FALSE ADVERTISING - Ordered vape liquids totalling £25.00 - on 4th February 2026 & still no products delivered. First delivery in January 2026 arrived super quick so trusted Vaper Store……mid February... Ver mais
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Leia as opiniões dos outros
Was looking for zero nicotine and actually found a good selection finally. Shipping not too pricey. 1of3 vapes received within a few days in the original box. The other 2 I'm not sure what's happening... Ver mais
Excellent customer service with a real human being ! After placing an order, I was called by a very helpful lady, who advised some of the flavours of products I ordered could not be fulfilled. She... Ver mais
Despite having the next day delivery, we did have to wait four or five days, I was aware of the bank holiday but the wait was very long, I believe one of the vapes was broken and I understand you are... Ver mais
Informações sobre a empresa
Sobre Vaper Store
Escrito pela empresa
Have an issue? Contact us first
We politely ask that all customers consider this when creating and publishing reviews. Reach out to us first if you're not happy or something went wrong. We will always replace faulty product free of charge. We will always provide full refunds where fair and appropriate and we will sometimes send customers gift cards if we really mess up.About Vaper Store
Vaper Store is a premium online retailer of all things vape related. We are primarily a UK based store but we do ship to Ireland and other countries in the EU where vaping is legal.Our Product Range
Vaper Store stocks vape disposables in 0mg, 10mg and 20mg, 100ml and 50ml vape juice with supplementary nic shots and salts. We also stock mods, pods, kits, coils, tanks and batteries. UK Vapers and all UK vaping equipment is completely catered for at our online vape shop. We also sell a range of CBD vapes and CBD juice.We sell the best, cheapest vape juices and liquids from all popular vapour and juice suppliers.Age Verification
As a responsible online retailer of vape products we adhere to all current legislation on the sale of vape related products. All customers must be able to verify their age when ordering. We do this via our partner 1account who cross-reference customer order details with other data sources to verify the age of every customer.Customer Service
Great customer service is at the heart of everything we do at Vaper Store. We will endeavour to resolve any customer service issues which are fundamentally our fault or within our control but we can't always control everything such as couriers losing parcels or delays in parcels being delivered.Overal Trust Score
The majority of our shipments arrive on time. The vast majority of our customers are happy with our service. Our returning customer rate increases every month, as does our average order value. So when it comes to trust and reputation, we must be doing something right.Our Gratitude
We are grateful to customers who submit reviews. We also recommend that customers check out the reviews on other review platforms by using Google for a complete picture on how Vaper Store is prioritising great customer service.Informações de contacto
Kemp House, 128 City Road, EC1V 2NX, London, Reino Unido
- trustpilot@vaperstore.co.uk
- vaperstore.co.uk
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Wrong vape sent
Wrong vape sent, same style but contained nicotine instead of nicotine free. I opened it as the design was the same and had to throw it away. I have emailed customer services but heard nothing back.
Paid for express still waiting been…
Paid for express still waiting been over a week not happy
Brilliant prouducts value for money…
Brilliant prouducts value for money fast Delivery proud it's well packed 100% recommend look forward to ordering more products when needed . ⭐️⭐️⭐️⭐️⭐️👍🏻
Zu teuer und kompliziert
Ich hab schon vor über 6 Wochen bestellt und es ist immer noch nicht bei mir sogar China ist schneller. Das Geld wurde direkt nach der Bestellung von meinem Konto abgebucht und nicht erst beim Versand der Ware wie es bei anderen Händlern üblich ist. Das mit den links in denn Emails wo man gebeten wird sein alter nachzuweisen geht auch nicht man ist gezwungen ein Konto zu erstellen um irgend wo in den AGB einen link zu finden wo es dann mal klappt. Ganz ehrlich wäre mein Geld nicht schon weg gewesen hätte ich mir denn ganzen Streß nicht gegeben es gibt genug andere Händler wo man seine Wünsche erfüllen kann. Noch eins ihr seit eh schon teuer und dann noch diese übertriebenen Versandkosten und ob da noch Zollgebühren dazukommen weiß ich nicht einmal schon fast unverschämt sorry aber das geht gar nicht.
Also für mich mit al denn Kritikpunkten eine klare NICHT Empfehlung wie gesagt es gibt genug andere Händler die es einiges besser machen wie ihr punkto Preis Versand unkompliziertheit mal drüber nachdenken.
Non Existent Customer Service
Bought zero nicotine vapes, however a 20mg nicotine vapes was sent in error. Have tried on 3 separate occasions to get a response by either live chat (x2) and email (x1) but no acknowledgment or response. Only my second time using but this combined with chargeable postage which is slow I’ll stick to other places like Vape Superstore going forward
Great service
Good zero nicotine selection
Was looking for zero nicotine and actually found a good selection finally. Shipping not too pricey. 1of3 vapes received within a few days in the original box. The other 2 I'm not sure what's happening with-if its Evri or dispatch delay, i have only enquired today.
Received the wrong e liquid and have…
Received the wrong e liquid and have not been able to get in touch with customer service easily.
Bit disappointed 😞
Great store with easy to navigate Web…
Great store with easy to navigate Web pages. Quick and secure checkout and speedy delivery. All round an A* shop.
Over a month and still not received my order
I had an email on 23rd August saying my order had been dispatched. Royal mail website still saying: sender has advised us they have dispatched item to us. I even paid for express delivery and still not received my order. I've filled out the contact form over a week ago and I've still not heard anything back from the company. They have no contact number to be able to speak to anyone.
The product sent became faulty after 1…
The product sent became faulty after 1 day. I have emailed and sent a message through their website to try and get a replacement or refund but no response. Won’t be using again.
No delivery, no communication, chargeback
Third time I’ve used them, first 2 were perfect. This time it says my order was dispatched on 12th August, Royal Mail tracking still says they are expecting it (3rd Sept) emailed Vaper Store 3 times and used live chat, zero response. I’ve raised a dispute with my bank to get a chargeback.
Exceptional service 5🌟
Ease of use for your site
Easy to order easy to pay and very prompt delivery . Great
Fast delivery and decent price
Fast delivery and decent price. Ordered 5 strawberry ice cream flavour but unfortunately they are tasteless
Unfortunately had a small issue with…
Unfortunately had a small issue with CBD vape which I've tried to sorting out by customer service and haven't got back any reply from them and hopefully will have it soonest
Wrong item was sent plus nine missing…
Wrong item was sent plus nine missing items and one recieved is cloudy and looks dodge.
Still waiting for my order..
Still waiting for my order... reached out 9 times and got nowhere..
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