virginplus.ca Opiniões 125

I am writing this review with deep disappointment and frustration regarding my experiences with Virgin Plus Canada. My interactions with this company have been marred by issues that I believe should not be tolerated by any customer.

In September 2020, I decided to subscribe to two services with Virgin Plus Canada: a mobile package priced at $30 CAD monthly and home internet service for $90.40 CAD per month. Initially, everything seemed to be functioning well, and I had no complaints.

However, my experience took a drastic turn for the worse. It came to my attention that Virgin Plus Canada had silently and steadily increased the cost of my mobile package by $5 CAD each year, without any prior notification or justification. Over time, this price hike went unnoticed until my monthly bill reached an exorbitant $55 CAD, making it more expensive than most other service providers.

Hoping for a resolution, I decided to call Virgin Plus Canada's call center and attempted to negotiate a more reasonable rate. Shockingly, the agent I spoke with was entirely unsympathetic and dismissive, stating plainly, "That's the rate we have, and if you are unhappy, look for another provider." This response left me feeling unheard and unappreciated as a customer.

In response to this frustrating experience, I followed their advice and promptly switched to another service provider offering a mobile package at the original $30 CAD monthly rate. Regrettably, it was only after I had made the switch and committed to the new provider that someone from Virgin Plus Canada contacted me to inquire about my reasons for leaving. At this point, they offered to match the $30 CAD per month rate that I had initially signed up for. This raises a fundamental question: why did I have to endure the inconvenience of switching providers when Virgin Plus Canada had the capability to offer a competitive rate all along?

Regarding the home internet service, my dissatisfaction grew exponentially over the past nine months. The internet service has been plagued by frequent disconnections, occurring several times per day. I diligently followed Virgin Plus Canada's suggested solution of rebooting the modem, which was supposed to take 5 minutes according to their app, but in reality, it took a minimum of 30 minutes for the service to be restored. Despite numerous calls to the call center and detailed explanations of the problem, their response remained consistent: to reboot the modem and wait. They failed to offer any viable solutions or dispatch a technician to investigate the recurring issue.

Given the ongoing internet problems and the frustrating lack of support and solutions from Virgin Plus Canada, I have come to the regrettable decision that it is time to switch to another service provider. The combination of these issues, the unexplained price increases, and the lack of effective customer support has made my experience with Virgin Plus Canada incredibly frustrating and unsatisfactory.

In conclusion, I cannot in good conscience recommend Virgin Plus Canada to anyone based on my experiences. It is my sincere hope that my feedback serves as a cautionary tale and prompts Virgin Plus Canada to address their pricing policies, customer service quality, and technical issues to provide a better experience for their customers.

Wow, so far the best and most efficient internet service provider I used.
It's cheap, it works from day 1 and no interruption so far.

Have them for Mobile phone and Home unlimited internet for a few years now. No issues No problems. On the Bell network, so good connectivity.

I wanted to have second line on my phone , I asked many companies about the promotions and prices , no one gave me good and suitable deal and price as virgin plus .. they are the best if you want to keep some money in your pocket