Description was deceiving. Describes a list of things that come with DIY kit, and most of it didn't come with it.. I just wanted the fruit fork (which didn't come with it, even though it was listed) I... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
A falling tree broke the mounting L bracket and antenna on one of your products. It took a month+/- to learn that the mounting bracket is not sold separately, to get your recommendation on a replace p... Ver mais
This is such a quality bird house! I'm really looking forward to experimenting with the different sized openings to see what birds take up residence. It was packaged and sent with such care. It is the... Ver mais
Got the smart feeder as a present. It assembled easily and instructions were clear. The assembled feeder is easy to mount with the bracket attached with screws, or with a strap. We got it paired up an... Ver mais
Informações sobre a empresa
Escrito pela empresa
VINGUYS is a technology company focused on enhancing the birdwatching experience through innovative solutions. Our flagship product, the VINGUYS V-feeder, combines cutting-edge technology with a passion for nature. Designed with advanced features such as HD video resolution, real-time notifications, and bird species recognition, our smart bird feeder allows users to monitor and enjoy wildlife in a more interactive and meaningful way. Founded with a deep respect for nature, VINGUYS aims to provide a seamless, intuitive experience for bird enthusiasts, whether they are seasoned birdwatchers or newcomers. Our team consists of experienced professionals with expertise in smart technology and environmental sustainability, dedicated to developing solutions that foster a greater connection between people and the natural world. At VINGUYS, we are committed to continuous improvement, offering innovative, user-friendly products that make birdwatching more accessible and enjoyable. With a focus on quality, reliability, and customer satisfaction, we aim to be a trusted partner for anyone looking to enhance their interaction with wildlife.
Informações de contacto
2060 N Collins Blvd ste 110, 75080, Richardson, Estados Unidos da América
- support@vinguys.com
- vinguys.com
3,7
Aceitável
51 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not user friendly
Not user friendly - support contact is almost none existed. When ran out of power the resetting did not work. Live the idea of the product but they need to be available for help.
7 de fevereiro de 2025
Opinião espontânea
Resposta da VINGUYS
We sincerely apologize for the inconvenience you’ve experienced with the V-feeder. We truly appreciate your support and are sorry to hear about the issues with resetting and the difficulty in reaching our support team.
Your experience is very important to us. Please reach out to us directly at support@vinguys.com, and we’ll be more than happy to assist you with the power reset issue. We’re also working to improve our support channels to ensure quicker, more efficient responses in the future.
Thank you again for your valuable feedback—it helps us improve and provide a better experience for all our customers.
Trying to figure out what’s wrong
Trying to figure out what’s wrong. I have 2 bird feeders about 30 feet from the camera. And they stay full of birds and squirrels. But only squirrels will go to the camera feeder. Birds will land a foot away from the camera and look at the feed but never get in the food. It’s like there is inaudible sound or something that keeps them away.
2 de janeiro de 2025
Resposta da VINGUYS
Please get in touch with support@vinguys.com and include your device number. Our technical team will immediately look into the issue and assist you in resolving it.
Very friendly and helpful staff
Very friendly and helpful staff. Very knowledgeable.
9 de janeiro de 2025
I've bought a total of 7 of these
I've bought a total of 7 of these. I'm still waiting on the last one to be delivered. That's my only issue. Everyone I've given them to as gifts love them.
8 de janeiro de 2025
Resposta da VINGUYS
Please kindly reach out to support@vinguys.com with your order number. Our customer service team will promptly look into the status of your order and assist you as quickly as possible.
We truly appreciate your patience and support.
Ordered as Christmas gifts in November; didn't receive until January
I ordered the birdfeeders on November 30 as gifts and they did not get delivered by Christmas. I did not get them until mid-January. I felt Vinguys mis-lead me that there was a chance I would get them by Christmas, and likely you knew all a long they wouldn't be delivered by Christmas. I had to re-ship the gifts after the fact to get the presents to my mom and aunt costing me money on top of everything else.
9 de janeiro de 2025
Resposta da VINGUYS
We sincerely apologize for the delay in delivering your Vinguys bird feeders, especially since they were meant as holiday gifts. We understand the inconvenience this caused and truly regret the frustration it brought you.
To prevent such issues in the future, we’ve already upgraded our logistics partnerships to ensure faster and more reliable deliveries.
Great product and support
Got the smart feeder as a present. It assembled easily and instructions were clear. The assembled feeder is easy to mount with the bracket attached with screws, or with a strap. We got it paired up and working first time and started enjoying the pics and clips. We asked support about how to pair vs multiple viewing devices and got a fast accurate easy to understand response. We then asked support about ways to delete files on the TD card and again we got a fast clear courteous response. The product itself it’s excellent and the customer support superb. By the way, if you set up the operating camera at the right place you also have an excellent home security camera.
30 de dezembro de 2024
Opinião espontânea
I had issues with wifi connection and…
I had issues with wifi connection and they did not give up trying to help me figure it out , it was a tough issue with my router , i have the frontier with EERO, i finally opened guest wifi and connected to it and it worked , i couldn't get the feeder if my phone was away from my wifi ,
23 de dezembro de 2024
Opinião espontânea
Email on status of order
Email on status of order. Very good.
Update by Vinguys on status of order
18 de dezembro de 2024
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.