Great customer care and a very efficient service from the call handler Nicola when I was reporting my repair. Excellent service ! Thank you. ⭐️⭐️⭐️⭐️⭐️ FN. My repair was carried out by two extre... Ver mais
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Vico Homes customer service are always very helpful and lovely to talk to. Craig the electrician came to fix my bathroom fan, he was very respectful of my home, friendly, cleaned up after himself &... Ver mais
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Tried since 09,00 to get through to speak to someone and didn’t succeed until the afternoon possibly a fault on the line
A empresa respondeu
Amazing service from Vico Home! I was expecting the blockage issue might take all day to sort out, but they arranged help incredibly quickly and the tradesperson arrived within an hour of registering... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Vico Homes, formerly known as WDH, is the leading provider of homes with positive impact, with over 32,000 homes across Wakefield and the north of England. Our vision is to build better futures and vibrant communities through providing safe, warm homes and supporting people to live healthy, fulfilled lives.
Informações de contacto
Merefield House, Whistler Drive , WF10 5HX , Castleford , Reino Unido
- 0345 8 507 507
- contact@vicohomes.co.uk
- vicohomes.co.uk
4,3
Excelente
242 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Engineer very nice and polite new his…
Engineer very nice and polite new his job fixed the boiler for us
15 de dezembro de 2025
Opinião espontânea
Resposta da Vico Homes
Thanks for your great feedback, Paul Craig, and we're happy that you're pleased with how we've dealt with the gas repair in your home
Amazing work ben went beyond for us…
Amazing work ben went beyond for us this morning took his time an explained to us what to do if it happens again with the trip switch and changed the bracker an the wire an a plug socket that was tripping the switch. Also put us new bulbs in for us brilliant guy had time for us. I would give him 10 stars if there was.
15 de dezembro de 2025
Opinião espontânea
Resposta da Vico Homes
Thanks for your great feedback, Sarah Sibary and we're happy that you're pleased with how we've dealt with the Electrical repairs in your home
Unfortunately last Tuesday my mum…
Unfortunately last Tuesday my mum suffered a heart attack but thanks to the quick response from the warden steph and her calling an ambulance she got the treatment she needed very quickly, which contributed to her starting her recovery i cannot thank steph enough for her quick response.
14 de dezembro de 2025
Opinião espontânea
Resposta da Vico Homes
We're so happy to hear that your Mum is recovering and that we were able to help so quickly. Thank you for your kind words, Les Milnes.
The boiler engineer arrived super quick…
The boiler engineer arrived super quick and solved the issue with the boiler not working and the low water pressure issue in this area
14 de dezembro de 2025
Opinião espontânea
Resposta da Vico Homes
Thanks for your great feedback, John Butler. We're so happy to hear that you're pleased with how we've dealt with things for you.
Liars
They are just liars who don't have a clue what they are doing , record your calls , and if u can get hold of anyone phone with a diff number watch that work , I'm at risk of getting petrol out in my letter box and my dog stole to be a bait dog in dog fighting and they can't even remember my name
10 de dezembro de 2025
Opinião espontânea
Resposta da Vico Homes
Hi Jezz
We’re sorry to hear that you're unhappy with your experience with Vico Homes so far and we’d like to talk to you to understand more about what’s gone wrong and help resolve the problems you’re having. If you’d like to talk to us, please call 0345 8 507 507. We’ll do what we can to help you.
Resposta da Vico Homes
Thanks for your great feedback, Karen Lilley . We're so happy to hear that you're pleased with how we've dealt with things.
WDH/Vico Homes was a caring landlord. Not now.
Bye not taken away there carelink service after I went full blown into getting a key safe fitted.
7 de dezembro de 2025
Opinião espontânea
Resposta da Vico Homes
We’re sorry for the disappointment caused by the closure of our Care Link service. Changes to funding and a wider review meant we had to make this tough decision. We’re supporting all affected customers with information on how to find another provider on our website - www.vicocarelink.co.uk
Good work
The service was 100%the plumber and electrician were polite and pleasant i felt bad calling at 2am in the morning but they done good job much appreciated Vico homes for your quick response
Kind regards
K.Dean
6 de dezembro de 2025
Opinião espontânea
Resposta da Vico Homes
Thanks for your great feedback, Kathleen Dean. We're so happy to hear that you're pleased with how we've dealt with things for you,
Resposta da Vico Homes
Thanks for your great feedback, Paul Pickersgill
Trades person very polite and helpfull.
3 de dezembro de 2025
Opinião espontânea
Resposta da Vico Homes
Thanks for your great feedback, Ted.
I have always had helpful people who i…
I have always had helpful people who i have spoken with they all do an excellent job thank you
2 de dezembro de 2025
Opinião espontânea
Resposta da Vico Homes
Thanks for your great feedback, Anne Graham
Kept me informed what the problem was…
Kept me informed what the problem was and what he was replacing in the boiler. Very pleased .
2 de dezembro de 2025
Opinião espontânea
Resposta da Vico Homes
Thanks for your great feedback, Gail Kenworthy and we're happy that you're pleased with how we've dealt with the Gas repair in your home
Ben was very polite
Ben was very polite, went out of his way to sort other little things we had issues with.
1 de dezembro de 2025
Opinião espontânea
Resposta da Vico Homes
Thanks for your great feedback, Ewan. We're so happy to hear that you're pleased with how we've dealt with things for you.
Pipe blockage
Very prompt to attend my query, also both contractors were very polite and knowledgeable.
28 de novembro de 2025
Opinião espontânea
Resposta da Vico Homes
Thanks for your great feedback, Angela Cooper. We're so happy to hear that you're pleased with how we've dealt with things for you.
Resposta da Vico Homes
Thanks for your great feedback, Alan Eastwood
Own up to their fualts
Own up to their fualts
Help a little more
Understand the problems arising
28 de novembro de 2025
Opinião espontânea
Resposta da Vico Homes
Hi Amy Devonport
Thank you for your review. We'd like to hear more from you about your comments, so please call us on 0345 8 507 507 or contact us through our website www.vicohomes.co.uk
5 star , very polite work men
Come after a hour of calling , fixed the plumbing issue, cleaned all mess that was made, very polite very helpful, very respectful x
27 de novembro de 2025
Opinião espontânea
Resposta da Vico Homes
Thanks for your great feedback, Elisa Corr. We're so happy to hear that you're pleased with how we've dealt with things for you.
Electrical test
Electrician Ben Bradley came out this morning from vico homes 5 year check fantastic service very well mannered lad job was done without any fuss very clean and tidy thankyou very much.
27 de novembro de 2025
Opinião espontânea
Resposta da Vico Homes
Thanks for your great feedback, Kevin Halliday. We're so happy to hear that you're pleased with how we've dealt with things for you.
Very nice well mannered trades man…
Very nice well mannered trades man worked quick and finished the job well 👍
27 de novembro de 2025
Opinião espontânea
Resposta da Vico Homes
Thanks for your great feedback, Angie Proverbs. We're so happy to hear that you're pleased with how we've dealt with things for you.
Work men can only do what they are told to do
Was a nice young chap that came, I reported it because there was no compression and needed adjusting, he as made the handle tighter, and glued the door were it cracked,
When the painter came out, they said a new door was needed,and they had been told to fill cracks in and paint over them. The cracks are still there
26 de novembro de 2025
Opinião espontânea
Resposta da Vico Homes
Hi Alan Goodridge
Thank you for your review. We'd like to hear more from you about your comments, so please call us on 0345 8 507 507 or contact us through our website www.vicohomes.co.uk
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