Vapoholic Opiniões 

539
TrustScore: 4 em 5

4,1

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I Had a great experience with Laia, Excellent customer service. I had an issue with a parcel that had gone walkabout, after speaking with Laia, she did all that we had agreed to, she did as prom... Ver mais

Classificada 5 em 5 estrelas

Brilliant customer service. Very reasonable prices and fast delivery. Placed a few orders and have been faultless every time. I’m extremely surprised to see negative reviews on here, it seems to be mo... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I am writing to tell you that I am extremely extortionately exctatingly fuming. My vape was meant to arrive on Tuesday it is now Sunday that is 6 whole and 4 working days and nearly a week late!!!! I... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Good product but arrived unsealed 70/30 1litre VG/PG liquid, Order #893453, arrived thank you, but there was no seal under the cap. This is both a security issue and a containment issue. Edit... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cigarros eletrónicos
  2. Loja de cigarros electrónicos

Escrito pela empresa

The UK's top-rated store for Premium Vape & CBD supplies! Welcome to a true wonderland of flavour where you’ll find all of your favourite indulgences. Here you’ll discover a delightful array of candy creations, juicy fruits, delicious desserts, and so much more, so step into our world and treat your taste buds to something truly unique! Masters of our craft, we’re real experts in all things vape-related, so whether you’re a vaping connoisseur or a complete beginner, you're in safe hands with us – so much so we were recently awarded the Platinum Trusted service award, and the Gold Trusted Service Award four years running for our exceptional customer service. We also stock the industry’s best vaping devices with Free Tracked delivery on all orders over £20, so whatever your needs, you’ll find everything you could wish for delivered straight to your door after just a few quick clicks. Welcome to Vapoholic.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

539 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(539)

32 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Rude staff horrible customer service

Rude staff horrible customer service. Asked to provide video proof of my disposable vape being faulty and told that in order to get an exchange or refund you have to ship the product back so they can ‘inspect it’. They way they spoke to me felt rather patronising and rude, bear in mind my vape literally wouldn’t work out straight out the box, light on but no vapour. I actually never write reviews but I’ve never had such bad customer service when a product is faulty… since when does an investigation need to be carried out before you can send a working product. People don’t generally take the time to email if they have received a product they are happy with/ that actually works.

25 de abril de 2025
Opinião espontânea
logótipo da Vapoholic

Resposta da Vapoholic

Hi Evie,

We need to investigate the product to claim it back from the manufacturer or to ensure we have not received a faulty batch. We send a pre-paid returns label, and once the product is deemed faulty, we can offer a refund or a replacement. You admitted that you had thrown the vape multiple times on the floor, so we cannot investigate the item to see why it was faulty, as this was due to user error.

We apologise if we came across as rude, as this was never our intention, and we don't want our customers to feel this way. As we couldn't offer a replacement or refund due to throwing the item, we did offer you a discount code to use on your next order for the inconvenience.

Classificada 5 em 5 estrelas

Best in class

Quick delivery, points earned for discounts, special offers, excellent customer service and above all, quality products. Ultimately the best.

30 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

They say they look after loyal…

They say they look after loyal customers this is a lie

5 de março de 2025
Opinião espontânea
logótipo da Vapoholic

Resposta da Vapoholic

Hi Terry,

We believe this is a misunderstanding. We tried to communicate that the products you were trying to buy were reduced from £29,95 to £5 (the 5x Fantasi Mesh Bars). So, using your loyalty points in conjunction with this offer was not applicable due to the huge discount you were already receiving.

We're sorry that you feel as though we don't look after our loyal customers, but we hope you can understand why using loyalty points in conjunction with a big discount code wasn't permitted.

We hope you continue shopping with us, and we apologise again.

Classificada 3 em 5 estrelas

Ordered 2 50ml shortfills for one of…

Ordered 2 50ml shortfills for one of them to be out of date and both have no flavour what so ever got in touch and got no answer

27 de fevereiro de 2025
Opinião espontânea
logótipo da Vapoholic

Resposta da Vapoholic

Hi,

We're so sorry about this experience! We can't see any communication from you. Can you please email hello@vapoholic.co.uk or ring us at 0161 660 9596 so we can get this rectified ASAP for you.

