VADO Opiniões 

Excellent customer service and a no quibble warranty! Ricky dealt with my issue swiftly and we received our new tap the very next day. Thank you so much Ricky and Vado, would highly recommend the products and service ⭐️

We purchased a tap about 7 years ago but we were not informed we had to register the purchase. Despite this we were offered a new cartridge free of charge which arrived the next day and I managed to fit this without difficulty.
To benefit from a 15 year warranty the purchase should be registered immediately.
I received excellent service from Shaun and I would not hesitate in recommending Vado.

After just under 3 years our kitchen tap started dripping. It is a new built house and after finding brand and make (Vado Elements), I phoned Vado's customer line and asked the young gentleman (called Adam) about the type of cartridges to buy and how to change the cartridges. (There is a retainer ring that can easily be unscrewed using a 14mm wrench, as I discovered.) When Adam heard that the tap was just under 3 years old, he offered without prompting that he would send the cartridges free of charge, as it should be covered under warranty. He could have kept quiet and I would have bought them. After sending him a photo of the tap to confirm the type, the new cartridges arrived in 2 days, top customer service! I suppose that is the difference between a proper brand with real customer service and some cheap stuff from Temu/AliExpress etc... Very impressed and if I have to buy some kitchen or bathroom stuff, I will look at Vado first. Great service and particularly Adam contributed to that. Refreshing when compared to so many other experiences.

We had our wet room fitted with beautiful Arrondi taps, shower heads etc. Vado have brilliant after sales service. From initial phone calls to the engineer's visit, the lovely Graham Neve, who visited today and resolved the issue.

I had a problem trying to find information on a customers shower so I phoned the help line and spoke to a girl called Lucy. She was very polite and identified the cartridge and even included fitting instructions and were to order the part from. 10 out of 10.

Adam took a personal interest in my problem and helped solve it

Absolutely phenomenal post-sale experience. I had to replace a couple of handles and cartridges from an old shower plate and was given the correct codes in order to identify what I needed. Andrew went above and beyond, he made the call personal, funny, humorous, and sorted me out with getting another piece that I needed to rectify an installation, what an absolute gent! People like Andrew are what make the company reputable and worth buying from. Diamond service! Thanks again!!

Lucy was extremely professional and quick. It was clear that she was very knowledgeable in her job. Admittedly I was in a rush and wanted to make sure I had confirmed answers before I left. She completely understood and didn't hesitate to get the information I needed. She even went out of her way to enlighten me about how to diagnose what cartridge I had by identifying key aspects of the valve itself. Once again top notch service couldn’t have asked for any better! Thank you Lucy

As a low confidence diy guy I was so pleased and heartened to receive such great help. The VADO product support team answered my request quickly and supplied me with details of the component that needed to be replaced along with a printed guide showing how to perform the task. They kindly pointed me in the direction of a trusted supplier too.

My special thanks to Lucy & Jess

I had a problem with a damaged tissue holder. I contacted the product support centre, the call was answered swiftly and the issue dealt with very efficiently. I will have a replacement product delivered within 24 hours. Well done Lucy!

I had a fantastic experience with VADO’s customer support. I reached out regarding a fault with my basin mixer tap, and Lucy handled everything brilliantly from start to finish. She was friendly, clear, and incredibly efficient throughout the whole process.

Lucy quickly identified the issue, confirmed the warranty details, and arranged a replacement cartridge without any hassle. Communication was smooth, and she kept everything easy and stress‑free. It’s rare to receive customer service that feels this personal and genuinely helpful.

Huge thanks to Lucy for making the whole experience so straightforward - truly outstanding support.

Highly recommended.

Recently contacted Vado Aftersales.
Friendly and helpful on dealing with 2 small issues.
Excellent communication and keeping me updated on the situation and timescales

Lucy dealt with my query quickly and efficiently . She was very pleasant and polite .
Excellent customer service

First class company, first class service & first class communication.
Many thanks to Shaun, Adam & Paul (Vado Rep) without these guys I wouldn't have been able to sort out my shower.

Shaun was very helpful and informative. He arranged for the replacement parts to be sent to me.
Excellent customer support.

Shaun, on product support was a 1st class human, he couldn’t do enough to help us resolve the issue with our leaking diverter valve, he identified the part and had in in the post and was delivered the following day.
I’d forgotten how good Customer service when done well can be.
Well done 👍

This is the best Company, that I have ever dealt with, for communication, service, product, efficiency and politeness, I would highly recommend this Company 5*

I turned n the taps on my bath and left it running, after 5 minutes I returned only to find it had no water in it. After investigating I found that the bath plug had stayed down but was leaking.I tried to unscrew the top of the plug but it wouldn’t budge.s So l contacted Vado I was quickly dealt with and within a few minutes I received an email with the part number. Thank you Lucy for your help.

A washbasin tap, fitted at least 20 years ago, has started making awful squeaks when operated, although otherwise it still worked well. We sent the shop where we bought it photos, including the name Vado, so they contacted Vado customer service who identified the model and the make / model no. of the cartridge. A few days later I bought the replacement cartridge from the dealer.
That's where the problem started. Vado customer service offered excellent advice on getting the old cartridge out until I ground to a halt as the 20 odd year old cartridge was stuck in the tap and finally broke leaving just the lower plastic part jammed firmly inside. Ging back to Vado customer service on Friday, they offered to send a replacement tap. At 10.00 on Saturday morning it was delivered on the opposite side of England and, by lunchtime it was fitted and working fine with no squeaks.

After contacting VADO regarding the faulty tap (VADO Commercial Non-Concussive Self-Closing Mono Basin Push Tap), VADO employees quickly determined that the issue was a cartridge failure. The tap was covered by the manufacturer's two-year free warranty. I received a new cartridge in the post within two days. I was also provided with easy-to-follow installation instructions. The tap works perfectly now. Thank you!