Wakefit Mattress Opiniões 252

It is the perfect shop for furniture and the service is also very good

This is hands-down the most abysmal customer service I've encountered. They perpetually delay resolutions by escalating timelines without any meaningful response to their own emails. You'll be told to wait two days, only for them to ghost you—then, when you follow up, they shockingly create a fresh ticket and demand another two-day wait. This infuriating cycle drags on endlessly, even if you've shelled out for a 2-3 year warranty. Utterly pathetic and deeply disappointing.

Fraud company!
I had ordered a bed frame from Wakefit, it arrived with full damages and the Wakefit carpenter said that we have complained and in 2 days u will get the new cot and we will come install it.

It’s been almost 2 week, no response.
I have been following up with customer care and no response.
One of the worst companies ever.

Quality is horrible and the customer service is even more horrible.
I have paid so much for the bed frame and now idk what to do. Cause literally no solution from Wakefit!

Worst brand ever!
I suggest going with urban company as never faced any issue like this
Or maybe even sleepyhead.

Totally fraud company with no real customer service. They give same preprepared response over and over again. I ordered a mattress which was delivered on time initially. I asked for replacement with the replacement time window because of wrong size. It's been 2 weeks the old mattress was picked up. It doesn't get updated in their system as recieved by them. I provided proof with AWB tracking which shows clearly that it has been picked up by their logistics. Even after that I get same reply every time that it would be updated in 24-48 hrs ( about 7 times same reply now). No replacement mattress was shipped. Now they are sitting on my money and don't want to refund the money or send replacement. Avoid this company as plague!

Worst experience. They have delivered a damaged product and vanished post that. No customer service
I was promised a mattress with the Sofabed but haven’t received any and now they say it is not included when asked about it during the time of purchase they mentioned it is included

Damaged article is just lying in my house no one is concerned will never recommend
Was going to buy 2-3 more still thank go it didn’t order it together

I am extremely frustrated with my experience with Wakefit.
It has been almost half a month and my order is still not delivered. Multiple delivery dates were promised. The delivery executive even called and confirmed the delivery, but nothing happened. No delivery, no accountability.
Customer support only keeps saying “sorry sir” every time they call. Apologies do not solve the problem. There is no proper coordination, no commitment, and no respect for customers’ time.
This has caused unnecessary stress and inconvenience. I strongly advise potential buyers to think twice before placing an order. Be prepared for delays, false promises, and poor after-sales support.
Very disappointing and completely unprofessional service.

My experience with Wakefit has been absolutely horrible.

I placed an order for a mattress and a waterproof protector on 30th January in the same purchase. The protector was delivered, but the mattress never arrived. I was promised delivery by 10th February.

On Feb 10, without any prior call, message, or apology, the delivery date was pushed to the 15th. When I contacted support, they casually repeated the new date as if delays of several days are normal.

Then on the 15th, it was again postponed to the 22nd.

No communication.
No ownership.
No explanation.

Just scripted replies saying “don’t worry.”

What exactly should a customer not worry about?
It has already been more than two weeks since you took the money.

When I asked why this was happening, I was told to send an email and wait 48 hours. That is not support — that is avoidance.

I asked for cancellation. Instead of helping, your agents kept educating me about “self-serve.” Fine — I cancelled it myself.

But the refund? Not initiated.

Now I am being told weekends and holidays don’t count and it will take another 2–5 days. Amazing efficiency when taking payment, unbelievable delays when returning it.

And the final insult — you refuse to take back the mattress protector because of “policy.”

What am I supposed to do with a protector without a mattress?

This has been one of the most frustrating online shopping experiences I have ever had.
Terrible delivery management, zero proactive communication, and helpless customer service.

I will think many times before ordering again.

I purchased a mattress from this brand and initiated a return over a month ago, but till today the return pickup has not been completed. I have followed up multiple times with customer support, but I only receive excuses, delays, or generic responses with no real action.

It is extremely frustrating to keep a bulky mattress at home for weeks with no clarity on when it will be picked up. This shows a complete lack of professionalism and poor after-sales service. A company may sell a good product, but if they cannot handle returns properly, it reflects badly on the brand.

I would not recommend this brand to anyone unless they are 100% sure they won’t need a return. Very disappointing experience

@SupportWakefit sent damaged furniture with scratches and chipping in study table.
Extremely poor quality finishing. Moreover, such a heavy furniture which even PROFESSONAL carpenter took 3 hours to assemble was sold under DIY Assembly. DON’T BUY from WakefitCo
Once your money has been taken from their shops or online store, they will stop responding to issues. NEVER BUY ANYTHING FROM THIS SCAM AND FAKE COMPANY

Worst service failure of pick up 10 times and failure of delivery from past 3 days and nonsense discussion and answers by the customer care, No resolution to the problems repeated change of dates for pick up and delivery as they want .Customers suffer by paying money in advance and severe back pain and other medical complications aggravates because of this bad services.Got frustrated for past 1month so customers don't pay money in advance.I am sending consumer case upon these wakefit guys.

I ordered 4 pillows from wakefit online. Product is supposed to be delivered 1 week before. but till date only status is shippment in transit and order cant be cancelled. poor customer service. no new scheduled date for delivery. Dont go for any product from them. Delivery will never be done as promissed.

Extremely disappointing experience with Wakefit. The product quality was poor and did not match what was promised. Customer support was slow, unhelpful, and eventually backed off from taking responsibility instead of resolving the issue. Lack of ownership and accountability makes this brand hard to trust. Would not recommend.

I am a repeat purchaser of wakefit mattresses. I've had a great experience 1st three times, but at the 4th time of purchase, the quality was quite poor and led to a backache for me. However, the moment of truth came when their customer service was too stubborn on the 100-day return period and was not willing to make any exceptions despite genuine reasons at my end. I am disappointed.

pathetic service - keeps on delaying the service - after sales its pathetic customer experience!

No urgency to get the job done even for customers who paid up front are kept waiting. These people just sit around forwarding mails in back office and delivery staffs have a million excuses why the delivery not happening and it's always the customer fault. Even though they never reached the home to ring the bell. What is the point of providing a physical address when these morons want easy work just dialing numbers. If the customer has no network it's the customer fault.
Never pay this company until the product is delivered safely.
Fascinating how many customers they disappointed by reading the reviews. This company should be renamed DeadBits.
Better the court should shut operations in goa like ola electric

Very disappointing experience with Wakefit.
I ordered a King size mattress (78×72) on 24 December, and this has been one of the worst delivery experiences I’ve had. The order was picked up in December and then kept going “out for delivery” multiple times, only to be marked as “returning to seller” without any proper attempt to deliver.
There was no clear communication, no genuine delivery attempt, and zero accountability. I waited for days and adjusted my schedule, but the product was never delivered.
For a brand like Wakefit, this level of service is unacceptable. If you value your time and peace of mind, think twice before ordering large items like mattresses from Wakefit. Very frustrating experience.

Don't buy, very worst service

their furniture is very poor quality and they are telling three years guarantee but it is not worth for even six months. high price and cheap quality materials.

Worst experience of product & delivery never buy or think twice before buying. Please use some trusted platform. For delivery you might need to wait for day after day . Selling the product they will do false promises

I had bought a sideboard from their online store. Delivery waiting time is very long. Delivery partners are unprofessional. Wakefit customer support is unresponsive. No response to mails. Call center executives are rude and arrogant