Die Einrichtung, Pflege und die Optionen von Usercentrics sind gut strukturiert und decken unsere Anforderungen ab. Mit dem Support konnten offene Fragen zügig und zuverlässig geklärt werden. Alles in... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The tool is very powerful if you know how to use it The functionality and effectiveness are excellent! However, it's not exactly a tool for beginners; you really need to know what you're doing. It... Ver mais
A empresa respondeu
Eine gute Lösung für Unternehmen. Zu der kostenlosen Version kann ich nichts sagen. Als B2B User sind wir sehr zufrieden. Einfaches Setup, verständliche Dashboards und viele vorgefertigte Dienste, die... Ver mais
A empresa respondeu
I was stunned to find I’d been slammed with the most expensive plan for months on end—automatically charged without my consent and despite never actually using their service. They don’t care how s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Usercentrics is a global leader in Consent Management Platforms (CMP), helping businesses comply with privacy regulations like GDPR, CCPA/CPRA, and more. We enable the seamless collection, management, and documentation of user consents on websites and apps, supporting high consent rates and customer trust. Our Google-Certified Gold Tier CMP integrates with Google Consent Mode and TCF 2.2, ensuring compliant advertising in the EU/EEA, UK and Switzerland while maintaining ad display, conversion tracking, and analytics. We offer solutions for all business sizes: Cookiebot CMP for easy consent management, App CMP for mobile apps, and Usercentrics CMP for enterprise-level needs. With the Usercentrics Preference Manager, users can easily manage preferences and marketing permissions. Trusted by clients like Daimler and Telefónica, Usercentrics is being used on 2.1 million+ websites and apps in 180+ countries, managing 6.7 billion consents monthly through 5,000 partners. Visit usercentrics.com to learn more.
Informações de contacto
Munich, Alemanha
- https://usercentrics.com/contact/
- usercentrics.com
3,5
Aceitável
42 opiniões
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Hilfreiches Datenschutztool für Websitebetreiber
Die Einrichtung, Pflege und die Optionen von Usercentrics sind gut strukturiert und decken unsere Anforderungen ab. Mit dem Support konnten offene Fragen zügig und zuverlässig geklärt werden. Alles in allem eine gute Wahl, zumal das Unternehmen auch in Europa ansässig ist.
14 de abril de 2026
Opinião espontânea
Resposta da Usercentrics
Hello Christian,
It's great to hear that the setup, maintenance, and available options align well with your requirements - and that our support team could answer your questions quickly when needed. We're proud to be a European company, and we know that matters when it comes to data privacy and trust.
Thanks for choosing Usercentrics and for taking the time to share your experience.
Kind regards,
The Usercentrics Team
Resposta da Usercentrics
Hello,
Thank you for sharing your positive experience! We're glad to hear that you find Usercentrics to be a great tool.
If you ever have questions or want to explore more features, our team is always here to help. Thanks again for your feedback and for choosing Usercentrics.
Kind regards,
The Usercentrics Team
La migliore per onestà e per qualità di servizio
Io voglio ringraziare vivamente Usercentric per l'onestà. Abbiamo risolto un piccolo dettaglio in simbiosi. Posso garantire che Usercentric offre un ampio panorama di prodotti adatti a ogni soluzione. I prezzi sono i migliori sul mercato. Affidatevi a Usercentric. Io lo consiglio in particolare per l'onestà dell'azienda, la garanzia del prodotto e l'efficacia. Meritano molto più di 5stelle e io glie le do con tutto il cuore. Ottima azienda e tutti ne dovrebbero trarre esempio
11 de março de 2026
Opinião espontânea
Resposta da Usercentrics
Hello Sabrina,
Thank you very much for your kind words and for the trust you place in Usercentrics.
We’re truly happy to hear that you had such a positive experience with both our team and our solutions. Your appreciation of our transparency, service quality, and product effectiveness means a great deal to us.
Thank you again for your recommendation and for taking the time to share your experience.
Kind regards,
The Usercentrics Team
Usercentrics is an easy to use and…
Usercentrics is an easy to use and feature rich tool. Our developer was on vacation and our trial expired before he got to test it for our needs.
The support team at Usercentrics were incredibly gracious to extend our trial, and for that flexibility alone, along with the excellent support, we will be subscribing.
5 de março de 2026
Opinião espontânea
Resposta da Usercentrics
Hello Richard,
Thank you for your kind feedback!
We’re glad to hear that you find Usercentrics easy to use and feature-rich. It’s great to know our support team could assist by extending your trial and giving your developer the time needed to evaluate the platform properly. We appreciate you taking the time to share your experience.
Kind regards,
The Usercentrics Team
1) Scanning the website is really slow
1) Scanning the website is really slow
2) Still it shows the old set even after scanning the website
I'm speaking about these two website
ezto.io
zentre.ai
1 de março de 2026
Opinião espontânea
Resposta da Usercentrics
Hello Sriram,
Thank you for your feedback.
We understand your concerns regarding the scan speed and the results shown after scanning. We’ve checked your account and can confirm that there are currently no pending scans.
