VanPimps Opiniões 315

I purchased a bonnet bra/cover for my Ford Transit Custom. The product arrived with no fitting instructions, so I followed the official instructions linked on the seller's own website (a YouTube video provided by them).

The video clearly demonstrates how to tension and tighten the cover, including pulling the material firmly to remove creases. I followed these steps exactly. Within moments of fitting, the material ripped at the tensioning points.

When I contacted van-pimps, their first response advised me to fit the product on a warmer day and to avoid over-tightening — advice that appears nowhere in their own instructional video, which actually shows the opposite technique. I then explained that I had followed their instructions precisely and that the temperature was 13°C, a perfectly average UK temperature.

Their second response was to blame me for "incorrect fitment" and refuse a replacement.

To summarise: the product failed immediately when fitted according to the seller's own instructions, the seller then contradicted those instructions in their response, and finally refused to take any responsibility. Poor quality product and dismissive, unhelpful customer service. I would not recommend.

Recently bought an off side sliding window from them for my Transit Custom Van, first time I’ve ever used the company, I wasn’t disappointed, item was well packaged and delivered fast, window was exactly as described, fixing kit was good, again at a good price and everything for the job was there, will use again for other things in the future.

Based on my experience so far, I would not recommend VanPimps for sales direct to customer, but possibly for sales to van fitters. Here's why...

I ordered two sliding/opening windows and two corresponding curtain kits for my van. I booked in with my fitter, who fitted both windows last week. Everything seemed fine, but when I took the van out last weekend I could hear some whistling from one of the windows. I got into the back and could feel air coming through what was clearly one of the plastic drainage channels coming apart from the window frame -- the sealant/glue used in manufacturing wasn't adequate.

I sent a picture of this to VanPimps and to their credit, the replied that they were sorry, suggested a resolution (using some sealant to attempt to cover the leak), and refunded me £20 for the inconvenience. While I was slightly annoyed that one of my two windows hadn't been thoroughly inspected for quality, I felt this was a practical enough solution and moved on.

I had hoped to fit the curtain kits on my own, but when I tried I felt certain I was an idiot and doing it wrong -- I'm not very handy. So I went booked back in with my van fitter for today, driving an hour for him to fit the curtains and also use some of his high grade sealant on the leaking drainage channel.

He started to fit the curtain kits but then said there was a problem. He showed me that the curtain rails/bars were almost certainly not the correct size. I could tell he was irritated because he could tell the job probably wasn't getting done today -- and he probably wondered if I'd pay him for his time that he'd graciously booked out on a Friday afternoon to sort me out before my planned weekend trip away in the van.

I called VanPimps while with him, and they asked us to send pictures, which we did. Then they asked us to take measurements, and we did. And the measurements were clearly wrong. The rail was 100cm. "It's supposed to be 93cm," they said.

This is when you'd expect a customer-facing business to just say they are so sorry and immediately take on the onus of resolving the problem and delivering the easiest solution they can to the customer.

Instead, they wanted me to check the labels on the packaging to see if the labels indicated it was the wrong product or if in fact they had been mis-labelled. But this was immaterial. This is (1) what they should have done in quality control before shipping it to me, and (2) what they should do when they receive the item back at the warehouse.

Given that I was live on the phone, a product clearly not working, and we had confirmed with photos and measurements it was the wrong product, it should really just be, "Ugh, we are so sorry. This shouldn't have happened. We're going to arrange for a return now but will ALSO ship out the correct item to you right away. We can send it overnight or for a specific date -- what works best?"

Instead, it seemed like they just wanted to know if the label on the product was accurate because (1) it could indicate I ignored the inaccurate label or (2) they could pin the blame on their supplier -- and the latter is what they did.

They then said, "we'll arrange a pick-up," but they couldn't confidently set a pick up window. They said they could request 12-4pm. So now I've driven 2 hours round trip, need to find packaging to put all this back in (as it was originally added to my window packaging not in its own box), and also print a label (who has a printer in 2026?!)... and then block out a whole day of my week to not make any plans or take clients (I'm self-employed) out of the house.

