VIELACLOTHING Opiniões 

If I could give this company 0 stars I would. The amount of stress I've faced, and time wasted chasing my order is outstanding and 2 months after making a payment, which in hindsight I was pressured into making, I have received no tracking, no order and no dresses yet.

I'll preface this review by saying, if anything changes with the status of my order, I'll be happy to edit this review accordingly.

However, it has been 2 months since I paid for my order, at the time of which, I was promissed shipping within 5-10 business days. Ever since, I have sent the Viela team email after email, receiving empty promises each time.

08.07.26 - enquired re bridal dresses via instagram.

10.07.26 - informed team I am not ready to commit to the purchase yet, and won't be making a purchase at this time.

At this point I was told that the dresses I was interested would be discontinued in the "new season" range and this was my last chance to order them. The team offered that I pay for 1 dress, they ship me 3 sizes to try, and I get to keep the 1 which fits best whilst returning the other 2.

12.07.26 - I paid the invoice for the cost of 1 dress + shipping, and sent the viela team my measurements. "The preparation time is approximately 7-10 business days"

14.07.26 - The team said they had a few extra samples they would like to send to ensure I get the best fit of dress. They sent a second invoice for the cost of another dress (to be paid as a deposit) in order to ship 2 additional dresses. I immediately made the second payment and sent transaction records.

18.07.26 - Viela confirmed the payment and promised shipping in the next week

30.07.26 - I chased for shipping updates

02.08.26 - Viela said package scheduled for pickup between 5th-6th Aug

07.08.26 - I chased again...

10.08.26 - I provided missing information (phone number) 'required for shipping'

12.08.26 - chased again...promised shipping 'soon'

17.08.26 - I chased again

19.08.26 - I chased again, requested refund if order wouldn't be shipped

I received a very apologetic email, promising my package would be shipped tomorrow.

21.08.26 - no shipping information provided, chased again

Promised I would receive tracking information today.

23.08.26 - chased again

24.08.26 - chased again

26.08.26 - chased again

28.08.26 - promised tracking details "promptly"

04.09.26 - chased again

06.09.26 - chased again

Promised tracking tomorrow

09.09.26 - chased again

10.09.26 - chased again

12.09.26 - chased again

14.09.26 - chased again

This is just a quick summary of our communications, and at this stage I am not hearing anything back from the team. In the meantime, the company has announced that they will be dissolving the company and are accepting last orders. I have lost all hope that I will ever receive my order, and will be escalating this with my bank and VTTAT.

Ich bin wirklich sehr enttäuscht von meiner Bestellung. Für dieses Kleid habe ich fast 1.000 € bezahlt und bei diesem Preis eine entsprechend hochwertige Qualität erwartet. Leider ist genau das Gegenteil der Fall.

Das Kleid weist bereits sichtbare Löcher und erhebliche Qualitätsmängel auf, obwohl ich es noch nicht einmal getragen habe. Unsere Hochzeit ist erst im September, das Kleid wurde also lediglich ausgepackt und überprüft. Die Bilder werde ich ebenfalls hochladen, damit sich jeder selbst ein Bild vom Zustand und von der Verarbeitung machen kann.

Besonders enttäuschend finde ich den Umgang mit meiner Reklamation. Ich habe den Verkäufer direkt kontaktiert und die Mängel geschildert. Trotzdem wurde mir weder eine Rückerstattung noch ein Umtausch oder eine andere angemessene Lösung angeboten.

Wenn ich eine solche Qualität erwartet hätte, hätte ich deutlich günstiger auf anderen Seiten bestellen können. Für fast 1.000 € ist dieser Zustand für mich absolut nicht akzeptabel.

Ich werde die Angelegenheit nun auch rechtlich prüfen lassen. Gleichzeitig möchte ich meine Erfahrung öffentlich teilen, damit andere Kundinnen, die überlegen, hier ein Kleid zu bestellen, wissen, welche Erfahrung ich gemacht habe. Die Fotos sprechen meiner Meinung nach für sich.

I had followed this brand for a long time on Instagram and thought they seemed reliable. The initial consultation with Joana gave me no reason to doubt them - she was attentive, helped brainstorm fits, and laid out a clear timeline of how everything would be ready, pressed, and packed two months before the wedding. So I didn't think twice about ordering. Sadly, like many others, I didn't check reviews;

In April, Joana requested the final payment, stating the dress was nearly ready for handover. That was the turning point where things started going entirely off track.

Instead of final delivery, I was subjected to at least five additional measurements because Joana kept introducing unagreed, random design changes. At times, it genuinely felt like she was handing me someone else's garment to try on. The dress was consistently far too large, and most of the "fixes" were necessitated entirely by her creative design inventions rather than my measurements.

The veil I ordered met a similar fate. In April, it was supposedly almost finished, but it suddenly vanished into limbo. The excuses piled up: first, they were busy constructing the fastener; later, she claimed she didn't have enough fabric. When I finally received it, it had no fastener at all, making it obvious that no actual work had gone into it for months.

