Vape Cloud UK Opiniões 

271
TrustScore: 1.5 em 5

1,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Scam company! Tried to enter my card details, thankfully the bank blocked the payment as it flagged as a high risk site. Following day discovered someone had taken my card detail and tried to add my... Ver mais

Classificada 2 em 5 estrelas

Ordering one weekend - to not receive order until after the next weekend is not acceptable is it - well that's assuming it does turn up next week - galling when you've paid £2.99 extra for postage,... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Shame on you Vape Cloud Uk i'm getting bombarded with emails pretending to show your concerns about Covid-19 when only it is really a sales email preying on people's fears and making a profit out of i... Ver mais

Classificada 2 em 5 estrelas

Ordered Friday before 4pm. Didn't receive order till following Tuesday. Only 50% of order received, missing two shortfalls, coils, and nic. Still not received two weeks later. No messages fr... Ver mais

Informações sobre a empresa

  1. Loja de cigarros electrónicos

Informação fornecida por diversas fontes externas

Buy the best vape juice online. Premium E-Juice and E-Liquid online delivered directly to your front door. Free next day delivery on orders over £20!


Informações de contacto

1,4

Muito mau

TrustScore: 1.5 em 5

271 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,4

Todas as opiniões

(271)

1 opinião nos últimos 12 meses

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Classificada 1 em 5 estrelas

Being as I ordered over a week ago and…

Being as I ordered over a week ago and still haven’t received my order every time I try to call no one answers and only had a couple of reply’s so I still don’t know what is happening

15 de dezembro de 2019
Opinião espontânea
logótipo da Vape Cloud UK

Resposta da Vape Cloud UK

Please note as per our communications Vape Cloud UK is now under new management. Contact us if you feel we didn't resolve your issue by 29th Feb 2020.

Classificada 3 em 5 estrelas

I used vapecloud exclusively during my…

I used vapecloud exclusively during my first year vaping and used to get fantastic service from order to delivery. I think this was when you used dpd. I now use this shop less and less due to delivery times. I still get fantastic service from the shop side, but now I end up waiting for 5-7 days for a standard delivery.
It is this reason that I no longer exclusively, or even very often use vapecloud

12 de dezembro de 2019
Opinião espontânea
logótipo da Vape Cloud UK

Resposta da Vape Cloud UK

Please note as per our communications Vape Cloud UK is now under new management. Contact us if you feel we didn't resolve your issue by 29th Feb 2020.

Classificada 1 em 5 estrelas

Still haven’t received my order

Still haven’t received my order. Been over a week now.

10 de dezembro de 2019
Opinião espontânea
logótipo da Vape Cloud UK

Resposta da Vape Cloud UK

Hello,

I am very sorry to see this. It seems we have had a small number of missing parcels from the Black period and we have no support from couriers who are stating 30 days for any updates or refunds to us which seems be common across industries. I have your order number and we will be in touch via email with a quicker resolution.

Regards,

Vape Cloud UK

Classificada 4 em 5 estrelas

Great products and prices

Great products and prices. Shipping not as fast as many others with a 4 day overall turnaround but still a fantastic option for all your vaping product needs.

9 de dezembro de 2019
Opinião espontânea
Classificada 3 em 5 estrelas

Disappointed

No response to multiple email communications over 10 days and phone number doesn't work. Mike finally reached out and looks to rectify the situation. I will update the review when I receive the order.

9 de dezembro de 2019
Opinião espontânea
logótipo da Vape Cloud UK

Resposta da Vape Cloud UK

Hi Carl,

I am very sorry for the late response on this. I have sent an email to you this morning, Hopefully we can resolve this for you.

Please accept our apologies

Classificada 1 em 5 estrelas

Item still hasn't shipped

Item still hasn't shipped, no shipping confirmation, no tracking, no response to multiple emails and their phone number is disconnected.

7 de dezembro de 2019
Opinião espontânea
logótipo da Vape Cloud UK

Resposta da Vape Cloud UK

Please note as per our communications Vape Cloud UK is now under new management. Contact us if you feel we didn't resolve your issue by 29th Feb 2020.

Classificada 1 em 5 estrelas

AVIOD THIS COMPANY!

AVIOD THIS COMPANY!! I placed an order last week but it still hasn't been shipped and no one is replying to my emails or messages. Their phone number has been disconnected I think they've gone under.

I've had so many issues with them over the years but kept coming back because of the low prices and sometimes half decent customer service.

Hopefully PayPal can get my money back as they have clearly done a runner with it! DON'T ORDER ANYTHING!!

6 de dezembro de 2019
Opinião espontânea
logótipo da Vape Cloud UK

Resposta da Vape Cloud UK

Please note as per our communications Vape Cloud UK is now under new management. Contact us if you feel we didn't resolve your issue by 29th Feb 2020.

Classificada 5 em 5 estrelas

Nice service

Nice service, fast levering even with some delay because of cbd regulation. within 3 days order delivered to the Netherlands.

20 de novembro de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

Item as described

Item as described, the postage time was a bit longer than expected but that's the only badish point.

19 de novembro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered a mechanical mod and it turns…

Ordered a mechanical mod and it turns out that it was out of stock. They said that they were going to cancel the order and refund me but that was over two months ago; I've tried to contact them about it on numerous occasions without any response. AVOID THIS SITE AS THEYLL JUST STEAL YOUR MONEY.

12 de novembro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

not received any notification or…

not received any notification or product 5 days later

28 de outubro de 2019
Opinião espontânea
logótipo da Vape Cloud UK

Resposta da Vape Cloud UK

Hello SK,

We apologise for any problems you have experienced while shopping with us.

One of our representatives will be contacting you shortly via email to address the problem.

Best regards,

Vape Cloud UK.

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