I’ve recently leased my 8th vehicle, using various companies over the years, and Van Zone have by far been the best when it comes to customer service. From start to finish, they delivered exact... Ver mais
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Totally amazing start to finish! Communication was on point throughout the whole process. Would definitely use again!
A empresa respondeu
Nothing but excellent service from the Vanzone staff. Informative and kept communication throughout the whole process. From enquiry to delivery. a1 services love the van orderd one from main dealer... Ver mais
A empresa respondeu
Excellent service from initial enquiry to delivery of vehicle. Easy paperwork for the finance, deposit paid and vehicle delivered within 2 weeks. Kept fully informed throughout. Sales team were very h... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário Ford
- também em
- Concessionário auto
- Concessionário Citroën
- Concessionário Fiat
- Concessionário Isuzu
- Fabricante de carros
Escrito pela empresa
Having been in the motor industry for many years, one thing we have learned is that it is not a particularly pleasant environment for the customer. A recent consumer survey showed that the motor industry was one from bottom of a long list when it came to trustworthiness. Our main focus now is to provide an outstanding service to our customers right from the initial enquiry through to delivery and beyond, outstanding Customer service is vital. Vanzone offers the best van lease deals & van deals in the UK. We offer a price promise guarantee with free delivery anywhere in the UK. Low monthly repayments with dealer warranties on all van deals. We offer free quotes and the best van deals.
Informações de contacto
37-39 Holton Road, CF63 4HB, Barry, Reino Unido
- 02922744401
- sales@vanzone.co.uk
- vanzone.co.uk
4,7
Excelente
216 opiniões
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Promised delivery of new van by end of…
Promised delivery of new van by end of May stating to give them until the end of June wasn’t able to deliver now they are now refusing to give me the deposit back saying they can deliver in July to which I have told them it’s too late
4 de julho de 2023
Opinião espontânea
Resposta da Vanzone
Hi Robert,
Thank you for taking the time to leave us a review.
We understand there have been delays with the initial van you ordered and can only apologise for the inconvenience this may have caused.
However, I understand you have since accepted a new van that we’re able to source and supply for you. Since making this arrangement, you have since changed your mind and wish to cancel.
Unfortunately, at your request, we’ve processed the order of the new van, so although we will happily cancel your order as raised, you would be at a loss of your deposit as explained by our sales manager.
If you have any further queries or concerns, please feel free to contact your account manager.
Kind Regards,
Vanzone
Got there in the end
Had to wait nearly 21 months for my new VW caddy commerce due to supply issues and then the price increased by nearly £3000. I believe this was out of there hands and they offered the deposit back if I wanted to pull out,
I carried on and all in all it still was a good price and delivered to my door
12 de julho de 2023
Opinião espontânea
Resposta da Vanzone
Hello Clive,
Thank you very much for your honest and fair 4 star review. We are glad to hear of your positive experience with us and we apologise again for the delay, thank you for sharing.
We are glad you are happy with your new VW Caddy Commerce. Enjoy!
Your review will be passed on to our team to see, we really appreciate it. If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Great Van
I was recommended by a friend who had previously purchased a van from this company.
I am made aware that there were delays that were unfortunately unavoidable.
I would like to thank Jay & Emily who kept me informed throughout the process.
The delivery date & time were met.
The van more than met my expectations & I am very please with it.
I would recommend this company to other potential van buyers.
29 de junho de 2023
Opinião espontânea
Resposta da Vanzone
Hi Harney,
Thank you for your kind 4 star review, I'll make sure your feedback gets to Emily, Jay and the team. Thank you for recommending our company to others - we appreciate it. We do offer a 'refer a friend’ scheme where you could make some extra money if your friends purchase, so make sure they give us your name when they phone.
If you need anything at all, please don't hesitate to give us a call.
Kind regards,
Vanzone
Over promising under delivering is best…
Over promising under delivering is best way to sum it up, my new van eventually turned up, only 3 months later than promised (so missing out on 130% tax advantages) and to say absolutely filthy under statement, everything gets blamed on manufacturer no one willing to accept responsibility! I have found them very difficult to deal with never again!! Avoid at all cost, tell you they have van but I have since learned they are a broker so guessing they have zero stock!! Be very careful with this company, never again for me!!
29 de junho de 2023
Opinião espontânea
Resposta da Vanzone
Hi Martin,
Thank you for your review, and please accept an apology from Vanzone that the vehicle was delayed at the Port with the Manufacturer and has turned up with dust and dirt in the cab. I also want to advise on this public review, we have already apologised for this and offered £50 compensation so you can get this valeted properly, unfortunately we do not clean the vehicles as this is done by the manufacturer.
We don’t hide the fact we are a Broker and we supply almost 3000 units per year so we can use our large buying power to ensure you get the most cost effective options around and means we have no loyalty to one brand therefore offering the best option for you and your business.
