Vagaro - USOpiniões 

Last year, Vagaro acquired Schedulicity, a platform I'd reliably used for 9 years without issue. During the migration, my account was incorrectly merged with my work roommate's separate business (due to prior calendar sharing on Schedulicity). This left me unable to access or use my own account properly.

I spent hours with multiple customer service representatives trying to resolve this. Despite explaining the problem repeatedly and the reps even acknowledging the merge error, no one could fix it effectively. Roadblocks piled up, and solutions fell through time and again. In one attempt to "help," a rep set up a second calendar—which added a $10/month extra charge—even though I couldn't use the platform at all. Billing notifications for this overcharge went to the wrong (merged) email, so I didn't notice for three months.

When I finally discovered the charges and requested a simple $30 refund—pointing out that Vagaro's own system showed zero usage—a rep denied it outright. I asked to talk to a manager, but was told none was available to speak with me. I never felt listened to; my explanations were brushed aside, and no one seemed to care about the real impact on my small business.
Their suggested fix? Migrate my entire account to a new portal. After all the prior mistakes and fruitless hours invested, I no longer trusted them to handle it without creating more problems.

Additional frustrations: I couldn't run basic reports without "checking out" each client individually, and even that feature blocked me.
As a small business owner, if a client paid for a service they couldn't access—and I could see clear proof of non-use—I would refund them immediately, apologize sincerely, and work hard to make it right. I'd recognize their time and money are valuable. Vagaro did none of that. I felt invisible, unheard, and like my time and hard-earned money meant nothing to them.

If you're considering Vagaro set very low expectations for customer support. They may have tools, but when things go wrong, you're on your own.

Online program is very slow (line ups at front desk due to waiting on software pages to load. nothing to do with computer or internet speeds). Also crashed multiple times, especially when creating new appointments and changing pricing or service times.
Beware... we had to get their free card reader for salon staff to clock in and out. We only subscribed to the program for 1 month. Upon cancelling our subscription we were charged and additional $140 (free card reader fee) I was told due to an early cancellation. Funny, I thought we could quit anytime. Apperantly we found out we had to be with them for 1 year before you keep the card reader. They would not accept the reader and refund the fee if we returned it. The card reader is only listed as $69 new on shopify. Also, You can't see a report with the receipt total from a clients service. It can only be viewed as individual transactions. There are so many other problems to list. We switched to Mangomint only after using Vagaro for 1 month. Previous to this we've used Daysmart for the past 13 years and would have stayed however we needed a better platform for online booking. I would advise staying away from Vagaro. Mangomint has been spectacular.

When my former salon booking service, Schedulicity, sold to Vagaro, I was led to believe that the latter platform would be at least as good as the former. This was hardly the case. The site is unattractive and cluttered, and 100% of my clients were bewildered by how counterintuitive and confusing the interface is, and most of them were rejected from booking because it didn't recognize my former clients when I activated the "no new clients" feature (it took multiple, long phone calls to determine this could not be fixed). I was also disgusted with the way they charge extra fees for features that had been included at no extra cost with my subscription to Schedulicity. So after MANY hours over several days on the phone with friendly-but-clueless customer service reps attempting to clear the confusion, I declined to continue with Vagaro, and found another service that my clients are happy with. I was later surprised to find that Vagaro had charged me the next month even though I had told them I wouldn't keep their service, so I formally attempted to sever all ties with them. This lead to a string of calls and emails over the coming months, and eventually I learned that they wouldn't cancel my subscription until I paid $100 as an early cancellation fee for the card reader that I'd been pressured to sign up for (but never used), as the fine print in the contract said I agreed to use that little piece of plastic for at least a year. I feel deceived, mislead and abused by this company, and therefore am obligated to warn others who may considering contracting with Vagaro.

Summary: horrendous customer service; binding contracts unbeknownst to customer; big fees; consistent bugs on platform never fixed.
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I was a happy customer of Schedulicity for several years for my lash business. In April 2025, Schedulicity merged with Vagaro, and therefore my business went with it. I was sent a link to merge, and upon going through the steps, was prompted about a "card reader". Big red accept button at the bottom, no other option. Completely unbeknownst to be, accepting this step put me in a 12 month contract with Vagaro. If I break this "contract" (which I have because they are incompetent as a company), I will be charged $140 for the hardware. Pardon me? Something I never wanted, have NEVER used, is costing me? And I'm not even allowed to return it? Not to mention, when I received the hardware, there was zero instruction on how to use it. No papers in the box, no email, not a word. Stupid.

When my business was transferred, so was credit card information. This would've been amazing if they would have warned me about pre-authorizations for my clients. Due to the absolute lack of a heads up, clients were seeing a foreign authorization on their accounts, causing panic and cars cancelling. This, is turn, makes ME look shady as a business owner. I was mortified.

I used Vagaro for 6 months, and although I made several calls to customer service, issues persisted. 6 months of use and I STILL had clients who occasionally could not see my business listed, and then couldn't see any of my availability. This is the ENTIRE point of a scheduling system!! My waitlist also never worked from day one.

When I finally canceled yesterday, I was charged a full month on the same day and was refused a refund. So now I am YET AGAIN paying for something I don't even have access to! What an absolute joke of a company. I beg you to take your business elsewhere.

I wish the system would move faster. Sometimes it lags and the client is waiting

They merged with Schedulicity. It was nothing but a nightmare. Do not use them. Some of my clients could not book and some clients showed up as Hamilton Hamilton with just their email . I contacted support and only the client can change it. My notifications have spam for their credit card processing which I repeatedly asked them to remove and it was not done. I contacted the CEO never had a reply back. Absolute worst company . their reply is false. the credit card spam is never removed after thirty days. I ve sent multiple request for the removal that appears on my notifications. Their reply is it will be removed in 45 days which has never occured. falsely claim if you click on it its removed for 30 days. it's not. I emailed the CEO twice for poor service and no response back. Im not paying for poor service. Check out their business reviews. They are bad

muy contento con el sistema. antes usaba booksy. pero vagaro es mucho mas completo. 5 estrellas.

