Vacansoleil Ireland Opiniões 48

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Hi as we flew we found the kitchen would benefit from a couple of items. There was a microwave but no oven, maybe a microwave combined with oven would be more benefical. the 2nd item would be an i... Ver mais

Classificada 5 em 5 estrelas

Vacansoleil were brilliant. We originally booked to go back in 2020, but Covid hit and we couldn't travel, thankfully we only had our €100 deposit paid. They were brilliant and allowed us to use that... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Having initially had an issue in actually making the booking for a campsite on the website, I was delighted that one of the team called me to say the booking was okay and that we just needed to finish... Ver mais

Classificada 3 em 5 estrelas

Unable to book online, but managed to book over the phone after a few attempts by the person on the other end. Hard to figure out which mobile home to book as I couldn't see where in the campsite it w... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de viagens
  2. Acomodação de férias
  3. Agência de aluguer de casas móveis

Escrito pela empresa

Vacansoleil is the specialist in camping holidays. In camping and holidays. Because camping means enjoying the great outdoors. And your holiday is the most precious time of the year. The time for you and your loved ones. That’s the time in which we are specialized. We’re here for everyone who loves to have great moments together. Discovering new places. Stretching your legs in beautiful countryside or just putting your feet up. Are we so different from our competitors? Perhaps not at first sight. But we like to think we are. Read on: We’ve been doing this since 1969. No one else can claim that. We’ve been roaming around Europe for 50 years, looking for really special holiday places. These could be a luxury 5 star campsite with cool water slides, but also a small, cosy campsite in the woods. We have more than 500 campsites. Every campsite has its own special charm and qualities. There’s more than enough choice! If you go on holiday with us, we’ll pull out all the stops! We’ll help you discover the area you’re staying in. With really original tips and great ideas. We’re there for you at the campsite as well. With dedicated staff at reception. You’ll feel at home in no time at all. We’ve also got our own entertainment programmes to make your holiday even more enjoyable. You’ll sleep like a log as the accommodations are always very comfortable and the most modern available in the market. We also make sure you experience that real holiday feeling before you leave and after you return home. Reliving the good times through great holiday snaps. Making new plans. How often do you catch yourself dreaming about that next holiday? Vacansoleil wants to inspire you every step of your journey and help you make the right choices.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

48 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Classificada 5 em 5 estrelas

Straightforward and quick process.

Straightforward and quick process. We had an amazing time at Ferme Du Latois. Staff were very friendly and facilities were kept clean.

2 de julho de 2023
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Resposta da Vacansoleil Ireland

Thanks Bernadette. We’re thrilled that you are satisfied with our Vacansoleil services. Your feedback is appreciated. Warm regards, Kim

Classificada 5 em 5 estrelas

Great

It is great 🤗 very pleasant stay!

14 de junho de 2023
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Resposta da Vacansoleil Ireland

Thank you Ivana for your compliments. It would be our pleasure to be your hosts again for your next Vacansoleil vacation. Greetings, Kim

Classificada 2 em 5 estrelas

Inaccurate details of availability indicated on the website

I was browsing for an appropriate holiday for my family and made my choice from the available options on your website. This was done in conjunction with another family booking at the same time as we intended to holiday together. The other family successfully confirmed their booking but when I attempted to confirm ours I was presented with a booking error. Several attempts to confirm booking were all unsuccessful and after submitting an online query to your website I received a reply explaining that the option we had chosen was unavailable.

17 de junho de 2023
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Resposta da Vacansoleil Ireland

Dear Brian,

Thank you for taking the time to provide feedback on your experience with our Vacansoleil website. We sincerely apologize for the inconvenience and frustration you encountered while trying to confirm your holiday booking.

We would like to clarify that our website operates on a live availability system, which means that the options displayed reflect real-time availability at the time of your search. In your case, it appears that the particular accommodation option you selected was booked by the other family before you were able to confirm your booking. We understand how important it is for families to have a seamless booking process, especially when planning to vacation together.

We truly value your feedback as it helps us identify areas where we can make improvements to enhance the overall user experience. Our team is continuously working to fine-tune our system to minimize discrepancies and provide accurate information to our customers.

If you're still interested in booking a holiday with us, we would be more than happy to assist you personally and ensure a smooth booking process. Please feel free to reach out to our customer support team at https://www.vacansoleil.ie/customerservice/ so we can help you find an alternative option that suits your family's needs.

Warm regards,
Kim

Classificada 5 em 5 estrelas

Great value

Great value. Quick and easy booking.

15 de junho de 2023
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Resposta da Vacansoleil Ireland

Hi Eh, thank you for recommending Vacansoleil in your review! We’re glad we made your experience with us a great one and. Kind regards, Kim

Classificada 5 em 5 estrelas

We had a great experience

We had a great experience. We sent off our request online and then the agency emailed us with details. We paid over the phone a few days later. Philip was a great help.

14 de junho de 2023
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Resposta da Vacansoleil Ireland

Hi Thomas, thank you for your lovely review. We look forward to welcome you soon. Kind regards, Kim

Classificada 5 em 5 estrelas

Everything went great.

Everything went great.
And they were avaible for my questions.

