Visit Mont Saint Michel Opiniões 

Resposta da Visit Mont Saint Michel

Há 1 dia

Thank you very much for your review and for sharing your experience.
We’re delighted to hear that you found Mont Saint-Michel such a spectacular and astonishing place, and that you were able to enjoy the unique atmosphere of the Mont in the evening and early morning.
You are absolutely right regarding the crowds. Mont Saint-Michel is one of the most visited sites in France, particularly during the high season, so we always recommend planning your visit carefully and, whenever possible, following the suggested visiting times to avoid the busiest periods. For visitors with more flexibility, the low season — especially late autumn and winter — can indeed offer a much quieter and very different experience.
We hope that, despite the crowds during the day, Mont Saint-Michel left you with wonderful memories and that your experience with Visit Mont Saint-Michel, from booking your activities to enjoying them on site, went smoothly.
Thank you again for choosing us, and we hope to welcome you back to Mont Saint-Michel in the future.

Resposta da Visit Mont Saint Michel

Há 2 dias

We are sorry to read that your experience did not meet your expectations. However, we would like to clarify several important points regarding your visit.
On the day concerned, the Abbey exceptionally opened at 1:30 pm. This information was clearly displayed in several places before the visit: on the announcement banner at the top of our website, directly on the Abbey ticket product page, and customers who had indicated a planned visit time before 1:30 pm were also specifically informed.
Regarding access to the tickets, we also clearly recommend downloading them before arriving at Mont Saint-Michel. Mobile reception can be unstable on the Mont, particularly on very busy days, which is why this information is displayed prominently on our website. Your tickets were correctly available in your online booking area and could be downloaded once an internet connection was available.
There also appears to have been some confusion regarding the audio guide. The option included with your booking was our smartphone audio introduction to the history of Mont Saint-Michel. It was available for download directly in your booking area, immediately below the button used to download your entrance tickets, and could be accessed in the language of your choice.
This is different from the Abbey audio guide available on site, which is a separate product and requires an additional payment. This distinction is also explained on the ticket product page before purchase.
Had all the information provided with the booking been reviewed before the visit, you would therefore have seen that the Abbey was exceptionally opening at 1:30 pm that day, that tickets should preferably be downloaded before reaching Mont Saint-Michel, and that your smartphone audio guide was already available directly in your booking area.
Thousands of visitors use this same system every month without difficulty, and in this case all the services included in your booking were correctly made available.
We nevertheless regret that the combination of an exceptionally busy day, the delayed Abbey opening and poor mobile reception made your visit more stressful than expected.

Resposta da Visit Mont Saint Michel

Há 3 dias

Thank you for your review. However, we must correct several inaccurate statements in your comment.

First, we have never claimed to be the “official website” of Mont Saint-Michel. In fact, there is no single official website for Mont Saint-Michel as a whole. Mont Saint-Michel is a village and tourist destination made up of different sites and services, including the Abbey.

Second, your statement regarding ticket prices is incorrect. Our Abbey tickets are sold at the same public admission prices set by the Centre des monuments nationaux, the official operator of Mont Saint-Michel Abbey: €13 during the low season and €16 during the high season. Whether you purchase your admission ticket from us in advance or buy it on site, the admission price is therefore the same.

Regarding our smartphone audio guide, it is also incorrect to state that it is only available in French. It is currently available in five languages, with additional languages planned. Our website also clearly states that this is a smartphone audio guide designed to be listened to on your own device.

It is important to understand that our audio guide is not intended to replace the Abbey’s on-site audio guide. They are two different and complementary products. Our €2 audio guide provides an introduction to the history of Mont Saint-Michel as a whole, from its geological formation through its historical development to the present day. It can be listened to before or during your visit, allowing visitors to arrive with a much better understanding of the site and its history.

We also clearly inform visitors on our website that a separate audio guide specifically dedicated to Mont Saint-Michel Abbey can be purchased on site. Contrary to your claim, that on-site Abbey audio guide is not cheaper than our €2 historical introduction.

We fully respect criticism when it is based on a genuine experience. However, in this case, several of the factual claims made in your review are simply incorrect, and we believe it is important to clarify them for future visitors.

Resposta da Visit Mont Saint Michel

Há 3 dias

Thank you very much for your 5-star review!

