Vrbo Opiniões 268

Attempting to make a booking through Vrbo had been hugely disappointing. Initially, the website hung up when we selected the country to complete our booking. The worst part was that when we completed our booking we were informed that our booking "cannot be confirmed." This is a waste of time and has never happened to us with Booking.com for example.

Booket feriebolig gjennom Vrbo. Utleier kansellerte og jeg ble refundert 350 kr mindre enn jeg betalte.

Buenos días Elijah:
Seguimos esperando que nos devuelvan los $5,593 que se le depósito a VRBO por intermedio de VISA el 30 de octubre 2022 y que no se nos entrego, por incumplimiento de la host, la casa prometida.
La comunidad peruana ni tampoco mi familia estamos de acuerdo con sus explicaciones y disculpas. Hemos recibido y seguimos recibiendo diariamente de la comunidad de Lima y de amigos y seguidores del extranjero, comentarios y condolencias por esta estafa.
Es bueno que sepan que gran cantidad de amigos de nuestra sociedad, que al enterarse de este atropello, se han sorprendido al enterarse que al haberles depositado directamente a VRBO por intermedio de VISA con este incumplimiento documentado de nuestra parte.
Esperamos realmente que revalúen su decisión y devuelvan lo pagado. En ese caso estaríamos dispuestos a no reclamar ni entablar los procesos que legalmente estemos facultados por el mal momento que nos hicieron pasar durante nuestras truncas vacaciones navideñas.
Gracias por la atencion.
Rosana D'Angelo

PD: Han evaluado que VRBO se contradice al pagar una compensación por el incumplimiento al no habernos entregado el inmueble alquilado pero nos niegan la devolución del dinero pagado por el alquiler?
Fuimos estafados ! Pagamos $5,593 directamente a VRBO- Elpidia (antes. Homeaway) vía tarjeta Visa por 10 días en playa Santa Clara Panama. El checheck in era a las 4 pm, llegamos y no había nadie. La casa tien dos frentes, fuimos al frente que da a la Plata y grande fue la sorpresa que habían tres personas en la terraza bebiendo licor! Los increpamos y nos respondieron que la dueña les había permitido estar ahí. Llamamos a la Host y primero nos porfio que el alquiler era desde el día siguiente y cuando le enviamos un pantallazo de la reserva se disculpó y nos dijo que se había equivocado y que su Guardian se encontraba lejos y como era 25 de Dic, no había pública movilidad para que llegue. Inicialmente nos dijo que nos devolvía nuestro dinero. Pero 15 minutos después llamo a decir que se arrepentía de lo ofrecido. Pero nadie nos abría la puerta.
Llámanos a VRBO Support y nos ofrecieron reubicarnos, trataron y en esas fechas no encontraron nada. Por escrito nos han ofrecido una "compensación" pero que teníamos que ir por nuestra cuenta a un hotel.Siendo ya de noche nos instalamos en un hotel.
Ahora dicen que le dan la a la dueña ? Porque? Nos piden algo escrito donde ella no cumplió con entregar la casa. Tenemos videos y fotos. Chats con la Host donde se disculpa...y tampoco quieren devolver.
Alguien conoce un abogado especializado?

Arrived in Tulum to find a property that was booked through Vrbo a year ago was not available or worse not even built yet if you went by the map location. Fair play to the property owner, they apologised and promised to refund which they did, however Vrbo were worse than useless. Having used over £30 to £50 of mobile data on non-discounted call rates trying to reach their team that promise to find you accommodation, gave up, drove to a well known coffee shop for some internet, and went on the Vrbo website for an alternative which I then found doesn't allow you to book same day. So had to go to a competitor starting with book and ending in com to book something the same day and avoid us being homeless in the streets of Mexico. Once I reached the Vrbo call centre next day they promised to investigate and reply back to me about compensation and the refund but have not heard anything from them since. The owner thankfully has maintained contact and refunded me but no help it seems from Vrbo. I know who to book with next time as these guys cost you a fortune to contact them from abroad and waiting times long. Not a great help when you are homeless abroad and don't care it seems about the costs incurred.

Vbro just cancelled my booking. No compensation, No help finding alternative accommodation even though they promise to on their site.
I enclose their promise from their web site.
Re-booking when you need it
It doesn’t happen often, but if a host has to cancel a booking at the last minute, we have dedicated re-booking specialists here to help you book similar accommodation.

Was interested in a villa in Spain. Messaged “the host” to confirm costs etc. before booking. He then said oh it depends if it high or low season, if there are any school holidays!! how many people. I did give him the exact dates only to be bombarded with a lot of nonsense minus the cost. Three times I asked him what the cost was!! He then said I was stupid! and still not telling me the cost. Lol. Well I had to agree with him, absolutely stupid to even go into this site in the first place. I actually should be thanking him for saving me using this very dubious outfit!

