Voye Global Opiniões 

Resposta da Voye Global

24/02/2025

We appreciate you taking the time to share your feedback about your recent experience with our 3-day unlimited data plan in Italy. We're truly sorry to hear that it didn't meet your expectations and that the daily data limit impacted your trip. We understand your frustration regarding the 1GB daily allowance and the fact that this wasn't clearly communicated.

Your feedback is invaluable to us, and we've taken it seriously. As a direct result of customer feedback like yours, we've increased the daily data allowance for our 3-day unlimited plan to 2GB per day. We believe this increase will significantly improve the experience for our customers traveling abroad.

We're also working hard to improve the clarity of our product descriptions to ensure all terms and conditions, including daily data limits, are clearly displayed during the purchase process. We want to be completely transparent with our customers so they can make informed decisions.

We hope you'll consider giving us another chance in the future. We're committed to providing a better service and appreciate you bringing this issue to our attention.

For any further support, please contact us at support@voyeglobal.com.

Resposta da Voye Global

24/02/2025

We appreciate you sharing your experience with our global eSIMs for your trip to the USA and Panama. We're sorry to hear that they didn't perform as expected outside of the UK and that you encountered difficulties. We understand how frustrating it is when a service doesn't work as planned, especially when traveling.

We're glad to hear that our email support was responsive, and we want to assure you that we are committed to providing helpful solutions. While we strive to resolve all issues quickly, sometimes complex technical issues require more in-depth investigation. We are continuously working to improve our troubleshooting processes and expand our knowledge base to better assist customers in various locations.

We'd like to understand more about the specific problems you encountered in the USA and Panama. Could you please reach out to us again at support@voyeglobal.com with more details about the issues you experienced, such as any error messages, specific locations where the eSIMs failed, and the devices you were using? This information will help us investigate further and potentially identify a solution or improvement for the future.

We value your feedback and are always looking for ways to enhance our services. We are actively working on improving the reliability of our eSIMs across different regions and appreciate you bringing this to our attention. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.