We’re delighted to hear that you appreciated the organization, parking facilities and clear signage at Mont Saint-Michel.

We also hope that everything went smoothly with Visit Mont Saint-Michel, from purchasing your experience to accessing and using it on the day of your visit.

Thank you again for your feedback, and we hope you had a wonderful time at Mont Saint-Michel.

Resposta da Visit Mont Saint Michel

Há 3 dias

Nous sommes désolés que votre visite au Mont-Saint-Michel vous ait laissé une impression aussi négative.

Cependant, votre avis semble viser des éléments qui ne relèvent pas de notre responsabilité. Visit Mont Saint-Michel ne gère ni les hôtels, ni leurs tarifs, ni le parking du Mont-Saint-Michel, et nous n’avons aucun contrôle sur les prix pratiqués par ces différents acteurs.

Notre activité consiste à proposer aux visiteurs différentes expériences et services liés à leur venue au Mont-Saint-Michel, notamment des billets d’entrée pour l’abbaye et d’autres activités touristiques.

Nous comprenons parfaitement que vous puissiez considérer le coût global d’une visite au Mont-Saint-Michel comme trop élevé, mais il nous semble important de préciser que les montants que vous mentionnez concernant l’hôtel et le parking ne sont ni fixés ni perçus par notre société.

Nous regrettons donc que cette insatisfaction générale concernant votre séjour se traduise par une note d’une étoile attribuée à notre service, alors que les principaux éléments évoqués dans votre avis ne dépendent pas de nous.

Resposta da Visit Mont Saint Michel

Há 4 dias

Bonjour,

Merci d’avoir pris le temps de partager votre expérience.

Nous souhaitons toutefois apporter quelques précisions concernant les différents points évoqués.

Les navettes reliant le parking au Mont-Saint-Michel sont entièrement gratuites et circulent en moyenne toutes les 12 minutes. Ce service est mis à disposition des visiteurs indépendamment de Visit Mont Saint-Michel : nous n’en assurons ni l’exploitation ni l’organisation. Compte tenu de sa gratuité et de sa fréquence, qualifier cette offre d’insuffisante nous paraît donc assez sévère.

Concernant la restauration, les horaires de fermeture varient selon les établissements présents sur le Mont-Saint-Michel. Une fermeture à 18h ne peut donc pas être généralisée à l’ensemble de l’offre de restauration du village.

De la même manière, la gestion et la tarification du parking ne dépendent absolument pas de Visit Mont Saint-Michel. Le parking est exploité par Keolis et nous n’intervenons ni dans la fixation de ses tarifs ni dans son fonctionnement.

Enfin, concernant le trajet retour dans l’obscurité, une partie du parcours, notamment la passerelle, se situe dans un environnement naturel exceptionnel. Il est donc normal que l’éclairage y soit limité. L’absence d’un éclairage important ne signifie pas pour autant que le parcours soit dépourvu de sécurité : éclairage et sécurité sont deux sujets distincts.

Nous espérons néanmoins que les prestations relevant directement de Visit Mont Saint-Michel — notamment votre réservation, la réception et la récupération de vos billets ainsi que, le cas échéant, les visites, excursions ou services complémentaires réservés auprès de nous — se sont déroulées dans de bonnes conditions.

Resposta da Visit Mont Saint Michel

Há 5 dias

Thank you very much for your feedback!

We’re delighted that you enjoyed the tablet/audio guide and had a great experience at the Mont Saint-Michel despite the crowds.

Thank you for choosing Visit-Mont-Saint-Michel.com to visit this incredible place. We hope to make your experience as smooth, enjoyable and memorable as possible from the moment you plan your visit to the moment you discover the Mont Saint-Michel itself.

Thank you again for your recommendation!

Resposta da Visit Mont Saint Michel

9/09/2026

Thank you very much for your wonderful 5-star review! We’re delighted that you enjoyed discovering the culture and history of Mont Saint-Michel and that the tablets helped make your visit even more enriching.

At Visit Mont Saint-Michel, our goal is to make discovering this exceptional site as simple and enjoyable as possible, while helping visitors get the most out of its fascinating history and heritage.

Thank you for choosing Visit Mont Saint-Michel, and we hope you’ll keep very fond memories of your visit!

