It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
A empresa respondeu
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Leia as opiniões dos outros
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow re... Ver mais
A empresa respondeu
my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional... Ver mais
A empresa respondeu
For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Ver mais
A empresa respondeu
3,1
Aceitável
211 opiniões
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As pessoas também visitaram
The quality of the clothing is very…
The quality of the clothing is very poor, which is frustrating given how expensive each piece of clothing is.
26 de maio de 2026
Resposta da us.motelrocks.com
Hello, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality and pricing will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Resposta da us.motelrocks.com
Hi Mia, thank you for your review. I am so pleased to hear that you love your dress and hope to see you shopping with us again!
Motel x
Dress quality is great and it’s…
Dress quality is great and it’s adorable!!! Will order again!
19 de maio de 2026
Resposta da us.motelrocks.com
Hello, thank you for leaving us a review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
The process of purchasing online was…
The process of purchasing online was easy; the product was deluvered in a timely manner, and the quality of the product was good.
26 de maio de 2026
Resposta da us.motelrocks.com
Hi Kim, thankyou for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again soon!
Motel x
It says its shipped but not moving at…
It says its shipped but not moving at all. And they sayd it should be delivered by yesterday. Nothing solved
26 de maio de 2026
Resposta da us.motelrocks.com
Hi Yelim, I am sorry to hear that you have not yet received your parcel - I can see that you have reached out to the customer service team so an advisor will be in touch with you as soon as possible. I apologise for the inconvenience caused.
Motel x
I have received no information about my…
I have received no information about my order since i have made it.
19 de maio de 2026
Resposta da us.motelrocks.com
Hi Rafaelle, I am sorry to hear that you are awaiting your order information - I can confirm that your tracking details were sent to the email provided on 19th May. If you are having any problems please make sure to reach out to the customer service team who can prove you with any further details.
Motel x
Resposta da us.motelrocks.com
Hi Nina, I am sorry to hear that you have not been happy with the delivery service provided - I can confirm that your parcel was delivered within the timeframe provided. If you have any problems please reach out to the customer service team.
Motel x
Sizing is horrible
Sizing is horrible. Will not buy swim suits from here ever again. Save the money. Material and fit is def not worth $100+…
18 de maio de 2026
Resposta da us.motelrocks.com
Hello, I am very sorry to hear that you have not been happy with your order and that you have experienced an issue with the sizing - your feedback will be passed on to the relevant teams and I apologise for any inconvenience caused.
Motel x
Stunning Color, Beautiful Top
Stunning Color. I really love the fit of this top, it is easy to wear a bra with, and is very comfortable. I am usually a US 4/AU 6 and I got an XS in this top. It fits well (could have sized to a S but the XS is still great). The fabric is good quality and it is not see-through. Would recommend!!
22 de maio de 2026
Resposta da us.motelrocks.com
Hi Ava, thank you for leaving a review. I am so glad to hear that you have been happy with your item and that you would recommend us to others! I hope to see you shopping with us again soon.
Motel x
Wished they were longer
I really loved the jeans, wished they were a bit longer. I ordered the longest pair and they still didn't reach to the end. Also I thought that I already paid for delivery in the beginning because the jeans were so expensive but I had to pay an extra like 26 dollars. Other then that I like the colour but not really worth it if you're tall like Im 6'0 feet.
15 de maio de 2026
Resposta da us.motelrocks.com
Hi Abigail, thank you for leaving a review. I appreciate your feedback regarding the lengths available for our jeans and this will be passed on to the relevant teams - we are always working to improve! I apologise for the unexpected delivery charges - in Canada you are required to cover any customs/duty charges upon delivery so I am sorry if this hasn't been made clear in our shipping policy.
Motel x
Everything fit amazing and love how…
Everything fit amazing and love how long the pants are
18 de maio de 2026
Resposta da us.motelrocks.com
Hi Kelbi, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again!
Motel x
i love the quality!
20 de maio de 2026
Resposta da us.motelrocks.com
Hi Sori, thank you for your review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
great overall
My jeans were too big originally. The return was pretty easy and new pair of jeans came perfectly
20 de maio de 2026
Resposta da us.motelrocks.com
Hi Adrieane, thank you for leaving a review. I am so pleased to hear that you have been happy with the returns service provided and I hope to see you shopping with us again!
Motel x
I ordered this dress for my high school…
I ordered this dress for my high school graduation. I payed extra for 2-3 day shipping and it didn’t come on time for my graduation. I ordered it on the 19 and it came on the evening of the 23. Very disappointing.
19 de maio de 2026
Resposta da us.motelrocks.com
Hi Nili, I am sorry to hear that your parcel did not arrive when expected - please make sure to reach out to the customer service team if you have any delivery issues as they will be able to take a look into this further for you. I apologise for the inconvenience caused.
Motel x
came in quick
came in quick, looks just like the pictures on the website and the quality is extremely comfy. especially for the mesh shirts, i could sleep in them if i wanted to!!
4 de maio de 2026
Resposta da us.motelrocks.com
Hi Carley, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
i didn’t get my package and i can’t…
i didn’t get my package and i can’t even track it. i never buy expensive clothes for myself and this was supposed to be a treat to myself and i have no idea where it is
11 de maio de 2026
Resposta da us.motelrocks.com
Hi Danica, I am sorry to hear that you are having trouble with your shipment tracking . It looks like the tracking link provided with your order confirmation has recent updates - if you need any further information please make sure to reach out to the customer service team.
Motel x
My shirt showed up with a ripped seam…
My shirt showed up with a ripped seam under one of the armpits and the picture showed a zipper on the back, but the zipper was on the side and didn’t filly unzip.
18 de maio de 2026
Resposta da us.motelrocks.com
Hi Lex, I am sorry to hear that this has happened - I can see that you have reached out to the customer service team and someone will be in touch with you as soon as possible to get this resolved. I apologise for the inconvenience caused.
Motel x
My package has no new info after a week…
My package has no new info after a week and a half
18 de maio de 2026
Resposta da us.motelrocks.com
Hello, I am sorry to hear that you have not yet received your parcel - it looks like there has been a tracking update within the last few days. Please reach out to the customer service team so that they can provide you with any further information you need!
Motel x
My package is nowhere to be found…
My package is nowhere to be found…. Not in my front door and not in my mailbox. Please get back to me
18 de maio de 2026
Resposta da us.motelrocks.com
Hi Paige, I am sorry to hear that you have not been able to locate your parcel - I can see that you have reached out to the customer service team and they will take a look into this further for you as soon as possible. I apologise for any inconvenience caused.
Motel x
Wrong item
Sent me the wrong item and now I have to return it, and the item I originally wanted is now out of stock.
15 de maio de 2026
Resposta da us.motelrocks.com
Hi Lee, I am very sorry to hear that you had received the incorrect item and that this has now sold out - we will be reviewing this with our warehouse and I apologise for the inconvenience that this has caused.
Motel x
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