Wahl (UK) Ltd Opiniões 

I have a wahl KM-5 dog clipper which I use ones every month to clip my own dog. It cuts well but worming up quickly. Bought their cooling spray which makes work ok but the clipper noise make my dog nervess.

I thought I buy a newer cordless product (old one is only 2 years old) from Wahl to make life easier for my dog and was considering to buy their top cordless KM SUPERA for about £300.

But…
I have read the reviews and have to say it’s not good!
Not just the product but as a company which seemingly doesn’t do anything about it. People who spend their money and keep their company afloat and pay their wages should I think expect at least a good customer service and open phone lines with real people behind who listen our conserns and problems with their product.
So…
It put me off. What if I get a used product? Even though payed for a brand new one? What if my product is faulty? No help from their part?

No thank you.

WORST EVER, STAY AWAY, ORDER FROM AMAZON !

Horrendous website, impossible to pay, gives me inscrutable errors. It's like they are doing everything possible to reject business.

I bought a new wahl razor it is outstanding close shave l bought it in Tesco. Its marvellous it very close shave and gets close up

Firstly as just a consumer (as opposed to a professional), this is a very automated service that you get. I tried to purchase their products through Amazon and was let down by two different suppliers. I went to Wahl Direct and during the replacement of the cutter the plastic spindle broke, which they can no longer replace.
Dealing with them was not particularly easy and not overly helpful.
I ended up buying one of their other products that wasn't complete and again had trouble getting any customer service from Wahl directly after the Amazon site directed me there.
On my first product they told me that it was no longer in production but I can't think that they don't have a few simple spindles and hole cutters somewhere in a warehouse. I suspect they just couldn't be bothered and wanted to sell me a new product.

i have used Wahl products for years. Recently i needed a replace .5 guard. And i messed up and ordered the wrong one (basically)

I was assisted by Rachel in Customer service, who went above and beyound to help. Now this is not an exepensive item but, that did not matter to her. Her exceptional customer service skills are a credit to the business. thank you

I had a beard trimmer I bought on Amazon almost three years ago and suddenly stopped working. I was almost buying a cheap replacement and the had the curiosity to inquire if it was normal average span life for a branded product like that to die after “only” 3 years (I have the Wahl hair trimmer for 7 years and still in good working conditions ). The Amazon AI praised the Wahl customer service so I called, realising the amazing service they offer: my devise was still in warranty (3 years) even if bought on Amazon. The lady on the phone sent an email with some standard questions on use and the issue and after I replied promptly she arranged a replacement with no cost whatsoever and without the need to see (send back) the old product. Trust and efficiency, I love that and will remain a loyal Wahl customer for looong time. Thank you.

I’m a dog groomer and have purchased two pairs now of Arco clippers. There is obviously a flaw with this product in that the pins aren’t set correctly to keep the clippers running at the correct speed. When this happened again after purchasing another set recently from Wahl, I got in touch to tell them the ongoing problems with these clippers. The customer advisor said the pins probably need adjusting which I then replied this is obviously a flaw in the product having the same issue with previous sets. I got no response from this, two emails later, still no response. I had returned the second set, and also asked if this was the issue, no response.
I then received my clippers back from Wahl (hopefully the problem is now rectified) and the bag they come in was ripped! This was obviously done whilst in the care of Wahl, they did send a replacement bag and apologised for the poor customer service! There’s still no admitting this is a problem with these clippers. I am warning other people if the obvious problem with these clippers! Feeling really let down from what is meant to be a reputable company!!
ITS NOW THE 21st AND STILL HAD NO RESPONSE WHAT THE ISSUE WAS!!
Avoid Wahl and certainly Joanne, their customer service is shocking!

This Wahl company is a scam.there products are cheap and nasty.
I purchased a gift set from Wahl after a month and half the shaver head metal split and course a cut to my face.
When I contacted Wahl they agreed to send me a new shaver head and told me I would have to keep buying new shaver heads as the product / metal they use for the head of the shaver will always keep splitting.
This is nonsense.ive never hear of so much rubbish.
I'm still waiting for the new shaver head after 2 weeks it was supposed to of been sent to me.
I would never purchase any products again from this doggy company.
The only reason I used this company is because there advert says there products would last a life time. That's a load of rubbish.
My advice to anyone thinking of using this company to buy anything is to forget this company .
Your be waisting your money. Time n energy

Hate to moan but I really been considering going back to barbering but it don't look feasible to me, you really need to slash them prices in half or more, I ain't seen a wahl in any barber shop for a few years now either. I don't see how they are not noticing the decline in the use of there products.