I agree, this is not our normal excellent service and the deliveries with this specific manufacturer have been delayed heavily by various issues outside of Vanzone’ s control, However this is something that we have seen improving over the last few weeks.
Kind Regards,
Vanzone.
Excellent company …
What can I say … that was the easiest purchase of a commercial vehicle I have ever made. All of the staff were very professional and very helpful. I had a brand new vehicle £4k cheaper than anywhere else and delivered within two weeks. Excellent company.
Thank you to Mike and Emily for all of your help 🤗
26 de junho de 2023
Opinião espontânea
Resposta da Vanzone
Hello Gail,
Thank you for your honest and kind 5 star review. We are glad to hear of your positive experience with us.
Your review will be passed on to our team to see, we really appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Faultless
Good advice on what van could be realistically obtained on time, good communication throughout the process and short telephone pickup times. They made a change when I had a concern about one item and the whole process went faultlessly. I'm delighted with my new van and highly recommend Vanzone.
8 de junho de 2023
Opinião espontânea
Resposta da Vanzone
Hello David,
Thank you very much for your honest and kind 5 star review. We are glad to hear of your positive experience, thank you for sharing.
Your review will be passed on to our team to see, we really appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Good to deal with
Did what they said they would throughout and the van was delivered on time. The contact was well-managed and the whole event stress free. recommended
8 de junho de 2023
Opinião espontânea
Resposta da Vanzone
Thank you very much for your honest and kind 5 star review. We are glad to hear of your positive experience.
Your review will be passed on to our team to see, we really appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Absolutely faultless from start to…
Absolutely faultless from start to finish, treated like a human being not a number, family run and a family feel, don't go any further for your new van or motor
Putting the smile back into buying a vehicle 😍
29 de março de 2023
Opinião espontânea
Resposta da Vanzone
Hello Kevin,
Thank you very much for your honest and kind 5 star review. We are glad to hear of your positive experience.
Your review will be passed on to our team to see, we really appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Communication on every aspect of the…
Communication on every aspect of the purchase, always updated even if there is not much to discuss. The digital ordering system is simple to use and takes very little time.
16 de maio de 2023
Opinião espontânea
Resposta da Vanzone
Hi Nigel,
Thank you for your kind review,
I'll make sure your feedback gets to the team. We appreciate it.
Enjoy your new van.
Best regards,
Vanzone
AVOID AVOID AVOID !!
Daring to write a 1* Review will get you on the naughty list, they get it removed by Trustpilot.
Truth hurts doesn't it so let start my review again
1* is far to generous, if there was a minus options I would use it!
What went wrong, well what went right. Promised the van was in stock by the sales team in the December of 2021. Don't receive van until end of February 2022. When the van arrives the delivery driver throws the keys at us and leaves, no handover. Vehicle once inspected by us has faults. Oil leak, screw through the arch and the sensors are showing a fault. Once we speak to the "customer service team" (if you can call them that) at Vanzone she says we need to call warranty. Brand new van why is it delivered faulty? When we call the warranty we are told van is too new and they don't cover us?! Back to Vanzone "customer service team" and their "excellently crap" customer service skills. Finally vehicle is seen by a garage, no courtesy vehicle provided. I am self employed, this is my business! Vanzone do not care! Don't waste your money here!
How can you improve - Commit to your promises, resolve the issues raised to you. Have a service level agreement of response. When you say you will call back attention do. Customer Service team pay attention when you say your going to do something, do it!
Resolve my issue!
Now seeking legal advice as they are a sham!
Van still faulty! If you actually want to go to work don't buy a van from Vanzone as it will spend 90% of the year in the garage or on the drive faulty!
Fully recommend buying a van from anywhere else. I now have a lovely MAN Van. 10/10 and 5*'s for my new supplier.
22 de maio de 2022
Opinião espontânea
Resposta da Vanzone
Hi Vicky,
It’s unfortunate you have taken to Trustpilot for the second time following Trustpilot removing your initial review for inaccuracy.
All of our vehicles we supply are brand new so will be under warranty of between 3 – 7 years. A courtesy vehicle is normally provided depending on the Local dealer and brand but Vanzone don’t stock vans for courtesy use, but we have tried our best to help out on occasions.
It is very disappointing there was an issue with the vehicle but as stated by our customer service team, we at Vanzone do not build the vehicles and this would need to be taken to your local Maxus dealer to be covered under warranty.
Your 1* review seems an anomaly in reflection of our 4.2* as an average on this platform.
We are a family run business and try to work with all our customer, however after the way you have treated the staff at Vanzone we are glad you managed to source a vehicle elsewhere.
We’ll await to hear from your legal team.
Kind Regards,
Vanzone
Finance lease through Vanzone
UK based sales and customer service centre. Always answered swiftly, always positive, clear and honest information given and very nice people to deal with. Mike, Christina and Emily deserve a mention.
