So happy with my waltons order,got my Cricut and vinyl without hassle. Delivery was fast items were exactly as described and everything was packed nicely. Crafting season is sorted.
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Leia as opiniões dos outros
Waltons was super helpful when we called and needed guidance with regards to which product will work for our needs. We then ordered and paid for the product online. We collected the product at the sto... Ver mais
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Your delivery address instruction is a mess! Twice I loaded: 285 Raptors View Wildlife Estate, Hoedspruit, Limpopo, 1380, but your booking form simply reflects Hoedspruit only. I had to phone TheCouri... Ver mais
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Online shopping is great. Delivery was prompt and the guys were friendly. I had actually been into Waltons at Arbour Crossing but the cartridges were more expensive in-store and the staff weren't v... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Waltons
Escrito pela empresa
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Informações de contacto
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, África do Sul
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,2
Bom
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Waltons
Hi there Super Safe Systems team,
Thank you for your great review! We are so glad to hear that you found our service quick and efficient. We truly appreciate your feedback and look forward to serving you again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Geoff,
Thank you for your lovely feedback! We are delighted to hear that you found the online ordering process to be a breeze and accurate.
We strive to make shopping with us as seamless as possible, and it is wonderful to know we achieved that for you. We look forward to your next order.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Nakita,
Thank you so much for your lovely review! We are glad to hear that you are happy with your diary. We truly appreciate your support and hope to serve you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Sindisiwe,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found our service efficient and that your delivery arrived on time. It is always our goal to provide an excellent experience for our customers, and your feedback truly means a lot to us. We look forward to serving you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Lizette,
Thank you so much for your wonderful review! We are thrilled to hear that you experienced great service, fast delivery, and an excellent product. Your satisfaction is what drives us, and we truly appreciate you taking the time to share your feedback.
We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
i was kept in the loop about my…
i was kept in the loop about my products and they kept notifying me on the journey they were taking , which helped both me and them to know when they will arrive
16 de março de 2026
Resposta da Waltons
Hi Ashla,
Thank you for your lovely review! We are so pleased to hear that our communication and tracking updates kept you informed throughout the delivery journey. Keeping our customers in the loop is something we take great pride in, and it is wonderful to know it made a positive difference for you.
We look forward to assisting you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Ntsako,
Thank you for your fantastic review! We are delighted to hear that your experience was fast, stress-free and efficient. That is exactly the standard we strive for with every order.
We appreciate your support and look forward to helping you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Andrea,
Thank you for your kind review! We are glad to hear that your delivery was quick and easy. We always aim to make the process as seamless as possible for our customers.
We hope to see you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Is my order at store for collection
Is my order at store for collection? I was not notified.
18 de março de 2026
Resposta da Waltons
Hi Travis,
Thank you for taking the time to leave your feedback. We sincerely apologise for the lack of notification regarding your order's collection status. We understand how frustrating it must be not to receive timely updates, and this is not the experience we want for our customers.
A ticket has been opened so that our team can look into this matter and assist you further. You are welcome to reply to that ticket directly as well.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Your online shopping system is simple…
Your online shopping system is simple and efficient.
Delivery time was also very quick and we are overall happy with our first time experience with using your services.
Thank you.
6 de março de 2026
Opinião espontânea
Resposta da Waltons
Hi there,
Thank you so much for your wonderful review! We are thrilled to hear that you found our online shopping system simple and efficient, and that your delivery arrived quickly. It is great to know that your first experience with us was a positive one. We truly appreciate your support and look forward to being of service to you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Items were damaged
Items were damaged. Very disappointed with the quality of items received
5 de março de 2026
Resposta da Waltons
Hi Inbashni,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your items arrived damaged. This is certainly not the standard of quality we strive for, and we sincerely apologise for the disappointment caused.