Thank you,

Classificada 5 em 5 estrelas

Reliable and great products.

I have ordered from Vapoholic a few times, great products, easy ordering and reliable. Prices are excellent and so is there service, so glad I came across them. It's the only vape store I order from now.

15 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Missing items

Have ordered multiple times with no issue unfortunately not this time, paid for next day delivery which didn't happen, when parcel arrived it had been opened and resealed and items missing. Appreciate the fact that things happen in transport but contacted customer serives twice no resolution..no refund offered or for items to be be replaced..not good customer service
After contacting customer services for a 3rd time this was resolved but to me if my lost items had been sent out as soon as I reported the issue with photo evidence I wouldn't have had an issue...Will definitely make me think twice about ordering from you again!!

13 de fevereiro de 2025
Opinião espontânea
logótipo da Vapoholic

Resposta da Vapoholic

We're so sorry for this experience with our external delivery partners!

I can see that we were chasing this up with DPD for you last Friday, unfortunately, our customer service is closed over the weekend to give you an update.

However, I can see that we have sent out replacements for your order as DPD is investigating this.

Looking over the communications, we cannot see you contacting us three times regarding this issue, so we apologise for any missed communications. The issue was raised on Thursday afternoon, DPD opened an investigation and confirmed to us that they had lost the products on Friday, and we sent out the replacements first thing on Monday morning. We apologise for the delay in getting the replacements sent out to you as we need to wait for DPD to confirm fault so we can claim.

We hope that the next order will be more seamless, and we apologise again for this experience!

Classificada 2 em 5 estrelas

Where is my order??

Where is my order??? On monday, i ordered an orange county cbd vape. The shipping i used was royal mail tracked 24 and it has been stuck in heathrow international lc for 3 days. This is utterly disappointing.

16 de janeiro de 2025
Opinião espontânea
logótipo da Vapoholic

Resposta da Vapoholic

Hi Jack,

We are deeply sorry for the delay you experienced with Royal Mail!

I can see that your order was delivered, however, we have added your postage costs to our refunds as we know how frustrating this can be.

Our apologies again, and we hope you continue shopping with us!

Classificada 1 em 5 estrelas

Mystery Box Review

Ordered a mystery box. Here's my thoughts on what I got.

Woodberry Mojito - Smells like perfume. Tastes like perfume.
Fatasi Ice Apple - Tastes artificial and the ice in it is way to overpowering. Gave me a bad cough.
Ferrocious Dragon Fruit Slush - No idea what this is. Bitter, harsh and burnt a coil out in 3 days. Again. made me cough.
Juicy Blast Amped Apple and Blackberry - Tastes of absolutely nothing. No flavor apart from sweetener. Burnt out another coil in record time.

All in all pretty bad. Can't even give them away to friends as they dislike them as well. As an added bonus, the dragonfruit one and the apple one have left an awful lingering taste in my two tanks that I cannot get rid off. I've had to buy to new tanks. Usually I make my own juice and can tell that corners have been cut with the above liquids. Won't be ordering again.

On the plus side they arrived next day.

Edit: As to your response. I was talking about the ingredients not the process. The juice isn't good at all and that's me trying 4 different ones. I think we can safely say its not isolated to just one juice. Its all gone in the bin and I just won't order again.

15 de janeiro de 2025
Opinião espontânea
logótipo da Vapoholic

Resposta da Vapoholic

We're really sorry to hear that you did not like the flavours in your Mystery Bundle!

Rest assured, we do not cut corners when crafting our e-liquids. All of our e-liquids are created in our state-of-the-art ISO 7 Cleanroom, which conforms to all strict MHRA (Medicines and Healthcare products Regulatory Agency) standards. All of our expert mixologists surpass GMP (Good Manufacturing Practice) standards which ensures your e-liquid is created in a contaminant-free and environmentally friendly way. Our ISO 7 Cleanroom can be seen on our About Us page on our website.

However, if you could please contact us we can test each batch code of the e-liquid you have received and try to rectify this experience for you!

