VIELACLOTHING Opiniões 

Unfortunately this company is a scam. I saw an advert on instagram for a coat I really liked the look of. I emailed the company to ask a few questions around delivery and order process, as I needed the coat delivered by a specific date. The company was prompt in replying and friendly, so I went ahead. The first red flag was that my credit card statement showed the company was registered in Dublin, not Lithuania as I expected.

Fast forward to a few days before the deadline, and having heard nothing I checked in with the company. They reassured me that things are on track, but I had to press multiple times to get a tracking number. This tracking number just led to a DHL website saying a shipping label has been created - but it's clear then that the item hasn't actually been posted.

The time and date goes by with no coat. They offer to send the item to a new address, which I give, and again there is no coat on time. Every time I chased by email, they would give some excuse but it was clear that the coat was not going to come.

I therefore requested a refund, which they agreed to. At first, they tried to get my bank details for a manual transfer which I rejected, and then they agreed to process it on my original card payment. However, this refund never appeared, and each time I chased they would give some excuse like 'the refunds take up to 14 days to process' or 'the assistant didn't process it correctly'. In the end, I had to raise a dispute with my credit card to get the money back.

I would warn against making any purchases from this company. I think that most of the reviews on this website are fake too - most of them have only ever reviewed this company.

EDIT: within 2 days of this review being up, I received 4 emails, 2 trustpilot replies, and 1 defamatory flag of this review from the company. I don't intend to engage in a back and forth with them except to point out that their reply is disingenuous:
- I specifically got in touch with the company in advance to ask about delivery BECAUSE it was christmas and I expected it to be busy. The company agreed to deliver by a specified date. I only provided an additional delivery address because they missed the delivery date they agreed to when I placed my order.
- Importantly, the coat was never shipped. They claimed it was in transit, provided a tracking number that showed the coat was never posted, and never proactively told me things were running behind - if I hadn't chased, I don't believe they would have said anything nor would the coat have turned up.
- I waited over a month for the refund before raising this with my credit card. Like the coat, each time I asked for an update they would provide a new excuse (even trying to claim it can take up to 30 business days to process a refund).

Ttruly impressed by the exceptional attention to detail and genuine care for the client’s needs. The growth of the Viela team has clearly strengthened their prompt communication and ensured fast delivery. Beyond that, the consistently high product standards, timeless design, and carefully selected fabrics make me want to order again and again. Highly recommend.

I’m so grateful to the Viela team for my wedding look! I had a winter wedding and ordered both a dress and a coat - the quality and attention to detail were just excellent!
As I was seven months pregnant, the dress was custom-made for me in just a couple of weeks. Everything went smoothly, from communication to delivery. Thank you for making me feel truly special on such an important day!

Wonderful dress. The quality and design are outstanding. A timeless piece that suits various occasions. The brand’s concept itself is subtle and authentic. Nothing but the best reviews.

first of all, I’d like to say that the dress is absolutely wonderful - exactly what I had imagined. no complaints about the quality and the size was selected correctly based on my measurements. however, I had a negative experience with the communication: waiting for a week for replies to my emails or not getting any responses at all, which affected my overall experience and caused some stress. in my opinion, the whole process took quite a long time - even though the order was paid for in mid august, I only received the dress and veil in mid december.

Labai gražus, kokybiškas paltas pagal užsakymą. Pasiuvo per savaitę 😊

I am very tall women and this brand made me a perfect coat just from the measures I have send them, online! Not even needed to alter. Very pleased with the garment and recommend! 5* :))

The possibility for a custom made, great quality coat for such fair price - is exceptional. The delivery was very fast also. The coat has received many compliments, many thanks!

Dress quality is great, looks amazing as well. Lovely to have a dress that can be worn over and over again❤️

I ordered a dress for my friend’s wedding and the whole experience was amazing. The communication was so kind and smooth, delivery was quick, and the quality exceeded my expectations. I honestly don’t remember the last time I felt so confident and beautiful wearing a dress.
Thank you for this wonderful experience,my warmest recommendations 🤍

I ordered the ADA coat and it arrived within 3 weeks to the Netherlands. The coat was slightly too oversized but the option to send it back en get it tailored is available. Other than that the quality and design are beautiful.

Delais jamais respectés. Un article de la collection hiver arrive au printemps. Des emails sans réponses, des promesses non tenues et une évidente mauvaise foi qui vous font perdre votre temps.
Plus jamais

After we discussed my measurements the coat Ada was sown so nicely and it fit me perfectly. This piece of clothing is really warm, good quality and is a perfect investment piece in my wardrobe!

Terrible company. Took a very long while to get any update on my order (placed in May 2025!!) and then it just kept getting delayed. Eventually I demanded a refund but never got anything till this day. I had to send a new message, because they didn't reply to the original emailthread anymore.

Edit on 3 February: no update, no refund, they keep on delaying. Promised me a scarf too, and of course didn't manage to send that as well. Do not buy!

Edit on June 2nd: still no refund and they don't reply to my mails anymore.

Viela clothing brand has surprised me by walking that extra mile in their customer service. I felt looked after and supported with any questions or requirements. And I had quite a few. The clothes - excellent.

Suknelė atitiko visus lūkesčius!
Puiki komunikacija, lankstumas planuojant susitikimus primatavimams 💌
Linkėjimai!

I received the Ida coat 10 days after placing the order. The quality is really excellent, it looks beautiful, and the feeling when wearing it is simply magical. I’m very satisfied! Thank you!

Worst company ever! I am still waiting for a refund because they never shipped my item. I am waiting for the refund since August 2024!!!!! They keep telling me to wait until my refund is to be issued .

Norėčiau pasakyti didelį AČIŪ Viela komandai už nuostabius gaminius! Turiu kelis jų kurtus drabužius, paskutinis - Ada paltas. Labai geros kokybės, matosi, kad pasiūta su meile ir rūpesčiu, ko didžiosiose parduotuvėse negausi. Kaip ir Viela suknelės, paltas manau tarnaus ilgus metus, timeless elegantiškas minimalistinis stilius + geros kokybės medžiagos :) galime džiaugtis, kad Lietuvoje turime tokių kūrėjų

I reached out to Viela on September 10th to ask whether they delivered to the US and how long delivery of a coat would take. They responded that the coat would be delivered by the end of September. I paid for the coat within a few days but did not receive any confirmation. After reaching out to them, they responded stating that the payment was received and the coat was in production, but would be a bit delayed.

By early November I had still not heard anythign and had to chase them to check on the status of the order. I finally received an email with a UPS tracking number, but after a week it still said the package had not been shipped.

After I chased them again, Viela told me that something went wrong with the UPS shipment, and that they had initiated a new shipment with DHL. They sent me a tracking number, but DHL said they were 'missing an invoice' from the company. I contacted Viela to inform them. After a few days they told me that something had again gone wrong with the shipment, and they are making a 'new jacket' that will be shipped 'soon'.

I then requested a refund and the team was at least kind enough to refund my money promptly, which I appreciate. However I lost a lot of time and worry dealing with this and did not receive the product. I cannot vouch for the quality of the products but communication and management of production need to be improved.