VO Opiniões 

615
TrustScore: 4.5 em 5

4,6

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Products fit well and are of good quality. Happy to finaly not be disapointed by a clothingshop I found on instagram. Delivery could be a bit faster but they are upfront about it so no unpleasant sur... Ver mais

Classificada 5 em 5 estrelas

Ordering was easy. Delivery was ridiculously quick. The T-Shirts were just loverlie. Exactly the same colour, print, quality and size. (We ordered larger as we use a tumble dryer so they will change a... Ver mais

Classificada 5 em 5 estrelas

Great choice of clothing. I bought two sweatshirts, one for myself and another for a Christmas gift. Both were gorgeous. The material is beautifully soft and warm and sizing is very generous. Plen... Ver mais

Classificada 5 em 5 estrelas

"Be Kind to Every Kind! Hi Holly! I really enjoy the sweatshirt, it is super soft and comfy, I actually wore it running the other day and it got a lot of looks! I am actually about to purchase anothe... Ver mais

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

BORN FROM COMPASSION. BUILT FOR THE WILD. VO is an ethical clothing brand for anyone who feels most at home in nature, and believes in protecting it. Our ethical garments are for everyday explorers who understand that the smallest choices can have the biggest impact. Our clothing is built to last, made with respect for people, animals, and the planet.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

615 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(615)

50 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

This is an amazing company

This is an amazing company. The products are really good quality and the customer service is outstanding! I have bought many items from this company for myself and as gifts. Highly recommended!

3 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent clothing

Excellent clothing - stylish and comfortable and cruelty-free. And customer service exceeded my expectations. Highly recommend.

1 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

So disappointed

So disappointed. I ordered a t-shirt in good faith, believing I would be receiving something eco and good quality. What I received is the lowest grade cotton t-shirt I have ever seen. I feels and looks factory sweat shop not eco, plant friendly. It’s also outrageous they don’t offer a refund option, something I only discovered when I looked to return it. It’s 2024 and that should be illegal. I have contacted them directly and and have requested a refund. If nothing comes of that I will contact PayPal. Do not recommend.

3 de junho de 2024
Opinião espontânea
logótipo da VO

Resposta da VO

Hi Merle,

Thank you so much for taking the time to leave such constructive feedback about the fabric material you weren't particularly pleased with. We genuinely appreciate your comments as they help our young team understand what matters to our customers the most

Ultimately we get a lot of really positive feedback about our garments, and especially their soft material... So this might simply be coming down to personal preference, yet we do keep any comments like this on a list to bear in mind for future product development - for example, even though a lot of our customers love a thinner, lightweight fabric, we'd totally look to add some heavier fabrics in future for those that don't.

We do actually offer returns/refunds for unworn/unwashed items and we just ask that a customer emails in to let us know and for us to provide a reference number for the return.

I hope that information is helpful and don't hesitate to reach out to our customer support team if you have any concerns

Bests,
Katie

Classificada 2 em 5 estrelas

Very poor quality

Having had to return a T-shirt because of the very poor sizing, it has taken weeks to get a replacement and that appears to only have been prompted by my asking where it was. The package arrived back to them via Royal Mail weeks ago but was only acknowledged last week. The replacement T-shirt is appalling quality and the print looks like I’ve had it for years. It’s a different fabric to the original and is akin to a T-shirt you’d pick up if a market. For £25 it’s dreadful. All the lovely messaging isn’t worth a thing if the product is so poor. I definitely cant recommend them and would say actively avoid buying anything.

30 de maio de 2024
Opinião espontânea
logótipo da VO

Resposta da VO

Hey there!

I am very sorry to hear that you were not satisfied with your order! Our returns/exchange process can indeed take up to 10 to 15 business days depending on the number of returns we are dealing with and the speed with which the item is sent and received in the warehouse. We are constantly striving to better our processing timeframes.

In regards to quality - we use DTG printing method and vegetable inks, that are known to be one of the best ways to print, and the designs last for the lifetime of the garment (as long as care instructions are being followed) We do indeed have some designs in which the texture of the design has a deliberate 'worn' effect, for a more vintage feel.

If you are unhappy with the item and really can't see yourself falling in love with it - just send our customer support team a message or come on to Live Chat and we will be happy to help out with a return

Bests,
Katie

Classificada 1 em 5 estrelas

If you want to waste time and your hard earned money...this is the company for you!

A very frustrating experience with inexperienced staff when dealing with a simple sizing issue. The garment I ordered was the Watermelon Embroidered T-Shirt (Unisex). I am a 42 yr old man who has worn Medium sized t-shirts for decades. When opening the packaging I could see it was a small mens t-shirt. I had to send numerous emails and photos of the garment whilst proving the incorrect size with a measuring tape for a return. I was given a load of waffle of how sizing can be different due to different dyes used by Real Human Beings which can affect the sizing etc (....yawn). Bottom line I managed to get most of my money back but was still left out of pocket for a delivery charge they refused to pay. Bear in mind their sizing is more suited to boys..not men?!

