I’ve tried many waist trainers and corsets from other companies and they’ve all been lacking. Shapshe’s trainers are great. It is high quality and comfortable. Its ships from over seas to the US but t... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
The website and ordering process were very user friendly/easy. My 3 star rating is because it’s been 7 business days since placing my order. While I received a confirmation, I have yet to hear any... Ver mais
A empresa respondeu
I just LOVE your shop. Your styles, your fashion, your dress, your class, and most of all, your prices are fantastic and down-to-earth. I wish your store were not so far away. Thank you for being here... Ver mais
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🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨SCAM SCAM SCAM The product runs small. I asked the company for a return label to return the product. The company said you can return your product if you don’t want it... Ver mais
A empresa respondeu
3,7
Aceitável
201 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Love how user friendly the website is
Love how user friendly the website is. I also love how all the reviews are posted right below the product. Easy to see and very well organized!
8 de maio de 2025
Opinião espontânea
Resposta da Us Shapshe
Thank you for your fantastic feedback! We're thrilled to hear that you find our website user-friendly and appreciate the organization of the reviews. Your satisfaction is our priority, and we’re glad we could make your shopping experience enjoyable. If you have any more suggestions or need assistance, feel free to reach out!
Absolutely the WORST shopping…
Absolutely the WORST shopping experience I’ve ever had.
I placed an order with this company on January 1st, and after over a week and a half, I still hadn’t received a tracking number. When I followed up via email, they couldn’t even find my order in their system. I provided everything—my email, phone number, shipping address, date of purchase, etc.—and after several frustrating days of back-and-forth, they STILL couldn’t locate it.
So I politely asked them to cancel my order since it was taking far too long. And guess what? Magically, the very next email claimed my package had shipped—the same package they couldn't find for days. Suspicious, right?
Now months later, they still refuse to provide a return label or issue a full refund. The package arrived, still unopened, and yet they are completely uncooperative.
This company has been nothing but unprofessional, disorganized, and dismissive.
DO YOURSELF A FAVOR and look at literally ANY other shapewear brand. Avoid this one at all costs.
20 de janeiro de 2025
Opinião espontânea
Resposta da Us Shapshe
Dear Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered with your order. Your feedback is invaluable, and we take these matters seriously.
We understand how disappointing it can be when expectations are not met, especially regarding order tracking and customer service. Please know that we are actively working to improve our processes to ensure a smoother experience for our customers in the future.
Regarding your order, we would like to investigate this matter further. We will do our best to resolve the issue promptly, including the return label and refund process.
We appreciate your patience and understanding, and we hope to have the opportunity to make this right for you.
Best regards
us.Shapshe.com
Ease of using the shopping experience.
5 de maio de 2025
Opinião espontânea
Resposta da Us Shapshe
Thank you for your positive feedback! We're glad to hear that you found the shopping experience easy to navigate. Your satisfaction is important to us, and we appreciate your support! If you have any suggestions or need assistance, don’t hesitate to let us know.
Easy process from beginning to payment.
Easy process from beginning to payment.
5 de maio de 2025
Opinião espontânea
Resposta da Us Shapshe
Thank you for your positive feedback! We're glad to hear that you found the shopping experience easy to navigate. Your satisfaction is important to us, and we appreciate your support! If you have any suggestions or need assistance, don’t hesitate to let us know.
Bra I purchased is wonderful!
Bra I purchased is wonderful!
Only complaint is shipping time was longer than expected.
14 de março de 2025
Opinião espontânea
Resposta da Us Shapshe
Thank you so much for your positive feedback! We're thrilled to hear that you love the bra. We apologize for the longer shipping time and appreciate your understanding. Your satisfaction is important to us, and we hope to serve you better in the future!
Ordering was fast and easy.
28 de abril de 2025
Opinião espontânea
Resposta da Us Shapshe
Thank you for your great feedback! We're delighted to hear that you found the ordering process fast and easy. Your satisfaction is our priority, and we appreciate your support! If you have any questions or need assistance, feel free to reach out.
I just placed my order which was easy…
I just placed my order which was easy to complete. I bought a bra a month or so ago & I llove it. My problem is it looks like your bra but doesn’t have a label in it, so I’m not sure where I purchased it from. However I love the one I have. It is sooo comfortable. I am praying this bra came from your company & I will be just as satisfied with my new bras!
29 de abril de 2025
Opinião espontânea
Resposta da Us Shapshe
Thank you for your wonderful feedback! We're delighted to hear that you love the bra you purchased and find it so comfortable. We appreciate your trust in us and hope your new bras meet your expectations as well. If you have any questions or need assistance, feel free to reach out. Happy shopping!
Incorrect size chart on website!!
Incorrect size chart on website!!
Do not purchase from here !
17 de abril de 2025
Opinião espontânea
Resposta da Us Shapshe
Dear Customer,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the incorrect size chart on our website. We understand how important accurate sizing is for our customers.
Please know that we are actively working to correct this issue to ensure a better shopping experience in the future. If you have any further concerns or if there's anything we can do to assist you, please feel free to reach out to our customer service team.
Thank you for bringing this to our attention.
Best regards
us.shapshe.com
It was super easy and I can’t wait for…
It was super easy and I can’t wait for my products
9 de abril de 2025
Opinião espontânea
Resposta da Us Shapshe
Thank you so much for your positive feedback! We're thrilled to hear that you found the process easy. We can't wait for you to receive your products either! If you have any questions or need assistance, feel free to reach out. Enjoy your day!
