VLCC Wellness Opiniões 115

I would like to appreciate Mich at VLCC Nad Al Hamar for her exceptional body massage service. Her technique is excellent, and she always ensures that I feel relaxed and comfortable throughout the session. She is professional, attentive, and knows exactly how to relieve muscle tension and stress.
Every session leaves me feeling refreshed, rejuvenated, and completely relaxed. Her dedication and caring nature make the experience truly enjoyable.
I have been visiting VLCC for many years, and professionals like Mich are the reason I keep coming back. I highly recommend her to anyone looking for a relaxing and effective body massage at VLCC Nad Al Hamar. Thank you, Mich, for your wonderful service!

I don’t know why it took me this long to get a Laser Hair Remover with Antonette(nurse) because it was AMAZING. VLCC did an outstanding job. From start to finish it was flawless. The receptionist(Luisa) was very kind, and knowledgeable of what she was doing. I highly recommend the Laser Hair Remover, program & booking with VLCC.

I’ve been doing my laser sessions with Mani at VLCC, and she has honestly made the experience so much better. She is incredibly friendly, charming, and professional, and she always knows how to make me feel comfortable during the sessions. What I appreciate most is how she keeps the conversation flowing and distracts me from the laser pain, which makes the entire process feel much easier and less stressful. Her positive energy and warm personality truly stand out. Thank you, Mani, for always being so kind, patient, and amazing at what you do! Highly recommend her to anyone considering laser treatments at VLCC. ✨

Iffat is a beauty expert at Vlcc Karama branch.She has managed to maintain my face well with regular facials.I have been a regular client at Vlcc Karama and highly recommend Iffat and this beauty salon for friendly staff too

I recently visited VLCC Beauty Clinic and my overall experience was disappointing due to unprofessional appointment handling and poor customer coordination.

I had already booked my appointment through the online process and even received proper confirmation messages from the team. However, when I reached the branch, the staff told me that they were “now taking my appointment” and asked me to come again after a few days. This was very frustrating because I had already completed the appointment process in advance.

The entire system felt very unorganized. First, I had to coordinate with one team for the appointment and then again with the branch separately, making the process unnecessarily long and time-consuming.

I also did not appreciate the way the coupon code process was explained. It made me feel uncomfortable, as if the service was being offered like a donation instead of a professional paid service.

The branch team’s behavior and communication were also not professional. I politely shared my concerns on WhatsApp and explained the issue clearly, but after that there was no proper response, follow-up, or action from the team.

I hope the management improves the appointment system, customer communication, and branch coordination because this experience did not meet professional service standards.

WARNING TO CUSTOMERS THINKING OF TAKING VLCC SERVICES

My experience with VLCC Malad West, Mumbai has been extremely disappointing and mentally exhausting.

Over time, I paid more than ₹2.5 lakhs to VLCC, including ₹80,394 recently for slimming and V-Fit packages. The packages were aggressively sold with repeated follow-up calls until payment was made. But once the money was collected, the service quality collapsed completely.

Here’s what I faced:

* Constant difficulty getting appointments
* Calls unanswered/disconnected
* No proactive support from staff for weeks
* Diet plans repeatedly promised but NEVER shared
* V-Fit sessions seemingly oversold beyond centre capacity
* Zero accountability despite repeated follow-ups
* Apology messages initially sent by staff, but later blame shifted onto me

The most shocking part?
When I finally asked for refund due to complete dissatisfaction and service failure, VLCC refused refund and instead suggested I transfer these services to my relatives/friends or continue availing other packages.

Imagine being unhappy with services yourself and then being told to “pass them on” to family members instead of resolving the issue fairly.

This entire experience felt less like wellness support and more like a system designed to aggressively collect advance payments and then hide behind “No Refund Policy” irrespective of customer experience.

A reputed brand should focus on customer results and resolution — not exhausting customers into silence after taking their money.

Posting this so other customers can take informed decisions before locking large advance amounts into long-term packages.