I explained that in addition to this inconvenience, I was quite annoyed that they didn't simply check products before sending them out, and also that I had not been offered any kind of resolution the core issue: I want blinds that fit my windows.

Instead, they got defensive about how this was "human error" and "everyone makes mistakes," as if I was personally attacking some warehouse worker and they wanted to defend this imaginary person. I mean, obviously human error happens. I tried to clarify that what I wanted was some indication of a resolution as genuine recognition that this was a big inconvenience -- and that I'd opted to pay my fitter £40 for the time he booked out for me, and all I got out of it was more admin work to get the product returned.

As I say at the top of my review, this isn't some scathing review so much as a description of a business that ought to be selling only to van fitters. Van fitters have the expertise to inspect products on arrival. They have the logistical setup to wait for a courier all day, to re-package things, to print up labels.

But selling direct to the customer has proven problematic. One good window. One lower quality window. Two wrong curtains. Lots of time wasted.

Still time for them to resolve, though.

Very helpful staff very good quality and arrived next working day 5 🌟 I will most definitely use this company again highly recommend
Thanks so much

Really poor experience. Bought some windows for my Transit, supposed to be 9% VLT, limo tint, but actually they're barely tinted. Instead of just sorting a return customer service are messing about with nonsense emails. Weirdly bad service for a smallish company trading in a relatively niche sector.

Bad advice , wrong product , zero help from customer care

I bought grill and bottom panels with blue look perfect ,plus wind deflectors. Nice touch also.
Thanks Alan.

Can curtains, Great product!

These guy’s really care. They really do need to know how your overall experience went.
I ordered online with zero difficulty, immediately I received notification of my order and order delivery date. The day after Vanpimps EMailed a Thankyou letter and the day after (3 days in total) my order arrived perfect. A big Thankyou to the professional Vanpimps

Amazing nice 👌🏼 👏

Easy ordering and quality wind deflectors . Fitted in 5 minutes and work perfectly.

4 purchases but none of them accumulated any points as they didn't set up account til after the purchases! Disappointing at best

RESPONSE
I logged in yesterday and I didn't have any points at all!

2nd response I have just logged in again and I still have no points

Bought sliding windows for our MK8 transit from van pimps.

Comms and tracking were great and the windows arrived safely.

The window fitting kit and beading were good quality and made the windows easy enough to install.

My only gripe would be that without basic instructions, you’ll have to rely on your own competence to fit these windows which some may struggle with.

More primer wouldn’t go a miss either as I ran out before getting to the second window so may lose that one in a few years! Not the fault of vanpimps of course but more of that or a little more guidance in the box would have been good.

Overall a great experience.

Great service from VanPimps

Great solid step makes it easy to access the roof for cleaning and solar panel maintenance, their communication is brilliant and delivery was so quick

Ordered, shipped & delivered in super fast time.
I tried cheaper item from eBay & couldn’t get it to fit my van.
Unpacked my lights from van pimp, plugged in & fitted first time no problem & they look great.
Well done Van pimp I will be back 👍🏻👍🏻👍🏻👍🏻

I have took back what i said about vanpimps it was FEDEX to blame for the delivery being late i received my order in to different delivery dates sorry vanpimps

Purchased window wind deflectors, parts turned up quickly like they have done on previous purchases. Reading the reviews you would think the deflectors are OK. It may just be the ones for Mercedes Sprinter but all I can say is flimsy crap, the deflectors is so distorted it hits the window when operated

Two items ordered,both delivered well packaged and exactly as described. Will use again!

Order a front splitter for my Transit, rapid delivery and really easy fitment. It advises 2 to fit and a ramp/jack. I ended up giving it a go on my drive without a jack and on my own, and with taping the splitter up, it was really easy to fit and I’m chuffed with how it looks. Great price for what you’re getting and it looks fantastic in gloss black.