and they were so helpful with everything, i just received my first monthly set today and im so so so in love!! it’s absolutely perfect would 100% recommend ❤️❤️
18 de julho de 2025
Opinião espontânea
Resposta da Unndr
Hey!
Thank you so much for leaving us a review, it means so much to us.
Best wishes,
Team Unndr 🫶
Great customer service, gorgeous & actually comfortable
I’ve bought two of the satin sets of underwear from this company and both have been beautiful but also really comfortable to wear which is so refreshing. One of the sets had a small charm missing and they immediately sent me out another bra so wonderful customer service- thank you.
18 de junho de 2025
Opinião espontânea
Resposta da Unndr
Hey!
Thank you so much for leaving us a review, it means so much to us.
Best wishes,
Team Unndr 🫶
Amazing
Amazing, I've got 5 unndr sets now and they are beautiful.
Their customer service is absolutely fantastic and they’re always happy to help! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
2 de junho de 2025
Opinião espontânea
Resposta da Unndr
Hey!
Thank you so much for leaving us a review, it means so much to us.
Best wishes,
Team Unndr 🫶
Extremely disappointed
Extremely disappointed. After finding unndr on social media I purchased a subscription only to find the lingerie is cheaply made and poor quality and the fit is extremely off.
I received a two piece set when I paid for a full lingerie set that was nothing like the sets they had released in the past. Charging the same while offering less.
I purchased two of their collection sets with my subscription only to find that they were the same designs found on shein as well as designs from other smaller UK brands. They claim to be the first UK lingerie subscription service when other smaller brands have been doing so before them. I feel extremely mislead and annoyed after having my returns request rejected.
I found that the actual product did not meet the hype from their social media you're essentially paying for cheap surprise lingerie with a few flyers.
1 de maio de 2025
Opinião espontânea
Resposta da Unndr
Hey Molly,
We are sincerely sorry that you are unhappy with your experience at Unndr as this is not how we want customers to feel.
Unfortunately, due to our returns policy, we aren't able to refund the bottoms due to hygiene reasons, but we can absolutely look into a return of the bras, should you wish.
Please email us, and we will immediately get started on working on a resolution for you! We have also requested more information via TrustPilot so we can reach out to you too and get to the bottom of this.
Let us know if there's anything more we can do.
Once again, we are so sorry!
Thank you,
Team Unndr 🫶
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