VlookGlasses Opiniões 138

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have been a faithful customer of Vlookglasses for over five years, I have way too many glasses from this company. Great quality, sturdy, strong, lens always on point with my prescription, customer s... Ver mais

Classificada 5 em 5 estrelas

I’ve been using Vlook glasses for over 5 years, and I’ve honestly loved them. The quality has always been great, the styles are cute and trendy, and the prices are affordable. I’ve ordered multiple pa... Ver mais

Classificada 1 em 5 estrelas

I bought 2 pairs of progressive bifocals from them and I cannot see out of either of them. I complained and got nowhere. I was out $150. Also, the lenses were supposed to be tinted/change color and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve ordered from VLook 3 times so far.Great looking frames, surprisingly quick turn around time. I’ve waited months from other sites, not Vlook. Had an issue with old shipping address, sent a message... Ver mais

Informações sobre a empresa

  1. Grossista de óculos
  2. Loja de óculos de sol

Informação fornecida por diversas fontes externas

No Middleman or Retail-Space. High-Quality Glasses with Affordable Prices. Cutomized reading/distance glasses only $9.99 with Free blue light blocking lenses from factory direct to you.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

138 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

I have been trying to reach out to…

I have been trying to reach out to Vlook for the last couple of days with no luck. My issues is the buy one get one free I brought 4 pairs of glasses and they charged me for 3 pairs I'm not a happy camper. No one is returning or responding to my emails. How long does it take before someone responds

3 de agosto de 2022
Opinião espontânea
logótipo da VlookGlasses

Resposta da VlookGlasses

Please tell us your order number, so that we can help you check and solve the matter.

Classificada 1 em 5 estrelas

DO NOT ORDER if you need more then single vision

My first pair of glasses my prescription was not correct. I will take responsibility and say I put my script in incorrectly so I sent to VLOOK to look at. They sent me back how to put in the script and suggested what it should be. I was told if it was incorrect they would correct it. Not true. DO NOT ORDER if you are more then single vision.

26 de maio de 2022
Opinião espontânea
logótipo da VlookGlasses

Resposta da VlookGlasses

Please tell us your order number, we will help you solve this matter.

Classificada 1 em 5 estrelas

Product does not perform properly

Yes the prices are good but the company makes you jump through hoops just for them to correct the mistakes that they make on your glasses. If I order glasses to transition I expect with them to transition in the sun and mines do not. The only way to communicate is through email; I email and you say “take a picture outside with something under the glasses.” I do that then you say oh well record a video it’s been four days now at this point I just want my money back and to send you your glasses all I initially wanted was the additional fee

27 de março de 2022
Opinião espontânea
logótipo da VlookGlasses

Resposta da VlookGlasses

Hi, sorry for your inconvenience, would you mind telling us your order number, so that I can help you solve the it?

Classificada 5 em 5 estrelas

Vlookglasses is awesome

Vlookglasses is awesome. The Customer Service is wonderful. They respond back to you in a timely matter and make sure that you are 100% satisfied with your glasses. I would highly recommend that you order your glasses from Vlookgkasses.

24 de fevereiro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

WORST WEBSITE

THIS IS THE WORST PLACE TO EVER GET GLASSES FROM MY GLASSES BROKE IN LESS THAN 2 WEEKS. WHEN I CONTACTED THEM THEY GAVE ME THE RUN AROUND WHEN I CLEARLY SENT THE PICS OF THE BROKEN GLASSES AND NOW THEY DONT EVEN ANSWER MY EMAIL!! =(

16 de fevereiro de 2022
Opinião espontânea
logótipo da VlookGlasses

Resposta da VlookGlasses

Hi, sorry for your inconvenience, would you mind telling us your order number, so that I can help you check?

Classificada 2 em 5 estrelas

I purchases 3 pair of prescription…

I purchases 3 pair of prescription glasses from them 2 pair has already broke and it's been less than two months. I won't be purchasing anymore frames from vlook.

27 de setembro de 2021
Opinião espontânea
logótipo da VlookGlasses

Resposta da VlookGlasses

Please send a picture to our customerservice@vlookoptical, we will help you solve this problem.