Completely not like picture...No…
Completely not like picture...No lift..Wrong color .Way way wide in the hips , looks like a size 10.
4 de abril de 2025
Opinião espontânea
Resposta da Us Shapshe
Dear Customer,
Thank you for your feedback, and I’m truly sorry to hear about your experience. Unfortunately, I am unable to locate your order based on the information provided. Could you please share more details, such as your order number or any specific information about the item? This will help us assist you better.
We appreciate your understanding and look forward to resolving this issue for you.
Best regards
US.SHAPSHE.COM
Resposta da Us Shapshe
Thank you for your wonderful feedback! We're delighted to hear that you had a perfect shopping experience. Your satisfaction is our top priority, and we look forward to serving you again soon!
Like the style and quality!
Like the style and quality!
Also , the price is right!
6 de abril de 2025
Opinião espontânea
Resposta da Us Shapshe
Thank you for your positive feedback! We're thrilled to hear that you love the style and quality of our products, and that you find the price to be just right. We appreciate your support!
Resposta da Us Shapshe
Thank you for your feedback! We're glad to hear that you found our website easy to use and that you appreciate our prices. Your satisfaction is important to us!
POOR PRODUCT, VERY POOR RETURN POLICY
I ordered what appeared to be a supportive strapless bra from Shapshe. The bra clasped in the front, as well as the back, making it look very supportive. The reality was far from the advertised product. After weeks of waiting, the bra arrived with significant flaws. The front closing band was noticeably longer than the back closing band and immediately rolled under, providing no support. The return process was a nightmare. Customer service repeatedly attempted to deflect my request with discount offers, delaying a proper return. When they finally provided a return address, I was faced with an exoribtant shipping fee, and they offered no assurance of accepting the return. This experience was incredibly frustrating and costly. I would strongly recommend avoiding this company.
3 de abril de 2025
Opinião espontânea
Resposta da Us Shapshe
Thank you for sharing your experience. We sincerely apologize for the issues you encountered with your order and the return process. Your feedback is important to us, and we will investigate this matter further to improve our services. Please reach out to our customer service team directly with your order details, and we will do our best to resolve this for you. We appreciate your patience and understanding.
This company is a scam
This company is a scam! I tried to return 2 bras that were never worn and they told me it would cost too much yo send them back. They offered me 10% off to get rid of me! I had to call my credit card company to report them. Absolutely a nightmare company from China! Don’t do any business with them. ! I’m so sorry I didn’t read the reviews before I ordered from them!
12 de março de 2025
Opinião espontânea
Resposta da Us Shapshe
Dear Customer,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the return process and the lack of satisfactory resolution. Your feedback is important, and we take it seriously.
We strive to provide quality products and customer service, and we regret that we fell short in your case. Please know that we are continuously working to improve our processes and ensure a better experience for our customers.
If you would like to discuss this matter further, please feel free to reach out to our customer service team directly at service@shapshe.com. We hope to resolve this issue to your satisfaction.
Thank you for your understanding.
Best regards,
US.Shapshe.com
This company is a FRAUD
This company is a FRAUD. BEWARE. Sizing is WAY OFF. Products look nothing like the pictures/ads - cheap looking. Everything comes from China. They do not accept returns. They are overpriced and then you are stuck with the items when they don't fit. SCAM!!!
21 de março de 2025
Opinião espontânea
Resposta da Us Shapshe
We sincerely apologize for your experience and any inconvenience this may have caused. Unfortunately, we are unable to locate your order based on the information provided. We take customer feedback seriously and would like to resolve this issue for you. Please reach out to our customer service team with your order details, and we will do our best to assist you. Thank you for bringing this to our attention.
great products!!!
20 de março de 2025
Opinião espontânea
Resposta da Us Shapshe
Thank you so much for your positive feedback! We're thrilled to hear that you love our products! If you have any questions or need assistance, feel free to reach out.
So much to choose from
Honestly, the hardest part of shopping on the site was picking out my favorites. I generally shop online by choosing everything that catches my eye and then I cut the list down from want to need. I'm looking forward to my items. If they are as awesome as they look on the site I'll be getting some of the pants and skirts next.
11 de março de 2025
Opinião espontânea
Resposta da Us Shapshe
Dear Christine X,
Thank you for your liking of our products. If there are any improvements, you can contact us by email at any time.
If you encounter after-sales problems in the future, please contact us and we will serve you wholeheartedly~
Thank you for your understanding and support!
us.shapshe.com
Fast convenient shopping
8 de março de 2025
Opinião espontânea
Resposta da Us Shapshe
Dear Lillian,
Thank you for your recognition of our website. If there are any improvements, you can contact us by email at any time.
If you encounter after-sales problems in the future, please contact us and we will serve you wholeheartedly~
Thank you for your understanding and support!
us.shapshe.com
I ordered the green shiny scrunch but…
I ordered the green shiny scrunch but pants..They don't look like the pants on the website. They are ok but nothing like the advertisement ..51$ waisted i could've got these from Shein for 11$
7 de março de 2025
Opinião espontânea
Resposta da Us Shapshe
Dear Brenda,
Thank you for bringing this issue to our attention.We are sorry that we could not find your order by name. Please contact us with a screenshot of your review so that we can further help you solve the problem. Our email address is service@shapshe.com.
We value your business and appreciate your understanding during this time.
We sincerely apologize for any inconvenience this may cause.
If you have any other questions or concerns, please do not hesitate to contact us.
Thank you for your understanding and support!
us.shapshe.com
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