14 de abril de 2023
Opinião espontânea
Resposta da Vanzone
Hello James,
Thank you very much for your honest and kind 5 star review.
Your review will be passed on to our team to see, we really appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Cannot fault Vanzone
Cannot fault Vanzone, smooth and efficient process from start to finish. Brand new van arrived as described and communication was spot on all through. Thank you!
26 de abril de 2023
Opinião espontânea
Resposta da Vanzone
Hello Laura,
Thank you so much for the kind words, I'll make sure our team knows of this fab 5-star review.
We're glad to hear you felt informed and even more pleased that you're happy with the van that you received.
If you need anything further, give us a call.
Best regards,
Vanzone
Clear and professional from start to…
Clear and professional from start to finish , we will be purchasing from Vanzone again.
28 de março de 2023
Opinião espontânea
Resposta da Vanzone
Hello Grant,
Thank you very much for your honest and kind 5 star review.
Your review will be passed on to our team to see, we really appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Very happy with my new van.
28 de fevereiro de 2023
Opinião espontânea
Resposta da Vanzone
Hello Chris,
Thank you for your kind 5 star review, I'll make sure your feedback gets to the team. We appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Enjoy your new van.
Best regards,
Vanzone
New Van
Received my new van. Was delayed by 5 months, but this down to Renault supply issues.
Vanzone can be sometimes slow getting back to you. But do eventually get things sorted.
My issues were resolved agreeably.
7 de março de 2023
Opinião espontânea
Resposta da Vanzone
Hello Matt,
Thank you for your kind 4 star review, I'll make sure your feedback gets back to the team. We appreciate it.
Thank you again for your patience and cooperation, we are glad we could resolve the issues you had.
If you need anything at all, please do not hesitate to give us a call.
Best regards,
Vanzone
Dont buy from this company
Promised out new van would arrive in October 2022 - actually arrived in February 2023 with scratches, dents and engine management lights on. Vanzone are not at all interested in resolving the issue and tell us it is our problem to sort out with the manufacturer - lesson learnt buy direct with the manufacturer not through vanzone
16 de fevereiro de 2023
Opinião espontânea
Resposta da Vanzone
Hi there,
Thank you for taking the time to leave us a review.
Unfortunately we do not have a customer called 'Very Unhappy Customer' so we cannot look into this to try and help with the situation.
Please can you supply us with your details so we can look into this for you?
New van
Just taken delivery of a new Citroen Relay from Vanzone and have been generally pleased with the process
We did have a small hiccup along the way but to be fair it was dealt with professionally and promptly which is all anybody can ask for
22 de fevereiro de 2023
Opinião espontânea
Resposta da Vanzone
Hi Clint,
Thank you for your kind and honest 5 star review, I'll make sure your feedback gets to the team. We appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Enjoy your new van.
Best regards,
Vanzone
If you want a van...call VANZONE
If you want a van.... Only one company worth dealing with. VANZONE. They provide good prices. Excellent service. Keep you informed. Call when you ask them to. Keep you informed. No lies or exaggeration. Straightforward. Helpful. Professional. Knowledgeable. Happy people.
I took delivery of my van today. Thank you all at VANZONE.
Absolutely Fabulous.
10 de fevereiro de 2023
Opinião espontânea
Resposta da Vanzone
Hi Anita,
Thank you for your kind words! I will pass them on to the whole team.
They work very hard to make everyone's experience seamless and stress-free.
We hope you enjoy your new van!
If you need anything at all, please don't hesitate to call.
Best regards,
Vanzone
Awaiting Delivery
My company has ordered a Vauxhall Movano we were asked to pay the full amount by the end of November so that the vehicle could be delivered 1st week in December. We paid for the vehicle and are still waiting, with poor communication back from Van Zone .
14 de janeiro de 2023
Opinião espontânea
Resposta da Vanzone
Hi Ian, thank you for your review. Unfortunately, Stellantis have been impacted with logistic challenges due to logistics partner and implementation of new systems. A full explanation regarding the delay and issues faced was emailed out to you.
We also tried to contact you yesterday to discuss this issue and to reiterate the reasoning for the delay. Unfortunately, this is completely out of our control, but we are in constant communication to relay any updates back to all customers affected.
Should you require to speak to a member of management, please do not hesitate to give us a call.
Shannon
Vanzone
First class service
First class service. Simon was excellent as was everyone I dealt with . Van delivered within 2 weeks.
1 de dezembro de 2022
Opinião espontânea
Resposta da Vanzone
Hi Jason,
Thank your so much for your review and kind words, I'll make sure your feedback gets to the team.
If you need anything at all, please don't hesitate to give us a call!
Enjoy your new van.
Best regards,
Vanzone
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