Classificada 1 em 5 estrelas

Worst company ever


Worst company ever! Their customer service is a complete joke. It was supposed to be next day delivery, but my order took 5 days to arrive. They didn't even bother to send a confirmation email when I placed the order, so I had to call them. All I got was a tracking number. When the package finally arrived, one of the disposable vapes was broken.
I called to get a refund or a replacement, but the guy on the phone told me I was missing another item. Without a confirmation email, I couldn't be sure. Turned out the guy was new and had no clue. After that, I got an email saying I had to send the item back for review before they'd even consider a refund. They expected me to pay for the return shipping! When I asked again, they just kept sending the same email about their policy.
Finally, I told them I'd never buy from them again, and only then did they send a link for returns. I didn't bother sending the item back, as I will never buy from them again. They were extremely rude and their customer service is beyond awful. They need serious improvement.

6 de janeiro de 2025
Opinião espontânea
logótipo da Vapoholic

Resposta da Vapoholic

Hi Luca,

We're sorry to hear about your experience shopping with us! We can only deeply apologise for this.

Sometimes, our confirmation and tracking emails are delivered to the junk inbox instead, so we apologise that this may have occurred.

The reason why your order had taken 5 days to arrive was due to standard shipping being chosen and was ordered on Sunday after our cut-off. Then due to the New Year's Eve and Day, it was delayed with the courier due to the festive season. Your order was delivered on the 3rd working day of being ordered.

I can see on our email communications that we did try to resolve this for you in a polite manner, so we're sorry if the messaging came across as rude. This was not our intention and not how we want our customers to feel.

Classificada 5 em 5 estrelas

First class

I can't speak highly enough about vapoholic, great prices and super fast delivery, I won't go anywhere else for my liquids from now on.

6 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Faulty products, support issues

Received four vapes, used one, which was clearly faulty. Returned all four and confirmed refund via phone after having to call to get any acknowledgment of the issue.

No refund received since then, and can't get an email response!

5 de dezembro de 2024
Opinião espontânea
logótipo da Vapoholic

Resposta da Vapoholic

We're really sorry about this experience! I understand that you have now received your refund for the faulty products. We apologise deeply for the technical issues that caused a delay in the refund, and we thank you for your understanding when you contacted us.

Classificada 1 em 5 estrelas

Shocking customer service

Shocking customer service, wouldn't help at all, received goods with seal broken contacted customer service they said send them back then wouldn't refund me

18 de novembro de 2024
Opinião espontânea
logótipo da Vapoholic

Resposta da Vapoholic

We're very sorry about the issues you've encountered while ordering with us. As previously discussed, we weren't aware of the seals being broken upon arranging the return. As a result, we simply cannot accept unsealed products as per our return and hygiene policies. I hope you can understand our reasoning for this and I hope you can accept our sincere apologies for any disappointment caused.

Classificada 5 em 5 estrelas

Fantastic service.

Fantastic service.

Experienced an issue whilst trying to order online and gave them a call. Syed was awesome and tried to help, his colleagues then helped via email.
I’ve been using Vapholic for a long time now and the only issues I’ve experienced have been with EVRI so no fault of the company.

15 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Paid extra for next day delivery which…

Paid extra for next day delivery which was then a day late, I emailed vapoholic but they didn’t reply. Followed up the next day with another email which also went ignored so unfortunately their customer service seems to be non existent.

4 de novembro de 2024
Opinião espontânea
logótipo da Vapoholic

Resposta da Vapoholic

I'm so sorry we didn't see your email! If you have any more issues in the future, please don't hesitate to fill in our contact form on our site or give us a call and we can resolve your issue that way.

Classificada 1 em 5 estrelas

Delusione totale

Delusione totale, è passato oltre 1 mese e non ho ricevuto ancora liquidi , chiedo la risoluzione del problema , in attesa di una risposta.
cordiali saluti

Numero Ordine: 916622

14 de setembro de 2024
Opinião espontânea
logótipo da Vapoholic

Resposta da Vapoholic

We're very sorry for this delay Luca. As previously discussed, we had refunded this order for you due to the amount of time that it has taken, I can see this refund was processed on 10/10/2024. Once again, we're very sorry for the issues that have occurred surrounding your order.

Classificada 5 em 5 estrelas

I am so pleased with Vapoholic

I am so pleased with Vapoholic, very impressed with there products and service. I received my order the next day from ordering. I definitely will be ordering from you again, I would recommend Vapoholic 100%.

23 de outubro de 2024
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais