Many thanks to Steve Brown at BMW Motorrad Sunderland for easing me onto a new bike. The whole process was very smooth and efficient. No pressure, but straight forward honest answers to all my quest... Ver mais
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Many thanks to Steve Brown at BMW Motorrad Sunderland for easing me onto a new bike. The whole process was very smooth and efficient. No pressure, but straight forward honest answers to all my quest... Ver mais
A empresa respondeu
Purchased my first bike from Vertu Honda Stockton store. Absolutely love the bike and the service was top quality. Curtis was really helpful and brilliant throughout the purchase of my bike! Everythin... Ver mais
A empresa respondeu
Michael in Motorcycle Sales made my experience in purchasing a Honda GB350S very easy. Luckily they had a used bike for sale which I was offered a test ride which I accepted. I ordered a new bike whic... Ver mais
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Just collected my used BMW R1250 GS from Vertu Exeter and the service was excellent. Tom kept me informed throughout the whole sales process and it was a pleasure to deal with them.
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I recently purchased a BMW S1000R from BMW Motorrad Rotherham.
I dealt with Mikey through the whole process. Which was very quick and efficient throughout from enquiry day, straight through to the day I collected the bike.
5 stars all round, for a hassle free purchase.
Thank you very much BMW Rotherham and a special thank you to Mikey.

Resposta da vertumotorcycles.com
I had my bike serviced on a Tuesday, during this time the staff were welcoming and made sure I had a coffee.
While I waited I spoke with Ian King whom I've dealt with before and expressed an interest in trading in for an upgrade. He understood exactly what I wanted and provided a quotation to suit.
Fortunately they had exactly what I wanted in stock and they expedited all the paperwork in a professional manner.
I collected my new bike on good Friday, even though it was a bank holiday Ian was there to make sure everything went smoothly.
A five star transaction.
Thanks Ian
Ian King at Grantham was very helpful
And professional when buying my GB 350S
I bought a R 1200 RT off Steve Brown recently. He was very professional and friendly from start to finish. He was very knowledgeable about the bike and kept me up to date with excellent communication and photos which I appreciated. The photos he sent were excellent and the bike and has more than exceded my expectations. I will certainly be a returning customer as the service I received was faultless. Thanks Steve

Resposta da vertumotorcycles.com
Fantastic service Micheal Shaw and team give it 100% great service

Resposta da vertumotorcycles.com
Rob Fleming dealt extremely well with every issue when I bought my bike. Third one I have bought from Boldon BMW and would recommend them to anyone.
From start to finish my experience was excellent. I was greeted by Luke who was friendly, very knowledgeable and put me at ease in order to acutely describe what I was looking for. From sorting out my test ride and all the way through to picking up my new Honda he was brilliant . I would strongly recommend anyone to pop over to Stockton Vertu Honda if they are looking for a new or used bike .

Resposta da vertumotorcycles.com
The experience from start to finish was amazing, super confident and great communication from Adam the sales representative. All the staff are polite and friendly just the place to buy sell your bike . Thanks guys for the the whole experience

Resposta da vertumotorcycles.com
The total friendly service and professionalism from start to finish and a great deal! Thank you everyone! 🤩

Resposta da vertumotorcycles.com
I recently bought a BMW S1000RR from BMW Motorrad Rotherham and had a great experience.
Michael was excellent — honest, straightforward, and never pushy. He took the time to work through the deal with me properly and made sure everything made sense, which I really appreciated.
Also a big thank you to the driver who delivered the bike — I didn’t catch his name, but he was excellent. Very friendly, professional, and really helpful explaining the bike’s features. The handover was smooth and well organised.
Overall, a stress-free process from start to finish. Really happy with the service and the bike, and would definitely recommend.

Resposta da vertumotorcycles.com
Fantastic service from Neil and the team at Ducati Sunderland. My dealings with Neil were nothing short but a pleasure, he’s very straightforward and I wouldn’t hesitate in recommending purchasing a bike from him or anyone at the dealership!

Resposta da vertumotorcycles.com
Dave Atkin is a great salesman at Grantham Honda and easy to talk to and very helpful great person

Resposta da vertumotorcycles.com
Just bought a bike from Vertu and these guys know their stuff as well as their customer service! All conversations were hassle free and positive. No hidden agendas, forthright with what they can and can't do, but in a considerate envelope!

Resposta da vertumotorcycles.com
Recently bought my 2nd bike from Vertu BMW Motorrad Sunderland. I dealt with Rob Fleming who provided a 5* customer service experience from start to finish. Promptly resolved any queries both during and after purchase. Can't recommend Rob enough, certainly an asset to Vertu and will be knocking on his door for any future purchases.

Resposta da vertumotorcycles.com
Third new bike off this dealership . Steve Brown handled all sales in the same manner . Straightforward transaction and very professional . Helped me through bike choice and option and located a bike that he delivered within 7 days . Helped me through transfer of private plate and all changeover . Steve kept the new bike excitement going through pictures of the bike as it arrived and again the day before collection. Even booked first service on collection day to make sure I was booked in ready for the Summer . Well done Vertu and thanks Steve .👏👏👏

Resposta da vertumotorcycles.com
Absolutely fantastic.
Robert Fleming all I can say is thanks for your time, patience, and five star service , couldn’t be more happy!
Picked up a used 1250gsa yesterday what a machine looked new! 6 hour ride back home did miss a beat. Would highly recommend using them .

Resposta da vertumotorcycles.com
Unsafe bike delivery and poor handling of a serious issue.
I bought a brand new Ducati from Vertu Motorcycles, and within a few metres of first moving it—at walking pace on a dry road—the front tyre suddenly slid out, causing a fall that left me with stitches, bruising, and over £1,600 of damage to the bike.
Despite repeatedly asking, I was given no tyre pressure readings, no PDI evidence, and no explanation for how a brand new motorcycle could lose grip like that. My messages were read but ignored.
The dealership’s response included inaccurate statements and avoided addressing the core safety issue. Instead of investigating, they focused on irrelevant comments and even advised me not to contact my insurer.
A new motorcycle should be delivered in a safe, roadworthy condition. In my case, this clearly did not happen, and the follow up was extremely disappointing.

Resposta da vertumotorcycles.com
It's the second one of the same model that I've had and I'm thrilled with it

Resposta da vertumotorcycles.com
Chris and team have been excellent to deal with. Outstanding communications and a real attention to customer care. Would easily recommend.

Resposta da vertumotorcycles.com
Neil was superb throughout the full process. Would defiantly recommend these guys to purchase a new bike from. The full process was seamless with Neil going above and beyond.

Resposta da vertumotorcycles.com
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