I Had a great experience with Laia, Excellent customer service. I had an issue with a parcel that had gone walkabout, after speaking with Laia, she did all that we had agreed to, she did as prom... Ver mais
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Brilliant customer service. Very reasonable prices and fast delivery. Placed a few orders and have been faultless every time. I’m extremely surprised to see negative reviews on here, it seems to be mo... Ver mais
A empresa respondeu
I am writing to tell you that I am extremely extortionately exctatingly fuming. My vape was meant to arrive on Tuesday it is now Sunday that is 6 whole and 4 working days and nearly a week late!!!! I... Ver mais
A empresa respondeu
Good product but arrived unsealed 70/30 1litre VG/PG liquid, Order #893453, arrived thank you, but there was no seal under the cap. This is both a security issue and a containment issue. Edit... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The UK's top-rated store for Premium Vape & CBD supplies! Welcome to a true wonderland of flavour where you’ll find all of your favourite indulgences. Here you’ll discover a delightful array of candy creations, juicy fruits, delicious desserts, and so much more, so step into our world and treat your taste buds to something truly unique! Masters of our craft, we’re real experts in all things vape-related, so whether you’re a vaping connoisseur or a complete beginner, you're in safe hands with us – so much so we were recently awarded the Platinum Trusted service award, and the Gold Trusted Service Award four years running for our exceptional customer service. We also stock the industry’s best vaping devices with Free Tracked delivery on all orders over £20, so whatever your needs, you’ll find everything you could wish for delivered straight to your door after just a few quick clicks. Welcome to Vapoholic.
Informações de contacto
25 Dolphin Street , M12 6BG, Manchester, Reino Unido
- 0161 660 9596
- hello@vapoholic.co.uk
- vapoholic.co.uk
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Rude staff horrible customer service
Rude staff horrible customer service. Asked to provide video proof of my disposable vape being faulty and told that in order to get an exchange or refund you have to ship the product back so they can ‘inspect it’. They way they spoke to me felt rather patronising and rude, bear in mind my vape literally wouldn’t work out straight out the box, light on but no vapour. I actually never write reviews but I’ve never had such bad customer service when a product is faulty… since when does an investigation need to be carried out before you can send a working product. People don’t generally take the time to email if they have received a product they are happy with/ that actually works.

Resposta da Vapoholic
Best in class
Quick delivery, points earned for discounts, special offers, excellent customer service and above all, quality products. Ultimately the best.
They say they look after loyal…
They say they look after loyal customers this is a lie

Resposta da Vapoholic
Ordered 2 50ml shortfills for one of…
Ordered 2 50ml shortfills for one of them to be out of date and both have no flavour what so ever got in touch and got no answer

Resposta da Vapoholic
Reliable and great products.
I have ordered from Vapoholic a few times, great products, easy ordering and reliable. Prices are excellent and so is there service, so glad I came across them. It's the only vape store I order from now.
Missing items
Have ordered multiple times with no issue unfortunately not this time, paid for next day delivery which didn't happen, when parcel arrived it had been opened and resealed and items missing. Appreciate the fact that things happen in transport but contacted customer serives twice no resolution..no refund offered or for items to be be replaced..not good customer service
After contacting customer services for a 3rd time this was resolved but to me if my lost items had been sent out as soon as I reported the issue with photo evidence I wouldn't have had an issue...Will definitely make me think twice about ordering from you again!!

Resposta da Vapoholic
Can't fault them next day delivery 5 ⭐…
Can't fault them next day delivery 5 ⭐ service
Super quick delivery
Super quick delivery. So far very pleased with the products I purchased. And at a really competitive price.
Where is my order??
Where is my order??? On monday, i ordered an orange county cbd vape. The shipping i used was royal mail tracked 24 and it has been stuck in heathrow international lc for 3 days. This is utterly disappointing.

Resposta da Vapoholic
Mystery Box Review
Ordered a mystery box. Here's my thoughts on what I got.
Woodberry Mojito - Smells like perfume. Tastes like perfume.
Fatasi Ice Apple - Tastes artificial and the ice in it is way to overpowering. Gave me a bad cough.
Ferrocious Dragon Fruit Slush - No idea what this is. Bitter, harsh and burnt a coil out in 3 days. Again. made me cough.
Juicy Blast Amped Apple and Blackberry - Tastes of absolutely nothing. No flavor apart from sweetener. Burnt out another coil in record time.
All in all pretty bad. Can't even give them away to friends as they dislike them as well. As an added bonus, the dragonfruit one and the apple one have left an awful lingering taste in my two tanks that I cannot get rid off. I've had to buy to new tanks. Usually I make my own juice and can tell that corners have been cut with the above liquids. Won't be ordering again.
On the plus side they arrived next day.
Edit: As to your response. I was talking about the ingredients not the process. The juice isn't good at all and that's me trying 4 different ones. I think we can safely say its not isolated to just one juice. Its all gone in the bin and I just won't order again.

Resposta da Vapoholic
Worst company ever
Worst company ever! Their customer service is a complete joke. It was supposed to be next day delivery, but my order took 5 days to arrive. They didn't even bother to send a confirmation email when I placed the order, so I had to call them. All I got was a tracking number. When the package finally arrived, one of the disposable vapes was broken.
I called to get a refund or a replacement, but the guy on the phone told me I was missing another item. Without a confirmation email, I couldn't be sure. Turned out the guy was new and had no clue. After that, I got an email saying I had to send the item back for review before they'd even consider a refund. They expected me to pay for the return shipping! When I asked again, they just kept sending the same email about their policy.
Finally, I told them I'd never buy from them again, and only then did they send a link for returns. I didn't bother sending the item back, as I will never buy from them again. They were extremely rude and their customer service is beyond awful. They need serious improvement.

Resposta da Vapoholic
First class
I can't speak highly enough about vapoholic, great prices and super fast delivery, I won't go anywhere else for my liquids from now on.
easy to order
Great site for the Vape user.
Easy to order all your stuff, this was my first time, but i'm coming back to order more.
Faulty products, support issues
Received four vapes, used one, which was clearly faulty. Returned all four and confirmed refund via phone after having to call to get any acknowledgment of the issue.
No refund received since then, and can't get an email response!

Resposta da Vapoholic
Shocking customer service
Shocking customer service, wouldn't help at all, received goods with seal broken contacted customer service they said send them back then wouldn't refund me

Resposta da Vapoholic
Fantastic service.
Fantastic service.
Experienced an issue whilst trying to order online and gave them a call. Syed was awesome and tried to help, his colleagues then helped via email.
I’ve been using Vapholic for a long time now and the only issues I’ve experienced have been with EVRI so no fault of the company.
Paid extra for next day delivery which…
Paid extra for next day delivery which was then a day late, I emailed vapoholic but they didn’t reply. Followed up the next day with another email which also went ignored so unfortunately their customer service seems to be non existent.

Resposta da Vapoholic
Delusione totale
Delusione totale, è passato oltre 1 mese e non ho ricevuto ancora liquidi , chiedo la risoluzione del problema , in attesa di una risposta.
cordiali saluti
Numero Ordine: 916622

Resposta da Vapoholic
Ive used them for eliquids several…
Ive used them for eliquids several times and must say no problems so far. The eliquids are nice and gd value so cant fault them.
I am so pleased with Vapoholic
I am so pleased with Vapoholic, very impressed with there products and service. I received my order the next day from ordering. I definitely will be ordering from you again, I would recommend Vapoholic 100%.
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