Classificada 1 em 5 estrelas

First time ordering from this company…

First time ordering from this company and my Prescription must be off and the glasses are to small and hurting my ears this is very disappointing and a waste of money .I will not be ordering from this company again #20210801043234362429 .. UPDATED-it’s Oct 3 2021 still No one help

19 de setembro de 2021
Opinião espontânea
logótipo da VlookGlasses

Resposta da VlookGlasses

Sorry for your inconvenience and bad shopping experience, please contact us customer service email, we will help you solve this matter.

Classificada 4 em 5 estrelas

I just ordered a pair

I just ordered a pair, and I chose the DHL express service. I hope the shipping goes as planned, I have a long trip coming up soon.

11 de agosto de 2021
Opinião espontânea
logótipo da VlookGlasses

Resposta da VlookGlasses

Of course we will urge our logistic, please do not worry.

Classificada 3 em 5 estrelas

I puchased a pair of white glass with prescription

I puchased a pair of white glass with my prescription. But when they arrived the other day the frames were clear and my prescription was not correct. I can't even read with these. Now they want me to pay to ship them back so they can correct there mistake. I contacted there customer service team and they still keep telling me they did the job right...Then why can't I see or read with my prescription glasses from your company and why do I have to ship them back. It is your responsibility to make sure your customer who is spending money on your site is satisfied with your product?

3 de agosto de 2021
Opinião espontânea
logótipo da VlookGlasses

Resposta da VlookGlasses

Please send your problems to our customerservice@vlookoptical.com or Facebook, we will help you solve this problem.

Classificada 5 em 5 estrelas

This company is the most professional…

This company is the most professional group of people I have ever met online. Customer service department is fast and efficient. I have not had any issues with anything that I needed to return which wasn’t their fault I just changed my mind on a few things and they honored my request with no hesitation. I will recommend Vlook glasses to anyone who needs glasses, they are beautiful they fit perfectly and my prescription is exact. I would even be willing to advertise for them. They deserve this five star rating that I have given them.

28 de julho de 2021
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Resposta da VlookGlasses

Thanks for your support, we will continue to improve our services!!!

Classificada 5 em 5 estrelas

I was pleased with my order

I was pleased with my order. To be perfectly honest; everything went well. My glasses are even prettier in person than they were online, and my prescription is perfect as well. Thank you Vlookoptical.

21 de julho de 2021
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logótipo da VlookGlasses

Resposta da VlookGlasses

Thanks for your support and loving of our glasses!!!

Classificada 5 em 5 estrelas

Completely Satisfied. You should be also.

Listen, my order of three pairs arrived in less than two weeks and, they are beautiful. I just have to get my prescription inserted. ...and I am ordering three more pairs for my sister in Barbados

17 de junho de 2021
Opinião espontânea
logótipo da VlookGlasses

Resposta da VlookGlasses

Thanks for your loving of our glasses, and contact us if you have some questions about your order.

Classificada 1 em 5 estrelas

I’m still waiting for my pair of…

I’m still waiting for my pair of glasses I’m very frustrated at this poin. I’m not sure if I wi use them again !!

12 de maio de 2021
Opinião espontânea
logótipo da VlookGlasses

Resposta da VlookGlasses

Please send your order number to our customer services email, we will help you solve this matter.

Classificada 3 em 5 estrelas

Hello I just ordered two pairs of…

Hello I just ordered two pairs of glasses that were cheap I’m reading reviews I see satisfied customers so I will wait for my shipment and I hope it’s fast ✔️

11 de maio de 2021
Opinião espontânea
logótipo da VlookGlasses

Resposta da VlookGlasses

Yes, we will ship the glasses at first time once we finish it, and we will also urge our factory and express, so please do not worry.

Classificada 1 em 5 estrelas

I’ve been waiting on two pairs of…

I’ve been waiting on two pairs of glasses since March, it is now May. Highly disgusted!!

4 de maio de 2021
Opinião espontânea
logótipo da VlookGlasses

Resposta da VlookGlasses

Sorry for your inconvenience, please send your order number to our customer services email, and we will help you solve this matter.

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