VADO Opiniões 

Great AfterSales Customer service, with a very quick reply to my email enquiry, which has resolved my shower valve problem.

My daughter purchased a Vado Velo shower earlier this year which was fitted in April. About 6 weeks later, she realised there was no cold water coming through. Vado sent out a replacement cartridge which we were unable to fit ourselves so I requested a visit from their engineer. A Triton engineer came 3 weeks later and was of little help. We used our own fitter who confirmed the part sent out by Vado was incorrect. He contacted Vado and a replacement was sent. Second visit arranged for same Triton engineer 8 days later. After 2 hours, he was still unable to resolve the problem and in fact left the shower worse than before. Back to Vado, who have agreed to send out one of their own engineers - in 3 weeks time. New shower, 2 months of malfunction and no certainty when it will be fixed once and for all. Whilst aftersales team are all very helpful, I can only assume lengthy delay in resolving this is due to so many other people having problems with Vado products.

Holly provided me with one of the best aftercare customer service experiences I have ever had. Not only did she resolve my issues she gave me further advise that was extremely helpful. A complete asset to your company.

Great customer service from Lucy, who quickly understood my inquiry & established what was needed to resolve the issue.
Spare part received next day as promised in her follow up email.
Absolute 5 star service & a pleasure to deal with her.
Thank you.

Lucy couldn't be more helpful, took a stressful situation and resolved within minutes. Fantastic service from start to finish.

I contacted Vado because of an issue with my kitchen tap , and from the very first moment I dealt with Ross , he was very professional and willing to help ,making the whole experience much easier.
It has truly been a breath of fresh air , specially these days when it often feels like many people and companies no longer place the same value on customer care .
Thank you again for your exceptional service.

Very helpful and knowledgable aftersales staff, the lady I spoke to called Beth, helped me with my issue, guided me through exactly what I had to do and made the process so simple and a happy outcome.
Very professional company, cannot recommend highly enough.

My daughter recently moved into a newly built house and immediately discovered the kitchen tap was defective and hot water was unavailable. Two plumbers attended over the course of a few days but it was suggested that a new tap was needed and a temporary fix was carried out which provided hot water but the cold supply had to be sacrificed to achieve this and that wasn’t ideal in the recent heatwave. The fault remained for eleven days but today a Vado engineer named Jarryd attended and fixed the issue within minutes! On arrival he suggested that in many new builds debris is present in the pipes and when they are turned on this often ends up blocking the water supply within the tap’s internal cassette / valve. He quickly removed the cassette in my presence and his diagnosis was correct. The debris was simply flushed out and the fault was fully rectified.
Jarryd is one of the most capable and professional trades people I have dealt with. He arrived at the designated time, explained each step that he intended to take in a friendly and informative manner and quickly solved the problem. It was really refreshing to deal with such a competent and practical person and I wish there were more like him!

I had a new bathroom fitted in around 2018 with Vado accessories. The clic clac plug broke earlier this year. I emailed Vado and they responded straight away and kindly sent me a new one free of charge. Really quick, helpful service. The other accessories all work fine and look great after 8 years.

Digital control pad in my shower stopped working and having contacted Vado, they responded immediately solved the issue after a few questions and dispatched a replacement unit very quickly. Lucy was exceptionally helpful and responsive. Thanks Alan

Adam on the support desk was brilliant. He knows his stuff and very kindly resolved my Vado Celsius flow valve issue.
Very pleased. Well done guys.

Great customer service, query was dealt with promptly and resolved in a day. Really appreciate the help from the Vado team

Great customer service from Ricky to register my warranties for two bathroom taps

Great products and fast, attentive and efficient aftercare services.

The customer service team at Vado are fantastic - I could not have received better service. I was having problems with my shower - they identified what was wrong and then sent replacements under warranty, which was impressive. The team responded so quickly and helpfully to all my emails, and as I am a plumbing novice with no idea about this there were a lot of emails. The how-to videos on their site are excellent as well, very clear and easy to follow. It is such a joy to deal with a great company like this - I'd especially like to thank Adam, who was determined to get my shower fixed!

Bought a mixer 10 years ago that was extremely expensive, but has now partially failed. VADO are unwilling to repair it or offer any kind of replacement, so my whole shower needs to be replaced. Totally disappointing service. I would not buy anything from them again.

I spoke to Ricky who was so helpful especially as the product was older but he tracked down the item and was able to help with a replacement. Vado products are well made and we have all our bathroom fittings from Vado .

A courteous response to my enquiry regarding the part I needed was swiftly followed by the despatch of two of the required with the compliments of the company. I was kept up to date with all developments up to and including the despatch and the items arrived within two days of my original contact. Would that every company's product support was as efficient and attentive.

I had a leaking shower tap in equipment of unknown vintage. All I knew was the Vado name, but I had no instruction manual left by the previous owner. The product support rep identified several possibilities from photographs of the tap and suggested Vado stockists or online suppliers. None could help, either out of stock or sending me the wrong item. I finally removed the cartridge and sent more photos to the rep. She not only identified the precise model code but offered to send one free of charge by next day delivery from Vado stock, to save further hassle and delay. She responded fast by email, and by phone (without the usual queue) to confirm details. She was extremely helpful, quick to realise the problem, pleasant to talk to, and offered to help further if I was still having trouble matching the original cartridge. In fact, the item sent was a perfect match. Full marks plus for a fast response, going above and beyond, and offering a replacement item free of charge, which saved me a lot of wasted time and money.

In discussion with your support Engineer Shaun he immediately recognised the problem with my shower and arranged delivery of the replacement part. The part arrived the next day and I was able to return the shower to its normal working. Shaun’s helpful and professional support and manner was very much appreciated.