logótipo da UROCK Jewelry
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UROCK Jewelry Opiniões 

16
•
TrustScore: 3.5 em 5

3,6

Ourivesaria
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Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

UROCK Jewelry is a family-owned business with over 40 years of experience creating high-quality simulated diamond jewelry. Their exquisite pieces are crafted with rhodium-plated sterling silver and hypoallergenic 925 Sterling Silver, ensuring durability and longevity. As an ethical and environmentally-friendly company, UROCK Jewelry is committed to being conflict-free, child-labor-free, and having a smaller carbon footprint. With UROCK Jewelry, you can experience accessible luxury and join a commitment to a better future in the fashion jewelry industry.

Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

16 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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3,6

Todas as opiniões

(16)

0 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Out of 4 rings I ordered

Out of 4 rings I ordered, 3 were canceled without. Any reason. I was not told they were out of stock or anything. Nothing about a refund
I will never buy from this company again

9 de julho de 2024
Classificada 1 em 5 estrelas

After paying for the ring,I thought I was I was scammed,

After paying for the ring, I was asked for another $70.00 . I didn’t give him any more money and refused the package. Now I’m waiting the the charge to be returned!
Sorry, Phyllis Rabiner or
Tel: 1-604-988-4976

10 de maio de 2024
logótipo da UROCK Jewelry

Resposta da UROCK Jewelry

Dear Phyllis,

We sincerely apologize for the inconvenience you experienced with your recent order. Upon investigation, we noticed that your order was shipped to Canada. As a resident, you may be aware that import/custom fees and taxes are often applied to international shipments. These charges are determined by the carrier and your local customs authorities, not by us.

We want to assure you that we did not ask for any extra money; the additional fees were imposed directly by the carrier. We understand that these unexpected costs can be frustrating. Once we receive the item back from the carrier we will be refunding your original payment method. We appreciate your understanding in this matter.

If you have any further questions or need assistance, please feel free to reach out to our customer service team via email admin@urockjewelry.com

Best regards,
Urock Jewelry

Classificada 1 em 5 estrelas

My package was not properly delivered…

My package was not properly delivered leading to me not receiving my package. I did not receive a USPS tracking number so there is no way of me contacting the post office. Very poor communication from URock support team, taking over 4 business days to reply to their online chat and emails. Very unprofessional and unhelpful.

3 de novembro de 2023
Classificada 4 em 5 estrelas

The main issue was the cheap packaging

The main issue was the cheap packaging. Embarrassing.
The earrings just flip all over on a single piece of regular cardboard because the cardboard is much bigger than earrings makes earrings look much smaller.
There wasn’t even a simple jewelry box not even a pouch inside packaging.

I searched and luckily found a small jewelry box in my wife’s drawer.
Thinking I would get away with it she said, what did you do with the earrings that were originally in that box??

But she seemed to like the earrings, So Far!!
We paid $149.00 but they look worth it

8 de maio de 2023
Classificada 3 em 5 estrelas

Ring was too small

Ordered a ring from UROCK Jewelry, but it didn't fit. Contacted their customer service, and they helped me return it and suggested a larger size. The process was easy, and the jewelry is high-quality.

4 de abril de 2023
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