VR-ROCK 

Después de recibir un primer set con imanes débiles, VR-Rock me reenvió amablemente nuevas piezas de reemplazo, y he de decir que ahora funciona como debería y estoy muy satisfecho con la compra.
Poder disfrutar de las gafas de RV con la facilidad de aplicar unas lentes graduadas mediante un imán es una autentica gozada.

Ordered custom prescription lenses for a Meta Quest 3 on 5 July 2025 and they arrived today (14 Jul). Cannot fault the speed of manufacture delivery and they work superbly, image is crisp and sharp. Great price too.

The lenses took over a month from when I ordered them to come,the delivery tracking wasn't good, and they were kind of hard to install.
But that being said, once you get the lenses in(as long as you get the magnetic ones, or don't want to ever remove the click in's) they do provide a great experience for a really reasonable price.

I ordered them and wrong ones arrived normal lenses and not my prescription. I got in contact with them and they sent out other ones which was the correct ones. They are good but I have to put my vr headset sitting correctly or I will be seeing double due to my lenses being strong but once I got the headset sitting correctly I can see pretty good I can read all dialogue and see clearly so I am happy. I will also like to apologise for being rude sorry for that.

I Ordered Lenses for the quest 3S on the 11th of June got them today 11th July. I expected them to take a while being made and shipped from China but they was dispatched within 18 days from being made and sent out and i can only say wow what a game changer they are ..totally worth the wait and my vr experience has been for want of a better word upgraded

Produits de mauvaise qualité fabriqué et envoyé de Chine.
Délais de livraison non respecté !!

Bref :

A FUIR !!!

je republie mon avis que vr-rock a fais supprimer pour soit disant : Votre avis contient un discours haineux ou discriminatoire.

Donc dire la vérité c'est discriminatoire...

Bestelling gedaan op 18 Juni hierbij heb ik extra gekozen voor premium verzending en na de bestelling meteen contact opgenomen met de klantenservice om te vragen wanneer ik mijn bestelling kan verwachten.

De beste ai chatbot zegt
Maakduur: 1-3 dagen
Verzending ontvangen in 3-5 dagen

De bestelling was vrijdag klaar en kreeg bevestiging dat die opgestuurd was maar na 5 dagen staat er alleen op de track&trace dat de informatie ontvangen is.

Contact opgenomen en een geschil ingediend bij mijn bank en opeens na dagen geen contact, krijg ik gehoor van een geautomatiseerde chatbot die zegt dat de bestelling klaar ligt om binnen 48uur opgestuurd te worden.

Dit is klaarlichte oplichting dat je 20 dollar extra betaald voor snelle verzending wat gewoon oplichting is.

Ik zou graag mijn geld terug willen en adviseer andere mensen niet om hier iets voor je vr bril te bestellen want dan wacht je een eeuwigheid en ontvang je niks.

Please read if you plan on ordering. Rush shipping isn't actually rushed. I had to wait 3 weeks. Also, if you need to cancel an order, do not think you can do it. I went back and forth with customer service for trying to cancel an order 1 hr after placing it. They fulfilled the order regardless and had no ability to cancel or refund. They also do not do returns obviously. I have no use for 2 pairs of glasses that don't really work.

The lenses are obtrusive and really ruin the experience by simulating having 2 pairs of glasses on.

Edit because VR rock responded and is trying to save face for ripping off people. Separately, They have privately messaged me to try and pay to have this review removed for a fraction of my original payment refunded. I responded stating they should refund both of my orders for refusing to cancel well before production and shipping.

1 hour after my initial purchase, I sent my first message requesting to cancel a standard shipped order as I had created a second order with rush shipping as that's what I needed. I have 15 messages of correspondence over the week following the order date where vr-rock refuses any notion of cancelling. I was placated with excuses of "the automated system processes orders within 15 minutes" which is an outright lie as rush shipping took 3 weeks to arrive and standard shipping was nearly 6 weeks. I'm only messaging now because my issues should very well be seen by others as this company isn't one that should be given business.

Excellent. Le site est assez intuitif, sachant qu'on peut changer la langue. La commande s'est faite sans soucis. Réception dans les temps. Colis bien emballé. J'ai pris les lentilles de vue avec clips aimantés.
C'est Top! Installation facile. Ça change tout. En plus, on a une petite boîte de transport avec une lingette.
Je recommande.