Our support team reached out to you via our support ticket and is waiting for your reply so we can continue investigating this with you.
Kind regards,
The Usercentrics CMP Team
The idea of an easy to implement CMP is great but....
Overall I find the service something that would be incredibly helpful for so many people.
I would highly recommend for the GoDaddy Implementations, to add somewhere instructions on how to actually officially add Usercentrics to GoDaddy. There really isn't a lot of information on how best to do that, and using GTM is often not the easiest either because the explanation they give you is 3 years old and slightly outdated.
1 de março de 2026
Opinião espontânea
Resposta da Usercentrics
Hello Raelynn,
Thank you for your honest feedback, we’re glad to hear you see the value in having an easy-to-implement CMP.
We appreciate your suggestion regarding clearer instructions for GoDaddy implementations. Your input is helpful, and we’ll pass it along to our team. If you need support with your setup, feel free to reach out to us at support@usercentrics.com - we’re happy to assist.
Kind regards,
The Usercentrics Team
Resposta da Usercentrics
Hello Владимир!
Thank you for the positive feedback! We're delighted to hear that you’re enjoying the user experience and finding the platform easy to use with robust functionality. It’s great to know it’s meeting your expectations.
Kind regards,
The Usercentrics Team
I mistakenly gave this company my email…
I mistakenly gave this company my email address. They now will not stop spamming me and don't respond to my requests to be left alone.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Usercentrics
Hi there,
Thank you for bringing this to our attention and apologies for that. We’ve removed your email from our mailing lists and you shouldn’t receive any further communication from us.
If you have any other concerns, please contact us at support@usercentrics.com and we’ll resolve it right away.
Kind regards,
The Usercentrics Team
Resposta da Usercentrics
Hello Uros,
Thank you very much for your kind words! We truly appreciate you highlighting fairness and politeness - that’s exactly the standard we aim to uphold in every interaction.
Kind regards,
The Usercentrics Team
Simple to set up!
Simple to set up for individual regions... would be better if they had predefined geolocation rules we can use and didn't have to configure every region separately.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Usercentrics
Hello Tom,
Thank you for your feedback, we’re glad to hear the setup worked well for your regional needs.
We also appreciate your suggestion regarding predefined geolocation rules. That’s valuable input, as we know managing multiple regions individually can take extra time depending on the setup.
Our team will reach out directly to you to better understand your use case and see how we can support you more efficiently.
Kind regards,
The Usercentrics Team
cảm ơn admin a
7 de fevereiro de 2026
Opinião espontânea
Resposta da Usercentrics
Hello Tran Xuan Trung,
Thank you very much for the positive feedback! We’re happy to hear you’re satisfied, if you need any further assistance, our team is always here to help.
Kind regards,
The Usercentrics Team
Resposta da Usercentrics
Hello there,
Thank you very much for your feedback! We’re glad to hear you had a positive experience and truly appreciate you taking the time to share it. If there’s anything we can help with in the future, our team is always happy to assist.
Kind regards,
The Usercentrics Team
The tool is very powerful if you know…
The tool is very powerful if you know how to use it
The functionality and effectiveness are excellent! However, it's not exactly a tool for beginners; you really need to know what you're doing. It would be great to see more support or a guided tour from the manufacturer to help users navigate their first steps or troubleshoot initial issues.
28 de janeiro de 2026
Opinião espontânea
Resposta da Usercentrics
Hi there,
Thank you for taking the time to share your thoughts!
We completely understand how important it is to feel supported right from the start. Your feedback about onboarding and clear guidance helps us see where we can improve, and it’s something we’re actively working on - with new resources, step-by-step guides, and a focus on making our documentation more visible and structured.
If you need help getting started or have specific questions, our support team is always ready to assist.
The Usercentrics Team
Eine gute Lösung für Unternehmen
Eine gute Lösung für Unternehmen. Zu der kostenlosen Version kann ich nichts sagen. Als B2B User sind wir sehr zufrieden. Einfaches Setup, verständliche Dashboards und viele vorgefertigte Dienste, die man in das Banner übernehmen kann und trotzdem manuell noch anpassen kann. Support bis jetzt zwar nur englischsprachig, aber schnell und zuverlässig. Je nach Anliegen schreibt man nicht immer mit der gleichen person, aber alle unsere Anliegen konnten bis jetzt schnell und unkompliziert gelöst werden.
16 de janeiro de 2026
Opinião espontânea
Resposta da Usercentrics
Hallo Serafima Zano,
Vielen Dank für Ihr ausführliches und positives Feedback! Es freut uns sehr zu hören, dass Sie als B2B-Nutzer mit Usercentrics zufrieden sind und insbesondere das einfache Setup, die übersichtlichen Dashboards sowie die vorgefertigten, flexibel anpassbaren Dienste schätzen. Schön, dass Sie auch mit der Geschwindigkeit und Zuverlässigkeit unseres Support-Teams gute Erfahrungen gemacht haben. Ihr Feedback ist für uns sehr wertvoll und hilft uns, unser Angebot kontinuierlich weiterzuentwickeln.
Beste Grüße,
Das Usercentrics Team
Long time, satisfied customer
Been with Usercentrics for a long time and had no problems - does what it is supposed to do.