Our original agreement was to collect the dress at the end of May, two months before the wedding, leaving room only for minor adjustments if needed. Two weeks before the big day, I was handed the dress in an AliExpress-style parcel right in the middle of the street. It was too small and featured loose stitches, so it needed fixing. To do that, I had to go with Joana to a random atelier on the other side of the city. Finally, that atelier managed to fix it a bit based on my measurements, but it was still a bit too tight, and they didn't have enough material to loosen it more. I received the dress in a small garment bag, completely unpressed or anything. To top it all off, after taking the dress home, I noticed it had several spots, so I had to clean it right before the wedding.

Even though I ended up feeling good in the dress on the big day, it was really not the perfect dress and was far from worth all the stress and money.

It is a relief to see that they are shutting down so other brides won't have to endure this unnecessary stress, uncertainty, and financial loss.

Techniques commerciales agressives et mensongères sur les réseaux, avec des publicités récurrentes comme quoi les promos s'arrêteraient le soir-même (ce qui est toujours faux).
Je dois donc avouer m'être fait bien avoir par leurs techniques, puisque j'ai passé commande avec l'envie d'un manteau sur-mesure. Au final, la marque vous envoie en première intention un manteau 'échantillon' qui ne correspond absolument pas à notre taille. J'ai également reçu une écharpe qui ne ressemblait en rien aux photos montrées sur le site. J'ai retourné les articles en mars, je n'ai toujours pas été remboursée, alors que ma commande valait presque 400€ ... je ne recommande absolument pas.

I’d known about this brand for a long time; it seemed reliable, so I didn’t think twice about ordering my wedding dress here as soon as I saw the discounts. It’s such a shame. At first, everything seemed fine; the owner, Joana, still had a studio where I tried on sample dresses, she gave me advice, and she seemed quite invested in the process.

The problems started when it came time to pick up the dress. We’d originally agreed that I’d come to pick up the dress at the end of May (two months before the wedding), and that it would only be altered if minor adjustments were needed. When I arrived, the dress was far from finished, with loose stitches and not my size. Joana took additional measurements, and we agreed to pick up the dress in a couple of weeks.

And so it began… Appointments getting rescheduled because it was too hot in the studio, or because other clients were changing their plans; suggestions to come to the studio after 10 p.m. because she couldn’t make it on time. Since I couldn’t reach an agreement with Joana, two weeks before the wedding I had to go meet in person with the dressmaker—who spoke neither Lithuanian nor English—and she handed me the wrong dress. When I wrote a long email expressing my complaint, Joana called right away, and we agreed on another pickup time. But when I arrived, I found the door locked—it turned out that Joana had mixed up the dates of our meeting and was in another city.

When the dress was finally delivered, it wasn’t my size—it was so wide across the bodice that my underwear was visible through the back cutout. Joana insisted that the dress was supposed to be that way, but offered to take it in a little if I really wanted her to. After weighing the risk of returning the dress and not getting it back in time for the wedding, I took it to a tailor’s shop that same day, where they altered it within a couple of days.

To sum it up: highly erratic and far too infrequent communication, incompetent planning, constant blaming of circumstances, and a waste of customers’ time. Seeing this pattern of behavior, I had already ordered two backup dresses in advance, which helped me stay calm as the situation unfolded. I advise everyone to avoid, avoid, avoid Viela Clothing at all costs.

P.S. It’s a real shame I didn’t read the reviews on rekvizitai.lt (MB Viela Apranga), but it seems the positive reviews are fake :)

I am still waiting for my refund. The company repeatedly promises new payment dates and partial refunds, but none of these promises have been fulfilled. At the same time, they ask customers not to post negative reviews while failing to meet their own deadlines and do not act. I will happily revise my review once I have received the refund. Until then, the payment continues to be delayed without any clear resolution.

SCAM!! I ordered a wedding dress for 600 euros. The quality was horrible - cheap fabric, ugly fit, absolutely not a proper wedding dress, nothing like the picture and definitely not worth 600 euros.
I sent it back immediately and have never gotten a refund. Just a bunch of empty promises.
Please do not do the same mistake I did.
Having this experience with something that should be so joyful as a wedding, was very stressful and this is a lot of money. I also payed a lot for sending it back.
If this has already happened to you, I recommend contacting your bank as soon as possible. Sometimes they might help. I might get my money back through them.

They answered fast and the quality were so good. I’m really happy and satisfied with the dress that I received! The dress was lovely and really recommend!

It was a very bad experience to order a dress from this brand. After bad communication for months (i always had to reply multiple times before getting an answer), the dress arrived and did not fit. I returned the dress and never got my money back (we are a couple of months later)... This is really not okay. After sending them (again) multiple messages about this, they don't respond or they respond late saying that they will refund it but then weeks go by without any money back. Really, I would recommend to not order on this website.

Beautiful dress and great service!

Unfortunately, the entire purchasing experience was not pleasant, and even now, eight months after ordering the coat, I am still waiting for the 40% refund promised at the time of purchase.

Long story short: we exchanged over 80 emails from the beginning to today. First, the coat was not delivered at all. Then, after writing, it was delivered way after promised. The company is not respecting the deadlines or promises.

