Vapeforest Opiniões 

Resposta da Vapeforest

4/10/2025

Thank you for your review Jessica.
Below is the last email communication we sent on 23/03/2025, where you refused to return the product for inspection. As clearly stated in our policy, all faulty products must be returned for inspection.

Hi Jessica,

Thank you for your continued correspondence and for sharing your concerns in detail. We truly value your feedback as a loyal customer, and I sincerely apologise for any frustration or disappointment you’ve experienced throughout this process. It’s clear this has not met the standard of service we aim to provide, and for that, I’m sorry.

We absolutely take your concerns seriously, and I’d like to clarify why we’ve requested the return of the faulty Cherry Cola vapes despite the photographic evidence you kindly provided. Our policy requires returned items so we can assess them and, in turn, address any issues with our suppliers to prevent this from happening again. That said, I understand how this extra step might feel inconvenient, especially given the clear evidence you’ve shared and your regular support of Vapeforest with your monthly orders. Your time and trust matter to us, and we don’t intend to question your honesty in any way.

To resolve this efficiently and fairly:
• We’ve already provided a prepaid return label free of charge, despite this being an exception to our standard policy, as a gesture of appreciation for your loyalty.
• Once we receive the 3 faulty Cherry Cola vapes at our warehouse, we’ll process your refund within 5 working days.
Regards,

Vapeforest Support Team

Resposta da Vapeforest

4/10/2025

Thank you so much for your review Lee.

Your order #70774 was placed for 10 x Platinum Bar on 10/11/2024, and we received your faulty report on 10/01/2025, which was 2 months after placing the order.
Bellow was our response to you in Email:

I am afraid we cannot proceed further for below two reasons that has been stated in the Vapefores's policy and all buyers agree before they place orders.

1- Vapeforest does not provide refunds or exchanges for orders sold as Box/Pack of 10 disposable products, under any circumstances , all sales are final even if you believe any items are defective.


2- Disposable products are generally not refundable. Vapeforest provides a “Dead-On-Arrival” guarantee for faulty disposable products sold individually. This means that Vapeforest will only accept returns for provably faulty disposable items within a 24-hour period from when you receive your order.

Kind Regards,
Vapeforest Support Team

Resposta da Vapeforest

4/10/2025

Hi Sarah,

Thank you so much for your kind words and congratulations on being smoke-free for 3 weeks — that’s an amazing achievement! We’re thrilled to hear that our team could help you find the perfect vape kit and that you’re enjoying the Apple Cinnamon flavour.

Your success story truly means a lot to us, and we’re so happy to be part of your journey.

Warm regards,
The Vape Forest Team

Resposta da Vapeforest

5/10/2025

Thank you so much for your amazing feedback! We're delighted to hear you appreciate our carefully curated range and that you found the perfect mod for your style. Quality, and customer satisfaction mean everything to us. Enjoy your vape, and we look forward to serving you again soon!

Resposta da Vapeforest

4/10/2025

Hi Emily

Thank you so much for your wonderful feedback! We’re delighted to hear that your first vaping experience with our beginner kit has been such a positive one. It’s great to know our website helped make your choice easy and that you’re enjoying the mango flavour — it’s one of our favourites too!

We truly appreciate your support and look forward to serving you again soon.

Warm regards,
The Vape Forest Team

Resposta da Vapeforest

5/10/2025

Hi Dawn,

Thank you for your feedback.
We have a standard message that is sent to all customers who believe they have received a faulty product:

Please note that if a product has already been used, it cannot be considered faulty.

This is because some customers have returned fully used vapes expecting Vapeforest to treat them as faulty.

Any product claimed to be faulty must be returned for examination. We have the proper tools to test each item, and if it is found to be faulty, we will issue a refund or replacement.

Kind regards,
The Vapeforest Team

Resposta da Vapeforest

5/10/2025

Thank you for your understanding and kind words! We're glad to hear you were happy with our customer service and appreciate your patience with the Royal Mail delay. We’re always here to help and look forward to serving you again soon!

Resposta da Vapeforest

4/10/2025

Hi Mike,

We’re sorry, but we’re unable to locate any order or customer record under the details provided on Trustpilot. Unfortunately, this means we cannot verify you as a Vape Forest customer and are therefore unable to respond to this review in detail.

If this review relates to a purchase, please contact our support team at support@vapeforest.co.uk
with your order number, and we’ll be happy to look into it for you.

Kind regards,
The Vape Forest Team

Resposta da Vapeforest

5/10/2025

Hi Callum,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Please note that Vapeforest is a retailer that sells a wide range of vape brands — we’re not the manufacturer of the products. As such, while we always aim to provide high-quality items, we can’t guarantee performance or quality control for products made by third-party brands.

Unfortunately, we haven’t been able to identify your order based on this review. If you purchased from Vapeforest, please contact our support team with your order number and we’ll be happy to look into this further for you.