Scheduling appointments with Vagaro is a total pain. My information was migrated over to this company when they bought Schedulicity. Schedulicity was a simple, straightforward, easy service to use. Not so with Vagaro. Trying to find my barbershop, even after inputting all of the required information was unnecessarily complicated and even then there were no results that matched...but I was directed to spas, beauty salons and other businesses located in San Francisco (the apparent default location)....I live in Michigan and having the system recommend businesses in California not at all helpful. There is no way to offer feedback to this company or to contact a real person to resolve problems. It may work well from a business side, but the customer facing portal is awful, clunky and not at all intuitive. Vagaro migrated all my information but not the services that I had been using repeatedly? Going forward, I'll just call the barbershop.

Our company’s experience with Vagaro was deeply disappointing and ultimately detrimental to our business operations. As a platform marketed toward professionals, we expected a level of reliability, accountability, and transparency that was simply not delivered.

Just weeks before a major milestone for our business, Vagaro’s texting and emailing functionalities — essential tools we were actively paying for — stopped working completely. The issue originated from a third-party provider that Vagaro relies on. However, Vagaro did not alert users of this disruption, nor did they communicate any updates. There was no banner, no email, and no message sent to inform us of a platform-wide failure. We were left to discover the breakdown ourselves while dealing with the consequences in real time.

This lack of communication significantly impacted our business. Clients stopped receiving reminders and confirmations. Our outreach campaigns stalled. We lost valuable time, revenue, and trust — all while continuing to pay full price for services that were non-functional.

It took more than a week for Vagaro to implement a partial workaround. We were initially told the issue had been resolved, only to learn later that we would need to be issued and approved for an entirely new business number — a process that involved yet another delay. This caused extended disruption and further damaged our momentum during one of the most critical periods of our calendar year.

When we asked why no communication had been issued to users about the outage, a Vagaro support representative explained that the platform’s user base was “too large” to notify. Instead of alerting all affected businesses proactively, their policy appeared to rely on users identifying the failure themselves before support would engage. This approach, in our opinion, is not only insufficient — it’s negligent for a company serving thousands of businesses.

To make matters worse, each support interaction yielded conflicting explanations. Every representative gave us a different version of the issue, the timeline, or the next step. At no point did we receive a cohesive or competent resolution strategy. This revealed what we believe to be a major failure in internal communication and technical support infrastructure.

As compensation, we were offered a two-month account credit. While that may seem reasonable on the surface, it did not begin to reflect the financial losses, missed client opportunities, and reputational damage incurred during the outage. Our team was left scrambling to recover, with little support or acknowledgment from the platform.

In the weeks that followed, we shared our experience with fellow professionals — many of whom had also experienced issues but were unaware of the cause. Several of them chose to discontinue their subscriptions after hearing what had happened.

Beyond this single incident, it’s important to mention that the platform itself has demonstrated an ongoing pattern of instability. It is not uncommon for the system to go offline during peak business hours, leaving users unable to access schedules, process payments, or check out clients. These outages occur multiple times a year. When they do, customer support lines typically greet callers with a prerecorded message acknowledging the issue but offering no timeline for resolution. Callers are essentially told to wait and hope for the best.

In addition, the mobile app has frequently crashed, forcing us to delete and reinstall it multiple times in order to access basic features. While we understand that no platform is perfect, the recurring nature of these problems created consistent disruption and frustration.

In our professional judgment, Vagaro has not demonstrated the operational reliability, technical consistency, or customer support standards necessary to meet the needs of service-based businesses. We have fully transitioned off the platform and are actively advising others to evaluate alternative options before committing to a system that may not be equipped to support their success.

I’ve been using Vagaro for over 4 years now, and I can’t imagine running my business without it. The software is user-friendly, powerful, and packed with features that help me save time, reduce no-shows, and provide a better client experience. I especially love the calendar, automated marketing tools, and the ability to track service history and notes for each client.

I definitely recommend this platform to fellow estheticians and spa professionals—because it’s made my business more efficient, profitable, and stress-free.

The Representativess are always very friendly, knowledgeable, professional, and ready to assisst.

I had a full day in my healthcare practice blocked out by their system, resulting in significant lost revenue. I was migrated from Schedulicity, with all patient demographic info lost. The transition time was 30 days, which was inadequate. My patients found it very hard to use. Perhaps a good site for some, but definitely not for healthcare.

hands down the best payment , booking and tracking system for medical facility with spa services. Excited to see e-prescribe option now integrated and looking forward for a full integration with ICD10 codes into their EMR for SOAP notes , etc.

Let me tell you, I was skeptical! I've been with a different platform for about 3 years+. It was good, however, it did not give me the reports Vagaro is capable of giving me. With Vagaro I have a checkout system, inventory control and sales, gift cards to offer, packages, memberships, and a robust list of other services many would love to have but don't. It is easy and onboarding teams are amazing!

The app is easy to navigate and has everything you need.

I haven't used it to my full advantage nut I am happy I am using it. It is easy to use and I am loving it,

Love the ease of use and membership options! Support is fabulous too! Always responsive and they always follow up to make sure the issue is resolved.

Just bought the Vagaro software two weeks ago. I am not impressed with it but so diappointed in customers support. It takes for ever to speak to a support person and also having issue with Vagaro to tranfer our funds to my business account. So far not a good experience!

Easy to use and run my business through. My clients all love this system!