24 de janeiro de 2023
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Resposta da Vacansoleil Ireland

Thank you for the kind words Nataša. We look forward to welcoming you at the campsite. See you soon. Kim L.

Classificada 3 em 5 estrelas

Unable to book online

Unable to book online, but managed to book over the phone after a few attempts by the person on the other end. Hard to figure out which mobile home to book as I couldn't see where in the campsite it was, but fingers crossed it's in a good spot! Navigation around the site was pretty intuitive though.

28 de fevereiro de 2023
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Resposta da Vacansoleil Ireland

Thank you for your review Alan. We take note of your comments to improve our performance on our Vacansoleil website. Thank you for your compliments. We look forward to welcoming you on campsite hu Park Albatros Village. Kind regards, Kim L.

Classificada 5 em 5 estrelas

The Benefit of Dealing With an Agent Writ Large

Vacansoleil's Irish agent was able to solve a tricky problem for me with a brief phone call. Very happy!

23 de março de 2023
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Resposta da Vacansoleil Ireland

Hey Derek, our Vacansoleil holiday experts always enjoy reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. We look forward welcoming you on campsite Cavallino. Kind regards, Kim L.

Classificada 5 em 5 estrelas

Highly recommend Vacansoleil

I have booked a few holidays through Vacansoleil and the process has always been so simple. Staff are really helpful and friendly. The holiday sites have been amazing.

24 de março de 2023
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Resposta da Vacansoleil Ireland

Hi Ciara, we are happy to hear that you are satisfied with our services. We hope you have the time of your life on your next Vacansoleil holiday. Kind regards, Kim L.

Classificada 5 em 5 estrelas

Wonderful and hassle free

23 de março de 2023
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Resposta da Vacansoleil Ireland

Thank you for the nice score you gave Barry. We are happy to read that you are satisfied with our service! Greetings from your Vacansoleil holiday experts. Kim L.

Classificada 3 em 5 estrelas

OK experience

The lady on the phone didn't give me a lot of information & sounded a bit impatient.

31 de janeiro de 2023
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Resposta da Vacansoleil Ireland

Dear Maria, Thank you for your feedback. We are sorry to hear about your experience and that our holiday experts didn’t meet the level of service we strive for. We apologize for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. We look forward to welcoming you in Italy this summer. Kind regards, Kim L.

Classificada 5 em 5 estrelas

no issues

no issues. return call the following day to confirm booking and pay

2 de março de 2023
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Resposta da Vacansoleil Ireland

Gary, thank you for your kind words. Our Vacansoleil-holiday experts are always happy to help our customers. This puts a smile on our faces. Kind regards, Kim L.

Classificada 5 em 5 estrelas

We steady to navigate and caller was…

The website was easyto navigate and caller was very helpful.

23 de março de 2023
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Resposta da Vacansoleil Ireland

Thanks Alan. We’re thrilled that you are satisfied with our Vacansoleil services. Your feedback is appreciated, and we look forward to welcome you soon in Paris. Kind regards, Kim L.

Classificada 3 em 5 estrelas

We went in June and quite a few…

We went in June and quite a few facilities weren't open or we're only opening when we were getting ready to leave. The bus service to the coast was very good but we couldn't find anywhere to swim...

16 de junho de 2022
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Resposta da Vacansoleil Ireland

Dear Andrew, we appreciate you sharing your experience with Vacansoleil. If there is any service we can provide for you or questions we can answer, please get in touch with us! Our Vacansoleil-experts are always happy to help you, also during your holiday. Next time do not hesitate to get in contact about the swimming possibilities in the area or the opening dates of the facilities. We love to hear from you how we can make it even better next time! Kim L.

Classificada 2 em 5 estrelas

Accommodation wasn't great needed alot…

Accommodation wasn't great needed alot of updating

15 de agosto de 2022
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Resposta da Vacansoleil Ireland

Thank you for your feedback, Jane. I’m sorry to hear about your experience and that our accommodation didn’t meet the level of comfort we strive for. I apologize for any inconvenience this caused you. Please know that we will be addressing this review with the operational team so that they can perform quality control. We hope the rest of your stay did met your expectations and that you had a lovely vacation. We hope you have the time of your life on your next Vacansoleil holiday. Kim L.

Classificada 2 em 5 estrelas

Uncomfortable cold lodgings

Won't book through vacansoleil again. Cold and uncomfortable lodgings.

28 de maio de 2022
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Resposta da Vacansoleil Ireland

Dear Niamh, Thank you for taking the time to leave us a review. We are very sorry that your holiday did not meet your expectations. If you’re open to discussing further, please get in touch with us https://www.vacansoleil.ie/customerservice/. Your happiness is our priority, and we would love the opportunity to make things right. Kim L.

Classificada 5 em 5 estrelas

Thanks

We had to cancel our holiday mid way through due to the covid experience they offered us a no quibble voucher for the remaining period and you can not say fairer that

22 de agosto de 2022
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Resposta da Vacansoleil Ireland

Fantastic Patrick, thank you for the beautiful star-rating you gave Vacansoleil. We hope to be of service to you again in the future. Kim L.

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