Anthony Ward Thomas Opiniões 472

Excellent service from planning with Reece and great performance on-site by Hassan and his colleague. Put simply, a bunch of great guys delivering great service! Thanks, Stefan

From start to finish this has been a superbly excellent service. Were Read responsive via email, and on the telephone which helped in our organisation for our move. Paul then arrived the day before and helped us pack. He was very quick, efficient and super friendly. On the day of the move, the guys turned up at 8 am on the dot as agreed and expedited our move with superb efficiency. Highly recommend Everyone that was involved on the day.

A Catastrophic Betrayal of Trust: Negligence, Disrespect, and Broken Promises
I am writing this as a warning to anyone considering Anthony Ward Thomas (AWT), especially those with collections, sentimental possessions, or expectations of a premium service. I only wish someone had warned me before I entrusted them with my home and belongings.
I am a long-time collector of memorabilia - figurines, posters, books, and promotional items. While none are individually of huge monetary value, together they represent years of careful curation and deep personal significance. I have always maintained them with meticulous, museum-grade care. My priority when moving was simple: find a company that would treat them with the same respect and precision.
After extensive research, AWT came highly recommended. Their surveyor visited, listened, and agreed - in writing - to all my requirements: gloves when handling collection items, individually wrapping every piece, padding drawers, keeping collection items separate, and following a clear packing schedule. I reinforced this with polite Post-it notes throughout my home.
Despite these assurances, what followed was not a minor lapse but a systemic failure to honour almost every commitment.
Collection items were packed loose, unwrapped, and mixed with heavy items that crushed them. Posters were rolled and placed at the bottom of boxes with heavy objects on top. Drawers meant to be padded were left empty, allowing contents to shift and break. Figurines were mishandled, with bent tags; ceramics were chipped due to lack of protection.
I documented widespread damage: crushed posters, broken and chipped items, scuffed furniture, and marked walls in my new apartment. Fingerprints on framed artwork showed gloves were not used. Boxes were mislabelled, unlabelled, or placed in the wrong rooms. Some items were packed against instructions - including important study papers that remain lost - while others went missing entirely.
The team also disregarded the agreed schedule, rushing and leaving early each day, working at a pace incompatible with the promised care. Essential items like shoes were packed days in advance, causing unnecessary disruption.
Professionalism and respect were lacking. The crew - including individuals not introduced to me - were often dismissive and uncommunicative. At times they watched videos while working. When I raised concerns, I was met with impatience, including finger-tapping while I made decisions.
Hygiene standards were unacceptable: toilets left unflushed, taps running, and items scattered across floors.
On moving day, the situation worsened. The team rushed placement decisions, pressured us to cut short our induction, and brought items in before agreement. One crew member pressured me to use my brand-new toilet and showed irritation when I refused use of my unused microwave to heat his non-vegetarian food (I am vegetarian). The experience felt chaotic and far from “premium.”
After raising concerns, the surveyor admitted instructions were not followed but offered no explanation. The company head also visited but provided no meaningful accountability.
The impact has been both physical and psychological. Many items are damaged, missing, or altered; others now feel tainted. I have been unable to open some boxes for months due to distress. A collection that once brought joy now brings anxiety and sadness.
To be clear: these are not subjective expectations. “Individually wrapped” means wrapped. “Padded” means padded. “Gloves on” means gloves on. These are basic professional standards.
AWT markets itself as high-end. In my experience, they delivered the opposite: careless, rushed, and disorganised service.
If you value your belongings - especially sentimental ones - think carefully before trusting this company. I would not wish this experience on anyone.
Avoid at all costs.

Anthony Ward Thomas are first rate at removal services of all kinds. I've used them multiple times for flat moves and just last week for a delivery of boxes and furniture that had been shipped from Paris to London. Excellent office team, very helpful guys doing the heavy lifting. I'll happily employ them again.

Excellent service; friendly staff, flexible management and overall a very professional attitude. I recommend.

Anthony Ward Thomas helped us recently with our move across London, also taking care of all the packing. All staff members we had contact with professional and courteous from our first contact with Jonathan who explained and set up the process to Barnabas and his team who did the packing and moving of our belongings. Recommended

My final delivery from storage went as smoothly as planned. It was very helpful that the team allowed me an extra half an hour on my own to empty the wardrobe and larger-sized boxes so they could be taken away to reduce congestion in the flat. This was the last in a long series of moves out of a house into temporary accommodation and storage, and then staged delivery, including two seasonal wardrobe swaps, into my new home. Ward-Thomas have been constructive, supportive and efficient throughout and everyone I know who has used them says the same.

Just want to say how great your team are.
They were polite, good humoured and very efficient.
I would recommend them in a heartbeat.
Also your office team are very responsive to emails.
Sadly, this is very rare, so it’s a huge thank you to all of you

We had an excellent experience working with Ward Thomas on a job which involved moving much of our furniture and belongings into storage and the remainder to a temporary home within London. All staff were a pleasure to deal with, always courteous and respectful, from the office-based staff, Sales Manager Jason and Adam and his crew of packers and movers. The crew arrived promptly and the job was completed speedily and with care (no breakages or damages, which we have experienced in the past). My builder commented on how impressive the operation was. A small mishap in an item being taken to storage in error was quickly remedied without any fuss. I was impressed that they also arrange for all packing materials to be collected after the move. Feeling confident about the move back home again.

Super lovely experience! Movers arrived on time and were very friendly and efficient and fair priced. Would highly recommend for your next move!

Brilliant Service from Admin to the removal guys. My request involved moving heavy furniture around a two story house. The completed job, no marks, no damage, all in place the way I wanted, and done in a courteous way.
More than, highly recommended!!

We moved within W2 recently. Very professional from the beginning to the end. The chief Charlie was fantastic. Clear and quick communication. Each aspect of the move was efficient. Their team arrived on time. Very professional guys. They coordinated piano movers and a crane as well. All done easily. We were done by 2pm at our new place. I would recommend highly.

Fantastic service from start to finish. Having AWT as our chosen removals firm made it a smooth and less tiring experience. Thanks to Charlie for setting it all up and seeing it through. Also to Cosmin and team for their tireless and careful efforts over two days. All much appreciated by our family. Thank you

Fabulous service , Abbie is superb

Excellent care of all our items in a major move-out, move-around and store. From start to finish, which ran over several months of storage and a couple of internal moves to accommodate an absurd rebuild, crews were prompt, polite and careful with our home and goods, and office staff were speedy to respond and courteous and professional. You might find cheaper options, but, for my money, this team was worth the spend. Thanks Jonathan and Megan.

Excellent service from start to finish

Had to access our items in storage with AWT. It was so easy to contact the admin team (thank you Laura H!) and they explained the process. We opted to access them a Saturday a the on site staff were brilliant. They helped go through all the boxes quickly and find the items we needed. So friendly and made the experience easier all round.

The guys were punctual and called me ahead of their arrival which I appreciated. They were polite and respectful and completed the loading efficiently.

Anthony Ward Thomas did an outstanding job moving the furniture in my flat. They arrived on time and were really polite and organised. Everything was handled with absolute professionalism.
I was very satisfied so thatI would not hesitate to recommend this company.

A four-way move achieved without a hitch. Everyone involved was helpful, responsive, efficient and agreeable. Complicated planning all put in hand without demur. It all went well from start to finish.