I got very quick help to get a product I required, I emailed and they got back to me immediately and sent the product out to me the next day. I still have to plant the mushrooms into a log and wait no... Ver mais
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Leia as opiniões dos outros
I bought a kit from my local garden centre which required me to order my live spawn via a qr code. The final page was nor clear so I emailed to query. What a fantastic, quick and reassuring respo... Ver mais
Followed instructions verbatim. Watched elliot on youtbe, copied his instructions exactly, wnt on website looking for answers and no matter what, the cusrtomer is always at fault. How can this be.??... Ver mais
A empresa respondeu
I tried multiple kits over the years and they were great. Clear instructions and tasty mushrooms at the end ☺️ I wouldn't recommend growing mushrooms during winter as it's difficult to keep temperatur... Ver mais
A empresa respondeu
Informações sobre a empresa
- Organização agrícola
- Grossista de produtos agrícolas
- Consultor
- Fornecedor de equipamento para hidroponia
Escrito pela empresa
For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.
Informações de contacto
Lower Goldstone Farm, Lower Goldstone, CT2 3DT , Ash, Kent, Reino Unido
- 01227 532664
- hello@urban-farm-it.com
- urban-farm-it.com
3,8
Bom
388 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really poor experience with this…
Really poor experience with this company. My daughter was bought a mushroom grow kit for Christmas and you have to claim the spawn it only had a six months expiry date and this wasn’t written anywhere on the box. When I went to claim I had missed the expiry date by one week. Contacted the company and they were unable to send me the spawn. I offered to buy the spawn and again they were unable to do this. So the kit is now useless. Really disappointing. Would not buy from this company again.
9 de julho de 2026
Opinião espontânea
The Best Present EVER…NOT!
Was given a mushroom kit for Christmas and finally got round to doing it this week now the conditions are warmer and more suitable for growing mushrooms only to be told that the voucher had expired despite no expiry date on the voucher, box or any of the enclosed contents. I was then told that I could fill in a form and they might send but this was not guaranteed so I politely declined and decided I would warn potential customers to how the company operates…
6 de julho de 2026
Opinião espontânea
I needed some help and advice and got…
I needed some help and advice and got in touch via email. I received a timely and very helpful response. This outfit was a pleasure to deal with
30 de junho de 2026
Opinião espontânea
I bought a kit from my local garden…
I bought a kit from my local garden centre which required me to order my live spawn via a qr code.
The final page was nor clear so I emailed to query.
What a fantastic, quick and reassuring response. Thank you.
I look forward to receiving my soawn
23 de junho de 2026
Opinião espontânea
Quick response
I got very quick help to get a product I required, I emailed and they got back to me immediately and sent the product out to me the next day. I still have to plant the mushrooms into a log and wait now, but I look forward to getting them next year 👍 and will write another review on how they came out!
16 de junho de 2026
Opinião espontânea
I contacted them for advice and they’ve…
I contacted them for advice and they’ve been amazing really helpful and quick response to my emails. Can’t wait to start growing.
13 de junho de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi Chimene,
Thanks so much for taking the time to leave us a positive review!
We are so pleased to hear our customer service agent was able to answer your emails quickly and were able to advise and assist.
Happy Growing!
Kind Regards
Urban Farm-It
Tasty mushrooms
I tried multiple kits over the years and they were great. Clear instructions and tasty mushrooms at the end ☺️ I wouldn't recommend growing mushrooms during winter as it's difficult to keep temperature up, but I was always successful rest of the year. Customer services were great.
9 de junho de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi Ivana,
Thanks so much for taking the time to leave us such a positive review.
We are so pleased you you have had great results from your kits and that our customer service team were able to assist you.
Growing mushrooms in cooler temperatures can be a little more technical with fluctuations, but if you ever want advice on this, please don't hesitate to reach out.
Thanks again.
Kind Regards
Urban Farm-It
I bought two kits one for me and one as…
I bought two kits one for me and one as a birthday gift for my friend, but when we tried to place the order for one of them, the code was missing — I got in touch with the company and they resolved the issue quickly and with great customer service.
As for the mushrooms, I’m excited to get started once the spores arrive.
19 de maio de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi Daren,
Thanks so much for taking the time to leave us such a positive review.
We are so pleased that our customer service team were able to support you and get this resolved quickly.
We hope you enjoy your kits!
Kind Regards
Urban Farm-It
I’m not happy for services Urban Farm
I’m not happy for services Urban Farm
My order never arrived, but on the system they got 2 times try delivered! no information about we missed you or where can be collected. now ofer me for extra payment another deliveries.
12 de maio de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi Jacek,
We are sorry to hear you were disappointed with your experience. The courier tracking shows delivery was attempted twice and held at your local depot for collection before the parcel was returned to sender. Delivery notifications and tracking updates are automatically sent to the email address provided at checkout by the courier.
We contacted APC to investigate further and requested additional information from you to continue resolving this, however we did not receive a response so the matter remains unresolved.
As outlined in our Terms & Conditions, we are not liable for missed deliveries where delivery attempts have been made by the courier. We therefore offered to resend the parcel for the additional shipping cost only.
Our apologies you feel disappointed, and if you wish to send us over the required further information to continue our investigation, we would be more than happy to try and get this resolved for you.
Kind Regards
Urban Farm-It
Bought 2 of their log kits but have…
Bought 2 of their log kits but have stupidly lost the codes for the mushroom spore. Contacted them and they were willing to assist in replacing the lost codes. Helpful through the whole process. Awaiting for the items to arrive to begin farming shrooms.
12 de maio de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi there,
Thanks for taking the time to leave us such a lovely review.
It is great to hear our customer service team were helpful and have managed to replace your codes for you.
We hope you enjoy your mushroom growing experience!