Vi lejede en lejlighed igennem Vrbo (US virgin island) og havde problem med den. Det er kun muligt at kontakte deres support pr. telefon og kvaliteten er meget dårligt.
Kan på ingen måde anbefalede at leje igennem Vrbo !!!

Vbro said the'd refund me but when I log in it says "refused". See below screenshot.

Reserved
Busby, Scotland, United Kingdom
Property ID: 10802512
Check-in
19-Nov-2022
16:00
Check-out
20-Nov-2022
11:00
Host
Joined in 2017

Getting there
Change or cancel trip
Cancel your booking
Your booking no longer qualifies for a refund.

Having requested 3 x properties which state they are available for rental and been turned down 3 x I will no longer be using vrbo.

Customer service is worthless. It's an offshore call centre powerless to even understand their own process. I had several charges on my card that they couldn't tally despite the reference numbers on the account. They aren't allowed to escalate the call to a manager and half they time they cut you off.
You should be able to ask, "I have this charge, HA-123456" on my card please can you tell me what it relates to" - but they can't. They can only start with an email address and then they start guessing as to what it might be. I'm astonished they're accredited to charge credit cards to be honest. I have charges on my card that aren't attributed to my account, and in fact have somebody else's name against. They won't help so I'm going to report fraud with my credit card company.

I rented a villa in Cyprus in September. Although it was a beautiful place the security of the villa was a joke. We were burgled one morning. The managers were not interested. The Police said that there had been 6 burglaries in the area over the previous 3 weeks including next door. I tried to put this in a review of the property but VRBO made sure it didnt get published. I contacted them and they said it was being checked before publishing. Then they emailed me to say I needed to change a couple of things and then re submit but I couldn't do it as the website said I was out of time. I contacted them and they also said that I was too late. It was ok for the manager to give me a bad review after having read mine, but not the other way round.

The property rental was a fraudulent listing. They took our money and we never made it into the apartment. Vrbo failed to find us alternative accommodation. Our options were to sleep on the streets or book through a non affiliated company- meaning Vrbo would not pay for it. We eventually got a refund on the original booking. The fraudulent listing remains on their website! They cannot be trusted. Terrible in every imaginable way. Do not use them.

I am out $700 for a property that I never rented, and I even had the cancellation/refund approved by the Host! 2 phone calls to VRBO for over 45 minutes each did absolutely nothing. I was blatantly lied to both times; the agent told me they would refund me within 48 hours after seeing the messages between the host and myself to confirm I was owed a refund. I have received nothing, no communication, no refund. I am sick of wasting time talking to these people without any action. I will never use VRBO again and warn everyone I know about their unprofessional business practices. I am now reporting this incident to my bank to hopefully recover my money, as it is rightfully mine.

PROPERTY OWNERS, DO NOT USE VRBO!
Have used AirBnB for years and then added VRBO as well. Had a client stay and enjoy themselves then get home and reverse the charge. VRBO said they would "defend" the charge with their "chargeback team"! Problem is they never contacted me to get details, I called twice to talk to them but was not allowed to share the details of the stay. They basically just gave a three day stay back without ever trying. AirBnB has never done that and always given awesome service!

Use this company at your peril-their guaranteed refund is not worth the paper it is written on. I was never refunded

Oszuści nie wpłacajcie żadnych pieniędzy !!!!!! Sprawa została zgłoszona na policje.

Paid £39 for insurance but my deposit for the rental house did not go through at the same time and the booking was cancelled. I have been referred by VRBO to their insurance company (in Dublin !!) for my refund. The phone number was not recognised. Complete waste of time. Avoid this company !! I have since rebooked my holiday cottage with another company. VRBO is a disgrace.

As other reviewers say, they make it seem like a luxury holiday site but it's like Air BNB only worse. They take NO responsibility for the properties and you have to rely entirely on reviews. Not helpful when there are only two. Booked a pretty nice villa in Crete for quite a sum of money. We looked on Google Earth to check it out and saw an empty plot next door. We asked the owner and they said the next-door villa was finished. When we got there it was still a building site! And there were a few other issues. When I called Vrbo they said it was absolutely nothing to do with them.

My parents paid a lot of money for a villa in Majorca but a lot of things didn’t work and it was passed it’s best. If you are spending a lot of money you expect everything to work including the coal bbq. When explaining the issues the house manager lied and said it was all working. They will not publish any bad reviews. Only good. Awful company

Absolutely disgusting. They market themselves as some kind of luxury alternative to Airbnb but they are anything but. The property we booked was not only not as advertised (e.g. an appartment —which I had actually filtered out — and not the villa promised), it was absolutely filthy. I can't believe how unclean. And whenever I contact Vrbo support they don't offer to do anything about it. Our holiday is ruined. It doesn't feel like a holiday when you're staying in an absolute dump. I would rather be at home.