I reached out to Waterpump.co.uk with a question or two about one of their products before I ordered it. Waterpump.co.uk came back to me by email really quickly and with an answer to my question, al... Ver mais
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Leia as opiniões dos outros
I sent texts about the problem I had with a pump from the waterpump.co.uk website expecting an as usual response of 48 hours or more or never which you get from many organisations. But no instead I ha... Ver mais
Sadly, my order was damaged in the post. Following an email and the photographs I sent to Waterpump, Philip responded very promptly. The problem has been solved to my complete satisfaction. Very pr... Ver mais
The pump was delivered the next day and my question regarding the thread size was answered promptly - very good service overall.
Informações sobre a empresa
Escrito pela empresa
✅ Your water pump expert ✅ Water pump deals ✅ Satisfaction guaranteed ✅ Order before 5pm, 48 hours delivery ✅ Free shipping
Informações de contacto
314 Midsummer Boulevard, MK9 2UB, Milton Keynes, Reino Unido
- 033 0808 0159
- customercare@waterpump.co.uk
- waterpump.co.uk
4,8
Excelente
51 opiniões
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Fast delivery
Fast delivery. Pump works really well drained the water off patio quicker than I expected
2 de novembro de 2023
Opinião espontânea
Couldnt track parcel
Couldnt track parcel - no links.
Pump set not installed yet.
All else very detailed and am sure will meet details offered in sales literature.
24 de outubro de 2023
Opinião espontânea
Resposta da Waterpump.co.uk
Dear Kevin,
Thank you for your review.
That is indeed correct, that was a problem we also encountered and has been fixed since yesterday!
If you still require the tracking link, please contact us via mail or phone with your order number and we will manually send it.
This the second pump I have brought in…
This the second pump I have brought in the last three months. The first just kept blowing my electric. The response I have had with the first pump was very disappointing. The company need to sort out there customer care service.
It’s all very good writing a response saying contact customer service and that customer service is high on there agenda, I have contacted customer service twice already with no satisfactory outcome. This company need to deal with customer complaints at the first instance and not when people write a poor review.
10 de outubro de 2023
Opinião espontânea
Resposta da Waterpump.co.uk
Dear Customer,
We have now located your information because you recently sent us an email. Since you left a review under a different name than what is on the order, we couldn't find this earlier.
We asked if the pump was blocked as it could be a cause of the issue you are experiencing, and you mentioned that it wasn't the case. Typically, in such situations, we need to have the pump inspected by the manufacturer to determine the root cause of the problem to prevent it from happening again.
We were planning to discuss this with the manufacturer, but I believe it wasn't done quickly enough as we received your review the next day.
We always strive to resolve issues with our customers, but unfortunately, it may not always happen on the same day. I hope for your understanding in this matter.
Arrived instantly and questions…
Arrived instantly and questions answered promptly and helpfully
10 de maio de 2023
Opinião espontânea
I purchased a Tallas D-BOOST 850 Pump…
I purchased a Tallas D-BOOST 850 Pump on Friday 5th May and received it on the Saturday. All very good so far.
When I opened the package (on Sunday) which was undamaged I found the vibration mount broken into two pieces.
I contacted customer care same day via email with pictures and an explanation.
No response and having tried to call their telephone number given on their website have found that it is NEVER picked up. Tried 16 times in two days and after a brief automated reply it hangs up.
Worst support I have ever experienced.!
11 de maio de 2023
Opinião espontânea
Resposta da Waterpump.co.uk
Hi Mark,
Thank you for leaving a review.
We are sorry to hear that your experience has not been great.
We have just replied to your mail that we got from you today with a possible solution.
We are sorry that you have not been able to call us as our phone lines have been open everyday but we have not received your call, we will definitely look into this.
I hope we can still solve this
Poor customer service
Poor customer service! Where do I start? Firstly I was told to hold the line as they where very busy and short staffed.
Secondly for some reason my order was duplicated and I charged and received 2 orders, I called early the next day to cancel one of the orders and was told it was too late and the order couldn't be cancelled, so I now have 2 pumps! I then had to wait for 3 days for a returns label to be email to me and now I have to take this to my nearest PDP drop off point for me to get a refund.
3 de abril de 2023
Opinião espontânea
Resposta da Waterpump.co.uk
Dear Craig,
We apologize for the inconvenience caused to you during your recent experience with our customer service. We understand how frustrating it can be to wait on hold during busy periods and we always strive to provide our customers with prompt and efficient service.
Regarding the duplication of your order, we regret to inform you that once an order has been processed, it cannot be cancelled. We are sorry for any confusion or inconvenience this may have caused you.
In terms of the returns label, we understand that it may not have been the most convenient option for you. We do offer other methods for returning items, such as pickup, but we thought the returns label would be the quickest option for you.
Please know that we are always available through different contact methods when our lines are full. We are committed to providing our customers with the best possible service and we appreciate your feedback, which helps us to improve.
Thank you for your understanding and patience.
Best regards,
Pump arrived damaged and our…
Pump arrived damaged and our electrician didn't notice until installed. We also requested a vat invoice but received no response.
29 de março de 2023
Opinião espontânea
Resposta da Waterpump.co.uk
Dear Mr. Smith,
Thank you for your review.
We are sorry that you did not have the best experience.
Of course it is not good when an item arrives with damage but we always solve these issues so please contact us and we will fix it.
The invoice was send twice as far as I can see, maybe it is blocked by a mail server. If you contact us and give us a different mail address we can send it again!
Thank you for your understanding and patience.
Excellent service at a good price
I was looking for a replacement Saniflo and came across this company online. The price was very good and I ordered it on Sunday and it was delivered on Tuesday. Brilliant service
26 de março de 2023
Opinião espontânea
Ordered a water pump from this company…
Ordered a water pump from this company and the item arrived damaged. Have tried now for 10 days to get hold of them to get a refund. Now they are not taking any calls. Customer service no existent - do not use them.
2 de agosto de 2022
Opinião espontânea
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