Vodafone Greece Opiniões 

I ordered the TV3 package over a year ago, and they promised I could use it on my mobile phone, since I didn't have a TV. But the app never worked for me in either of my phones. They refused to refund me for the package and I have been paying for 6 months for the full package that I can't use.

I finally got a TV, and for another 6 months I have been calling to activate my Disney+. Every time I call, they promise to either send the activation info, but never do it,or they promise to call me back in 5 minutes, but they hang up immediately.

Today I called again and explained my issues with them, they said they will call me back in 5 minutes, I said I continue to do this and I wish to speak to a manager. Then they just hung up and blocked my number,so now I'm not even able to contact customer support. This is just absolutely insane.

10/10 would NOT recommend this companyt to anyone for anything!

Ισως και η χειρότερη τηλεφωνική εταιρία. Καθόλου σήμα ποτέ σε εσωτερικούς χώρους . Μάλιστα στο τηλέφωνο μου είπαν ότι δεν μπορούμε να κάνουμε τίποτα για το σήμα να αλλάξετε εταιρία . Ευτυχώς το έκανα . Κανέναν σεβασμός στα λεφτά που έδινα κάθε μήνα επι δύο χρόνια ( είχα σύνδεση )

Mobile App does not work on iPhone, only iPad. No app for desktop. No app for Apple TV! There is no search function in app, so you have to scroll through endless lists to find something specific. This is one of WORST -implemented apps of any of my streaming services and it amazes me that such a prominent name as Vodafone produces such shite.

● Worse telecommunication provider in Greece by all means!👎👎👎
● Customer service is a real joke too!!😂😂😂
● Can hardly believe it is still operational...

Συνεχή και σοβαρά προβλήματα στη γραμμή χωρίς καμία ουσιαστική αποκατάσταση. Κάθε φορά που βρέχει, η σύνδεση διακόπτεται πλήρως. Επιπλέον, ενώ το συμβόλαιο προνοεί έως 24 Mbps, η πραγματική ταχύτητα που λαμβάνω εδώ και μήνες είναι μόλις 4–6 Mbps, καθιστώντας την τηλεργασία και την καθημερινή χρήση αδύνατη.

Παρά τις επανειλημμένες ενοχλήσεις, το πρόβλημα παραμένει. Προχώρησα σε επίσημη καταγγελία σύμβασης λόγω υπαιτιότητας του παρόχου και καταγγελία στην Ε.Ε.Τ.Τ. Μακριά!
Πέρασα σε Nova και τώρα απολαμβάνω συνεχή ροή ίντερνετ

Absolute trash of a company with services and technology you would expect in rural Africa.

There are really NO WORDS in dictionary to describe how horrible Vodafone is.

This company should not exist in 2026.

Avoid at all costs.

Και άλλη ανατίμιση στο καρτοκινητό με αποτέλεσμα να πρέπει να βάλεις ακόμα περισσότερα χρήματα για ένα πακέτο που να έχει έστω 3 gb. Ενώ ένα χρόνο πριν με τα λεφτά που τώρα παίρνεις 1,5 gb, έπαιρνες μέχρι 5 gb.

