Vaping101 Opiniões 2107

Resposta da Vaping101

29/12/2025

The only issue here is your self entitlement. We welcomed you to return the faulty product for a full refund. We are VERY clear on our website conditions for returns, we state CLEARLY to keep the box as it has the serial number on it. We have to send with box and all contents to our suppliers in order to get credit.

Full conversation below showing your self entitlement -

Shaun - Hi
I ordered 2 x intelligence i4 and one isn't working . I've taken photos of the 2 of them and the lights don't come on the first one in picture as you can see. I've thrown box out as didn't expect this to happen in a brand new charger . How can this be rectified please .

V101 - Hi Shaun

Thanks for getting in touch and sorry to hear you are experiencing an issue. We can get this sorted no problem, however, we will have to deduct 20% from your refund for the missing box. We are required to return any faulty goods as they are received, box and contents included, the box contains the serial number suppliers use to verify authenticity etc.

But no issues getting this refunded if faulty, if you can please complete and include the below returns form with your return -

Shaun - I would rather a replacement as this was a Xmas present from my wife if possible . To send this back will cost me a fortune as jersey post rip folk off here . It's a lesson learnt I should've bought local. I've got one which wasn't broken but had for years and still working . 

v101 - Unfortunately these are sold out and none of the Distros have had stock on these for several months now. No problem processing a refund but we need to have the charger back as we are required to return ourselves.

Shaun - So who pays for postage then cos this will cost me to send back . I can keep receipt and send it to you 

v101 - We detail on the returns form, we refund £3 postage which is what you had originally paid on the order.

Shaun - So all of a sudden I’ve bought something that doesn’t work and it’s my fault . Forget it . Not good customer service at all .. I’m not paying for something to go back I’ve not used and isn’t working straight out the box and get deducted 20% off original price paid because I don’t have a box . Lesson learnt . 

v101 - Unfortunately faults do occur but we are more than happy to resolve any issues presented to us. We are very clear on our website when it comes to faults, returns and the requirement to keep the packaging. We are no different to John Lewis, Argos or any other massive high street brand.

Shaun - What was a good deal isn’t now so I regret purchasing and won’t again . Thanks for your help and understanding. I didn’t order this from John Lewis or Argos . I’ll take the hit on this but lesson learnt

Resposta da Vaping101

20/12/2025

Our policy is very clear and is the same as any UK company. If there is a fault we are more than happy to refund or replace but it is absolutely essential to return the goods to us, this is all in accordance with UK Law. We pay for return shipping, the exact same costs you paid initially on your order.

You threatened us with Trustpilot reviews being negative. We "very generously" refunded you for the device in question without having to return.

You have since demanded "free shipping" on your next order which we kindly explained to you why we couldn't do.

We have never, and will never, bow down to threats from Customers.

Resposta da Vaping101

11/12/2025

Except what you say is simply not true, is it? We absolutely apologise for the error, this is the busiest time of year and it is unfortunate we sent the wrong black to you.

But we responded to your email in the same "minute we received".

We clearly stated we pay for the return shipping and all you had to do was send a picture of the return receipt and we would dispatch your correct device immediately. Why lie?

Full conversation below -

You at 16:35 - You've sent the wrong colour oxva I ordered black carbon have received black shadow 

V101 also at 16:35 - Good afternoon, Daryl. Could you please provide an image of the device you received? Thank you.

V101 after receiving picture - Hi Daryl, Thank you for sending that over to us. Could you please return the device to us at the following address and include your name and order number. Thank you.

Returns Department Vaping 101
253 Union Street
Aberdeen
AB11 6BR

You - Great thanks for the awful customer service I've used for years now and this is the service I get when you make a mistake I'm expected to pay for it ? Just ignored me and not even an apology

V101 - Hi Daryl, So sorry, we reimburse your shipping costs which should of been mentioned in the first email, All we need is the picture of the receipt and we will get the correct device sent out to you as soon as we get the picture. I can only apologise again for the mistake.

Resposta da Vaping101

22/11/2025

I think that’s what them call “Karma” 😂😂😂😂

Resposta da Vaping101

27/08/2025

Hi there, I don't think you understand. You allowed your tank to leak, liquid will always take the path of least resistance which is through your 510 (the part your tank screws onto) and directly into the internals of your device which caused the damage we clearly evidenced in the pictures.
We are not an insurance company, you are responsible for using your goods responsibly and sensibly. We state on our website to never allow a tank to leak. We deal with returns most days, it is standard practice for vaping companies. You seem to be suggesting we put eliquid in your device AND melted your terminals!!!!!! Anything but accepting responsibility for your own actions.


Full conversation below -

You - less than a month ago i purchased item as a present for my husband,worked fine untill today when it stopped working after changed batteries. 3 sets of batteries used,none are showing any life in item,reason unknown

V101 - Hi Jean,

Thanks for getting in touch. Sorry to hear about the issues you are having with your new mod.

At this stage I feel it would be best to return the device to us for further testing. Please print and fill out the following form and include it with the returned device and the original box. If you do not have access to a printer, then a hand written note will suffice. Please also ensure the device is clean and free of any e-liquid prior to sending. Thank you.

We will test the device to ensure it is faulty but please be aware that if no fault is found then the device will have to be returned to you and a payment of £3 will be charged in order to cover the return postage cost. If a fault is found, then we can replace or refund the device at your discretion.

https://docs.google.com/forms/d/e/1FAIpQLSck3CK1J-zBNzIvwxg040m3BPfZ6xBV7VAT_XPj9U0Ro77x3g/viewform?pli=1

V101 - Good day, Jean.

I have received your mod today and upon examination I can see that some form of liquid, most likely e-liquid, has worked its way inside of the mod and onto the battery terminal on the lower left side. Resulting in the fault you described.

At this stage there is nothing further we can do as such damage inflicted by the end user would not be covered. With this in mind, I will have to return the product to you.

I understand this is not the most desirable outcome, my apologies. If you do not wish to have to pay to have to have it returned to you then we can dispose of the mod for you.

You - CONSIDERING IT IS A MAGNETICALLY SEALED BATTERY COMPARTMENT AND LESS THAN A MONTH OLD I FIND LIKELIHOOD OF E LIQUID SEEPING INTO BATTERY COMPARTMENT VERY UNLIKELY, OR A VERY BAD DESIGN FAULT, IF NOT A MISTAKEN DIAGNOSIS!
NO, I DO NOT WISH TO PAY FOR ITS RETURN IF NOT GOING TO FIX OR REPLACE IT AS WOULD PRESUMABLY BE THE ONLY FAIR AND RIGHT THING TO DO CONSIDERING BOUGHT LESS THAN 30 DAYS BEFORE FAULT FOUND, AND WILL BE SEEKING LEGAL ADVICE ON MY RIGHTS AS A CONSUMER IN THIS PARTICULAR CASE AS I BELIEVE MY RIGHTS AS A CONSUMER HAVE BEEN VIOLATED. NEEDLESS TO SAY I WILL BE REVIEWING THIS TRANSACTION AND OUTCOME ON TRUST PILOT

V101 - Hi Robert

I can understand your frustration but no devices are water or liquid proof, it is absolutely essential to ensure your tank does not leak. We cover this in our terms and conditions (shown below). Simple and routine checking and maintenance would avoid such issues.

V101 - With the previous email in mind, I shall copy in three photographs showing the condition that the mod arrived in. As you can see there is clear signs of liquid in the interior of the device as well as the damaged terminals and the exterior of the device having melted.