My newest magic clips and detailers have broke multiple times with hardly any use. Id like to see better quality, prices slashed, parts availability and cheaper servicing, sharpening service and service kits.

Need to stock scissors, good japanese steel at best price possible, training and pro range sets with sharpening services at a reasonable price..

You have to get back in the barber shops, extra support for british barbers to as there getting eradicated by foreigners with no qualifications, so need all the support they can get..

Customer service is excellent but products prices and quality need adjusting. Well as just send a parts service kit with magic clips from the get go

The casing on my Wahl nose hair trimmer melted while charging using the charger supplied, sent photo's to the company, they wanted date of purchase, date code to replace something that may have caused a fire in my home, the cheap nasty American item is on its way to the local refuse site and a Braun replacement has been purchased

I bought a Wahl foil shaver that had an uneven base from the beginning, so it would not stand properly and kept rocking or wobbling on a flat surface.

I contacted Wahl after the warranty period had passed. I fully accept that I contacted them late, but the issue itself was clearly a manufacturing or housing defect and had been present since purchase.

Their response was to offer me either a refurbished replacement for £69 or a repair for £82. Considering the shaver originally cost around £110, I found both options completely unreasonable for a defect that was not caused by misuse or damage.

What disappointed me most was the lack of any real effort to assess the issue properly or offer a reasonable goodwill solution. I was not expecting a free replacement after the warranty had expired, but I did expect better support from a professional brand.

In the end, I sold the shaver and replaced it with a BaBylissPRO model, which I am much happier with.

Based on this experience, I would think twice before buying another Wahl professional product.

I purchased equine clippers from a Wahl distributor, after 13 months they failed. The distributor was most unhelpful so I resorted to Wahl. Rebecca in the Customer Services was outstanding. I immediately felt reassured that I would be treated fairly. Wahl paid for the item to be returned, carried out an examination and agreed to supply a replacement. A perfect example of caring for a customer.

The latest wahl clipper are rubbish. I've been a barber for over 40 years and always used wahl. Recently when i purchase a new clipper it struggles to cut at all straight out of the box as it should. After a lot of detective work I realised why. The new ones are made in Hungary. The older ones in USA. There is a lack of vibration when hand held and I can tell immediately from that if it is going to cut well. so I'm off to hunt for another brand I'm afraid. All models are the same but I have been using the ICON model and it it useless.

I bought a new razor from the official website and I receive it a used one. The poorest quality I've ever experienced. Thin plastic case and an engine that struggle to keep up with the same speed. I used it only twice but I am afraid it will break soon.

I have purchased a serious high end beard trimmer, and the trimmer fitments are of the poorest quality as they keep on breaking, (need from plastic)have tried a couple of attempts to bring to their attention but no positive feedback ,I have had to buy several replacement fitments

Wonderful customer service! Support was friendly, thorough and quick. Definitely added to my trust in the Wahl brand!

Avoid wahi vanish terrible foils break every shave after spending over £100 on replacment foils given up as all foils are of such low quality thought I was buying quality from trusted brand where brought rubish that's the worst quality I've ever experienced and involved trading standards due to this company scaming people out of money on product that's not fit for purpose

I contacted Wahl customer support regarding a faulty beard trimmer, and I couldn't be happier with the service I received from Rebecca.

From start to finish, Rebecca was courteous, professional, and genuinely helpful. She listened to my concerns, dealt with everything efficiently, and arranged a replacement without any hassle. She kept me informed throughout the process and made what could have been a frustrating experience completely stress-free.

Excellent customer service is becoming increasingly rare, and Rebecca's professionalism, kindness, and dedication truly deserve to be recognised. She is a real credit to the company.

My sincere thanks to Rebecca for providing such outstanding customer service. It's because of people like her that I would happily recommend this company to others.

Thanks again

Tom G

Excellent support when enquiring about a spare part.