Extremely disappointed with VLCC management, customer handling, and overall ethics in this matter.

- VB

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the services I purchased from your VLCC branch near Janjeerwala Square, Indore.

I paid ₹22,000 for a slimming service after being assured by Vandana Madam that my belly would reduce within 45 days. Based on this promise, I was also enrolled in an EMI plan.

However, my experience has been extremely disappointing:

* I attended only 3 sessions and did not see any results.
* I did not receive any follow-up calls, messages, or appointment confirmations from your staff.
* Due to the lack of response and visible results, I stopped visiting for 3 months, yet no one from your team contacted me.
* The commitment made to me at the time of sale appears to be misleading.

I am highly dissatisfied with the service and the lack of professionalism shown by your staff. I feel that I have been misled into purchasing this package.

I request you to either provide the promised results or process a full refund of my amount, as I have not received the service as committed.

If my issue is not resolved promptly, I will be forced to take further action.

I hope for a quick and fair resolution.

Anju ( staff ) at VLCC is amazing She always treats me so nicely in every session, and her therapies are really good. She is very polite, caring, and makes sure every client feels comfortable. I truly appreciate her dedication and service.

I have paid my package in vizag vlcc, the service there is highly disappointing and ridiculously cheap mindset staff, while making us take package they use very convincing and most convenient words but while during treatments they are very stingy, like they r doing treatments for charity or for free, i have taken the package of have 7 sessions per week, for 60k, while availing that offer and letting us pay for it they used these sentences that i can come 7 times a week, but now when i come once or twice a week they have become very tight wad and cheapstake, as if they r doing for free and the treatments i chose during paying was for 45mins and now they r miserably saying they will only give the one which is half the duration of my chosen treatment, highly disappointed, this was being repeated all thetime, i have stayed patient for a very very long time noe, and just done now

I am Shobhana. Visited VLCC, Mulund for skin treatment. Dr. Pratibha did my session(Derma facial). She was very polite and professional and explained the treatment process clearly. The service was excellent and clinic maintained very good hygiene. I am satisfied with the results and would definately recommend VLCC to anyone looking for quality skincare services. I thanks to VLCC and Dr. Pratibha mam for such a great service 👍

Absolutely fraud 1st they call their clinic or Shop then they play with their fraud plan they are very sharp for their plans to make public loots.

Today I visited to sarjapur road brach for makeover package, clinic was highly professional from the front office staff to till beautician and hair stylist everyone did the greatest job. Tnx to Ms. Muskan & Mamtha..💐

Good experience I got my beautiful nails and positive vibes😎✨

Think twice before even choosing VLCC — they are absolutely jhola chaap in their approach.
After undergoing CoolSculpting at VLCC, I developed severe rashes and skin irritation, which caused me physical pain, mental stress, and financial loss.

I immediately raised a complaint and shared all details, but till date no action has been taken. There has been zero accountability, no medical support, and no compensation despite repeated follow-ups.

For a brand that claims to be in health and wellness, this level of negligence is shocking. Once the payment is done, customer safety and complaints are completely ignored.

I strongly advise everyone to think twice before choosing VLCC, especially for advanced treatments like CoolSculpting.

had haircut last Sunday that on 18-01-2026. I went there 1:15 pm with pre-appointment for 2 adults(1 male and 1 female) and 1 kid after entering VLCC rohtak omprakash was busy with some other client and ask me to wait for 15 mins we were waiting there and he asked my brother for head wash I asked him to do my haircut first then kid because we came from chandigarh for day only but I was made to sit on wash chair with wet hair for 40 min as he said he apply spa cream because my hair was dry and in meanwhile he did my brother haircut, for such a long wait with chemical on my hairs made my hair tangled and also made my neck painfull. After this much haircut was not done by omprakesh there manager asked neha to do haircut which is not even hair expert, I was unknown to the fact that neha is not hair expert as I live in chandigarh ..... I asked her for soft layers she said Okk but after the cut I asked for back mirror my hair cut was horrible when asked by omprakash she said she had done feather cut saying both are same.....WORST EXPERIENCE AS IT WAS A FIRST AND LAST VISIT. UNPROFESSIONAL BEHAVIOUR !!!!

