Vital UK Opiniões 

Resposta da Vital UK

4/09/2025

Hi Sheila, Thank you for your feedback. We believe there may have been some confusion — our company is Vital Everyday, and we do not sell or supply the Phytonail product you mentioned. It seems your order was with Vitalpilo, a different company.

Here is their website where you actually purchased the Phytonail product: https://vitalpilo.com/. As far as we can see, they do not have a Trustpilot account.

Since this review does not relate to our business, we kindly ask that you please remove both reviews from our Trustpilot page. This will ensure your review is directed to the correct company.

We appreciate your understanding and cooperation.

Resposta da Vital UK

5/08/2025

Hi Simon, Thank you for sharing your review.

Resposta da Vital UK

5/08/2025

Hi Lawrence, Thank you for your feedback, and we sincerely apologize for the inconvenience caused.

We would like to clarify that, as part of our subscription service, all customers receive an automated notification prior to the next order being processed. Additionally, customers have full access to manage their subscription at any time—this includes the option to skip, pause, or cancel future orders directly from their account.

We understand your frustration and regret that your request to cancel came after the order had already been processed. As previously advised, a refund will be issued once the parcel is either refused at the door or returned to us. According to our records, the courier has attempted delivery twice, but no response was received. The parcel is still available for redelivery or collection.

We remain committed to resolving this and will process your refund promptly once the order is returned to our warehouse.

Please don’t hesitate to reach out if you need any further assistance.

Resposta da Vital UK

4/07/2025

Dear Richard, We're very sorry to hear that the sanitary seal was broken upon opening the product. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience.
Please rest assured this is an extremely rare occurrence, and we take such matters very seriously. We will arrange to send you a replacement product immediately.
Thank you for bringing this to our attention, and again, we’re truly sorry for the trouble caused.

Kind regards,

Resposta da Vital UK

25/04/2025

Hi Rachel, I sincerely apologise for the inconvenience and frustration caused by the recent subscription price increase.
You're absolutely right—any change to your billing terms should have been clearly communicated in advance. We deeply regret this oversight and truly appreciate you bringing it to our attention.
To make things right, we have refunded you the increased amount of £8.80 and adjusted your subscription pricing back to the previous rate. This means that all future orders under your subscription will be charged at the previous price.
Additionally, you are still welcome to return the unopened product if you wish. Please let us know your decision, and we will ensure it is honoured promptly.
We truly value your support and hope we can continue to provide you with a product you enjoy and trust.
Warm regards,

Resposta da Vital UK

8/04/2025

Hi Caron, We're really sorry to hear about your experience, but we believe there may be some confusion.
This review does not relate to our business – we are Vital Everyday, and our website is https://vitaleveryday.co.uk. We do not sell any products under the name Vital Pure, nor do we charge insurance fees for missing orders. We only sell Vital Pea Protein Powder.
It’s possible that your order was placed with a different company that has a similar name. We recommend reaching out to them directly to resolve the issue.
If there’s anything we can assist you with or if you have shopped with us before, please feel free to get in touch – we’re always happy to help.
Warm regards,

Resposta da Vital UK

3/04/2025

Hi Susan, we have already responded to your messages. Regarding the delayed order, we previously informed you, and you agreed to wait.

Resposta da Vital UK

5/03/2025

Hi, We're sorry to hear about your experience. However, we cannot find any orders under your name in our system. Please share your order details (order number and email) so we can investigate this for you. You can contact our support team at customerservice@martinandpleasance.co.uk.

Looking forward to resolving this for you.

Best regards,

Resposta da Vital UK

24/02/2025

Hi, We’re sorry to hear about your experience and take feedback like this very seriously. Your health and well-being are important to us.
Could you please reach out to our customer support team at customerservice@martinandpleasance.co.uk with more details about your experience, including the product used and when you took it? This will help us investigate further and provide any necessary support.
Looking forward to hearing from you.

Resposta da Vital UK

24/02/2025

Hi Edmund, We’re sorry to hear about your experience and would like to assist you in resolving this matter as soon as possible. We have searched our records but could not find any order details under your name.
Could you kindly provide us with the following details so we can investigate further?
Order Name
Email Address Used for the Order
Order Date
Please reach out to us directly at customerservice@martinandpleasance.co.uk, and our team will be happy to assist you.
We take customer satisfaction seriously and want to ensure that any issues are addressed promptly. Looking forward to hearing from you.

Resposta da Vital UK

17/02/2025

Dear Carole Anne Jones,
We tried to locate your order using your name but couldn’t find any records of a purchase from our website. It appears that this review may not be related to our products or services.
At Vital Every Day, we always process and ship orders within 24-48 hours. If you placed an order with us, please check your email for order details, including the actual website and support contact information. This will help you reach the correct company for assistance.
If you could share more details of your order, we would be happy to investigate further. We truly value honest feedback, and if this review was posted in error, we would be grateful if you could update it accordingly.