I contacted customer services as I needed my order ASAP and they informed the warehouse who pushed the order through. Great customer service.
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This company CANNOT BE TRUSTED! They PROMISED me delivery on a specific date, but hadn't even sent my order by that date! I even spoke to them by phone before ordering, and they GUARANTEED they'... Ver mais
A empresa respondeu
Having experienced these pillows on a saga cruise, we knew the quality and comfort they provided and were not disappointed! Very quick delivery and good price. Fabric is great quality feels fresh and... Ver mais
I’ve struggled to find decent duvets and pillows in the past, and really wanted to replace our current ones as even they weren’t that old they we falling apart and pillows had become thin. Looked up... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.
Informações de contacto
Darwen House, Walker Park, BB1 2QE, Blackburn, Reino Unido
- +44 1254 589 550
- digital@visionlinens.com
- visionlinens.com
4,2
Bom
1 mil opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 91% das suas opiniões negativas
Geralmente responde em 14 horas
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Great Service
I contacted customer services as I needed my order ASAP and they informed the warehouse who pushed the order through. Great customer service.
12 de junho de 2026
Very goid quality true to size
11 de maio de 2026
Resposta da Vision Linens
Hi Louis.
Thanks so much for taking the time to leave valued feedback, we really appreciate it. We hope to see you again in the future.
Best regards,
Vision Linens
This company CANNOT BE TRUSTED
This company CANNOT BE TRUSTED! They PROMISED me delivery on a specific date, but hadn't even sent my order by that date! I even spoke to them by phone before ordering, and they GUARANTEED they'd deliver as promised, and even emailed me to confirm, but then FAILED to keep ANY promises. I've contacted them since to complain, and they couldn't care less. Dreadful company. Avoid at all costs.
Update: Despite what Vision Linens say below, they DID guarantee me delivery by a specific date, both by phone and by email (which, incidentally, was NOT next day delivery, so NOT what I asked for).
Also, the order was NOT sent on the Monday - it wasn't sent until the Tuesday (following my email to them asking where it was).
So, this company can clearly not be trusted - they lie, it's as simple as that.
18 de maio de 2026
Opinião espontânea
Resposta da Vision Linens
Hi Simon,
Apologies that you are disappointed in the service provided.
We do not promise or guarantee delivery on a specific date. Next day delivery is currently unavailable, as mentioned on our delivery and returns page. Standard Delivery is stated as 2-5 working days. Your order was placed on Friday 15th May and delivered to you on Wednesday 20th May, which is well within our stated delivery window.
The majority of our orders are shipped the next working day after the order has been placed. However, we can't guarantee this. Given you placed your order on a Friday and we shipped it on the Tuesday, we believe this is quick service. Our warehouse does not operate on a weekend, so we couldn't ship your order any sooner.
While we can try our best to deliver it earlier on request from the customer, we can't guarantee it. Apologies.
UPDATE: Hi Simon. Apologies, I mixed up the dates, totally my bad. We did indeed send the order on the Tuesday 19th May, I've updated the text above.
However, I've checked the email chain you had with our customer services team and at no point does anyone guarantee delivery. They do say you can 'expect' delivery by Tuesday, and we then apologise that we didn't meet that date. Apologies about that, we should have used the word 'estimated' instead and I will make sure the team are aware of this.
The request would have been put in to our warehouse as soon as you asked for it, but we still can't guarantee that it will be sent within that timeframe. Your order was delivered in 3 working days (not counting the day of the order), which is still well within our standard delivery timeframe.
Best regards,
Vision Linens
Quick delivery and on time exactly what…
Quick delivery and on time exactly what i wanted
12 de abril de 2026
Resposta da Vision Linens
Hi Spill,
Thank you for taking the time to leave a review. We really appreciate the feedback and we're thrilled you love our service and products.
Best regards,
Vision Linens
Resposta da Vision Linens
Hi Rafila,
Thanks for taking the time to leave your feedback. We really appreciate your review. We hope you enjoy the products that you have ordered and hope to see you again in the future.
Best regards,
Vision Linens
I was impressed by the quality and…
I was impressed by the quality and price of the tablecloths I ordered, they also washed up very well too.
10 de abril de 2026
Resposta da Vision Linens
Hi Sue,
Thanks for taking the time to leave your valuable feedback, we really appreciate it. We're thrilled you love our tablecloths and hope to see you again in the future.
Best regards,
Vision Linens
Ordering is simple and efficient with…
Ordering is simple and efficient with good loyalty bonus scheme. Delivery is always good and notified well. Products work.
10 de abril de 2026
Resposta da Vision Linens
Hi Julie,
Thanks so much for taking the time to leave a review, we really appreciate the feedback. Glad you appreciate our loyalty scheme, as we love rewarding our customers.
Best regards,
Vision Linens
Didnt ship the order doesnt reply to…
Didnt ship the order doesnt reply to emails and messages. Looks like scam completely!
Wrote multiple emails and messages that I ordered few products one week ago no reply nothing.
13 de abril de 2026
Opinião espontânea
Resposta da Vision Linens
Hi Katarina,
I've checked and can se that you only sent an Instagram message just after 4pm yesterday, just before our office closed for the day. Did you email us earlier? We generally respond to customer messages within 48 hours.
I can see that one of our staff has responded to you on Instagram this morning and it shows you have read it. We have also sent you your tracking number in a follow-up message.
Apologies about the delay in your order shipping. We normally deliver within 3-5 working days, but I appreciate it has now been 5 working days since you placed your order. However, this has now been shipped and can be tracked with the tracking code we sent you.
Best regards,
Vision Linens
Pillows!
Having experienced these pillows on a saga cruise, we knew the quality and comfort they provided and were not disappointed! Very quick delivery and good price. Fabric is great quality feels fresh and smooth, adding to a great nights sleep!
13 de março de 2026
Ordering was so easy top quality
Ordering was so easy top quality
Very good delivery and I will definitely be ordering more good quality linens
Thank you
13 de março de 2026
Thank you
Fantastic quality and value for money. I use theses cloths for liturgical embroidery. Many thanks.
12 de março de 2026
Easy to order fantastic price came…
Easy to order fantastic price came exactly when the Delivery note said Fit perfectly thanks greatly
11 de março de 2026
Continued high standard
Used Vision linens for the past 4 years. As always good quality products at a great price! Positive feedback from guests about the comfort of the bed linen, pillows and duvet contributing to a good night’s sleep.
8 de fevereiro de 2026
The pillow is excellent
The pillow is excellent. With this pillow my headaches disappeared. I had constantly headaches for the last 4 years and since using this pillow, I can rest properly.
8 de fevereiro de 2026
Failed to deliver item / failed to…
Failed to deliver item / failed to notify of delay / failed to respond to email / even after delay a 2nd attempt stated wait another 3 days as they are having problems.... not surprised.
4 de março de 2026
Opinião espontânea
Resposta da Vision Linens
Hi Malcom,
Thanks for providing extra information about your order. I can see that this is an order placed through Tesco, not visionlinens.com. Where did you attempt to contact us?
I can see that the order was dispatched on time. The issue is that the courier has had an issue with getting to the delivery address and has now decided to send the order back to us.
I'll pass your details on to our customer services team so they can sort a refund for you. Apologies for the issues with the courier.
Best regards,
Vision Linens
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