Vrbo Opiniões 268

Vbro has scam rentals.
I ordered a house in Croatia, registered the credit card in the order form, shortly after I got email from someone posing as agents for the house owner asking me to pay the full amount pr bank.
Fortunately I found a warning in Trustpilot that the agent was a scam and did not pay.
I have reported this to Vbro, no reaction from them, the fake rental is still available on their webpage.
Be very careful if renting a property through Vrbo.

As a new host we listed brand new apartment opposite 18th hole on McCracken Golf and Country Club, property is also currently listed with Airbnb with a number of 5 star reviews only. Subsequently advised by numerous VRBO advisors property had been listed, but when you enter search property cannot be located or shows up on mapping. This has gone on for a week now and still no resolution, so it’s a shame that stayz and VRBO customers cannot access, will ask to delete from VRBO and keep property on Airbnb only. This is the only brand new apartment 100 meters from Golf Club, 900 meters from beach, such a shame VRBO letting opportunity for the accom to be listed. No action, no communication, no care.

When someting goes wrong they don't help. I had a few niggles with a House I satyed in Asserac Pen Be. Owner asked for money on arrival for two sets sheets (150EU !) Cat in property and all wardrobes etc locked so we had to live outof suitcase... minor niggles really but when I called VRBO to ask why the 150 EU wasnt on website they said some people takes sheets on holiday, .. I agve up- clearly didnlt wnat to help .. maybe you contact property owner or leave an honest review. they wouln't contact porperty owner for me, All I wanted was for the bedding. wardrobes and cat situation to be on the website so others know before booking nut no thats too much to ask ! Issue is reviews go straight to property owner before publishing and i suspect they will never be published. Avoid

Total scam. We paid for a house that didn’t exist. The guarantee Vrbo provide means they only help you 3 days before you are due to start your stay. They are so slow that after 8 calls and 6 messages we still did not get an answer on time I.e. the day we were supposed to stay in the house we’d booked. So we had to find (and pay) for alternative accommodation. Will we ever get our money back?!

Booked a property in Puerto Rico in Feb for April visit. I received confirmation about booking and everything was good until a week before travel. The property manager said they don't have property available and when I said I was disappointed she canceled reservation. VRBO's customer service said they can help us find another property but there were slim pickings. All similiar level properties were either gone or much expensive. Vrbo wouldnt cover the difference and there help was not really any help. So I booked on Airbnb. Since I didnt stay at the property, Vrbo wouldnt even allow me to share my experience about the property with other customers.

Utterly rubbish company. Their support staff don't know their job and can't or won't help you.

VRBO manages a holiday rental which I've had since 2006. I was originally with Holiday Rentals, this was taken over by HomeAway and service was still good, now VRBO have taken over it is so disappointing with very poor communications and support for owners. Without us they would have no business, I cannot imagine how it is for the poor travellers.
Everything is about the money for them and they manipulate the owners to perform like circus animals in order to gain Premier Host position but the hoops they require us to jump through are many and they can punish us by removing our premier host status if we disappoint them by not accepting every booking. An example is if a guest doesn't meet our minimum booking period with their request and we have to decline it they cancel the Premier Host status!

I have just looked up VRBO as wanted to book a villa in October for turkey but reading the reviews I don’t think I can take the risk it’s a shame because the website looks so good and easy

DO NOT BOOK THIS VILLA.
Suitable only for drunken hen and stag parties at a push !!!! Basically from the minute we arrived for our 1 week stay it was apparent it was not as advertised,
DIRTY POOL.
JACUZZI NOT WORKING.
FILTHY SUNBEDS.
CRACKED TILES ALL AROUND.
LOOSE TILES IN OUTSIDE SHOWER.
RUSTY GYM WEIGHT BENCH.
MOULDY EXTERNAL WALLS.
CRACKED AND DANGEROUS CONCRETE FASCIAS.
DATED AIR CON.
DIRTY COOKER.
AIR CON PRE SET BY OWNERS.
TV CHANNELS LOCKED.
WIFI USELESS.
TABLE TENNIS TABLE DATED ALONG WITH BATS NO BALL.
POOL BALLS STUCK INSIDE TABLE.
RIPPED SOFA.
DIRTY KITCHEN CUPBOARDS.
DATED DECOR.
OLD BROWN LINEN.
STAINED MATTRESS,S.
TOLD NOT TO OPEN WINDOWS
ON ARRIVAL.
LATER TO FIND OUT THEY ALSO COME OFF IN YOUR HAND.
NO BINS OR MATS IN BATHROOMS.
NO CHANGE OF LINEN AND
NO HOUSEKEEPING DURING STAY.
ONLY 2 EN-SUITES.
2 X DOUBLE BEDROOMS WERE JUST A DOUBLE BED AND WARDROBE IN ROOM WITH NO WINDOW.
IF IVE MISSED ANYTHING IM SURE MY FRIENDS WILL ADD THEIR OWN THOUGHTS.
although some 3 of the above were rectified it took 2 to 3 days .
AGAIN DO NOT BOOK THIS VILLA
Photos as evidence but unable to share

