So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not... Ver mais
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Leia as opiniões dos outros
Honestly, delivery takes a bit, so be patient it’s worth it. I absolutely love my bracelets. I loved them so much, I ordered a second set for my daughter and she has received so many compliments at wo... Ver mais
I emailed them because I ordered the wrong size and I fully expected the whole thing, you know, the forms, the automated reply, the wait. Someone got back to me the next morning. Actual human. Sorted... Ver mais
Received repeated messages about the shipment being delayed. Finally received a message stating that it was delivered. I order online constantly and seems like this is the only ever "confirmed" deli... Ver mais
Informações sobre a empresa
Escrito pela empresa
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Informações de contacto
Estados Unidos da América
- +1 (818) 2782 155
- support@valerie-mason.com
- valerie-mason.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 71% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The bracelets are not high quality
The bracelets are not high quality - when I tried to return them they basically made it impossible to do so and sent me a return address in China
So I messaged asking if it would be…
So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not because of the ad. Because of the reply.
I emailed them because I ordered the…
I emailed them because I ordered the wrong size and I fully expected the whole thing, you know, the forms, the automated reply, the wait. Someone got back to me the next morning. Actual human. Sorted it. That's it, that's the whole story, but you don't get that anymore.
The quality is very poor
The quality is very poor, and the color is terrible. Their website is misleading advertising. If you want to save money, never buy anything from this website.
my nineteen year old tried to steal it immediately
My daughter grabbed it out of the box before I even got to see it properly and said can I have this. She's nineteen. She has taste. So that's basically the review.
Very bad quality
Very bad quality, horrible color. Not what is shown in the website at all. More like bronze color and very bad finish. I asked for my money back and they told me I need to send it back and pay my international shipping, or they gave me only 10% back of what I paid, that was not little. It’s very bad, don’t buy it
I bought the gold stack of 4 bracelets…
I bought the gold stack of 4 bracelets and one of the bracelets broke in less than 2 weeks. I emailed customer support and haven’t heard back about a replacement. Feeling very disappointed. will not be purchasing anything else from this company. Very poor quality.
My bracelet broke less than 2 weeks…
My bracelet broke less than 2 weeks after getting it. I emailed customer service with my order number and a picture to request a replacement and haven't gotten a response
The jewelry was very slow in coming…
The jewelry was very slow in coming didn’t know it was coming from china!
It is very small in size spite size 9 ring
Couldn’t get the clasp to work on the bracelet, reached out to you and nobody ever got back to me on this matter
Honestly they are Gorgeous!
Honestly, delivery takes a bit, so be patient it’s worth it. I absolutely love my bracelets. I loved them so much, I ordered a second set for my daughter and she has received so many compliments at work. The quality is great and I have been wearing them daily and don’t take them off. I do shower with them as I wanted to test out if they would tarnish. I can happily say they look great. I am not easy on my jewelry and I do chores on the barn and they have sustained the work. Very durable and just gorgeous.
I filmed the unboxing thinking it'd be…
I filmed the unboxing thinking it'd be a funny video about a bad purchase and now I'm just sat here being nice about it, which is not the content I planned.
Package not Received
I only wished I had read some of the reviews before ordering from this company. I never received what I ordered and was referred to the courier, which was the USPS. Needless to say I still have not received the package and it’s nearing several weeks. Don’t see the point of the insurance since ValerieMason is not trying to give refund. I will never order anything from this company in the future.
I always check the clasp first
The clasp is the part I always check first because that's where cheap jewelry gives itself away. It's usually stiff or it feels like it's gonna snap. This one just goes click. Sorry. That's satisfying to me.
Fast and easy to order i purchase for…
Fast and easy to order i purchase for me and my daughter but to small for me so my daughter received both set but that cool she have 1 gold and silver she love them both I will order again as a gift for a family member or friend
Honestly I ordered it half asleep at…
Honestly I ordered it half asleep at like eleven at night, forgot about it, and then it just showed up. And I opened it and thought oh wait, this was the good decision.
Company is not honorable and does not honor their word or product quality
I submitted a complaint and was told to send a email to an another contact to make sure my issue from my previous concern was addressed and it still has been no contact. The reply from the company was bogus to make it look like they’re trying to help when even after reaching out via the other email per their request. There’s still no communication, reply or resolve . This is will be getting reported to the BBB and filing a legal suit. It’s ridiculous it even has to go this route
Not a good color
Took a little longer to arrive than expected. They fit fine but wish I had got the silver color. I got the gold and it looks so fake. I’m embarrassed to wear them.
Beware of Valerie Mason - Delayed, Delivered but Not Delivered
Received repeated messages about the shipment being delayed. Finally received a message stating that it was delivered. I order online constantly and seems like this is the only ever "confirmed" delivery that I did not actually receive. I would NOT advise shopping with this brand! Very shady. At least if you purchase thru the TikTok shop and you don't receive your costume jewelry, TikTok with give you a credit.
So first thing
So first thing, no weird smell. That sounds so specific but if you've bought cheap jewelry you know exactly what I mean. That metallic chemical smell. Nothing. It just smells like nothing, which is what jewelry should smell like.
I kept looking at my own hand
I put it on straight out of the box and then I just kept looking at my hand for like an hour. Doing dishes, looking at my hand. Making coffee, looking at my hand. That's a good sign I think.
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