Very disappointing support from Cookiebot. We are dealing with a critical Google EU User Consent Policy issue (cookies being set before consent), which puts our tracking and advertising at... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I got great support. Honestly, I did not think that I would get any help but the support person provided great support and I was able to resolve the issue quickly. The company reputation is now greatl... Ver mais
Price gone £540 per year to £900 with no communication. Very disappointed. Have requested a refund. Previously the platform was resonable value but at £900 for the amount of traffic we receive, it's a... Ver mais
A empresa respondeu
Works well - stable, simple, no big surprises keeping in mind that we facing technical challenge named - GTM template + react.js seamless web application. May be some minor thing - to let change the l... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Usercentrics Cookiebot Consent Management Platform (CMP) is a Google-Certified CMP featuring patented scanning technology that automatically identifies and controls all cookies and trackers on your website, ensuring compliance with user consent and data transparency. Seamlessly integrating with Google Consent Mode and TCF 2.2, Cookiebot CMP supports uninterrupted ad display, conversion tracking, and analytics optimization in the EU/EEA, UK and Switzerland. It’s designed for easy use by both technical and non-technical teams, streamlining compliance processes. Trusted by over 2.1 million websites and apps in nearly 50 languages, it facilitates over 6.7 billion user consents monthly. Explore Usercentrics Cookiebot CMP for free: cookiebot.com.
Informações de contacto
2,9
Aceitável
241 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great support that I did not expect
I got great support. Honestly, I did not think that I would get any help but the support person provided great support and I was able to resolve the issue quickly. The company reputation is now greatly enhanced.
17 de abril de 2026
Support in solving the problem
Efficiently, competently, and in line with the issue I raised.
I recommend it!
16 de abril de 2026
Resposta da Cookiebot by Usercentrics
Hello,
It's always great to hear when things go the way they should - efficiently and on point.
We're glad our team could resolve your issue to your satisfaction, and we truly appreciate you taking the time to recommend us.
Kind regards,
The Usercentrics Team
Resposta da Cookiebot by Usercentrics
Hello Didier,
Thank you - this made our day! We love hearing that getting started was straightforward and that everything is running smoothly.
If you ever need a hand, we're always happy to help.
Kind regards,
The Cookiebot CMP Team
Resposta da Cookiebot by Usercentrics
Hello,
Thank you so much for the 5 star review! It's great to hear that our support team made such a positive impression - and we really appreciate the recommendation!
We'll be here whenever you need us.
Kind regards,
The Cookiebot CMP Team
Very disappointing support from…
Very disappointing support from Cookiebot.
We are dealing with a critical Google EU User Consent Policy issue (cookies being set before consent), which puts our tracking and advertising at risk.
We submitted 2 support cases and contacted the chatbot multiple times, but received no response.
This is urgent and has real business impact.
Its not normal that a company where u pay 120 euro a month does not respond on your cases or wants to help you.
Not suggestable.
16 de abril de 2026
Opinião espontânea
Resposta da Cookiebot by Usercentrics
Hello Philipp,
We're sorry to hear about your experience - we understand your frustration at feeling unheard. We can confirm your case is open and being actively worked on.
Our team has reviewed the cookie blocking configuration on your end and a compliance scan is currently underway to verify that cookies are only firing after consent is given. We'll follow up directly through your support ticket as soon as the scan results are in.
We appreciate your patience and take this seriously.
Kind regards,
The Cookiebot CMP Team
Resposta da Cookiebot by Usercentrics
Hello Andrea,
It's great to hear our support team was able to find a solution quickly and made the experience a smooth one. That's exactly what we aim for.
Thanks for taking the time to share your experience.
Kind regards,
The Cookiebot CMP Team
Price gone £540 per year to £900 with…
Price gone £540 per year to £900 with no communication. Very disappointed. Have requested a refund. Previously the platform was resonable value but at £900 for the amount of traffic we receive, it's an inordinate amount.
14 de abril de 2026
Opinião espontânea
Resposta da Cookiebot by Usercentrics
Hello,
We're sorry to hear about your experience with the pricing change - we completely understand why a jump of that size would be frustrating.
It sounds like you reached out to our support team and we've requested more information so we can make sure we resolve this for you.
Kind regards,
The Cookiebot CMP Team
Resposta da Cookiebot by Usercentrics
Hello! We're glad the platform is hitting the mark for you. Thanks for taking a moment to share your experience.
Kind regards,
The Cookiebot CMP Team
Resposta da Cookiebot by Usercentrics
Hello Arjun,
Thank you for sharing your experience and highlighting our customer support! We're glad to hear that Cookiebot was easy for you to implement
If you ever have questions or need further assistance, our team is always here to help!
Kind regards,
The Cookiebot CMP Team
Leadership Matter When Leading A Legacy
Leadership Matter When Leading A Legacy
9 de abril de 2026
Opinião espontânea
Resposta da Cookiebot by Usercentrics
Hello,
Thank you for the kind words and the five stars! It's great to know you've had a positive experience with us.
If there's anything specific you'd like to share or if we can ever be of help, don't hesitate to reach out.