Kind Regards
Urban Farm-It
Absolutely great service from them
Absolutely great service from them, had a small issue but a replacement was sent out right away. Great customer service.
12 de maio de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi Scott,
Thanks so much for leaving us such a positive review.
We are so pleased you felt the customer service was great and your replacement was sent out straight away.
We hope you enjoy your product.
Kind Regards
Urban Farm-It
Magical mushrooms, in your own pantry!!!
Loved the whole experience!
All the contents of the box were easy to deal with.
Lots of fun and excitement.
I have now been able to harvest the first flush of wonderful mushrooms!
9 de abril de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi Elizabeth,
Thank you for taking the time to leave us such lovely and positive feedback.
We are so pleased to hear that you loved the experience and the box was easy to use.
We hope you enjoy your mushrooms!
Kind Regards
Urban Farm-Produce
Great service
I got two kits for my wife as a Christmas present and when we went to order the code for one of them the code was missing - probably due to my inability to keep pieces of paper that are important! I contacted them and they sorted the problem very quickly and cheerfully.
As for the mushrooms, one set are starting to grow, the others will be when I have drilled a log with the supplied drill bit. I'm sure they will be very tasty.
2 de abril de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi Simon,
Thanks for taking the time to leave us such a positive review.
We are so pleased to hear that our team were able to assist quickly and cheerfully and that your mushrooms are now growing!
We hope you enjoy your kits!
Urban Farm-Produce
I ordered an Oyster Mushroom growing…
I ordered an Oyster Mushroom growing kit for my elderly father. Inside was a voucher to order the spores. Unfortunately he misplaced the voucher so the kit was useless. I messaged Urbn Farm and had a prompt reply from Haidee who agreed to send a replacement out to me. Great customer service that was efficient and friendly. I recommend this company if you want to support a small business with great values and a friendly approach.
24 de março de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi Martin,
Thank you so much for taking the time to leave us such a positive review.
We are so pleased to hear that our customer service agent was able to assist in getting this resolved for you in a timely and friendly manner.
We hope your father enjoys his kit.
Kind Regards
Urban Farm-Produce
A disappointing review I’m sorry to say
I was very excited to start growing my lionsmane mushrooms and everything went well. But my harvest looked more like cauliflowers when it grew so I left it longer to see if it changed to what it looked like in the pictures. It didn’t and then it turned yellow so could eat it.
Was disappointed.
21 de março de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi Mr & Mrs Minshull-wilde,
Thank you for sharing your experience. We’ve received your email with the photographs and our team has already been in touch to provide reassurance and advice.
Lion’s Mane can vary in shape, size, and colour depending on growing conditions, and it sometimes looks different from the pictures on the pack. Our team has offered guidance on harvesting and care to help get the best results in future grows.
If you do require further advice, please do get back in touch and our team will be happy to advise you further.
Many thanks
Kind Regards
Urban Farm-Produce
Great customer service
I was given a Golden Oyster kit for Christmas. I followed instructions carefully but have had no sign of growth. I contacted customer service and have had fantastic support in resolving why the kit has failed and I've been offered a replacement kit. Thank you to Haidee for your help in resolving this matter. I'm looking forward to trying again 🙂
9 de março de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi Alimagalli,
Thanks so much for taking the time to leave us such a positive review.
We are so glad that our customer service agent was able to assist you and get this resolved for you with a replacement.
We hope you enjoy your new kit.
Kind Regards
Urban Farm-Produce
Their oyster mushroom pack is total…
Their oyster mushroom pack is total rubbish - 2 months on having followed the instructions, nothing. Waste of money and time.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi There,
Thanks for taking the time to leave us a review.
We’re really sorry to hear about your experience—that’s certainly not what we’d expect.
Mushroom growing can vary quite a bit depending on environmental factors like temperature, humidity, airflow, and how consistently conditions are maintained, all of which can affect how quickly (or if) a kit produces.
That said, we’d really like to help get to the bottom of what’s happened here. Please feel free to reach out to our customer service team on hello@urban-farm-it.com and we’ll do our best to support you and make this right.
Kind Regards
Urban Farm-Produce
Followed instructions verbatim. Nothing after 12 weeks.
Followed instructions verbatim. Watched elliot on youtbe, copied his instructions exactly, wnt on website looking for answers and no matter what, the cusrtomer is always at fault. How can this be.?? We follow everything as instructed then get fobbed off with an error on our side.
Sorry guys but im going with a diffrent supplier. Sorry to say ,Your customer service is second to anything
22 de fevereiro de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi Mingeeater,
Thanks for taking the time to leave us a review and we are sorry to hear you were disappointed with the experience.
If you would like to discuss this further, please do reach out to our customer service team on hello@urban-farm-it.com and one of our team will be happy to assist.
Kind Regards
Urban Farm-Produce
Nice experience of growing mushrooms at…
Nice experience of growing mushrooms at home. Instructions easy to understand. Worked really well. You do have to commit to keeping your mushroom hydrated.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi There,
Thanks for taking the time to leave us a positive review.
We are really pleased that you enjoyed the experience and the instructions were easy to follow.
Kind Regards
Urban Farm-Produce
Complete garbage!
Complete garbage!
The Lions mane is actually coral fungus, which has both edible and poisonous varieties.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Urban Farm-It
Hi Simon,
Thanks for taking the time to leave us a review and we are sorry that you are disappointed with your product.
Lion’s Mane can sometimes develop a more coral-like appearance depending on airflow and growing conditions, which could be confused for coral fungus, however we want to clarify that we do not sell coral fungus — our Lion’s Mane kits contain Hericium erinaceus.
If you have any concerns about your kit, please reach out to our support team at hello@urban-farm-it.com, and we’ll be happy to review this with you and help further.
Kind Regards
Urban Farm-It
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