Vehicle-Spares.com Opiniões 

165
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Unfortanately i dont like leaving bad reviews but my experience here wasnt good. Initially great response to my queries and ordered a taillight which wasnt cheap but i thought would be better quality.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First item delivered was damaged and a replacement was sent immediately with no quibble. It was a very easy process to place order, I was reassured it was correct for my car and all contact had immedi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This was the 3rd light I was looking at to see if it would fit my car, I contacted them via WhatsApp and they were very helpful in making sure it was the right fit before purchasing, as the previous 2... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I messaged late last night needing a bumper for a job the next day,I had a message back that night,I was able to pick bumper up next day to get the job done.No messing,brilliant customer service and w... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de peças para carroceria

Escrito pela empresa

Vehicle-Spares.com supply the largest range of brand new Car Lights, Wing Mirrors, Bumpers, Bonnets, Wings, Grilles and Trims to customers all over the UK.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

165 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(165)

36 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Sent faulty part and then stopped responding to emails

My part turned up and it was incomplete (vehicle-spares.com confirmed this via WhatsApp when I sent a picture). I then had to chase twice for the return to be authorised, I was then told to cover the cost of sending the part back myself (they should have covered this under distance selling rules as it was faulty). Royal Mail confirmed my return had been delivered, but I received no refund. After waiting almost 2 weeks, chasing twice and getting radio silence, I had to contact my credit card company to get them issue a refund instead.

In the end I contacted this company no less than 5 times about my faulty part, and ultimately I had to rely on American Express to resolve it for me. Really poor service, and I am out of pocket as a result. Avoid.

14 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I didn’t expect anything special when…

I didn’t expect anything special when ordering my bumper, but I was really impressed with the service. The ordering process was seamless, and I loved that my order was checked against my car registration as it gave me peace of mind that I was getting the right part.

Customer service was outstanding. I sent a WhatsApp message in the evening for a tracking update and got an immediate reply. Later, when I called for more delivery info, an employee went to find out more details and called me back within 10 minutes which I really appreciated.

Overall, a great experience - I’d definitely order from them again.

7 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

The speedy delivery the excellent condition the product was in great condition .They also helped me when I was indecisive with the product and the fitmet

19 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Customer Service 10/10

Honestly the best online customer service I have experienced. I’m not a fan of ordering products online especially vehicle parts but vehicle spares made it a really comfortable experience thanks again.

4 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Scams

Invoice VS31569

My colleague ordered a rear bumper for her car Vauxhall Corsa, she place the order on the 27th January 2025, and she still haven't received the bumper, she try phoning with no success, no one answers the phone, the one time she managed to speak to someone, they told her, that she had ordered the wrong bumper. The thing is this bumper was the right one after having it checked our by a car dealer.
They have taken payment for the bumper but still no bumper. I wrote them a letter giving them a deadline, in which to deliver the bumper or refund the money. The deadline is today and still no reply or correspondence. It is clear that this so call company is a scam. They have taken advantage of a female and stole her money, we have the invoice of proof of payment, and we shall also inform the bank of this scam. We are going to inform Trading standards and take it from there. Scams.

27 de janeiro de 2025
Opinião espontânea
logótipo da Vehicle-Spares.com

Resposta da Vehicle-Spares.com

Hello,

I would like to bring to your attention that the information you have stated is not entirely correct. When the order was placed, the customer kindly included their vehicle registration number. When this happens we go over and above to check the fitment of the part is correct to the vehicle. Unfortunately this part was incorrect for the vehicle after checking directly with Vauxhall. We made multiple attempts to contact the customer by phone and email and were unable to reach. We always leave an order open up to 30 days in the hope that the customer will then get in touch with us.

The order was then scheduled for refund and was refunded 2 days before your review.

So just to be clear, we have not stolen anyones money, we are not scammers, we are just thorough when it comes to ensuring our customers receive the right parts.

Vehicle-Spares.com Team

Classificada 5 em 5 estrelas

Prompt and efficient service

Prompt and efficient service. Wish all companies were like you.

4 de fevereiro de 2025
logótipo da Vehicle-Spares.com

Resposta da Vehicle-Spares.com

Thank you for your review Graham! Great to hear we ticked all the boxes. All the best!

Vehicle-Spares.com Team

Classificada 5 em 5 estrelas

Quick delivery

Easy to order and kept up-to-date with quick delivery. Will order again from you, very happy with the service.

27 de janeiro de 2025
logótipo da Vehicle-Spares.com

Resposta da Vehicle-Spares.com

Thanks Andrew! We look forward to doing business with you again soon.

Vehicle-Spares.com Team

Classificada 5 em 5 estrelas

I ordered my part online and it was…

I ordered my part online and it was ready same day. I picked it up an hour or so later. Quick and prompt service, I definitely recommend Vehicle-Spares

29 de janeiro de 2025
logótipo da Vehicle-Spares.com

Resposta da Vehicle-Spares.com

Hey Johnny! Thanks for the review. Glad we could help you out quickly.

Vehicle-Spares.com Team

Classificada 5 em 5 estrelas

Good service

They responded quickly, gave good advice, the part arrived promptly and was the correct fit for my car at a reasonable price - recommended

27 de janeiro de 2025
Classificada 1 em 5 estrelas

Bonnet turned up bent

Bonnet turned up bent, courier left out side my property against the wall no signatures as no one was there as had to take my wife to hospital, they offered an insulting £60 refund, but admitted they could tell the damage had been done by courier, now won't resolve or respond, never use them

15 de janeiro de 2025
Opinião espontânea

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