It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
A empresa respondeu
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Leia as opiniões dos outros
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow re... Ver mais
A empresa respondeu
my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional... Ver mais
A empresa respondeu
For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Ver mais
A empresa respondeu
3,1
Aceitável
211 opiniões
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As pessoas também visitaram
Resposta da us.motelrocks.com
Hello, I am sorry to hear that you have been unhappy with the shipping service provided - your tracking information was sent to the email provided on the order. If you need any help with your tracking information please reach out to the customer service team as they will be happy to help. I apologise for any inconvenience caused.
Motel x
Paid for 2 day shipping 8 days ago and…
Paid for 2 day shipping 8 days ago and still haven't received order.
10 de junho de 2026
Resposta da us.motelrocks.com
Hi Emily, I am very sorry to hear that you have not yet received your order - it looks like you have reached out to the customer service team and a member of the team will be in touch with you as soon as possible to get this resolved. I apologise for the inconvenience caused.
Motel x
Quick and came just like pictured!
The quality was great for the cost. It arrived quickly and the piece was perfect!
2 de junho de 2026
Resposta da us.motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Don't buy
I've been wanting this dress for months but even though I ordered an XS, it's very boxy and INCREDIBLY see-through. Even tan underclothes will show. I had to wear it for graduation but the dress is literally a single layer of cotton.
9 de junho de 2026
Resposta da us.motelrocks.com
Hi Madeleine, I am sorry to hear that you have not been happy with your item and this feedback regarding the quality will be passed on to the relevant department. I apologise for the inconvenience caused.
Motel x
Resposta da us.motelrocks.com
Hi Devon, I am very sorry to hear that your parcel has been lost in transit - I can see that you have spoken with our customer service team who have resolved this for you now. If you have any further problems please make sure to reach out again, I apologise for the inconvenience caused.
Motel x
Resposta da us.motelrocks.com
Hello, thank you for leaving a review. I am so glad to hear that you found the exchange process smooth and hope to see you shopping with us again soon!
Motel x
Quality is great and thickness of it is…
Quality is great and thickness of it is really good.
8 de junho de 2026
Resposta da us.motelrocks.com
Hi Elizabeth, thank you for your review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping again soon!
Motel x
Perfect as always
1 de junho de 2026
Resposta da us.motelrocks.com
Hi Donald, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again!
Motel x
Resposta da us.motelrocks.com
Hi Greg, I can confirm that your order was dispatched on 8th June and the tracking details have been sent to the email address on your order - the customer service team will provide you with further information today.
Motel x
Very happy
Last year I had ordered two pairs of the same jeans, just different washes and they were completely different sizes, though the tag said they were the same. I decided to re-purchase last week, two differently washed jeans which were the same size and I’m very pleased that they fit perfectly and I’m so so happy.
1 de junho de 2026
Resposta da us.motelrocks.com
Hi Peach, thank you for your review. I am sorry to hear that you previously had issues with the sizing of your jeans but I am so glad that you have now received a perfect fit and I hope to see you shopping with us again!
Motel x
Delivered it to the complete wrong…
Delivered it to the complete wrong address resend it right now
8 de junho de 2026
Resposta da us.motelrocks.com
Hello, I am sorry to hear that you have not received your order - please be aware that we advise to allow 24-72hrs for a response from our customer service team. I can see that a member of the team has reached out so please respond so that they can get this resolved as soon as possible for you. I apologise for any inconvenience caused.
Motel x
Resposta da us.motelrocks.com
Hi Hazel, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Took almost a month to process my…
Took almost a month to process my return. I still have not received my money back.
1 de junho de 2026
Resposta da us.motelrocks.com
Hi Audrey, I am sorry to hear that you have not been happy with the returns service and your feedback will be passed on to the relevant team. If you have any problems with your recent return please make sure to reach out to the customer service team!
Motel x
Lost my order/Won’t receive one due to stock
I love motel rocks but they lost my most recent order:( and they ran out of my size so I couldn’t get a replacement one
5 de junho de 2026
Resposta da us.motelrocks.com
Hi Alexxa, I am very sorry to hear that your parcel was lost in transit - we will be raising this with the courier as it is not the service we expect our customers to receive. Please make sure to reach out to the customer service team again to see if the item is being restocked. I apologise for the inconvenience caused.
Motel x
Resposta da us.motelrocks.com
Hi Natalie, I am sorry to hear that you have been unable to locate your parcel - please make sure to reach out to the customer service team so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
LOVEEEEEEE THE FITTTTT AND MATERIAL SO…
LOVEEEEEEE THE FITTTTT AND MATERIAL SO SOFT
5 de junho de 2026
Resposta da us.motelrocks.com
Hi Sophia, thank you for your review. I am so glad to hear you love your recent order and I hope to see you shopping with us again soon!
Motel x
Inconsistent jean sizing
It is so frustrating how the exact same size and style of jeans in different colors fit so variably. I order a 26 x 34 size in 3 colors. One is so small it won't even zip. one is huge on me. I have one pair of the parallel jeans that fits perfectly and i was really hoping to get more colors, but I'm never ordering jeans from here again. Such a pain
4 de junho de 2026
Resposta da us.motelrocks.com
Hi Lauren, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Super Cute!
I got my order pretty quick and I love the top! I have had some sequins fall off, but it’s pretty comfortable and super cute!
4 de junho de 2026
Resposta da us.motelrocks.com
Hi Keira, thank you for leaving a review. I am glad to hear that you have been happy with your item and the shipping service provided - I am sorry to hear that you have experienced this with your top and the feedback will be passed on to the relevant team. If you have any further please make sure to reach out to the customer service team.
Motel x
It takes forever to ship
Horrible shipping, I ordered at 6/3 haven’t shipped yet and today is 6/11
4 de junho de 2026
Resposta da us.motelrocks.com
Hi Lilian, I am sorry to hear that you have not been happy with the shipping service provided - I can confirm that your order was dispatched on 4th June and it looks like your package is available for collection. If you have any problems please reach out to the customer service team for further information!
Motel x
so amazing!!
27 de maio de 2026
Resposta da us.motelrocks.com
Hi Kristen, thank you for your review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
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