I like the coat; however, due to all the trouble I went to get it and now the money not being returned, I cannot recommend the company.

I returned my dress within the return period, and VIELA confirmed in writing that they had received my return and that my refund would be processed. Despite multiple follow-up emails and being promised that the refund would be made shortly, I have still not received my money (€283).

Unfortunately it never led to a solution. Instead of issuing the refund, I was repeatedly told to wait. As a customer, this is extremely frustrating and unacceptable.

I cannot recommend this company based on my experience. If you order from VIELA Clothing, be aware that obtaining a refund will become a very difficult and lengthy process.

Mon expérience avec VIELA dure depuis septembre et a été extrêmement décevante.

J’ai d’abord reçu le manteau d’une autre cliente et j’ai dû attendre que le mien arrive. Lors de la commande, on ne m’a demandé que ma taille et non mes mensurations, ce qui fait que le manteau est arrivé beaucoup trop grand. En revanche, je reconnais que la qualité du tissu et des finitions est très bonne.

Pour s’excuser, on m’a promis une écharpe offerte que je n’ai jamais reçue.

Nous nous sommes ensuite mis d’accord sur un remboursement de 100 €, mais malgré plusieurs promesses, plusieurs dates de paiement et l’envoi répété de mes coordonnées bancaires, je n’ai jamais reçu cet argent. Après des mois d’attente, on m’a finalement expliqué que l’entreprise rencontrait des difficultés financières et on m’a proposé un avoir à la place.

Une très belle qualité de produit, mais malheureusement le pire service client que j’aie connu.

Ordered Nov 2025, refund approved Feb 2026, still not paid as of July 2026 — 9 broken promises

I placed an order with Viela Clothing in November 2025. In January 2026, I returned one of the items in line with their return policy. On February 23, 2026, Viela confirmed in writing that my refund of over €1,000 had been approved and was being processed, with payment expected within 7–8 business days.
That was over four months ago. Since then, I have received a new promised date almost every few weeks, every single one of which was missed:

Feb 23: refund "processing," 7–8 business days
Mar 20: first installment "still pending"
Late Mar: "full refund between March 27–30"
Apr 15: "rest installments scheduled from next week"
Early May: "finalized by May 5–6"
Mid-May: "refund schedule will begin May 12–15"
Early June: "payment processing will continue June 4–5"
June 11: another confirmed date, missed
June 17: another confirmed date, missed
June 22: "final details confirmed tomorrow" — no follow-up ever came

Each time, I received an apologetic email citing "operational and financial difficulties," a reassurance that my case was a "priority," and a brand new date. When I raised the possibility of legal action, Viela responded by acknowledging full responsibility for the delay in writing and offered a complimentary gift card as a "goodwill gesture" — but still without an actual payment or a binding date.
As of this review, I have not received my refund. I have a full written record of every promise made and broken. I would strongly advise against ordering from this company, especially for large purchases, given the demonstrated pattern of approving refunds and then indefinitely failing to pay them.
I have filed a complaint with the European Consumer Centre and am prepared to pursue the European Small Claims Procedure if this is not resolved.

SCAM!
It has been nearly a year of me waiting for a refund for a product that it doesn't look like they ever intended to send.
Avoid like the plague, I advise any other people who have had bad experiences with this company to report them to the VVTAT, the Lithuanian consumer complaint agency.

SCAM !

Initially, I ordered a dress with a guaranteed delivery of "10 days," but it only arrived in November—2 months later.

I thus returned the dress, yet despite countless emails and broken promises—each one claiming, "We are very sorry, you will get an update by [date and time]"—I have still not received my refund, more than 4 months later !!!

This is an outrageous and completely unacceptable experience, especially for a dress costing 620 euros. Dealing with these people has been incredibly stressful, frustrating, and a blatant scam.

I strongly urge everyone to stay far away from this website. Do not risk your money or your time!

I was looking for a minimalist, lightweight dress, and it turned out there weren’t that many options like that on the market. But once I discovered Viela, I immediately found exactly what I wanted, and I chose my dress on the very first try.

Thank you so much — the dress received so many compliments, and I can’t even describe the comfort. I danced the whole evening in it and felt amazing throughout. ✨

Thanks Viela for my dream wedding dress! I really loved how I looked during my special day. I received lots of compliments as well. Even though I bought the dress only few weeks before the wedding from the sample sale, the Viela team managed to adjust it on time to fit me perfectly.

They are scam. The quality of their products is low and they are expensive. I went through the process of refund (l paid return fee)after six month of returning the parcel they still haven't proceed with refund yet.

Avoid this company! I ordered 5 sample dresses to try on, with an agreement that I could return them if they didn’t fit. However, I received completely different sizes and models than what I had ordered. Communication was very poor and unclear throughout the process so I decided to return everything. The seller delayed collecting the returned items, delayed confirming the return, and after the return deadline had passed, did not refund the money. A new deadline was then promised, which was also missed — the money has still not been refunded. Don't buy anything from this company because it is a total scam.