11 de março de 2024
Opinião espontânea
logótipo da VO

Resposta da VO

Hey Ryan,

Sorry to hear that you were not happy with our sizing. Do note that sizes like "Medium" do tend to vary from brand to brand and so we kindly ask all our customers to check our sizing guide carefully to get the right size or speak to our friendly team who are always happy to help with any questions you might have when placing an order or if you are unsure on sizing. Having looked into it, I can see that we did indeed refund you the item that you returned. We happily cover the cost to ship any exchange items back out to you, but we're not able to cover the return shipping costs, I'm afraid as they are paid directly to the carrier for the service they provide in transporting the order

Best, Katie

Classificada 5 em 5 estrelas

A really Great, ethical company

These guys are fantastic. The products are great quality, reasonably priced, delivery is good and customer service fantastic. I had call to change my order (due to ordering the wrong size) more than once and they were so understanding and good about it.
I would highly recommend this ethical company.

27 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Hoodie & mushroom tee shirt

This is my second order from Vegan Outfitters, following my delight with the first. The quality of their products is great and fit perfectly. I am really happy to have found this company and support their ethics

14 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I love everything about this company

I love everything about this company
I love everything about this company. The designs, the quality of the product stand the customer service are all top notch. The most important thing for me, however, is their whole ethos. I am a big fan.

31 de março de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

I ordered a shirt as a gift for my…

I ordered a shirt as a gift for my partner. Despite the promises, the shirt was held up in Finnish customs, and I had to pay VAT because the company's IOSS number was incorrect. I investigated the matter with both customs and the company, and the outcome was that I would have to pay the tax again if I wanted to receive the shirt. I received the shirt after paying the tax, but the shirt was torn. Customer service responded quickly and promised to send a new shirt. With customs, the same issue arose again, and despite my efforts, I had to pay the taxes once more. The total cost of the shirt, including shipping and the triple-paid taxes, was over 50 euros. They refunded me 7,72 euros. The shirt feels thin and of poor quality and was definitely not worth the price. My interpretation is that the company does not seem to be very eco-friendly and appears to engage in greenwashing. I do not recommend it, and I will not be ordering from them again.

18 de maio de 2024
Opinião espontânea
logótipo da VO

Resposta da VO

Hey Karen,

We are massively sorry for the customs issues that affected your order! I looked into this for you and I see that you emailed in the receipts for the charges that customs wrongfully requested of you and the team refunded you those charges right away.

Indeed all taxes and fees are paid at the time of purchase and in this case there was a customs mistake but hopefully us compensating you for these fees has made the situation better for you.

We get a lot of positive feedback from our customers about our fabrics and tees and ultimately it is a matter of preference - and if you are unhappy with the tee we would be more than happy to assist you with a return, you can just pop on to Live chat or email customer support and they will provide you with the necessary details to do so.

Best, Katie - Customer Team

Classificada 5 em 5 estrelas

TShirt Genius!!

I've shopped at VO for so long now. I just love the designs and the quality is brilliant. My t-shirts especially are amazing. They get worn alot and washed alot and they still look brilliant one year on. There's a review saying they are too long so I will say I am 5'8 and they are perfect. I don't like short t-shirts are they aren't and they don't shrink in the washer or dryer. VO also add new lines/designs often and have regular offers and discounts.

14 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Quick delivery and super high quality

Quick delivery and super high quality. I got two hoodies with a really nice print for me and my partner. The quality is really good, the print doesn't fade even after a few washes and the hoodies are really soft and warm. I'm really happy with my purchase.

2 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I love vegan outfitters

I love vegan outfitters. I always buy the "plant based" t-shirts and sweatshirts. Perfect fit, great quality, quick delivery all the way to the USA. Well priced, and love the wonderful customer service touches.

12 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely loved my items

Absolutely loved my items! Such a good cause and a good way to spread the word of love for our animals and fellow creatures.

1 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely love my hoodies got one for…

Absolutely love my hoodies got one for my birthday love it so much I brought myself another one. Almost 5 months later and many washes the black is still black the print is still strong and I'm going to get more.

31 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely hat

Lovely hat, really love the inner lining and the fit. Very cosy. Delivery was quick and the company was very responsive.

11 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Quirky designs, great quality

Ordering was very easy. Delivery was quick and the communication was great. When my item arrived it was even better than I hoped. The fabric is so soft and the embroidered design is absolutely beautiful. I will definitely be ordering from Vegan Outfitters again as their designs are wonderfully different, the quality is amazing and the customer service is excellent.

23 de janeiro de 2024
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais