I purchased NeuroTone Ear Drops through Vital Aussies for my tinnitus but what was delivered was South Moon Ear Care Drops. I used them anyway for 4 weeks with no improvement in my condition so I cont... Ver mais
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Leia as opiniões dos outros
It is the 1st of Feb 2022, I still haven’t received shipping details for my order made on 4th January 2022, after emailing their sales and admin team several times (they only provided one intial respo... Ver mais
A empresa respondeu
Vital+ emailed to let me know that they didn't have a product I had just purchased, and gave me the chance to choose a product that I wanted to replace it with. Thankfully there was a spray version of... Ver mais
I would leave 0 stars if I could. I purchased in stock N95 masks on 13th of January, as per website orders being dispatched between 3 - 10 business days. On 31st of January 12 business days si... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Your health. Our Expertise Pharmacy | Wellness | Health | Beauty & More Australia Wide Delivery | Same Day Sydney Metro
Informações de contacto
91-93 Darlinghurst Rd, 2011, Sydney, Austrália
- 0293581822
- sales@vitalpharmacysupplies.com.au
- vitalpharmacysupplies.com.au
1,6
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63 opiniões
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Huge disappointment. Item not arrived
Huge disappointment. An item has not arrived. I ordered 2 items but one item was not in the postal bag. They told me to email them when I called them. I emailed 2 times in 2 weeks and still no reply. If I don’t hear from them within next few days, I am ready to report to the appropriate place.
26 de outubro de 2022
Resposta da VITAL+
Hi Kyoko,
Thank you for your feedback.
Unfortunately, of the 3 emails sent to us 2 were sent to an incorrect email. The third one was sent to the correct email. Your email was sent on
Wed, 2 Nov, 15:37 and and answered on Wed, 2 Nov, 16:16.
You can find more information on how to contact us here: https://vitalpharmacysupplies.com.au/pages/contact-us
We are sorry for the inconvenience caused and we hope our team was able to assist you.
Please do not hesitate to contact us at orders@vitalpharmacysupplies.com.au if you need further assistance
I have not received my Parcel Yet
I have not received my Parcel Yet. I have not got any mail it any tracking number
28 de setembro de 2022
Resposta da VITAL+
Hi Sarabejeet,
Thank you for your feedback.
You have not received a tracking number or your parcel because your order contains a pre-order only item as stated in the product description.
All pre-order items can be found here: https://vitalpharmacysupplies.com.au/collections/pre-order-items
If you are unsure in the meaning of pre-order, want a replacement or a refund please contact us at orders@vitalpharmacysupplies.com.au and our team will be happy to assist you.
Prompt preparation and delivery
20 de outubro de 2022
Resposta da VITAL+
Thanks so much for your review Vita! Looking forward to seeing you shop at VITAL+ again
Resposta da VITAL+
Thanks so much for your review Di! Looking forward to seeing you shop at VITAL+ again
Waiting.
Still waiting for the rest of my order.
Recived two things very fast.
Still waiting on on thing. Not in stock.
21 de setembro de 2022
Resposta da VITAL+
Hi Cheryl, thank your rewiew.
We are sorry to hear about your experience. Our team contacted you to inform the item was out of stock and offered you either a refund or a replacement, unfortunately, we have not heard from you. The item is still out of stock from the supplier, so if you wish a replacement or refund just answer the email sent to you on the 16th of September and we can organise it for you ASAP.
VITAL+
Fast service and quality product
Fast service and quality product. Thanks for all staff.
Vickers
2 de setembro de 2022
Resposta da VITAL+
Thanks so much for your review Vickers! Looking forward to seeing you shop at VITAL+ again
Products and value excellent but need work on their online servicing
Products and value for money excellent. However need to improve in customer relations and service when it comes to keeping customer informed on order delays and expectations.
1 de setembro de 2022
Resposta da VITAL+
Hi Narelle, thank your rewiew.
We are sorry to hear about your experience. Our team is currently working to improve this aspect of the business and we hope your next experience with us will go smootly.
VITAL+
Very happy with fast service and great…
Very happy with fast service and great products
2 de agosto de 2022
Resposta da VITAL+
Thanks so much for your review Dianne! Looking forward to seeing you shop at VITAL+ again
Delivery of items were too long and…
Delivery of items were too long and with no communications about them until being chased up by the client.
3 stars for the items shipped correctly and 2 stars for the long wait and lack of communication.
1 de agosto de 2022
Resposta da VITAL+
Hi Fiona, thank your rewiew.
We are sorry to hear about your experience.
Upon checking your order we noticed you had a pre-order item on it. We state in the product description that the item is pre-order only and the date we are expecting it to arrive. Weekly we also send emails informing customers of any changes on those dates and we have a dedicate page on our website to all pre-order items so customer's can easily access it, unfortunately for some customers this emails ends on their junk folder. We are currently also working on text messages with this information so in case they do not receive the email they will receive the text message
VITAL+
Resposta da VITAL+
Thanks so much for your review! Looking forward to seeing you shop at VITAL+ again
Would order again
Appreciate that I got the item in a relatively quick timeframe (express post, ordered Tuesday, received Thursday - different capital city). Item was priced fairly, communication good.
28 de julho de 2022
Opinião espontânea
Resposta da VITAL+
Thanks so much for your review Sta! Looking forward to seeing you shop at VITAL+ again
Very professional
Having worked in Pharmacy, I am pleased to say that company goes above and beyond. You are kept informed on the progress of your purchase and the delivery. Postage is quick and products are genuine.
5 de junho de 2022
Resposta da VITAL+
Thanks so much for your review Lara! Looking forward to seeing you shop at VITAL+ again
Great online shopping and delivery
Great online shopping and delivery, highly recommend.