La agencia de transporte ha perdido el envío y desde VR-ROCK me dicen que vuelva a contactar con la agencia y, de momento, no me dan otra solución. Estoy sin lentes y sin respuesta por parte de la empresa...

Edito para cambiar valoración:
Después de 5 días insistiendo, parece que la mediación de VR-ROCK con la agencia ha sido efectiva. Finalmente me han llegado las lentes y todo bien.
Ahora, lo de la agencia de transporte es surrealista.

Initially not the most enjoyable experience, I went with VR Rock due to the excellent reviews but I had 2 prescriptions and both were potentially suitable, I needed advice before my order was confirmed, my mistake was placing my order and then asking for order assistance to ensure I had the right prescription, I should have sought advice first before sending my prescription and order. So my question ended up being a general enquiry, while my order, understandably got priority and was steadily being processed, they do move quickly upon receiving your order. By the time I had some assistance to my actual question, the lenses were on their way, thankfully Katerina in Customer Support was excellent and settled my query and mind, confirming I had indeed sent the correct prescription and the lenses should work well for me.

Well they have arrived, were so easily fitted and wow! It’s hard to explain how good a correctly fitted lens is for your eyes in VR, it takes the strain out of trying to focus and is just like putting on your reading glasses and all of a sudden everything is clear, I’ve actually softened the image in some game settings as it is too sharp and have been able to lower the resolution and gain frames per second, so a better performance with excellent visuals, $AU90 well spent in my opinion.

VR Rock have come through with a great product, their freight provider was initially very quick from China to Australia but then it landed in to the hands of Aramex who took ten days to get them from Melbourne to Tasmania, no surprises there, I let VR Rock know and they were happy to get the feedback.
Excellent people to deal with, I have no trouble recommending VR-Rock for these type of products.

The lenses are great, but on the site is says the shipping is up to 12 days, but it took 22. Don't expect fast shipping.

I can't thank vr rock enough for helping me out,will be using this company again in the future for my vr needs.

Me llegaron las lentes gradúadas, todo exelente con ellas porque ahora puedo disfrutar sin usar los lentes ya que me dolía la cabeza y veía súper borroso si no usaba los lentes en las vr, las 2 estrellas son porque el agente de entrega de paquetes que escogen es horrible, 1 mes tuve que esperar para que el paquete me llegue, contacte a soporte de vr rock y me dijieron que van a hacer lo posible para que lo envíen, obviamente es mentira que no hablaron, fue para dejarme satisfecho, todo bien con las vr muy buena la experiencia pero el tiempo de envío deja mucho que desear, cambien de agente de entrega de paquetes

One of my magnets was protruding and a lense was loose but the customer service got straight back to me and have now sent replacements to me free of charge I was a bit skeptical due to the first pair they sent me but I have to say they handled my problems out quickly and I'm looking forward to getting the replacements thanks you vrrock.

I had Ordered the "Meta Quest 3S Prescription Lenses (Magnetic Design)" with customzied lenses for my eyes (i need glasses) on their website and on my Order it said to be delivered after 6-9 Business days. Today is the 19.01. and the Trackinginformation still shows that the lenses havenot been shipped or even been picked up by the carrier. This is unacceptable, i did infact not even get an information from the seller that the delivery is going to be late. After asking the customer support they just told me that the lenses are still beeing made. Overall i would not recommend ordering here.

Edit: 10.02.2025
After almost 1 month of waiting the product finally arrived. The product itselfe is pretty good, good lenses easy to insert and remove, but they did not arrive like the promised delivery date 6-9 business days but almost 30 days after ordering. Not getting an Info from the Support that the delivery will be late gave me the feeling that i have been scammed.

Overall good product but delivery and customer support need improvment.

My item was never delivered as it seemed to go missing in the post, which is fair enough. I needed it as part of a Xmas gift, so I ordered from somewhere else and got it the same week.

