Vitall Opiniões 

493
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

2nd of 3 tests where my oestrogen level test has been higher than the range. Followed the instructions again too. Will be going back to having my blood taken by a professional. This is not for me.... Ver mais

Classificada 5 em 5 estrelas

After having delivered and posted my blood sample in the morning, the speed at which the results were emailed to me was astonishing. I was also able to download these results and successfully upload... Ver mais

Classificada 4 em 5 estrelas

It was very frustrating to find that my sample was 'contaminated' and gave a false reading. I followed the instructions provided exactly. After the results came through, I then saw in the small prin... Ver mais

Classificada 5 em 5 estrelas

Fast delivery. Very responsive staff. Unbelievably quick results, within 5 hours of them receiving my test! Gave me more of an understanding into my hormones than I did before. It put my mind at ease... Ver mais

Informações sobre a empresa

  1. Serviço de análises ao sangue

Informação fornecida por diversas fontes externas

Measure and track your health using at home health tests to help you identify health issues and achieve your fitness and well-being goals. By making it easy and convenient, and giving clear guidance and advice, we enable you to proactively check and manage your health.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

493 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 77% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(493)

33 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Terrible

Terrible.
Service advertises full tracking.
I paid for the nurse to come and take my bloods but this was still sent in via Royal Mail by her.
I never received a tracking number and my account still says "home visit booked".
No one ever answers the phoneline and it cuts you off.
By email all they could say was "use the tracking number to see where it is"... but the point is I never even got one!
VERY expensive service for bloods just to go completely out of tracking. Especially when the weather is so hot.
Why is it impossible to talk to anyone that can help?
Very annoyed by this total waste of money

5 de junho de 2023
Opinião espontânea
logótipo da Vitall

Resposta da Vitall

Hi Emma,

The nursing team covers the whole country so postage to the lab is the most sensible option for sample return, rather than the prohibitive cost of specialist same-day couriers which would otherwise be passed on to you.

Nurses save the tracking details when returning samples in case there are any issues, which we then manage internally, so they are not shared with customers by default.

I'm pleased to report that when your sample was received by the laboratory, we updated you immediately, and then your results were returned within 24 hours.

Overall we believe we delivered an efficient service as described, so I'm sorry that you feel otherwise.

Kind regards,

Fearne

Classificada 5 em 5 estrelas

Very highly recommended

This is the most efficient company I have ever used. I posted my test on the Thursday, they confirmed receipt early Friday morning, I app showed updates as it went through the lab and I had the results by 11am. Very highly recommended

25 de maio de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

quick and easy tests and very…

quick and easy tests and very convenient however the pricing is a bit steep for a few bits of plastic

1 de maio de 2023
Opinião espontânea
logótipo da Vitall

Resposta da Vitall

Thanks for your feedback Tyler! Yes our kits are deliberately simple, essentially just sample tubes, lancets and a mailbag.

However, these bits of plastic give you access to professional analysis in an accredited laboratory.

Well trained medical scientists process your sample and tests are analysed on cutting edge diagnostic instrumentation for the most accurate results!

Classificada 5 em 5 estrelas

My first test results were clotted upon…

My first test results were clotted upon testing, Vitall quickly contacted me to explain possible causes for this and to ensure me that it did not mean there was a problem with my blood. Vitall quickly sent me a replacement test. My test results were emailed to me extremely quickly and explained what each test result was for and where it stood in a range of acceptability for my age. One test result showed an above range number alongside possible reasons for it and suggested I should see my GP if I was at all concerned, which I am not.

12 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fast delivery and good instructions…

Fast delivery and good instructions enclosed. Great communication when I had additional questions. The results were well laid out and explained. I will use this company again and already recommended it to my friends.

6 de abril de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Prompt arrangement of test.

Prompt arrangement of test.
Results were available in good time but difficulty logging on to access. When this was resolved results were clear and concise

30 de março de 2023
Opinião espontânea

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