Wardrobe Direct Opiniões 

314
•
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Feras assembled 2 sets of wardrobes, chest of drawers and side table in one day. He worked without a break (despite suggesting one) and did a great job. Good service. He was v professional and friend... Ver mais

Classificada 1 em 5 estrelas

After stating we would require help to deliver to the 1st floor, and being happy to pay the additional fees in cash to the drivers - we were told no by the two drivers who delivered. This was d... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolutely atrocious quality for the prices quoted. Ikea has 100 times better quality, delivery and customer service. Their website reviews are 100% fake as they do not allow any review of less... Ver mais

Classificada 5 em 5 estrelas

Brilliant service.Ordered bedroom set. Delivered within a week by 2 lovely delivery men who carried upstairs for us. Paid for assembley and that was done a week later. Assembler were polite, quiet an... Ver mais

Informações sobre a empresa

  1. Loja de mobília para quartos

Escrito pela empresa

We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

314 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 73% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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3,6

Todas as opiniões

(314)

67 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

All Good

Really pleased with the wardrobe. It took a while to assemble, but no major challenges, and it is solid. Delivery ended up being delayed on the day and came quite late in the evening, but otherwise all good.

4 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Extremely helpful

Extremely helpful, communicated throughout the process. Fitter was amazing and very quick. Wardrobes look unreal. Better than any fitted I've seen at a fraction of the price. Very impressed

14 de janeiro de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

The delivery to a little long

The delivery to a little long
Cost of fitting is expensive
The fitters availability was causing inconvenience of a suitable appointment time.
Fitter tried to cancel last minute stating too much traffic and can't get to me.
Fitter was unavailable and not answering mobile so had to text him several times before eventually fitting was arranged.
Eventually when he did come he took almost 3 hours to complete the fitting and it was very late when he left.

26 de dezembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

OK but expectations were much higher

The website is easy to navigate, delivery ok but I have to say the quality of the wardrobe is not amazing for the price paid. I've had similar furniture from different companies that were much better quality wise so slightly disappointed.

17 de dezembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Terrible delivery service

First I was delivered the wrong door for my wardrobe and when they delivered the right one eventually they refused to deliver to my room of choice as promised during the whole mix up. No accountability for mistakes and refused any sort of compensation. Wardrobes direct and their courier company clearly don’t speak to each other as they both lie and contradict each other leaving me to sort out my own issues. I’m extremely dissatisfied and wouldn’t recommend their service at all! Only reason for the second star is because I actually like the wardrobe itself.

24 de novembro de 2025
Opinião espontânea
logótipo da Wardrobe Direct

Resposta da Wardrobe Direct

Dear Customer,

Thank you for taking the time to submit your feedback.

We are pleased to hear you like the wardrobe and we are sorry for the inconvenience caused regarding the wrong doors being delivered first time to the ground floor.

As a reliable and responsible retailer we immediately took full accountability and replaced your doors. Although we forwarded your request, unfortunately the logistics company were not able to take the doors upstairs to your room of choice due to their policy. This is also explained in our terms, at the time of placing your order and in all email communications that delivery is to the ground floor only unless you purchase an assembly service.

We apologise for the inconvenience caused.

Best Regards
Simon
Sales Team Manager

Classificada 3 em 5 estrelas

Not worth it

For what you pay, the quality is just ok. The design is nice but we had multiple issues with our wardrobe. Some are still unresolved. I think the most disappointing is that the fitter tried to cover up a damaged part without letting us know and the light switch was faulty, for which it took multiple emails with the company to convince them it needed replacing - this is still being resolved. I’ve spent too much time on this wardrobe - and given that we chose this more expensive option over ikea so that we wouldn’t need to spend much time on it, I’d say the choice hasn’t really paid off. Such a shame because the design of the wardrobe is nice but overall execution, service, performance, quality and fitting service have been disappointing.

15 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor quality wardrobes and screws

10 de dezembro de 2025
Opinião espontânea
logótipo da Wardrobe Direct

Resposta da Wardrobe Direct

Hello Ryan,

Thank you for taking the time to submit your feedback but we couldn't find your order and have contacted you requesting further information without any reply.

