My shoes did eventually come. But they took nearly 3 weeks and the communication was awful. Despite looks, it's actually a French company with products shipped from France. This made me concerned the... Ver mais
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Leia as opiniões dos outros
Item arrived as described and site prices are good. Don't cover VAT on UK purchases which wasn't particularly clear but had been expected from other review and is in their FAQ. Courier (Parcelforce)... Ver mais
I ordered the part I needed based on the description and more importantly the image, the item that arrived with not what was in the image, nor reflected the description. Email Velo-Store and after se... Ver mais
Received new 2026 MET Trenta 3K Carbon MIPS helmet. It took some time to get it, but this was expected since it was coming from France. The price point made it worth the wait. Will definitely do more... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The best bicycle brands at low prices all year round. Vélo-Store fast delivery. Road, MTB, Gravel, BMX and Urban equipment on Vélo-Store. Express delivery. Secure payment.
Informações de contacto
França
- velo-store.shop
3,4
Aceitável
107 opiniões
Pede aos clientes que escrevam opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Satisfied
The product I bought is as expected for a very attractive price. The box my order was delivered in was in rough shape, though, so maybe be careful about which shipping service you choose, if you order a delicate item (which I did not, so no issue for me).
27 de agosto de 2025
Resposta da Velo-Store
Good morning,
We are pleased that you found your experience satisfying and we would be delighted to receive further feedback on how we can further improve our service.
We hope to satisfy you again soon,
Have a great day and see you soon! 😀
The Spacefoot Team
Very fast shipping to the States and an…
Very fast shipping to the States and an amazing staff! I will be ordering again from them particularly.
20 de agosto de 2025
Resposta da Velo-Store
Hello Robert,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
love the slick feel..😊
you have the tire that I really need ..and at a good price..I wish I lived in France then the delivery time would be way shorter..😁
18 de julho de 2025
Resposta da Velo-Store
Hello John,
We're delighted that you like our products and thank you for your positive feedback. Please know that we do everything in our power to offer you the most competitive prices.
We're delighted that you enjoyed your experience.
We hope to see you again soon!
Have a great day 😘
The Spacefoot Customer Service Team.
I could only find this bike computer…
I could only find this bike computer internationally, but their service was 100% better than three failed domestic purchases. Hope to install and try out this item soon.
26 de junho de 2025
Resposta da Velo-Store
Hello Randal,
Thank you for your positive feedback! We are delighted to hear that you are satisfied with your shopping experience and with our products. Your satisfaction is what drives us to offer you the best collections. Come back soon to discover what's new ;)
Have a nice day! 😀
The Spacefoot customer service team
Great price point and was a rare item…
Great price point and was a rare item that they had in stock .
Great to deal with
Highly recommended
Delivery/Carrier very slow but not the fault of the seller but would be nice to be able to select and pay a higher price for a faster delivery
30 de maio de 2025
Opinião espontânea
Resposta da Velo-Store
Hello,
Thank you for your positive feedback. Rest assured that we are doing everything possible to offer you the best products at the most competitive prices.
We're glad you enjoyed the experience.
Hope to see you again soon!
Have a great day 😊
The Spacefoot Customer Service Team
Resposta da Velo-Store
Hello ,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day!
The Spacefoot Customer Service Team
no accurate timeline on shipping
no accurate timeline on shipping, difficult to track
7 de março de 2025
Resposta da Velo-Store
Hello Mister McKay,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to solve your problem and bring you satisfaction we have sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com (again specifying your order number).
Have a great day,
The Spacefoot customer service team
Resposta da Velo-Store
Hello,
Thank you for your positive feedback. Rest assured that we are doing everything possible to offer you the best products at the most competitive prices.
We're glad you enjoyed the experience.
Hope to see you again soon!
Have a great day
The Spacefoot Customer Service Team
Pas de.nouvelles depuis 1 mois que j'ai…
Pas de.nouvelles depuis 1 mois que j'ai commandé mon axe de roue alors que le paiement a ete effectué.
Ça sent l'arnaque.
9 de dezembro de 2024
Opinião espontânea
Resposta da Velo-Store
Bonjour Karine, nous sommes navrés d'apprendre que vous ayez rencontré des difficultés avec la livraison de votre colis.
Cela ne reflète pas nos standards habituels. Pouvez-vous nous contacter sur l'adresse customer@spacefoot.com en précisant votre numéro de commande afin de comprendre la situation ? Nous allons également solliciter notre transporteur afin de ne plus rencontrer ce type d'erreur.
Merci pour votre patience.
Bonne journée,
L'équipe service clients Spacefoot
VAR tire levers arrived promptly
The VAR tire levers arrived pretty promptly, esp considering they were shipped from France. Are of great quality as VAR tools usually are.
3 de dezembro de 2024
Resposta da Velo-Store
Hello Stan,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
I'm happy with the product I ordered
I'm happy with the product I ordered. Delivery was faster than I expected for an overseas order. However the packaging was not good and my item arrived a little bent.
28 de novembro de 2024
Resposta da Velo-Store
Hello,
Thank you for your positive feedback! We are delighted to hear that you are satisfied with your shopping experience and our products. It is your satisfaction that drives us to offer you the best collections. Come back soon to discover the new products ;)
We have taken your comments into account and we will strive to make improvements accordingly.
Have a great day! 😀
The Spacefoot customer service team
Resposta da Velo-Store
Hello Rene,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Experience and price very good
Experience and price very good. Worth the longer than normal shipping time since item was shipping from France. Saved over $40 for exact same item from Amazon.
14 de novembro de 2024
Resposta da Velo-Store
Hello Philip,
We sincerely apologize for your negative experience. The Spacefoot team strives to offer you the best, both in terms of products and customer experience. We regret your dissatisfaction.
However, if any of the products subject to return is non-compliant or defective, upon validation by our customer service, you will be entitled to a return with a prepaid label. Otherwise, the return for an exchange will be at the customer's expense as specified in our terms and conditions of sale.
Please feel free to contact us for further information.
Wishing you a good day,
The Spacefoot Customer Service Team
Received a defective item and have had…
Received a defective item and have had ZERO success trying to get authorization to return the item. I guess I am stuck with their JUNK
11 de novembro de 2024
Opinião espontânea
Resposta da Velo-Store
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
From ordering to delivery the…
From ordering to delivery the transaction was easy and fast.
22 de outubro de 2024
Resposta da Velo-Store
Hello Tom, thank you for the support! 💪💪💪
We're doing our best to provide our customers with unforgettable moments. Feel free to try the experience again!
The entire Spacefoot customer service team wishes you a good day 😊
Clueless
When I asked for confirmation the part I received was compatable with original OEM I was told they didn’t know and couldn’t help.
22 de outubro de 2024
Resposta da Velo-Store
Hello Randall,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Received the wrong product and can’t…
Received the wrong product and can’t return it to the UK.
21 de outubro de 2024
Resposta da Velo-Store
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Resposta da Velo-Store
Hello Steve,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Ordered a flashlight that looked like…
Ordered a flashlight that looked like it was arm length in a video, it's the size of a keychain.
23 de outubro de 2024
Opinião espontânea
Resposta da Velo-Store
Hello Žarko,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Excellent prices and fast shipping
Good selection, excellent prices and fast shipping. Highly recommended, will shop here again.
23 de setembro de 2024
Resposta da Velo-Store
Hello Tom, thank you for this review!
It's very encouraging for the Spacefoot teams!
And especially, thank you for noticing the quality-price ratio we strive for every day!
Customer satisfaction is one of our priorities! 😀
The Spacefoot Customer Service Team
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