varlascooter.com Opiniões 142

Easy order process, and waiting for my product to arrive.

I own 9 scooters including hyper scooters. I am on my 3rd Varla. I have had 2 pegasus and 1 eagle one pro. I have worked with Mark and Leo from customer service over the years. Varla customer service is exceptional compared to most other companies and there is never a language barrier. They are also very fair in their claims process, and timely in responses. To put it short, Varla is about the best quality you can get for mid level scooters. Upper mid level quality for lower mid level prices. The eagle one pro uses a lot of the same parts as higher end scooters such as teverun.

Sylvia helped solve an issue with what ended up being a dead battery. We appreciate the simple steps to troubleshoot and get the part replaced that was this issue. My son is happy to ride again.

Hard to understand exactly what I was ordering on the website. No very descriptive. Also, you have no idea when the part will arrive, a confirmation email that the order was placed came out but nothing following and no idea where it is coming from.

The Varla team doesn’t disappoint. I had technical problems with my Varla and send a message to support and Sylvia answered in less than a day. I’m happy with the fast the responded and how quick they found a way to fix my problem. Sylvia was a very nice and helpful person thank Varla for making every day better for me.

Immediate response over the weekend.

Awesome.

Responsive! Attention to detail was great!

Really good customer service and good communication. Prices on replacement parts in my opinion seems to be on the higher side.

I needed a part that wasn't shown on the website. I sent Leo a email at customer supports and within a few hours he'd created a clickable link to purchase the part from the Varla factory. I am very pleased.

Varla Team are the best , I have not experienced any frustrations within communications for getting parts for my 2 Varla Scooters. They have helped always to assist. One has to be patient for the deliveries especially if this is a Hobby, it is exciting . Everyone love my Scooters - Varla is the BMW of Scooters 👍👍

Ordered Varla Pegasus scooter April 1st 2025. The scooter itself is nice looking and very sturdy as far as the build. The first scooter arrived with flat rear tire, rust and corrosion all over bootton, sand and dirt on it from previously being ridden. Returned it for exchange and recieved 2nd scooter with same rear flat back tire, and wonky lcd screen. Had to pay 125 dollars to have tire fixed by professional and no one wants to deal with these scooters cause they are a pain. Varla did not reimburse me for fixing tire and just sent weird text that are not clear on whether they ever will. If you try to leave negative review on their website they will not post it and public will never see it. I Do Not Recommend Varla company to buy a scooter because your scooter will have issues on arrival and there will lots of back and forth nonsense that will get you ultimately nowhere. Even if they do exchange scooter like they did me you will get different scooter with same problem or even worse problems. After almost 3 weeks I was able to rIde scooter for first time but only because I paid to have it fixed myself. I still dont really know if the battery is good because I haven't ridden it but once. I believe that the varla pegasus scooters that are on sale now are all defective from sitting in warehouse so long and they are just trying to get rid of as many as they can. Unless you like uneccessary headache and aggravation get your scooter from sonewhere that will not be hassle if something is wrong with it like Amazon.

I bought a Varla Pegasus for my grandson. I have my own Eagle One for two years now and it is fantastic. I ride it almost every day. The reason I stayed with Varla is the strong build of their scooters, and of course their customer service. They have not let me down. Sylvia is fantastic, and I have dealt with her on several occasions. Extremely professional and accommodating. Unfortunately the Pegasus arrived with a defective battery…... these things happen, but it is how the company deals with the issue that is important. I emailed Sylvia right away and the first thing she wrote to me, was “not to worry.” I can’t emphasize enough how reassuring it is to hear that after you have a problem. Sylvia arranged for pick up and they shipped me a new one as soon as they got confirmation that the old one was on its way back. When you’re shopping for a new scooter, it is important to know the company you’re dealing with. I highly recommend Varla, and their customer service is second to none.

Very good service. 👏

Freya and TrustPilot have excellent customer service! I could not find a kickstand for the Varla Eagle 1, as they make room for the Varla Eagle 1 Pro. I sent a message through TrustPilot as a last resort, and later that day received a link for the item in my email that I could pay directly. This is after searching on my own through various websites and thinking I would never find it. Top-notch service and I appreciate it. Thank you you, Freya!

Absolutely amazing company, great scooter
And warranty is amazing. Had a few issues and they shipped them right to me after a year. Highly recommend

UPDATED 4/5/25

Very very very trim electronic scooter for what's out there and the price for the quality of machine your advertising for yourself and of course the company that you purchased from in a sense.... But beautiful machine I ride street bikes also and this is a good transition I'd say...
Only thing I do have the pneumatic bigger well option but still got a flat with in I'd say feb18 to now April 5 just like a week ago I got a puncture ..(I do live in Philadelphia city of broken glass.:, cough.....cough....I mean brotherly love)

El equipo llegó a tiempo pero varias pertes llegaron con rayones considerables por problemas de empaque

I decided to purchase a VARLA Eagle One V2.0. Unfortunately the first one arrived damaged in shipping and it would not turn on. Via email I contacted VARLA and after following simple protocols they arranged for a pick up of
the damaged scooter and sent a brand new replacement. I communicated with
Sylvia who always was responsive and helpful. She is very professional, friendly, and pleasant to deal with. She always recognized me on a personal level. I never got a feeling of just being another nameless customer. Sylvia thank you for treating me so well.
David H

I purchased two units. After getting one, I had to call to remind them that I ordered two. They solved the issue and sent the second unit. No issues otherwise. Thanks!

They have good after-sales service. They offer affordable prices on their scooters.