I made a mistake and order a unit without battery charging capability. Although I had the unit for over a month before install and had opened the box before realising my mistake. It only took24... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Manufacturer of solar photovoltaics systems and Premium LED Lights since 2011. We design and develop small and medium scale energy systems for off grid electrification.
Informações de contacto
VOLTACON Solar Burnsall Road, CV56BU, Coventry, Reino Unido
- info@voltacon.com
- voltaconsolar.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 9% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent
Excellent! Very competitive price for the Solis data logger I purchased, and rapid delivery too. My original one (I suspect non OEM) didn't have reset button (nor inside), so when I upgraded my mesh system to a WiFi6E one, I couldn't reset it. I didn't want to mess about trying to flash it, hence ordered a new (proper Solis) one. Job done, monitoring again (not that we're generating much in December!)
On time and a reasonable price
Great service as always
Good customer service, prompt delivery, good communications, great prices - hard to fault Voltacon!
Very competitive on prices
Very competitive on prices, so a good supplier to use. Excellent service on the whole. I did have an issue with the item purchased but this was very fairly delt with by Voltacon. The only downside was it took a couple of weeks to resolve, but good positive outcome was achieved.
A bit fiddly to set up.
A bit fiddly to set up and the instructions were microscopic. Once we rrealised that the phone app would lead us throught the process it was much easier.
Extremely fast delivery.
Extremely fast delivery & item was exactly as described. perfect.
Fast shipping and helpful after sales…
Fast shipping and helpful after sales, what’s not to like! Thank you… :-)
Great company would use again
Great company units took a while to arrive but I think they came from manufacturer but was kept informed.
Andrei was very helpful thankyou.
Demanding Extra Money after Invoice Paid
Asked for a delivery quote to a specific mainland Highlands address. Received and accepted quote, requested an invoice, paid. Today received request for additional surcharge due to location. Explained that not only was this a violation of UK trading law (demanding more money after an invoice has been paid), but it is contrary to their own online terms. Explained I would not be paying. Have just received this message: 'Hello, I understand that our sales man created an order for you, is this right? In this case he will have to pay for the mistake, we will send you the good tomorrow but someone else will be penalised the £45.'
This has to be the least professional mail I have ever received from a company. Standards certainly have fallen. I have replied giving them the option to refund my money. I am referring this to Trading Standards. Stay tuned. Update. Having explained I had left a Trust Pilot which I would be happy to update as things processed, I Just received this: 'better to modify it now otherwise i need to cancel the order, this is not appropriate you are rushing to accuse us : trading standards, trustpilot, etc, is this how you handle your suppliers?'
Er, yes. Poor service = poor review. But to receive an overt threat that my items would not be sent until I modify this review is outrageous. Trying for a refund. Stay tuned.
Latest reply is that items will ship. If anyone, especially Trust Pilot staff, would care to see the actual emails, they are available on request. It seems that in Voltacon's eyes mentioning Trading Standards is a threat. I believe they are there to protect both trader and buyer and I will not be intimidated into either withdrawing any complaint I might choose to make nor removing this legitimate review. The fact that they have had to ship the order at the price agreed clearly seems unfair to them.

Resposta da Voltacon Power Conversion
Good service
I phone no Monday and was able to pick up my goods by Thursday when I arrived it was all ready and staff helped with load the van
And the after service is very good
I would highly recommend them
Mr welton
Order solar panels form Greece packed…
Order solar panels form Greece packed arrived in great condition and everything was perfect . Highly recommended.
Voltacon a great product
Voltacon a great product , does the job work's well ,
a good web site plenty on offer.
check reviews
ordering easy, delivery absolute nightmare 3 days wasted because of awful delivery experience
replying with i have issues ? shame i asked if you could deliver on a certain day with four days notice - yes no problem - but then you didn't
. so i have issues and don't order from you again - great customer service
of course after i have spent £3.5k with you

Resposta da Voltacon Power Conversion
Very efficient delivery but let down by…
Very efficient delivery but let down by poor after sales. I ordered a 6kw hybrid inverter that clearly said on the website it came with an Eastron meter. I had an email that due to stock issues they couldn’t find 6kw so I agreed to pay the extra for 8kw on the condition it came with the meter I was told it would. It arrived without the meter and I have been given the runaround with ping pong emails with all sorts of excuses. Not even an offer of a few quid of the price of a meter. Shame they don’t care about their customers I will be buying inverters elsewhere in future.

Resposta da Voltacon Power Conversion
quick and reliable service
Very helpful and gave sound advice for…
Very helpful and gave sound advice for my home solar project. It is all up and running and the few problems (mostly due to inexperience here) I had were very quickly sorted out and helpful information given out.
I would be happy to recommend them and will be using them again for phase two.
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