Resposta da Visit Mont Saint Michel

8/09/2026

Thank you so much for your wonderful review! We’re delighted to hear that you had such a memorable experience at Mont Saint-Michel and enjoyed the incredible views, fascinating history, local restaurants and the overall atmosphere of this unique place.

We’re also very happy that everything went smoothly with your visit. Thank you for choosing Visit Mont Saint-Michel, and we hope to welcome you back again in the future!

Resposta da Visit Mont Saint Michel

6/09/2026

Thank you very much for your 5-star review! We’re delighted to hear that you enjoyed your visit, especially the Abbey, and that you felt the experience was well worth it.

We hope Visit Mont Saint-Michel helped make your time at this incredible site even more enjoyable.

Resposta da Visit Mont Saint Michel

5/09/2026

Thank you very much for your 5-star review! We’re delighted that you enjoyed your visit to Mont Saint-Michel and that you chose Visit Mont Saint-Michel to help organize your experience.

We hope you had a truly memorable time.

Resposta da Visit Mont Saint Michel

2/09/2026

Thank you very much for your review and your 4-star rating. We’re sorry to hear about the condition of the toilets at the Visitor Centre.

Visit Mont-Saint-Michel is not responsible for the Visitor Centre or its facilities, but we will make sure your feedback is passed on to the relevant team.

We hope that the rest of your experience went smoothly, including the purchase of your Mont-Saint-Michel Abbey tickets, any visits or additional services, and the retrieval of everything through our platform, tickets.connect.com.

Most importantly, we hope you were able to enjoy a very pleasant overall experience at this wonderful site.

Resposta da Visit Mont Saint Michel

2/09/2026

Thank you very much for your 5-star review! We’re delighted you had a good experience with Visit Mont-Saint-Michel and enjoyed this amazing place and the free shuttle service.

Regarding the parking, it is indeed a paid car park operated by Keolis, and Visit Mont-Saint-Michel is not affiliated with its operation.

Thank you again for sharing your experience!

Resposta da Visit Mont Saint Michel

2/09/2026

Thank you very much for taking the time to share such a detailed account of your experience. Reviews like yours are extremely valuable, as they give future visitors a very clear idea of what to expect.

We completely agree regarding the walk to Mont Saint-Michel. For visitors who are able to walk and when the weather allows, we really recommend taking the footbridge rather than the free shuttle. Watching Mont Saint-Michel gradually get closer while walking through the open landscape and across the bay surroundings is a wonderful part of the experience in itself.

You are also right about the Abbey. There is relatively little information displayed inside, which is why the audiovisual tour with the augmented-reality tablet can add so much to the visit. It provides historical context, reconstructions and additional information that really help visitors understand what they are seeing.

Regarding the tablet, it is indeed necessary to leave an ID document or another valuable item while using it. The principle is simply to keep an item of value as a guarantee, which is returned immediately when the tablet is brought back. In France, this type of system is still relatively common and is sometimes preferred to placing a temporary hold on a credit card. We completely understand, however, that leaving an identification document can feel unusual or uncomfortable for an overseas visitor.

As you mentioned, Mont Saint-Michel can become very busy, particularly during peak periods. It is also a place that welcomes visitors from all over the world, with different habits and approaches to queuing and crowd etiquette. France has its own habits in this respect too, which can sometimes be surprising to visitors from other countries!

For food, takeaway options can indeed be a good and reasonably priced alternative. Visitors can also bring their own picnic and eat outside on one of the benches or green areas around Mont Saint-Michel, which can be particularly pleasant on a nice day.

Finally, the Tourist Information Office is very useful. You can purchase a paper map of Mont Saint-Michel there for €1, and the staff can assist visitors in several languages, including English.

Thank you again for such a thoughtful and helpful review. We are very pleased that you enjoyed your visit and the wonderful views of Mont Saint-Michel.

Resposta da Visit Mont Saint Michel

1/09/2026

Thank you very much for your wonderful review!
We’re delighted to hear that you had such a magical experience at Mont Saint-Michel. Spending the night there is indeed a very special way to discover the site, with a completely different atmosphere once the daytime crowds have left.
At Visit Mont Saint-Michel, we’re very happy to help visitors make the most of their stay through our entrance tickets, guided tours, audio guides and other experiences designed to discover the history and unique character of the Mont.
We hope to welcome you again in the future!