Contacting the seller was a bit slow to begin with. I requested a full refund as I had bought a replacement elsehwere, but they eventually sent out a replacement anyway. Upon contacting them again, they apologised, said they would issue a 50% refund and i could keep the lenses which is reasonable. The lenses are no good to me at the moment, but at least my friend now has some spares as this was a gift for him.

Overall happy experience and I would do business here again as a missing parcel is not the sellers fault.

Update 3: VR-Rock flagged my review for containing defamatory content. As asked I removed some text in my review. Just to be clear Vr Rock asked me previously, rather rudely, to remove my review and even stalked me for a while (mails on a daily basis).

But that is not the reason why I'm giving them a bad review (tricks are allowed, keep checking their banner on their website for several days 😉).

I ordered PSVR1 and PSVR2 lenses, both with blue light filters. Although they claimed these would be shipped fairly quick I had to ask them what was happing with my order because after waiting for 2 weeks they still hadn't shipped the lenses. Once shipped (took them 3 weeks) however they arrived quick and without any other problems.

Upon receiving the lenses I noticed no difference with my other lenses (from VR optician), quality is a bit less the the VR optician lenses but ok. Unfortunately for me this is the main problem with these lenses from VR Rock because their should be a difference. I ordered lenses with blue light filters and paid $20 ($10 each) extra to get those filters on my lenses. However both pair of lenses arrived without the bleu light filter. I checked thoroughly and this got confirmed by a local opticien.

I contacted customer support and asked them for clarification. They swiftly responded and said they would look into it. After waiting a bit I contacted them again, haven't got any response from them since.

So opened a PayPal dispute to ask for any clarification the official way and asked a partial refund ($20) for the missing blue light filters. No reaction. Evolved the dispute to a claim. Paypal refused my claim because the purchase/product isn't covered by them. So be aware. I think there are other company's with a far better product and customer support.

Edit 1:
As a response on the reaction below from Vr Rock. My order #21609 but as I said. I allready contacted support. And after an initual response their was no follow up or any reaction on my reminder a week later.

Edit 2:
For everyone to decide if they are trustworthy or not.

The next day after my negative review they answered on my question.
"... However, I am applying for a $20 refund for you in hopes of ensuring our customers' satisfaction and that you will be happy.
We noticed that you left us a negative review on Trustpilot. Could you kindly help us remove the review on Trustpilot?
Your feedback is truly valuable to us, and we sincerely appreciate your understanding.

If you are still concerned, if you can providing valid evidence and if it turns out to be as you claim, we are willing to refund you an additional $20....."

The next day followed by :

" To make things right, we would like to offer you a $20 refund and kindly ask if you could help us by removing the review on Trustpilot.
Thank you very much for your understanding and support"

2 Days later followed by:

"Before we process the $20 refund payment, Could you help us remove the negative review on Trustpilot? "

To be clear. I haven't got any refund and it looks like I won't get a refund if I don't remove this review.

Therefor changed the review to 1 star (was 2 before).

i should have read the reviews. bought lenses for rayneo air2s. lenses do not positively engage with the nose piece, and fall off constantly. within the first week, a chip developed in the edge of one lens. i asked for a warranty replacement. they said the best they could do is sell me a new pair at 50% off. i asked if they had any kind of warranty at all. they have not responded.

edit: the very day (Jan 5) i posted the review above, i received an email from them offering a free replacement, and asking that i remove the 1 star trustpilot review. i told them to proceed. over the course of the following MONTH, they sent me a half dozen emails, each asking if i wanted them to proceed, and asking me to remove the negative review. each time i told them to proceed. on Feb 3, almost a month after i posted the review, they flagged my review as "defamatory", but trustpilot left it up. today Feb 15, almost a full 2 months after i alerted them about the problem, i received a new pair of lenses. if they had simply sent a replacement and not badgered me about removing the review, i'd have given more stars. but i cannot in good conscience recommend a company that attempts to manipulate reviews by harassing their customers like this.

Sadly, I’m unable to review my VR-Rock’s product because I still haven’t received my order …this is now the 12th day, so much for their $19 ‘Expedited Shipping 3-5 days’

Had I known that VR-Rock uses unreliable Evri to ship their products in the UK I wouldn’t have placed my order …guess I should have read the UK reviews here first.

A word of advice if you’re from the UK look for a more reliable supplier of prescription lenses