Great customer service, I ordered the wrong vape flavours all my our fault and they have picked up the old and sent off the new and was so helpful. I couldn't thank you guys enough thank you.
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Leia as opiniões dos outros
I placed my first order with this company and it arrived promptly. Unfortunately there was an issue with one of my vapes where it leaked (this does happen sometimes with the brand I use) anyway, I imm... Ver mais
A empresa respondeu
Happy with the purchase will definitely use this seller again price very reasonable
Used Vape House for a short while now. Always really fast delivery, even the standard option generally arrives within 1-2 days. Had the wrong flavour vape sent out to me accidentally so of course I em... Ver mais
Informações sobre a empresa
Escrito pela empresa
About VapeHouseUK VapeHouseUK is a trusted and leading retailer in the UK’s vaping industry, committed to providing high quality vaping products and exceptional customer service. Whether you're new to vaping or a seasoned enthusiast, we offer a wide selection of premium e-liquids, vape kits, prefilled vapes, coils, and accessories from top brands at competitive prices. Founded with a passion for helping smokers find a better alternative, VapeHouseUK focuses on offering reliable, safe, and satisfying vaping experiences. Our team stays up to date with the latest industry trends and regulations to ensure our products meet high standards of quality and compliance. We pride ourselves on fast dispatch, secure packaging, and efficient delivery, with various shipping options to suit your needs. Our customer support team is always ready to assist with product advice, order queries, or troubleshooting. At VapeHouseUK, we don’t just sell products, we build lasting relationships with our customers. Whether you shop online or connect with us via social media, we aim to provide a smooth and enjoyable experience every time. Join thousands of satisfied customers and make VapeHouseUK your go-to destination for all things vape.
Informações de contacto
128 City Road, EC1V2NX, London, Reino Unido
- support@vapehouseuk.com
- vapehouseuk.com
4,7
Excelente
242 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
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Resposta da Vapehouseuk
Hi Michael,
Thank you for your review. We’re pleased to hear you found great value for money and were happy with our service.
We appreciate your support and look forward to serving you again.
The VapehouseUK Team
Very quick with order and delivery
Very quick with order and delivery
18 de novembro de 2025
Opinião espontânea
Resposta da Vapehouseuk
Hi Lavina,
Thank you for your review. We’re glad to hear you were happy with how quickly your order was processed and delivered.
We appreciate your support and hope to serve you again soon.
The VapehouseUK Team
I placed my first order with this…
I placed my first order with this company and it arrived promptly. Unfortunately there was an issue with one of my vapes where it leaked (this does happen sometimes with the brand I use) anyway, I immediately contacted them and after sending photos and a video of the item I was quickly issued a refund. I must say their staff are excellent and couldn't be more helpful. I shall be buying only from them from now on.
12 de novembro de 2025
Opinião espontânea
Resposta da Vapehouseuk
Hi Clare,
Thank you for sharing your experience. We’re glad to hear your first order arrived promptly, and we appreciate your understanding regarding the occasional leaking issue with that brand.
We’re pleased our team could assist quickly and get the refund sorted for you without any hassle. Your kind words about our staff mean a lot.
Thank you for choosing to shop with us going forward, We truly appreciate your trust and support.
The VapehouseUK Team
Resposta da Vapehouseuk
Hi Mrs Park,
Thank you for your kind review. We’re glad to hear you enjoyed the taste of the products and were happy with our quick response and delivery.
We appreciate your support and are always here to help.
The VapehouseUK Team
Fantastic site
Fantastic site! Great offers and super fast delivery. Will buy from this site every time.
6 de novembro de 2025
Opinião espontânea
Resposta da Vapehouseuk
Hi Gail,
Thank you for your wonderful review. We’re delighted to hear you’re enjoying our offers and fast delivery.
We truly appreciate your loyalty and look forward to serving you every time.
The VapehouseUK Team
Resposta da Vapehouseuk
Hi David,
Thank you for your review. We’re glad to hear you were pleased with our fast and accurate service.
We appreciate your support and look forward to serving you again.
The VapehouseUK Team
Super fast delivery and great product
Super fast delivery and great product
7 de novembro de 2025
Opinião espontânea
Resposta da Vapehouseuk
Hi Raymond,
Thank you for your review. We’re pleased to hear you were happy with the fast delivery and the product.