Resposta da Visit Mont Saint Michel

22/08/2026

This information is incorrect. There is no official commercial website for Mont Saint-Michel as a whole.

We operate fully in compliance with applicable regulations and sell tickets for Mont Saint-Michel Abbey at the public admission price, with no additional booking fee added to the ticket itself.

It is indeed correct that visitors under 18, as well as European Union citizens and residents under 26, may be eligible for free admission to the Abbey upon presentation of valid proof of identity.

We therefore encourage visitors who qualify for free admission to make use of this entitlement.

Resposta da Visit Mont Saint Michel

21/08/2026

Bonjour,

Nous sommes désolés d’apprendre que votre expérience au Mont-Saint-Michel n’a pas été à la hauteur de vos attentes.

Nous souhaitons toutefois préciser que le personnel de sécurité présent sur le site est totalement indépendant de nos services et que nous n’avons malheureusement aucune possibilité d’intervention sur cet aspect de votre visite.

De notre côté, vous avez acheté vos billets d’entrée pour l’Abbaye du Mont-Saint-Michel au tarif public et avez pu y accéder de manière fluide et sécurisée via Tickets-Connect.com, ainsi qu’à vos différents accessoires : guide audio sur smartphone d’introduction à l’histoire du Mont-Saint-Michel, jeu du Mont-Saint-Michel, informations sur les marées et conditions météorologiques.

Nous espérons donc que cette partie de votre expérience, qui correspond directement aux services que nous proposons et maîtrisons, vous a donné satisfaction.

Si tel est le cas, nous vous serions reconnaissants de bien vouloir en tenir compte dans votre évaluation, celle-ci portant actuellement sur des éléments extérieurs à nos services.

Resposta da Visit Mont Saint Michel

1/09/2026

Bonjour,

Après vérification, vous avez bien passé commande le 30 juillet 2026 à 14h55, heure de Paris, pour deux billets d’entrée à l’Abbaye du Mont-Saint-Michel pour la haute saison, valables du 1er avril au 30 septembre 2026, avec l’option guide audio sur smartphone d’introduction à l’histoire du Mont-Saint-Michel.

Pour accéder à votre commande, il vous suffisait de vous rendre sur tickets-connect.com, puis d’entrer votre numéro de commande ainsi que l’adresse e-mail utilisée lors de votre achat. Vous pouviez alors retirer directement vos deux billets ainsi que votre guide audio sur smartphone.

Il n’était donc normalement pas nécessaire de racheter des billets sur place, puisque l’ensemble des éléments de votre commande était bien disponible via Tickets Connect.

Nous sommes désolés pour la confusion rencontrée lors de votre visite.

Resposta da Visit Mont Saint Michel

20/08/2026

Merci beaucoup pour votre retour ! Nous sommes ravis que votre visite vous ait plu et que vous ayez trouvé le Mont-Saint-Michel magnifique. Au plaisir de vous accueillir à nouveau !

Resposta da Visit Mont Saint Michel

20/08/2026

Bonjour,

Nous sommes sincèrement désolés que vous n’ayez pas pu visiter l’Abbaye du Mont-Saint-Michel avec votre chienne et nous comprenons tout à fait votre déception.

Nous tenons toutefois à préciser que Visit Mont Saint-Michel n’est pas gestionnaire de l’Abbaye et ne décide pas de ses conditions d’accès. Notre rôle consiste à faciliter l’achat des billets d’entrée, à proposer des services complémentaires et à assurer la livraison des billets via notre plateforme Tickets Connect.

L’Abbaye du Mont-Saint-Michel est exploitée par le Centre des monuments nationaux, un établissement public, qui fixe seul les règles d’accès au monument, notamment concernant les animaux. Nous n’avons donc malheureusement aucun pouvoir pour modifier ou déroger à cette politique.

Nous comprenons néanmoins pleinement votre ressenti et sommes sensibles à la situation que vous décrivez.

Dans la mesure où votre avis porte sur une règle d’accès indépendante de nos services, nous vous serions reconnaissants de bien vouloir adapter votre note en fonction de l’expérience que vous avez réellement eue avec nos services, notamment concernant l’achat et la réception de vos billets, plutôt que sur une politique d’établissement sur laquelle nous n’avons aucun contrôle.

Nous vous remercions pour votre compréhension.