Poor service for Admin in DMCC, 2x they called me for appointment, but when i arrived the doctor is not available!!
So disappointing for a paying client!

The message thurapy was perfect and i felt more enragy my blood cerculation became better and im continously on it even the shape of my body became nicer and firmmer. Thank you for vlcc team all profitional and friendly.

Horrible experience and pathetic service
When I went for facial,they motivated me for chemical peeling . Inspite of me asking VLCC staff to do a skin test to check for any allergy,they performed chemical peeling on my face without any prior skin test . And the chemical peel procedure had totally burned my face. When I contacted them again ,they kept giving me false assurances that the burnt pigmentation will go off but it didn’t happen even after three weeks . Now I’m left with permanent scars on my face and undergoing treatment under a specialist dermatologist on my own

I am writing of my recent experience at VLCC Al Qusais branch regarding a Hydrafacial package of 5 sessions (AED 1050 + VAT) that I deeply regret purchasing.
During my consultation, when I checked if hydrafacial could be done on my face, I was told yes that Hydrafacial would be suitable for my skin. Based on that assurance, I agreed to pay for the package in good faith. However, on the day of my session (which I had already booked in advance for two slots along with my friend), the experience was unprofessional. We were told there was no appointment, even though both slots had been confirmed last week. One staff member finally took my friend in, while I was later told by another technician that my session was not for Hydrafacial, but for an acne treatment — something I never booked or agreed to. When I insisted I had booked a Hydrafacial, I was told that suction cannot be done due to my active acne, and if I still wanted Hydrafacial, they would skip the suction — which makes absolutely no sense, because suction is the key part of the Hydrafacial procedure. The "session" I received was nothing more than cleansing, steam, and a face pack. This is not what I paid for.
What made it worse was that my friend, who used a session from my package on the same day, received the full Hydrafacial with all proper steps, including suction. If your staff knew I wouldn’t be receiving the same treatment, they should have informed me at the time of consultation. Why wasn’t I informed during consultation that my sessions would be completely different? If I knew this, I would’ve never paid for this at all. I feel completely misled and taken advantage of. They let me pay full price for a treatment they knew they wouldn’t fully perform, and then just casually told me on the day of the session that it’s not suitable? That’s not just careless — it’s manipulative.
This is misleading and completely unprofessional. I feel cheated and disappointed with the experience. I agreed to exchange 2 sessions for meso+dermapen, but later after doing some research on my own I found that’s also not ideal for active acne. I trusted VLCC as a brand, but this experience has seriously damaged that trust. After raising a complaint, I was offered two sessions of a pumpkin facial. I used one session only to avoid wasting my money, but it was again extremely disappointing. I was charged AED 400 per session, even though the same treatment is available at much lower prices with better service at other clinics. At this point, it is hard to call this anything other than misleading.
When I informed them that I do not wish to continue with this facial as it is not worth the price, and requested to use the remaining balance to purchase products instead, I received no response.
I have never had such a poor and unprofessional experience before. I will never choose VLCC again, nor would I recommend it to anyone. The service was extremely disappointing, and while they claim to be professionals, no trained professional would typically recommend such a misleading treatment, which raises concerns about the level of expertise involved.

**Be careful with VLCC, especially for facial treatments. They may say things to convince you and make you pay, as all they are doing is sales. So make sure you know exactly what you are getting.**

I am having the worst experience of my life. Spent over 1.5lakh for multiple sessions and treatments, never availed those sessions so asking for a refund and cancellation and they straight up denied it and been withholding my money.

Ms. Nidhi from Customer Service team literally harassed us on call, these people only care about the money and nothing else. Please DO NOT GET ANY SERVICES FROM THEM!