In german: Freundlich sind sie, wenn man es überhaupt schafft mit einem vom Support zu sprechen. Aber wenn man ein Problem hat mit dem Internet, wird es nicht gelöst... Sie sagen zwar, dass sie sich darum kümmern, aber da geschieht tagelang, Wochenlang nichts :-( . Es ist auch schwer, mit jemanden überhaupt zu sprechen und sie schriftlich erreichen auch. Da findet man überhaupt keinen Ansprechpartner im Internet, wo man eine Mail schicken kann und eine Antwort zurück kommt.
In greek Είναι φιλικοί αν καταφέρεις επιτέλους να επικοινωνήσεις με κάποιον απο το σερβις τους. Αλλά αν έχεις πρόβλημα με το διαδίκτυο, δεν λύνεται... Πάντα σου λένε ότι θα το εξετάσουν και θα το διορθώσουν γρήγορα ως επίσεις ότι θα ενημερωθείς άμεσα για την εξέλιξη. Ο Χρόνος περνάει όμως γρήγορα και δεν συμβαίνει τίποτα για μέρες, εβδομάδες. Καπου κάποου λαμβάνεις μόνο μηνύματα σμς οτι η υπόθεση εξελίσετε. Αλλα τί σε βοηθάει αυτό; Τίποτα :-( . Είναι επίσης δύσκολο να μιλήσεις με κάποιον και να επικοινωνήσεις μαζί του τουλάχιστον γραπτώς. Δεν μπορείς να βρεις κανένα άτομο επικοινωνίας στο διαδίκτυο για να του στείλεις email και να λάβεις απάντηση. Πάντα σου προτείνουν να τους πάρεις τηλεφωνο σε γραμή που σου κοστίζει, ή να προσπαθήσεις ψηφιακά μεσο του Τοβι, του ψηφιακου βοηθου. Αλλα εκει σου τρωνε τον χρόνο. Σε έχουν σε ουρά απέραντης αναμονής και δεν γινετε τίποτα! ΄
Δεν σου συνιστώ την Βονταφον Ελλάδας.

You are the lowest company&service that I have ever experienced. I have an phisycal sim and I want to change it to Esim. I payed 15€ for the sim and now they are charging me for an extra 10€ for changing it to esim. It s the dumbest thing I ve ever heard. And your app is all in greek, I can t understand anything. No english, no button, no other language, very hard to use because you have another alphabet. And I tried calling the contact numbers, from 6 phone numbers that I found, neither of them is working or no one is responding. The Tobi asaistant moves you to a human assistant that is not responding anymore, I waited 10-15 minutes. It s a shame. Your services are a shame.

I have been a loyal Vodafone customer for almost 5 years, with mobile, home internet, and TV services.

Only six months ago, Vodafone persuaded me to renew my mobile contract for €29/month with a 24-month commitment. Today, the exact same plan is being offered to new customers for just €16.50/month for the first year and €22/month for the second.

This is not how loyal customers should be treated. Instead of rewarding loyalty, Vodafone penalizes it.

As a direct result, today I decided to cancel the renewal of my home internet and TV services, which were due to expire at the end of this month and which I had fully intended to renew with Vodafone. You have lost a loyal customer over a pricing policy that shows no respect for existing customers.

Very disappointing.

The customer service called me at 4.55 p.m. after 2 weeks of trying to solve a technical problem and at least 25 phone calls. At 4.58 the employee of Vodafone said: I am sorry but we stop working at 5 and I must hang up now. We will call you again sometimes. Unfortunately there is no 0 stars because I would give 0 stars.

My experience with Vodafone Greece regarding their telemarketing practices has been completely unacceptable. Even though I am an existing customer, I have explicitly and repeatedly requested not to receive promotional calls, officially exercising my right to opt-out. They completely ignore this.

​During my latest interaction, I reminded them that continuously calling a customer who has explicitly opted out is an illegal practice (under GDPR and direct marketing laws). Instead of apologizing, the representative became defensive, told me "don't call us illegal," and then literally hung up the phone on me.

​I want to make one thing absolutely clear: I do not blame the frontline call center employees. I understand they are doing an incredibly stressful job, simply following the aggressive targets and orders dictated by their superiors.

​The responsibility lies entirely with the management and the corporate culture of Vodafone Greece. It is a conscious management decision to harass customers and pressure their staff, blatantly ignoring data protection laws and the explicit wishes of consumers. Trust is not built through harassment. If you don't respect a simple 'no' from your own customers, you shouldn't expect to keep them.

The worst imaginable customer support.
They will do literally everything to get you through the door then once you ve signed a contract you are just expected to pay for services you do not get.
They offer access only to a useless bot when you have a technical issue.
Stay as far away.