We genuinely value all feedback and are always here to help resolve any verified issues as quickly as possible.

Kind regards,
The Vapeforest Team

Resposta da Vapeforest

4/10/2025

Hi there,

We’re sorry, but we’re unable to locate any order or customer record under the details provided on Trustpilot. Unfortunately, this means we cannot verify you as a Vape Forest customer and are therefore unable to respond to this review in detail.

For clarity, we would like to mention that, as clearly stated in our policy:
Orders sold as a box or pack of 10 are non-refundable and non-exchangeable. All sales are final, even if deemed faulty by the buyer.

Kind regards,
The Vape Forest Team

Resposta da Vapeforest

5/10/2025

Thank you so much for your kind review! We're glad to hear our team was able to resolve the issue quickly and that you’re enjoying your Enjoy Ultra vapes. Your recommendation means a lot to us — we truly appreciate your support!

Resposta da Vapeforest

5/10/2025

Hi MoM,

We have a written policy, as outlined below, which we must follow to ensure fair treatment for all customers:

Faulty products must be returned to Vapeforest within 5 working days for inspection before a refund, replacement, or store credit can be issued.
If the returned item is confirmed to be faulty, we will provide a refund, replacement, or store credit.

Unfortunately, we’re unable to identify your order based on your name.
Please contact us at support@vapeforest.co.uk
so we can assist you further.

Kind regards,
The Vapeforest Team

Resposta da Vapeforest

23/10/2025

Thank you so much for your kind words! We’re thrilled to hear that our customer service could assist you so quickly and effectively. We always strive to go above and beyond for our customers. We’re so glad you’re happy with your replacement, and we look forward to serving you again in the future!

Resposta da Vapeforest

23/10/2025

Thanks for sharing your feedback! We're glad to hear you love the strawberry doughnut flavour. We completely understand your concern about the extra devices, and we’re always looking for ways to improve the shopping experience for our customers. Hopefully, the RandM will be available individually soon! In the meantime, we’re happy to hear your girlfriend enjoys the Banana Ice. We appreciate your support and hope to continue serving you in the future!

Resposta da Vapeforest

23/10/2025

Thank you for your feedback! We're sorry to hear about the issue you're experiencing with the flavor. Please feel free to reach out to our support team at support@vapeforest.co.uk
, and we'll be happy to assist you in resolving this. We appreciate your patience and look forward to helping you!

Resposta da Vapeforest

23/10/2025

There are many factors that can cause headache for any individual, such as :
1-Dehydration
• Vaping can cause dehydration because of the dry mouth and throat it can cause. Dehydration can lead to headaches. It's important to drink water while vaping to stay hydrated.
2- Propylene Glycol (PG) Sensitivity
• Some people are sensitive to propylene glycol (PG), a common ingredient in vape liquids. This can cause headaches, dry throat, and other symptoms. If you're sensitive to PG, you might want to try a vape liquid with a higher VG (vegetable glycerin) ratio.
3- Overuse or Extended Use
• Overuse of a vape or prolonged sessions can sometimes trigger headaches. This is often related to nicotine intake or the act of vaping itself.
5. Flavour Additives
• Certain flavorings in the e-liquid may cause headaches for some people, especially if they have sensitivities to certain ingredients in the flavorings.
And so many other factors
Please reach out to us at support@vapeforest.co.uk with your order details, and we'll be happy to look into the issue and assist you further. Thank you for bringing this to our attention, and we hope to resolve this for you.

Resposta da Vapeforest

Actualizada a 4/04/2023

Update on edited/updated review 04/04/2023 18:30 pm

We appreciate your feedback and thank you for confirming that we delivered your item on time by editing your original comment. About the vape I’m afraid my response remain as it is. Our aim is to prevent any future conflicts by sending out instructions to our customers via email before they receive items.

04/04/2023 11:00.
Order #19156
We appreciate your feedback.
You purchased Friday 28/03/2023 12:31. Your item dispatched to Royal mail via Royal Mail Tracked 48 on the same day 28/03/2023 14:57 which we usually don’t do and we dispatch items within 24 hours. You received it from Royal Main 30/03/2023 10:52. You received your item even earlier than 48 hours delivery time Royal mail is usually promising.
We already sent you your tracking number however it is available on request for confirmation.

Also Following email conversation we had I personally explained to you that ‘’The device's instructions (RandM Crystal 4600) which is sticker on the vape state that after removing the plastic, you must wait precisely three minutes while keeping it upright for the coil to prime and for air to be blocked from the connection between the battery and tank (where the liquid is being held) by the coil. But if users don't follow the instructions what you explained is happening.
The device will still function, but it will become faulty because the battery and the liquid now have a connections. Therefore it is not hardware issue.’’
If the device is not used according to its instructions, it may become faulty. In such cases, we do not offer refunds or replacements for disposable vapes, unless there is a hardware issue present.