31 de maio de 2022
Resposta da VITAL+
Thanks so much for your review Jess! Looking forward to seeing you shop at VITAL+ again
Shocking company
Shocking company. Took me escalating it to PayPal for them to do anything. Have received half the order and still awaiting the other half. Ordered 2.5 months ago. Not worth the stress and extra work you have to do to actually try and receive what you ordered. WARNING! BAD COMPANY!!!
Interesting that they said it’s Australia post. And took over 2.5 months to get here. But every other company i have ordered from has managed to get order to me in appropriate time frame. If you don’t want to be waiting months, Which seems to be a pattern going off reviews. Don’t order from this company.
26 de março de 2022
Opinião espontânea
Resposta da VITAL+
Hi Diana, thank you for your feedback.
Unfortunately, your order was delayed by Australia Post. You can check the tracking sent to you, we can see you have received your entire order. We try to assist with cases like that as much as we can, however, we depend on Australia Post.
If you need further assistance you can contact us at sales@vitalpharmacysupplies.com.au
Again, we apologise for the inconvenience caused.
VITAL+ Team
Apology
Original review posted in error. I apologise. My review was for Vital.Start Australia.
28 de fevereiro de 2022
Opinião espontânea
Resposta da VITAL+
Hi Michelle, thank you for your feedback.
Can you please kindly provide your order number as we could not find anything with your name? Did you buy from VITAL+ Pharmacy or Vital Start? Please be mindful we are not linked to this company in QLD
If you need further assistance you can contact us at sales@vitalpharmacysupplies.com.au
VITAL+ Team
Steer clear
Order placed 31/12/2021. For basic Vit D, Zinc. Quercetin. Still waiting as at 26/02/2022 (2 months later)!
Quercetin was listed as pre-order but new stock was due in late January. Other products in stock were asked to be shipped separately. Take forever to respond to any query, if at all.
Won’t be using again. Really abysmal service and communication.
Edit: 12/03/2022 still waiting on 2 products. Order was placed on 31/12/2021!
This company actually contacted Trustpilot to query my review and indicated I had mistakenly reviewed them. They couldn’t ‘join the dots’. I was then asked for proof, which I didn’t have a problem with supplying, as I wasn’t mistaken.
Seems they spend more of their time trying to have bad reviews deleted/removed than fulfilling their duty to their customers. Definitely won’t be going back!
26 de fevereiro de 2022
Resposta da VITAL+
Hi Ele nA, thank you for your feedback.
Your order had a pre-order item as stated by you. The date for this date to be back has changed over the time and we have sent emails to customers to inform. Unfortunately, we need to inform your order number to us as your name here is Ele nA, which is diffferent to what was provided in your order.
We have refunded your Quercetin.
Kind Regards
Wish there was a negative or 0 stars
Wish there was a negative or 0 stars. Ordered RAT tests early jan, eventually got an option for swapping to another type or cancel the order. I requested to cancel. This was 2 weeks ago and still haven’t heard anything from them. No replies to msgs or emails or phone calls!! One big scam site as far as I’m concerned!
18 de fevereiro de 2022
Opinião espontânea
Resposta da VITAL+
Hi Sarah, thank you for your feedback.
We apologise as we can see that your order took a bit longer to get to you. We can see that your order was refunded as per your request.
If you need further assistance you can contact us at sales@vitalpharmacysupplies.com.au
Again, we apologise for the inconvenience caused.
VITAL+ Team
I would leave 0 stars if I could
I would leave 0 stars if I could.
I purchased in stock N95 masks on 13th of January, as per website orders being dispatched between 3 - 10 business days. On 31st of January 12 business days since placing my order I sent an email as order was still unfulfilled. Today received a response after 7 business days stating:
“We have been and still are experiencing delays with all facemasks as our suppliers are constantly changing ETAs. Hence unfortunately there is no estimated delivery time frame yet.”
Again this item was in stock at time of purchase! It is a con. I have requested a full refund, I wonder how long I will be waiting.
Poor customer service! DO NOT SHOP FROM HERE.
9 de fevereiro de 2022
Opinião espontânea
Resposta da VITAL+
Hi Hannah, thank you for your feedback.
We apologise as we can see that your order took a bit longer to get to you. We can see that your order was refunded as per your request
If you need further assistance you can contact us at sales@vitalpharmacysupplies.com.au
Again, we apologise for the inconvenience caused.
VITAL+ Team
If you need further assistance you can contact us at sales@vitalpharmacysupplies.com.au
Again, we apologise for the inconvenience caused.
VITAL+ Team
Completely useless
Placed an order at the start of January, contacted them a week later and was told there was a backlog in orders. Over a month later still nothing and no correspondence from them despite repeated attempts to contact them.
Edit: I did actually receive most of my order 6 weeks after placing it and a refund for the missing part.
8 de fevereiro de 2022
Resposta da VITAL+
Hi CT, thank you for your feedback.
Can you please kindly provide your order number as we could not find anything with your name? Did you buy from VITAL+ Pharmacy or Vital Start? Please be mindful we are not linked to this company in QLD
If you need further assistance you can contact us at sales@vitalpharmacysupplies.com.au
VITAL+ Team
Placed 2 x orders for Rat tests on 4…
Placed 2 x orders for Rat tests on 4 Jan & 9 Jan and still have not received either!
Are you selling them in store? If so this is not fair
1 de fevereiro de 2022
Resposta da VITAL+
Hi Frank, thank you for your feedback.
We apologise for your experience with VITAL+ and for the delay with your order. We can see that your order was delivered.
If you need further assistance you can contact us at sales@vitalpharmacysupplies.com.au
Again, we apologise for the delay and inconvenience caused.
VITAL+ Team
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