We appreciate your support and hope to serve you again soon.
The VapehouseUK Team
Ordered on Sunday
Ordered on Sunday, delivered on the Tuesday. Perfect time and quality. Communication was brilliant too. Will definitely use again. ⭐️⭐️⭐️⭐️⭐️
5 de novembro de 2025
Opinião espontânea
Resposta da Vapehouseuk
Hi Natasha,
Thank you for your lovely review. We’re delighted to hear your order arrived so quickly and that you were happy with the quality and communication throughout.
We really appreciate your support and look forward to serving you again.
The VapehouseUK Team
Resposta da Vapehouseuk
Hi Mel,
Thank you for your review. We’re glad to hear your order arrived quickly and that you’re pleased with the product.
We appreciate your support and look forward to serving you again.
The VapehouseUK Team
HQD Glow Air 70K Vape defect - Resolved with Exemplary customer service
I purchased a HQD Glow Air 70K Vape Kit from Vapehouse, complete with some refills. The package arrived promptly and safely.
The vape unfortunately about 2 days into use started leaking from one of the tanks. The design of this vape is a little unfortunate where any leak from the tank seals deposits the liquid onto the electrical contacts, and the air flow vent, causing the vape to cut out and splutter. This leak was persistent and I ended up bringing out one of my refill packs to avoid continuing to have e liquid leaking into the main body of the vape.
The new tank did not leak BUT the vape body is not, as it turns out, a sealed unit and liquid had gotten into the electronics killing the ability to charge the device.
I contacted Vapehouse to raise the defective vape, asking for a new vape so I could continue to use the refills. They were extremely polite and understanding, despite this not directly being their fault they agreed to send me out a replacement vape. Their customer service is impeccable and im extremely happy to provide them with a 5 star review, and I do not consider a faulty tank seal as a reflection on Vapehouse, rather a simple manufacturer's defect which looking at online reviews about the HQD 70k is not too common.
25 de outubro de 2025
Opinião espontânea
Resposta da Vapehouseuk
Hi Alex,
Thank you for taking the time to share such a detailed review. We’re really pleased to hear that your order arrived promptly and safely, but we’re sorry you experienced issues with the HQD Glow Air 70K kit.
As you mentioned, this appears to have been a manufacturer defect, and we appreciate your understanding regarding that. We’re glad our team could assist quickly and arrange a replacement so you could continue using your refills without further inconvenience.
Thank you again for the 5-star review and for recognising our customer service. We’re always here to help if you need anything in the future.
The VapehouseUK Team
My opinion
Been ordering from here for almost 3 years and have only ever received 2 incorrect items. The shipping is quick and the selection is amazing
31 de outubro de 2025
Resposta da Vapehouseuk
Hi Alfie,
Thank you for being a loyal customer for almost three years. We really appreciate your continued support.
We're pleased to hear you're happy with our quick shipping and wide product selection.
Thank you again,
The VapehouseUK Team
Excellent service and choice
1 de novembro de 2025
Opinião espontânea
Thought I would give them ago
Thought I would give them ago , n now only buy from here , got everything I want n more, very happy n cheap too, delivery quick. Would recommend to anyone n I have .. o I finally gave up the fags after 35 years lol
1 de setembro de 2025
Opinião espontânea
Placed a order all items received the…
Placed a order all items received the next day. Tracking provided too.
Great service
24 de outubro de 2025
Opinião espontânea
Fast delivery and very happy with the…
Fast delivery and very happy with the product I bought. Will definitely be buying again, trusted company that delivers quality products.
27 de outubro de 2025
Opinião espontânea
excellent service good value for money…
excellent service good value for money fast delivery.
23 de outubro de 2025
Opinião espontânea
I was working away from home and had…
I was working away from home and had products delivered to the job next day. Superb service.
22 de outubro de 2025
Opinião espontânea
Always super quick delivery
Always super quick delivery, great products. Will continue to use Vapehouse.
18 de outubro de 2025
Opinião espontânea
Excellent service delievery was super…
Excellent service delievery was super quick will be ordering again thank you
13 de outubro de 2025
Opinião espontânea
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