I keep receiving calls from salespeople offering contracts that are not available and giving no answers to questions about specifics. I have asked them at least 10 times to stop calling but they keep pestering me. On the other hand when I have a question about my current contract customer service can't be reached or is very unhelpful. They should cancel their pestering department and train their customer service employees. I currently have 3 contracts with them and will cancel them all when the period ends.

Absolute worst provider on the market. Stay far away if you want to save your sanity and your money.
If you are looking for the worst company for mobile, internet, and pay-TV, Vodafone Greece takes first place hands down.
​Customer support is practically
non-existent. You waste endless time on hold dealing with 'Tobi' bot that offer zero actual solutions, combined with a total disregard for the subscriber. Physical branches are no better, as they never answer the phone. To make matters worse, trying to cancel a contract that is expiring has been turned into an impossible puzzle. They do everything in their power to stall the process just to keep billing you unfairly.
No one can imagine what I'm going through just to disconnect when my contract has expired.
Update: They operate in an extortionate manner, they are the most unacceptable company, but the issue will not remain like this by my side.

They kept sending messages about a renewal of my contract without never giving a specific date of expiry and when I switched to another company they charged me 67 euros fine because my contract wasn't expired.

Πολύ άσχημη εμπειρία με τη vodafone. Ενώ έχουμε καινούργιο συμβόλαιο τεσσάρων μηνών, κάνανε λάθος και μας χρεωσανε κάτι που δεν είχαμε πέραν της μηνιαίας πληρωμής μας,με πολύ κόπο να επικοινωνήσουμε με τα κεντρικά για να βγάλουμε άκρη στο πρόβλημα μας γιατί σε τοπικο κατάστημα δεν αναλαμβάνουν, μας κάνανε σύνδεση από τον έναν υπάλληλο στον άλλον για πολύ ώρα, ώσπου καταλάβανε το λάθος τους και για αποζημίωση μας είπαν πως δεν θα πληρώναμε τον επόμενο μήνα. Ο επόμενος μήνας είχε ως αποτέλεσμα να μας κάνουν φραγή γιατί δεν πληρώσαμε ενώ ο λογαριασμός που μας ήρθε ήταν αφαιρετικός μας χρωστουσανε κιόλας 4€. Και σήμερα χαλάσαμε μια μέρα από τις διακοπές μας να επικοινωνούμε και φυσικά και πάλι κατάλαβαν το λάθος τους και έλειξαν τη φραγή.

Trying to port my number to another company, that I went to, and of course had to fully identify myself with my passport.. and what does Vodafone do? DENY IT because "my passport number doesn't match". 1) I cannot even update that detail myself anywhere 2) People get new passports when the old ones expire, and I had this number for SEVEN years now and finally of course 3) It should be NONE OF THEIR BUSINESS to do anything other than to trust the operator that made the request. As if Cosmote is just randomly porting numbers over without any identification? Get the .... out of here. I have been in this business myself on the technical side for 2 decades, in Scandinavia, and NEVER heard of such a ludicrous thing. Are they just trying to be as Greekly impossible as they can be? Cavemen.

I have Vodafone unlimited in the Netherlands with a 50GB/month internet in the EU. I have been trying to use it in Greece, surfing was kind of okay but streaming and working on my website was killing me. I tried to connect manually to Cosmote but it gave an error, so I had to ask my neighbour for his wi-fi password. However I didn't want to take advantage of his kindness and I was using it only when it was absolutely necessary.
Today I had to join a zoom meeting. I tried manual connection to Cosmote again and it was a success this time. And I had a two-hour meeting without any problems! Thanks to Cosmote... Vodafone GR will keep losing customers if they don't do anything about the quality of their network. Oh, I am in Agia Triada, Macedonia.

Κάναμε την αίτηση 02 Ιουνίου για οπτική ίνα
Μέχρι σήμερα 11 Ιουλίου δεν έχει γίνει η σύνδεση
Στο τηλέφωνο που μίλησα με ένα αντιπρόσωπο μου είπε ότι μπορεί να πάει και 2.5 μήνες 😆😆