bad villa in benidorm. Never stay at Medstar Villa

Property was mis-represented. Bathroom was not functional - sign posted on arrival not to use it. Condition of bathrooms were terrible...full renovation required. No lock on door - when previous traveller complained and owner said it had been 'taken care of'. Deep clean required. Grimy-not to any acceptable standard. VRBO did not support us as traveller. Owner on vacation was in contact but they could not rectify condition of property as full reno needed.. Request to be re-situated ignored by VRBO. Owner refunded at their own discretion £17 per day...as if that made any difference to us. Insulting. With VRBO you are not guaranteed any degree of cleanliness or good repair. Purely at the whim of the owner who may or may not care. Will never use VRBO again and advise others to use another vacation rental platform and to review terms very closely before booking. VRBO told us they were there to help us but they did not. We have followed up with VRBO since our return and they listened to the complaint we have not heard anything back from the since. Clearly they do not care about the traveller experience...only the homeowner.

We booked our holiday property in France via the Vrbo web site in February. We paid the initial deposit and received immediate confirmation that the booking was confirmed so committed to the necessary travel arrangements. We settled the balance of the rental early, in April, and received further confirmation that the booking was confirmed but when we subsequently attempted to contact the host for arrival instructions we had no success. It appears that the property has changed ownership. Vrbo were informed and initially promised a substitute rental as good as or better than the original. However, they introduced several delays (to make contact with the host, to search for an alternative, etc.). Three weeks from start of holiday and Vrbo have terminated the conversation. No refund, no rental property.

Vrbo have no clear complaints procedure, and it's clear why. They have no intention of supporting the customer. I paid in full to a host, who then pulled the property as a listing and sold it (without telling me) even though I was due to stay in it. They did not notify me, nor did Vrbo, nor did Vrbo do anything to prevent this situation from arising. Only because I persisted did the host / Vrbo admit the villa was no longer available - they offered no apology. Just refunded money without any care, as though it's just a case of returning money. It's not, it's about trust, transparency, and providing a positive experience. Vrbo has failed to provide any of the above . Now I've had to book with another company - at a higher cost because there is less availability. If I hadn't have chased... we could have turned up and had no where to stay! I would not use Vrbo ever again.

property was poor, filthy and unfit for holiday in South of France,
customer service refund was terrible, on phone for hours getting nowhere arfter spending 1400 pounds it was disgraceful beware!
Vrbo refuse to send me details of my refund I am threatened legal action

The place we booked was absolutely filthy. There were pee stains and pubic hair on and around the toilet. The floor was sticky. The counters had not been cleaned, and still had someone's food on them. Laundry was piled up in the corner of the living room, and laundry still in the washer/dryer (so don't expect to be able to use them). The whole building was overwhelming with the smell of drugs the minute you walk in. The outside of the building had trash all over the place. Nowhere to park (even though I had asked about parking before booking). Even the police chief from my hometown told us to get out of there immediately because it was not a safe neighborhood.

We stayed on the phone with VRBO customer support for 2 hours, and sent them pictures showing the filth. The agent agreed that the place was filthy and unfit to stay in, and agreed for VRBO to put us up in a hotel for 1 night... HOWEVER, they are refusing to refund the money that we paid for this rental that we couldn't even stay in. Stay as far away from VRBO as possible.

I just booked my first (AND LAST) stay with this crowd. Finished paying my bill then I got a message from the host demanding an ADDITIONAL RIP-OFF CLEANING CHARGE. Scamming ...........s. Never again.

Don't bother with VRBO in London. We have been scammed out of 2 deposits on flats that were misrepresented and no response from alleged hosts. VRBO can do NOTHING and won't about deposits or cancellation policy the crooked hosts establish. There is also NO option to write public reviews on VRBO or Expedia about the listing or thievery they are up to. Stay in a hotel instead.

Had a terrible experience last year booking a property that was not as advertised.
Unfortunately, I have just repeated the mistake.
Yet according to Vrbo everything was right about both properties.
Can anyone please tell me just what Vrbo do to justify their fee

Pre booked what I thought looked a pleasant place to stay for a few weeks, after a stressful few years looking after my ill elderly parents. On arrival could not access the key in the lock box because the unit was broken. The taxi man noticed on arrival there was a surveillance camera pointed just at my front door. None for next door. This was not mentioned anywhere in the brochure and ruined the experience.
I needed a normal front door number to receive post, (like a new bank card and letters from my solicitor and estate agent.) The door was mis-numbered and an irate neighbour was bringing my post round, 3 weeks late, which landed through his front door. The landlord said he would fix it, but did not. The tenants next door were dumping their rubbish in my bins. The bathroom had an unpleasant, unclean smell like a gym changing room, the carpets and furniture were stained and grimy. Bought tons of antibac to freshen the place. Very disappointed as I had paid a very considerable amount of money in advance.

Muy mal
Me cobraron por la limpieza del apartamento cuando lo deje limpio. Cuando pido prueba me mandan unas fotos una semana después por lo que pueden haber sido sacadas hace mucho tiempo