A support ticket has been opened for you, which you are welcome to reply to so that we can assist in resolving this matter as quickly as possible. We value your business and would like the opportunity to make this right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great service,and quick delivery
16 de março de 2026
Resposta da Waltons
Hi Celso,
Thank you for your lovely review! We are so pleased to hear that you enjoyed great service and quick delivery. Your feedback means a lot to us, and we look forward to assisting you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Online query handled by Alex extremely…
Online query handled by Alex extremely well.
18 de março de 2026
Opinião espontânea
Resposta da Waltons
Hi Atiyya,
Thank you for taking the time to share your positive feedback. We're thrilled to hear that Alex handled your online query extremely well.
We'll be sure to pass on your kind words to him – feedback like this means a lot to our team.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Advised to collect parcel but not received
I was advised on 16fh that the parcel which was delivered by the Courier guy was ready for collection. Went to the store on 17th and the reception advised that the parcel has not arrived
17 de março de 2026
Resposta da Waltons
Hi Errol,
Thank you for taking the time to share your feedback. We sincerely apologise that you were advised on the 16th that your parcel was ready for collection, only to arrive at the store on the 17th and be told it hadn't actually arrived yet.
This is completely unacceptable – collection notifications should only be sent when parcels have physically arrived at the store and are ready for pickup. Having you make an unnecessary trip based on incorrect information is frustrating and a waste of your valuable time.
Our customer service team will be in touch immediately to confirm when your parcel has genuinely arrived at the store and is ready for collection, so you don't experience another wasted journey.
We appreciate you bringing this to our attention and apologise for the inconvenience and frustration this has caused.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Fast and easy service.
11 de março de 2026
Resposta da Waltons
Hi Rotondwa,
Thank you so much for your wonderful review! We are thrilled to hear that your experience was fast and easy. That is exactly what we strive for with every order. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Still waiting for part of my order…
Still waiting for part of my order which I have no way of tracking cause it says it has been delivered
11 de março de 2026
Resposta da Waltons
Hi Masana,
Thank you for taking the time to share your feedback, and we sincerely apologise for the inconvenience you have experienced. We understand how frustrating it must be to still be waiting for part of your order, especially when the tracking shows it as delivered.
This is certainly not the experience we want for our customers. A support ticket has been opened for you, which you are welcome to reply to as well so that we can investigate this matter and get it resolved for you as quickly as possible.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Poor delivery/ delivery guy refusing to adhere to the information he's given
Poor delivery, delivery guy refused to go to the written address but rather inconvenienced me by calling me and telling me where to go to retrieve the package, I was not even around the area at the time I had to make means to ask someone to go fetch the package. This caused unnecessary stress
4 de março de 2026
Resposta da Waltons
Hi Liveni,
Thank you for bringing this to our attention, and we are truly sorry for the poor delivery experience you had. It is unacceptable that the delivery driver did not follow the address instructions provided, causing you unnecessary stress and inconvenience. We take matters like this very seriously and will be addressing it with our delivery partners.
A support ticket has been opened for you, which you are welcome to reply to as well so that we can look into this further and ensure it does not happen again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Good experience
No struggles, good packaging.All went well and delivery was quick.
13 de março de 2026
Resposta da Waltons
Hi Natassja,
Thank you for your lovely review! We are so pleased to hear that everything went well, from the packaging to the quick delivery. It is always great to know our customers had a smooth and hassle-free experience. We appreciate your support and hope to serve you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
From the time I placed my order…
From the time I placed my order everything went without any hassle. I had a slight issue with finalizing my order and the courteous online attendant guided me quite speedily to get this resolved.
13 de março de 2026
Resposta da Waltons
Hi Christine,
Thank you for your fantastic review! We are delighted that your order process was smooth from start to finish. It is wonderful to hear that our online attendant was able to assist you promptly with finalising your order. We value your feedback and look forward to helping you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great staff from Somerset West
12 de março de 2026
Resposta da Waltons
Hi Rograe,
Thank you for your kind words about our Somerset West team! We will be sure to pass your compliment along to the staff. They will be thrilled to hear it. We appreciate your support and hope to welcome you back soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
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