We sell a whole range of wardrobes to suit every budget, from the most basic to some of the highest quality wardrobes at a more premium price.

If you have any issues such as defects in the quality of your wardrobe and parts, please email us on sales@wardrobedirect.com with your order number and more information so we can help and support you under your warranty.

Best Regards
Simon
Sales Team Manager

Classificada 5 em 5 estrelas

Good product, good service

Good sturdy product. Good ordering experience with extremely helpful chat facility as we sought to schedule delivery and assembly with other work being dome in the house

19 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The wardrobe delivery and installation…

The wardrobe delivery and installation service was excellent. The team arrived on time, handled everything professionally, and ensured the installation was completed to a high standard. The wardrobe was assembled perfectly, with great attention to detail and care for the surrounding space. Communication throughout the process was clear and friendly, making the experience smooth and stress-free. I’m very satisfied with the quality of work and would highly recommend this service.

10 de novembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Difficult to assemble and doors drop off

Took ages to come once ordered. Ordered 6th October, delivered 4th November.
The delivery was fine. One man carrying everything out of the can with care. I asked him to leave in my garage as I needed room to assemble it in my house. He did this. Brilliant.
There's little indication on the boxes what's inside, so I had to do a lot of guess work and the instructions were vague in parts. Struggled to put it together with my 13 year old.
The wardrobe is massive. Make sure you have enough room. I hadn't accounted for the middle section which doesn't go flush with the wall at the back, or it isn't level with the two side wardrobes, so it has to sit out a bit. How you then fix it to the wall is anyone's guess. The size wasn't clear from the measurements on the website given on the diagram. Only had room in daughter's room for two pieces out of the three.
I also have a problem with the doors which won't stay on the wardrobes. They keep falling off, and they are heavy! Also, the back sections are really flimsy and I broke it in a couple of places trying to force it into the channels. You can't slide it down, unless you have a massive room to assemble it, so you have to lever it in.
All in all, it looks nice, albeit it has no doors on at the moment until I come up with a solution, but it's really expensive for some chipboard furniture. I'm disappointed.

17 de novembro de 2025
Opinião espontânea
logótipo da Wardrobe Direct

Resposta da Wardrobe Direct

Hello Hazel,

Thank you for taking the time to share your feedback.

I can see that you ordered the Clack White Gloss 3 Piece Modular Corner Hinged Door Wardrobe Set and we do highlight an important statement in the description that you require a minimum wall space of 215cm on both side of your corner to fit this wardrobe.

Our website displays as much information as possible including accurate dimensions and tips on the required space for such large furniture including the space required to assemble your furniture.

All our flat pack furniture is made from sustainable MFC which is laminated chipboard making it affordable, durable, low maintenance, scratch and stain resistant. Its the same materials used in all flat pack furniture by majority of large reputable high street retail brands in UK who typically charge significantly more for the same quality and finish.

I can see that you opted for self assembly. You have hinged doors that are secured by 3-4 hinges per side which should not "fall off" as described unless they are not fitted correctly or if you have faulty parts. This is unusual and concerning for us.

Please email us on sales@wardrobedirect.com with further info including photos so we can assist you further with any required replacement parts and further advise on how to secure your wardrobe doors.

Best Regards
Simon|
Sales Team Manager

Classificada 3 em 5 estrelas

Service is good, delivery not so.

Service was great, we paid for the wardrobe to be built which went ahead fine. Biggest issue is delivery, they only deliver to the ground floor which is a problem if people struggle to get the heavy boxes upstairs.

13 de novembro de 2025
Opinião espontânea
logótipo da Wardrobe Direct

Resposta da Wardrobe Direct

Hello John,

Thank you for taking the time to submit your feedback.

We can only arrange assistance in taking your furniture to the room of choice when you purchase an assembly service.

Like all bedroom furniture retailers using 3rd party logistics companies they are only insured to deliver to the ground floor when you opt for delivery only.

This information is provided on our website delivery information, your order confirmation email and in the follow-up email prior to the delivery.

Thank you for shopping with Wardrobe Direct :)

Best Regards
Charlotte
After Sales Team

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