20 de novembro de 2025
Opinião espontânea
Resposta da Usercentrics
Hi Andreas,
Thank you so much for your long-standing trust in Usercentrics! We’re happy to hear everything has been running smoothly and that our solution consistently delivers what you need. We appreciate your continued support and look forward to being your partner for many more years.
Kind regards,
The Usercentrics Team
Good event to get to know the company…
Good event to get to know the company and connect with the community. Thanks for the invite!
12 de novembro de 2025
Opinião espontânea
Resposta da Usercentrics
Hi Julia,
Thank you so much for your kind words! We loved having you there and really appreciate your feedback. We're already looking forward to welcoming you again at our next event!
Kind regards,
The Usercentrics Team
Amazing force for good in privacy
Amazing force for good in privacy
12 de novembro de 2025
Opinião espontânea
Resposta da Usercentrics
Dear Navah,
Thank you so much for your kind words! It’s great to hear that it’s making a positive impact on privacy efforts which is exactly our goal, and we’ll continue working hard to achieve it.
Kind regards,
The Usercentrics Team
Disappointing and Unprofessional Recruitment Experience
I’m extremely disappointed with my experience interviewing for the Revenue Operations role at Usercentrics. I had my first interview in September, after which I received no feedback or update on my status — whether I was shortlisted or rejected.
A month later, their CCO, reached out via LinkedIn to restart the process. I reconnected with the HR representative, who apologized for the earlier miscommunication and said they would continue the process. The role required SQL experience, which I openly mentioned I lacked but expressed a strong willingness to learn. The team assured me that this wouldn’t be an issue and that on-the-job learning support would be provided.
In October, I completed two interview rounds successfully and moved to the third technical round, which involved a case study presentation at their Munich office. Due to HR miscommunication, I had to visit the office twice for the same purpose. Despite the inconvenience, I gave my best effort in the presentation.
A few days later, I received an email stating that I was not selected — which I completely understand. However, what I don’t understand is the complete lack of feedback or response afterward, despite my multiple follow-ups with them.
To add to the frustration, the hiring managers who were supposed to attend the final presentation didn’t even show up. Instead, two other employees (who weren’t part of the role or team) attended the session. I was told the presentation would be recorded and shared with the actual hiring managers — which felt very unprofessional.
It’s shocking that a company with $100M ARR operates with such poor communication and disorganized hiring processes. The HR team and the Sales contact seemed disconnected and unclear about the expectations for the role.
I’m sharing this review to save others from wasting their time and energy. The lack of professionalism, communication, and accountability throughout the process was disappointing. If the hiring experience reflects the internal culture, I can only imagine how frustrating it might be to work here.
14 de novembro de 2025
Opinião espontânea
Major ticket not fixed after 2 months. Scanner ads thousands to site traffic.
Scanner has been broken for 2 months. I've had a ticket open the entire time and they have made absolutely 0 progress.
Each scan shows as tens of thousands of sessions on our website, absolutely destroying our analytics, and since it is broken, I cannot turn off automatic scanning.
Edit: Issue fixed within 24 hours of me leaving this review. Interesting.
3 de novembro de 2025
Opinião espontânea
Resposta da Usercentrics
Good afternoon,
We’re truly sorry to hear about your experience and the issue that you are experiencing with our scanner. That’s definitely not the level of service we aim to provide.
Unfortunately, we weren’t able to locate your support ticket based on the details provided in this review. We would really appreciate it if you could reach out to us via your existing ticket or could contact us again via support@usercentrics.com. This will help us identify your case and make sure we do everything in our power to get this resolved.
Thank you for your patience.
Best regards,
Your Usercentrics Team
Update: We were able to locate your support ticket and are looking into your case again. Our colleagues from the support team will get back to you there.
Apparently my account does not exist
I was searching for a privacy policy generator for my website and found this site, went to generate the policy but to see it I needed to sign up for an account, okay, looked like they had some useful tools for me.
I created an EMAIL account using usercentrics.com@my email address (I have an email privacy system that lets me deactivate emails) and when I sign in, I kept getting an SSO error.
Contacted support who just told me to sign in using SSO, despite me telling them multiple times I signed up with EMAIL not SSO, but they just kept sending the same canned response, saying it was my company's policy (what company? I just made this account for myself) and when I asked them to delete my account, they can't find it?
If a system fails at the first step, there is no point wasting your time battling through to use it...
30 de outubro de 2025
Opinião espontânea
Resposta da Usercentrics
Hi Jack,
Thank you for sharing your feedback, and our apologies for the inconvenience you experienced while trying to log in. After reviewing the case with our technical support team, we identified that the issue occurred because your email address included “@usercentrics.com.”, which caused the system to misinterpret your login credentials.
Our colleague has followed up to assist you further. If you’d like to try again, please sign up using a different email address, and you should be able to access your account without any issues.
We truly appreciate your patience and understanding, and we hope you’ll give our Privacy Policy Generator another try. If you have any other questions or feedback, please don’t hesitate to reach out.
Kind regards,
The Usercentrics CMP Team
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