Kind regards,
The Usercentrics Team
The domain delete button is only shown…
The domain delete button is only shown when I select the item, firstly we thouhgt there were no deletion capability
8 de abril de 2026
Opinião espontânea
Resposta da Cookiebot by Usercentrics
Hello Ahmad,
Thanks for flagging this - it's a fair point. The delete option appearing only on selection isn't obvious at first glance, and we can see how that would lead to thinking the feature wasn't there at all.
We've passed this feedback on to our product team, as discoverability like this is worth reviewing.
If you have any other questions or run into anything else, our support team is happy to help.
Kind regards,
The Cookiebot CMP Team
Initial scan not finishing
3 days in, still didnt complete basic scan (i have 4 basic pages in my site...). Overall bad experience
8 de abril de 2026
Opinião espontânea
Resposta da Cookiebot by Usercentrics
Hello Yoni,
Three days without a completed scan on a small site is definitely not the experience we want for you, and we're sorry it's been this way. We'd love to help get to the bottom of it - please reach out to our support team at https://support.cookiebot.com/hc/en-usand we'll look into what's going on with your scan right away.
Kind regards,
The Cookiebot CMP Team
Cookiebot **doubled their pricing** and…
Cookiebot **doubled their pricing** and we have not received advance notice. Their support was not willing to help with the case and simply pointed to an FAQ about a price change. We are now charged over 400 USD a year or about 1 USD **per consent** on our website. Really absurd.
23 de março de 2026
Opinião espontânea
Resposta da Cookiebot by Usercentrics
Hello,
Thank you for sharing your feedback. We understand your frustration with the pricing change and how it impacted your subscription, and we're sorry this wasn't a smooth experience for you. We can see that your case has been escalated to our second-level support team, who are actively reviewing the details with you. They'll be in touch directly to work through this together.
We appreciate your patience.
Kind regards,
The Cookiebot CMP Team
CookieBot Is Awesome
CookieBot is very easy to use and setup. I am very impressed and would highly recommend.
29 de março de 2026
Opinião espontânea
Resposta da Cookiebot by Usercentrics
Hello Luke,
We're delighted to hear that you found Cookiebot easy to use and set up. Your recommendation means a lot to us.
Kind regards,
The Cookiebot CMP Team
the plugin sucks broke all your site…
the plugin sucks broke all your site stay away from it
29 de março de 2026
Opinião espontânea
Resposta da Cookiebot by Usercentrics
Hello,
We're sorry to hear that you experienced issues with your site. This isn't the experience we want for anyone using our product. We'd like to understand what happened and help resolve this.
Please reach out to our support team at support@cookiebot.com so we can look into this with you.
Kind regards,
The Cookiebot CMP Team
Excellente experience😍 merci
28 de março de 2026
Opinião espontânea
Resposta da Cookiebot by Usercentrics
Hello,
Thank you so much for sharing your positive experience with Cookiebot! We're delighted to know everything met your expectations!
If you ever have questions or need support in the future, our team is always here to help.
Merci!
The Cookiebot CMP Team
Resposta da Cookiebot by Usercentrics
Hello,
Thank you for recommending our service! We're glad to hear that Cookiebot is meeting your needs. If you ever have questions or want to explore more features, our support team is always here to help!
Kind regards,
The Cookiebot CMP Team
I want to use the free version to start…
I want to use the free version to start with but it is hard to understand how to.
25 de março de 2026
Opinião espontânea
Resposta da Cookiebot by Usercentrics
Hello,
We understand that the initial setup can feel confusing, especially when you're just starting out. The best place to start is following this documentation: https://support.cookiebot.com/hc/en-us/categories/360000501813-Getting-started or here: https://support.cookiebot.com/hc/en-us/categories/360000349993-Implementation
If you need more personalized assistance or have specific questions, our support team is always ready to help: https://support.cookiebot.com/hc/en-us/requests/new
Kind regards,
The Cookiebot CMP Team
Easy to implement and works as expected!
Easy to implement and works as expected!
23 de março de 2026
Opinião espontânea
Resposta da Cookiebot by Usercentrics
Hello,
We're glad to hear that you found Cookiebot easy to implement and that it's working as expected for your needs. Making consent management straightforward and reliable is exactly what we aim for!
If you ever have questions our support team is always here to help: https://support.cookiebot.com/hc/en-us/requests/new
Kind regards,
The Cookiebot CMP Team
It was fairly user-friendly.
It was fairly user-friendly. I think you should define what you mean by "vendors", and what the purpose of showing vendors is. In response to your email of 3/24/26, I was able to get an answer from Chat GPT. Previous to that, I had a chat with your Cookiebot AI, after getting stuck on a subsequent page of the sign-up process. It suggested I close this account, and start over. I tried yesterday to do that, but I did not get a code from Trust Pilot, and I tried twice. I am now going to try again.
19 de março de 2026
Opinião espontânea
Resposta da Cookiebot by Usercentrics
Hello there,
Thank you for your feedback! We're glad to hear that you found the platform user-friendly.
You raise a good point about the "vendors" terminology — we know this can be unclear at first glance. In our context, vendors refer to third-party ad tech providers registered under the IAB's Transparency and Consent Framework (TCF). Showing them helps ensure transparency around how personal data is processed for advertising purposes and supports compliance with consent requirements.
Kind regards,
The Cookiebot CMP Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.